HP India Complaints & Reviews

Dear sir,
we purchased hp laptop notebook G6-2004TX hp pavilion on 15/11/12 and that there was a diwali offer of nikon camera for that we have send the DD of Rs2499 in favor of Solutions Integrated Marketing Services Pvt Ltd.
So please solve our problem

thanking you,
Raj Chauragade
Mo. [protected]

i bought hp laptop at diwali offer2012, offer was send a DD Rs/2499 in their given address they gift a nikon 16Mp camera in 15 days.
i complete given process and send DD at given address.now 2month over they not gift me camera.i have complained 3 time at their email site and coustomer care but they not responce me. plz help me sir.
i hope you will solve my complain.
thank you.
product details are:
serial no: 5cd2311ptb
product no: b9k61pa#acj
model no: g6 2132tx.

Hi
My husband bought me a lovely HP envy touch screen for Christmas.......only for me to find out that the microphone did not work....this wasn't a problem and the people from support said the very next day they would collect it and have it fixed within 10 days.....
you see although other companies have a Christmas returns system HP does not and my husband being prepared for Christmas actually bought the laptop on the 27Th of November so they deemed the laptop was a month old....and I could not just have a replacement....I had only used the laptop for 2 days .......
anyway the first return date came and went......so I phoned up to ask where it was.......had they lost it? could they not fix it? well no one really knew........but they where certain it would be fixed once they got a part.........the next three return dates came and went..... and many distraught phone calls......and yes they may well have taped them!......so I demanded my money back in writing .......still nothing no computer and no refund......

the customer service team...Bol***ks, they haven't a foggiest and the complains department even worse,
Basically if you want a rubbish computer and worse customer service by a HP.........if you want something that works and works by an IPAD.

i have puchased a HP PAVILLION G6 laptop on 2nd october 2012.......battery backup is only 1 hour ......so i need to replace a new hp battery.........

my name is Naveen kumar c s,am from banglore.
actually I bought hp laptop as mentioned above name for that I got one offer.so I sent required document along with demand draft of 2499/-but it was reached by delay as per their mentioned time.so that I dint get my demand draft back till now its already 1month ago from the date of rejection of my application. my reference id as below
redemption code provided by hp -5432958
serial number of product-5CD2380XM2
so I kindly request u get back my dd as soon as possible .

The color reading input plastic part in the printer is not available from the company itself. I had contacted "Reddington India LTD" the official service centre in vadodara, from where i was told of permanent non-availability of spare-parts from the company itself. It's hardly been 16 months of the purchase of my printer and its of no use now.

Model no: HP photosmart b110
Serial no: CN13H3H37K

I have purchased a HP laptop from Dubai on 1/08/2012 and it carries a international warranty or 1 year. The Laptop got a Harddisk problem on 18/12/2012 and a complaint was raised with HP company. But the company people are saying the bill cannot be vaildated and not providing any support further. Kindly help as the company is not replacing the faulty part within Warranty.
The have not even initiated any communication with Laptop dealier in Dubai.
Copy of invoice bill is attached from your reference.

I have purchased a HP laptop from Dubai on 01/08/2012 and it carries a international warranty for 1 year
The Laptop got some problem on 18/12/2012 and could not start. On raising a complaint with HP ( complaint No. [protected], [protected])
the company told me that it is a Harddisk problem and you need to visit any of our Service center. On visiting Service center the
But then the company declined to service the Laptop questioning the Invoice provided by Dubai dealer.
Please hlp me as the company is not replacing the faulty part under warranty and the have taken no initiative in speaking to their authorised dealer in Dubai.
I have a word with following people from HP.'[protected]@hp.com'; 'process.[protected]@hp.com'

ON 13TH JULY 2012 I PURCHASED A LAPTOP MODEL NO. HP DV6 7040TX FOR ABOUT RS/-64000 + EXTENDED WARRANTY CHARGES EXTRA. FROM JUMBO ELECTRONICS CORPORATION PVT LTD
III-A, LEVEL-1 UPPER GROUND FLOOR FUN REPUBLIC MALL, GOMTI NAGAR, LUCKNOW-226010 (U.P). FROM DAY ONE THE LAPTOP HAD DEFECTS IN IT. THE OPTICAL DRIVE OF THE LAPTOP WAS DEFECTIVE AND LOOSE.ON COMPLAINING ABOUT IT TO THE JUMBO STAFF, THEY SAID TO TALK TO THE HP CUSTOMER SERVICE ABOUT THE DEFECTS AND THAT THEY HAVE NOTHING TO DO WITH THE LAPTOP ONCE THE PURCHASED ITEM IS CARRIED OUT OF THE SHOWROOM. AS I HAD AN EMERGENCY, USING THE LAPTOP WAS THE ONLY OPTION FOR ME. FEW MONTHS LATER THE LAPTOP STARTED TO MALFUNCTION. ON CHECKING THE COMPUTER CONFIGURATION, I FOUND OUT THAT THE GRAPHICS CARD WHICH COMES WITH THE ORIGINAL CONFIGURATION OF THIS MODEL, WAS NOT COMPATIBLE WITH MINE AND WAS NOT DISPLAYED,WHICH IS A HARDWARE ERROR. TO REPORT THE ISSUE TO HP I TRIED TO CONTACT THEM BUT NO ONE ANSWERED THE PHONE. I TIRED TO CALL THEM FOR MORE THAN A WEEK, BUT NO RESPONSE FROM HP.
ONE MONTH LATER I WENT TO THE SERVICE STATION ( HP AUTHORISED SERVICE CENTRE IN TARVO TECHNOLOGIES LIMITED, IInd FLOOR, DAYAL CHAMBER 3-WAY ROAD, OPP. KRISHI BHAWAN, RAM MOHAN MARG, LUCKNOW-226001) TO COMPLAIN ABOUT THE LAPTOP. THEY GAVE ME A NUMBER TO REGISTER MY COMPLAIN. MEAN WHILE I NOTICED ANOTHER DEFECT IN THE LAPTOP. THE PLASTIC BODY ON THE LEFT SIDE OF THE LAPTOP STARTED TO BREAK AND WAS BRITTLE. THEY ( H.P SERVICE) SAID A STAFF MEMBER WILL COME TO INSPECT THE LAPTOP AND REPAIR IT IN TOW TO THREE DAYS. THE STAFF MEMBER CAME AFTER 5 DAYS TO INSPECT IT. ON INSPECTING THE LAPTOP THE SERVICE GUY TOO FOUND DEFECTS IN THE LAPTOP APPROX. 11 DEFECTS WERE THERE.
1. WIFI WAS NOT WORKING
2. FIGURE PRINT READER WAS NOT WORKING
3. LAPTOP HANGED A LOT ( IT WAS 3RD GEN i7 )
4. OVER HEATING OF THE LAPTOP
5. NO GRAPHICS COMPATIBILITY
6. BRITTLE BODY
7. BAD BATTERY BACKUP
8. KEYBOARD KEY FUNCTION ERROR
9. OPTICAL DRIVE LOOSE
10.COOL SENSE NOT WORKING
11.SPEAKERS SOUND NOT CLEAR AND VERY LOW
AFTER INSPECTING THE LAPTOP, THE SERVICE STAFF MEMBER REQUESTED TO TAKE THE LAPTOP WITH HIM TO THE SERVICE CENTRE FOR REPAIR. ON WRITING THE JOB SHEET, THE MAN ASKED TO WRITE A REASON FOR THE BROKEN LAPTOP BODY BUT THERE WERE NONE AS THE BODY WAS BRITTLE AND DID NOT FELL OR SLIPPED FROM MY HANDS OR ANY ACCIDENT HAPPENED. BUT THE MAN REQUESTED TO WRITE THIS DOWN: THE LAPTOP FELL FROM THE TABLE AND THE LEFT SIDE CRACKED.
BUT NOTHING LIKE THIS HAPPENED. THEY SAID I WILL HAVE TO AS THE COMPANY NEEDS A REASON FOR HOW THE LAPTOP GOT DAMAGED. SO I DID.
THE DATE THEY TOOK THE LAPTOP WITH THEM FOR REPAIR WAS 3RD DEC 2012 AND SAID THEY WILL RETURN IT IN 7-10 WORKING DAYS . AS THE TIME PERIOD SAID BY THE SERVICE PEOPLE ENDED, I CONTACTED THEM TO KNOW THE STATUS OF MY LAPTOP. THEY SAID THAT THE PART NEEDED TO REPLACE THE BODY HAS NOT ARRIVED AND WILL TAKE 2-3 DAYS MORE. ON SEVERAL SUCH TELEPHONIC ACCOUNTS THE ANSWER WAS SAME. ON THE LAST TELEPHONIC CONVERSATION, THEY SAID THE PART HAS STILL NOT ARRIVED IF I WISH I CAN TAKE MY LAPTOP BACK AND USE IT AND WHEN THE PART ARRIVES IT WILL BE REPLACED. I AGREED. THE MAN EVEN THIS TIME GOT DELAYED AND CAME 2 DAYS LATER TO WHAT HE SAID ON 26TH DEC 2012. WHEN THE LAPTOP ARRIVED IT WAS IN MUCH MORE DAMAGED STATE AND WAS COVERED IN SCRATCHES AND DENTS AND THE OPTICAL DRIVE WAS STILL LOOSE. WHEN THE LAPTOP WAS TURNED ON, THE SAME PROBLEMS WHICH WERE THERE FROM THE BEGINNING WHERE STILL THERE. THE WIFI WAS NOT WORKING AND SAME WAS WITH THE FINGER PRINT READER. SO NOT LOOKING INTO THE LAPTOP FURTHER I DECIDED TO RETURN IT BACK TO THEM. THIS WAS REALLY ANNOYING ! FEW DAYS LATER I SENT A LETTER TO THE H.P Customer Experience Team. AFTER SOME CONVERSATION EVEN TELEPHONIC ONE, THEY REFUSED TO REPLACE THE LAPTOP OR REFUND THE COST. FEW DAYS BACK ON 4TH JAN 2013 AN EMAIL WAS SENT TO ME STATING THAT H.P IS READY TO EXTEND THE WARRANTY PERIOD BY ONE MONTH AND REPLACEMENT AND REFUND IS NOT AN OPTION, AND WITH IT THEY EVEN STATED THAT IF I DID’NT LISTEN TO THEM WITHIN 24 HOURS AND WILL NOT REPLY THEM, THEY WILL VOID THE CASE AND CLOSE THE COMPLAIN. NOW ON SENDING THEM EMAILS THEY ARE NOT LISTENING OR RESPONDING TO MY LETTERS. WHICH IS MENTALLY HARASSING ME.MY FAMILY AND I AM UNDER A LOT OF STRESS AND HARD EARNED MONEY SPENT ON THE EXPENSIVE LAPTOP IS GOING WASTE.TODAY WHEN TIME EQUALS MONEY I HAVE SUFFERED A GREAT DEAL OF LOSS ! TODAY THE PRODUCTS PRICE HAS DEPRECIATED AND IN THAT CASE I DON’T WANT MY LAPTOP BACK INSTEAD I WANT MY AMOUNT REFUNDED WITH INTEREST. TODAY I AM HAVING A NEED TO BUY ANOTHER LAPTOP TO COVER MY LOSS. I WOULD LIKE YOU TO CONSIDER IT AS AN EMERGENCY.

I bought a Hp laptop, model number Hp[protected]TU on 23rd December 2012 from ComputerLand (HP World), U-199, Shakarpur, Main Vikas Marg, Near Metro Pillar No.32,Delhi-110092, and after coming home I found one of the key is popped out, which was gently pressed and came out after one touch, and so, I rushed very next day to the showroom with this complaints of manufacturer default and to exchange my system, but instead of helping me out the manager told me, now its responsibility of Hp people not ours once we sold means we sold and told me to speak with Hp help line and lodge a complaint so, I did they registered my complaint with the case No.of [protected], and sent an engineer to solve , inspite of my saying its only one day and I didn't use my system, they denied and took the details and sent it to Hp, on 26th of December 2012, and since then there is no response, whenever I use to call them they don't pick my phone or if they say its under evaluation it will take more 3 days, and those Hp people promised me they will rectify this problem within 3 days but nothing has been done till now....whenever I ca.ll Hp helpline they just give an excuse service centre will help. I'm suffering with this, now its more than 12 days but no response, like this its me only suffering and all my work got stuck due to this, my laptop is kept with me as it is. I lost my Rs 30,000 and there is no response from Hp side.
All I need either my system should be replaced or I get my money back, I'm bugged of by all this.
Kindly help me out with this issue as soon as possible.
for that I would be always grateful to you.
Thanks and Regards,
Dr.Kumar Digvijay

Sir,
I purchased one desktop from Singapore before one year.Now monitor is not working properly.Monitor display has problems.Only some colors are on the desktop.But i didn't have guarentee card,bills etc.Sir please help me to taking bills or guarantee card and to solve the problem immediately.

Thanyou sir.

Res. Sir,
Please inform you that i have complained on 29 th Dec 2012 but they have give complaint no.31st Dec 2012.
I am daily contact on phone but they have no one give satisfaction reply, they round-n-round telephonic talk.
I have many problems in computer.
Till date they do not repaired PC.
This is Govt. Sector, Taluka Panchayat Office, Mahemdavad Dist, Kheda Mahemdavad.
So Pls sir do needful.
ASAP.
With Warm Regards.

Asst. Prgrammaer
MGNREGA-Cell
IRD Branch
Mahemdavad

sir, I have purchased HP laptop on 18th Nov. and on which offers of Nikon cameras is there .For that I have sent Demand draft of Rs.3500 dated 29th Nov. through speed post . After some time I got the information that the validity date of the offer has been passed . About a month has passed now ,but I haven't received my DD back. So please inform me in how much time I'll get my DD back.
Thanks,
Jai prakash agarwal

1. I purchased a brand new HP laptop on 14 Nov 2012.

2. On 05 Dec it developed a fault, due to a cooling fan.

3. Complaint registered on 05 Dec with HP consumer care. Case ID - [protected]. Case referred to Simptech Computronics Pvt Ltd Pune, who have not responded at all.

4. Till date no action taken, No replacement has been provided for the defective laptop neither has any corrective action been taken.

PRINTER IS NOT WORKING PROPERLY SOME KIND OF BLOCKAGE IN TRAY....WANT TO REPAIR AND REPLACE IT FAST BECAUSE MANY URGENT WORK IS DONE BY PRINTER...! WE BUY IN OCTOBER

COULD NOT GET CAMERA UNDER HP DIWALI OFFER

This is with reference to my various mail to HP [protected]@hp.com
I have purchasedHP Omin allin one PC.
I also filled hp diwali offer registration form on hp site for Nikon Cool pix 16Mp Digital Camera. My redemption code-5401986 on 11-11-12
I have also sent my documents bar code sticker, id proof, check of Rs2499/ and invoice purchase copy to the following address by Speed Post
HP REDEMPTION CELL,
SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD
24&30 GROUND FLOOR
OKHLA INDUSTRIAL ESTATE. PHASE-3
NEW DELHI-110020
They have received all relevant documents and Claim Validation Status is approved.
They have sent my gift by courier but it has returned, upon contacting customer care of the courier service I came to know the reason of returning is - they have called me but unble to reach my mobile.

Please help me to get my gift as my detail as follows:

Registration Date-Nov 11 2012 Redemption Code-
5401986
Name-Rakesh Kumar
[protected]@sify.com
My mobile no is [protected]

I have bought new HP laptop which is defective (keyboard problem). i have checked it and reported within an hour.
but they rejected to replace the defective product and said that's your product and you have to deal with it. really irresponsible answer.
really irritated with the service and response.

Really worst service and lots defective products with these people's.

i gurpreet singh buy a new HP lcd monitor mobel no hp2309m 23 inch fro few months i am facing a problem in my lcd (blackness in both left and right sides)and i logged a complaint regarding this problem on hp consumer care on 27 oct 2012 and they give me a ref no CA1245101 and their service engg visit my home to replace my lcd but the lcd company provided me is in very rough and faulty condition and i refuse to accept the lcd and service engg again came after few day and he bring same old faulty and scrached lcd so again refused to accept lcd i demand him new lcd and at this time they commited me providind the new lcd or new panel but now they are not responding me pls resolve my queery my cont no is [protected] my email id is [protected]@yahoo.in
and hp consumer care no is [protected]
and hp service center no is [protected],3023003

I have purchased HP Pavilion g6- 2101Tu Laptop.
I also filled hp diwali offer registration form on hp site for Nikon Cool pix 16Mp Digital Camera. My redemption code-5362248 on 31-10-12
I have also sent my documents bar code sticker, id proof, check of Rs2499/ and invoice purchase copy to the following address by Speed Post
HP REDEMPTION CELL,
SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD
24&30 GROUND FLOOR
OKHLA INDUSTRIAL ESTATE. PHASE-3
NEW DELHI-110020
They have received all relevant documents on Nov 5 2012 and Claim Validation Status is approved.
They have sent my gift by courier but it has returned, upon contacting customer care of the courier service I came to know the reason of returning is - they missed my street name in the address portion though I have supplied the right address but again I have provided the address again on 28.11.2012. Still now they have not sent my gift. I have requested several times for sending my gift again but I have not got any reply.

Please help me to get my gift otherwise return my check Rs-2499/-
My mobile no is [protected]

Sir,

I have purchased a laptop HP Pavilion G6-2103TU 5CD21744L9 Core I 5/4GB/500GB/15.6/WIN 7 through e-Books Computers & Accessores, Tirupati vide Tax Invoice No. 137 dated[protected]. I have send a Demand Draft bearing No. 509396 dated[protected] for an amount of Rs.1,133/- in faour of Solution Integrated Marketing Services Pvt. Ltd, New Delhi for Additional Warranty period.

My Redemption reference code is : 5118555

But, till now, no certificate or confirmation received from your end.

Hence, Please send the certificate immediately to the following address:

BHARATH VMP
S/O. V MOHAN
FLAT NO.105, NORTH WING
SRINIDHI RECIDENDY
OPP. LINE OF SRIVARI SANNIDHI
SIVAJYOTHI NAGAR
TIRUPATI - 517 507


Yours
Bharath vmp