Show menu
Ask a Question FAQ Sign in

Nokia — handset problem

I purchased a Nokia E-6 ( IMEI [protected]), on 21st August 2011. The handset has been giving frequent problems related to microphone of the instrument. Suddenly while a call is active, the receiver at the other end, is not able to hear the voice of the person speaking from the first end for around 10-20 seconds.

The problem happens in atleast 10 out of 20 calls in a day. The handset is under both actual and extended warranty and i have already visited the Nokia Care Centre at Lajpat Nagar,New Delhi twice regarding this problem. My handset has been reloaded with software and i have been told both the times that the handset will now work properly, however the problem continues to be there as it is. The Nokia Care team at Lajpat Nagar is so un-supportive that, they cant even identify a problem which the customer is facing and they term their support centre as Nokia "Care"....

I want to now get my handset replaced, as i am now simply sick of it....

Can anyone in this forum help me come out of this problem ?

Looking forward to a great support.


Regards,

Pranav Sharma

[protected]@gmail.com
Complaint comments  28 Comments     Updated: Share0Tweet0

Comments

Nokia 5200 handset — calling problems

Dear Sir;

I had puchased a Nokia 5200 handset only last week (Dec 11). However, today (December 17), my phone has developed a strange problem. I can receive or make calls to any number, but the caller or receiver cannot hear me, although I can hear everything. Please suggest what is the cure for this problem.
Please somebody help me

Nokia — Nokia 5500 Replacement problem

To
The Senior Manager,
Nokia.

Sir/Madam,

I'm from India(Chennai).I gave my Nokia 5500 sport for warranty service on Feb 5th 2008.My jobsheet no. is [protected].They said i'll get a replacement for my mobile.After 20 days they told me that they don't have stock for 5500, so they offered me 6300 .But I didn't accepted it, as it's a series 40 mobile, much lower version than my mobile.My mobile belongs to series 60 3rd edition v9.1 platform.

I mailed to Nokia care regarding that I was given a lower version mobile for my Nokia 5500, , They said they'll take further step to resolve my problem.But I didn't get my mobile yet.I'm mailing them for the last two weeks, they are replying me that my mobile is swapped for Nokia 6300.How could I bare such a lower version mobile.Everytime they are replying me that their executives will call me.But I didn't recieved not even a single call from them.Iasked the nokia care to give me my mobile or an alternate s60 3rd edition phone..But they're not replying me.More than a month has gone.Still I didn't get my mobile.
More than a month has gone..So, Please take futrther action to solve my problem..

Nokia — Nokia 5500 replcement problem

My name is G.Magesh.I'm from chennai.
Job sheet no. is [protected].IMEI is [protected].

I gave my Nokia 5500 sport for warranty service.They said i'll get a replacement for my mobile.After 20 days they told me that they don't have stock for 5500,so they offered me 6300 .But I didn't accepted it,as it's a series 40 mobile ,much lower version than my mobile.My mobile is a series 60 3rd edition phone.Which my mobile belongs to samrtphone category.

I mailed to Nokia care , they said they'll take further step to resolve my problem.But I didn't get my mobile yet.I've mailed them more than thrice,they are just giving me assurance.So I asked them to give me an alternate series 60 3rd edition phone.But they're not replying me.

Please suggest me, what should I do to get my mobile or an alternate mobile which belong to the same platform.


If they didn't reply me within tuesday.I'm planned to file petition against them in National Consumer Disputes Redressal Commission (NCDRC)

I need your help!!

Can anyone take my problem to be heared by the Nokia CEO.Or give me your suggestion.

Thank you..

Nokia Hand Set Model 2600 — Problem with new Mobile

1. Procured New Mobile Nokia GSM Hand Set N 2600-C Black Vide Subhiksha Shop Receipt No.INV/1023CLINT2 on 27.7.2008 from Pallavpuram Meerut UP India
2. a) The Set No. [protected]
b) Battery No.36356382111506018530670547
c) Charger No.28114818718241060310055:0675605
3. The cover of Mobile is not properly fixed. There is some gap.
4.The battery backup of hand set is very less. Charging daily.
Rest features are ok and up to the satisfaction.
You are requested to please arrange to repaire and advise further.
Regards

Mrs kiran Gautam
W/O Mr Anand Prakash Gautam
p-67 MIG Phase -2
Pallavpuram
Meerut UP
250110 India
Simply a ring tone (speaker) problem but not resolved upto one month completed today. My Handset submitted on 19/7/2008 but still i am not get back. when i call to customer care then they always gives same answe, call after one week. service is very poor . Nokia don't care about our problem. There is no care at Nokia customer care. They don't give Handset replacement. My mobile 2600-c mobile under warranty period. But they don't solve my problems.
Dear sir,
It is to bring to your notice that i suraj singhania, a student of college residing at 53/c, ballygunge place, kol 19 is very upset with the service provided by your company.I had purchased a nokia handset 5200 one n a half year back. I had got my handset repaired twice during the warranty period. Recently about 1 month before i have got my battery changed n mike recovered which costed me RS1200. But again there is some disurbance in the phone and nokia care is again asking rs 500 to repair it.
I cant afford to pay such huge amount every month being a student.It is very shameful, if a company, who has a goodwill in the market dissapoints its customers like this.This type of service is unexpected from such a branded company.
I will be obliged if you look in the above matter seriously and help me to overcome the above problem.
Thanking You
Suraj Singhania
([protected])
i have been using nokia 5300 cell phone, serial no [protected].i got this phone repaired 5 times but the outcome is not atall satisfactory.my phone re starts/re boots, poor outgoing audio quality, disturbance while talkingand power switch found broken.i went to nokia care named net dot solutions at hari nagar new delhi, inplace of listning my complaint they
1)advised me to change my idea sim as according to them it has a poor network
2)they said to me that due to dust the problem is continued
3)when i asked for the job sheet they said they don't have bt latter i got it
4)there behaviour was as if they are the customer and i waited there for exactaly 2 and half hours.
5)everytime i gave my cell to them they just uploaded the software and gave it back.
if nokia can't effort resolving the problems i think they should stop selling the cell phones
*it have been 11 months and my nokia 5300 got repaired 5 times.
resolve my problem or i will be bound to file a complain against nokia and net dot solutions.

srijan tiwari
mo:[protected]
sir i bought a new nokia 5500 classic and now it is not working .it is still in warranty period .i went to nokia care but they do not show any response .once they told your set is dead i paid them 350 Rs. fopr repairing it after 24 hour handset again stop functioning and they say that it is not our fault and they say that my handset is tempered before but is not so.sir kindly look into this matter soon.i will be grateful to you.
my contact no. is [protected].
sir
i am not able to connect to net on mobile through my nokia 3110c.the symbol that appears at the of connection has disappeared.i went to nearest nokia care and my software updated but that did not help.
this problem occured after i scaned my phone for virus thourgh my pc.please help...
dear sir/madam
i have nokia 6600 handset and from last two months i ma facing problem of handset being very slow in accesss and one more proiblem is with messages. the messages coming from other numbers to my phone are not coming in inbox at the same time two msgs for that incoming msg number are stornig in outbox and i need to delete everytime will u please tell some solution for this.
To whomesoever it may concern

I, Namita sehgal bought nokia 6300(IMEI no. [protected]) on[protected]. my phone is giving problem from past one month it has gone to nokia care center twice but still its not working properly it has started giving problem again . I want nokia to change my set becoz i am very much fed up of this phone, i was a regular and loyal customer of nokia i only use nokia and suggest other also but now image of nokia in my eyes is oing bad . Pls nokia accept my request to change my handset.

Namita sehgal

date 25.07.09
my phone is not working well
Dear Sir/ Madam
I purchased Nokia 2626 Black, IMEI [protected] Battery No.[protected] on 07/2/2009 from your authorized dealer M/s Shree Riddhi Siddhi at shop no. 43 Kesar Residency SectorNo.3 Charkope Market Kandivali (w) Mumbai 400067. the problem came in handset within 2 months, I went to your Nokia care center at CELLUER WORLD, 8&10 Rameshwar Tower, Shimpoli Road, Next to Gokhale School, Borivali (w) Mumbai 4000092. in the month of APR 2009 and handset give for repairing. the after 10-15 days recd handset & again same problem in the month of Jun 2009.again I went to Nokia care center at chirabazar - Mumbai. I recd handset after 15 days. Then again same problem came in handset in the month of JUL 2009. the i decided gone to direct authorized dealer shop & i demand i wont replace handset but they told to me we can't replace because Nokia company not give replace to us. This was answer from ur dealer. Then I again gone to Nokia care center at Borivali- Mumbai again told whole story about this handset problem. I demand I wont replace handset. But I recd call from your care center at Borivali - Mumbai regarding your handset repaired please come & collect. I received repaired handset on 08/08/2009 at 3.45 pm and after 2 days came same problem.What is this ??
Why purchase handset from Nokia Company ??? within 6 months problem came four (4) times & your care centre lying with you 10-15 days. How handle co-ordination, problem without mobile. One time purchase assets for some life time for self .Again & again we will purchase handset for your business .

I will again 2days after returning Handset to Nokia Care Center at CELLUER WORLD, 8&10 Rameshwar Tower, Shimpoli Road, Next to Gokhale School, Borivali (w) Mumbai 4000092. Please give me New Handset against this Handset.

Please look into the matter & do the needful.
If you wont any clarification please call me back on [protected] at Mumbai


Thanking you,
Vijay Sawant
Mob. No.[protected]
Hello

i have nokia 5310 i have purchased this mobile on 24th october 2008. my handset is in warranty.

from past two week there is some internal scartch on the display of the phone before the scratch was small but this scratch has exapanded now can u pls help me in this i need to get my handset checked pls let me know to which service centre should i visit for the same.
i have purchased nokia n81 mobile from delhi i want to know how i can check my mobile life time .
and second thing i want to know what is maximum life time of nokia n81. and after how many time nokia n81 can not be use.
Nokia - Nokia 5500 - rate & 1pes
i m pawan sharma i m from durg (c.g.)
i have nokia 5500 sport series 60 3rd edition
i have problem that mobile charging socket is damaged & i complaint to service center Bhilai atleast 1 year ago. they told me that they order my charging socket to company but they can not solve my problem
my mobile is out of warrenty & i request u that please solve my problem
this is my last request for my mobile.
thanks
i am mandeep kaur i am purchase nokia x6 on 15/7/10
frm first day my handset was not working properly my will auto restart and auto off
my handfree also not working frm first day i will go to nokia care patel nagar 3 to 4 times but mr depaak tell me phn has software problem but he did not solve my problem in 15 days and now my phn is in nokia care so sir plz tell me what i do plz give me response as soon as possible
Hey,

I bought an Nokia Mobile Model Nokia 6303 on :-3rd Jan ,From:- Nokia priority Dealer, Place: Bhopal Price: 7312/- Tax Invoice No:2409 # IMEI Number:- [protected]
The Day i bought it, within 3 Month, the Phone stopped working. i went to the dearler a Replacement, he directed me to Nokia CARE {Nokia Care at (Bhopal) where they said it will be Replaced. I went to Nokia care on at Bhopal, and a got a reply as "NO REPLACEMENT" coz of company Policies.. still i agreed and they repaired and gave it back to me... Again within 2 days of it getting repaired from Nokia CARE, it has stopped functioning.

Again i went back and all i got a reply was, "NO REPLACEMENT".. If there is a Fault with the Product, i think it should be Replaced? This is not a Method to "LOOT" the customers for 7312 Rs...

If this is the Case, then i think i need my 7312 Rs back or a New Handset

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    3%
    Complaints
    5828
    Pending
    374
    Resolved
    54
    phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    location
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016