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[Resolved]  Onida 29 Inch Television Oxygen — Repair of same problem many times

I purchased ONIDA 29" Television Model-OXYGEN on 24.03.2006 with 1 year warranty from authorized ONIDA sales franchise by name T V Center Tower Circle 1st floor at Karimnagar Andhra Pradesh-505001 under easy installment scheme.
From the date of purchase the payment was regular for 1year till the date of termination of agreement.
I suffered with repair of the TV immediately after completion of installments. As usual I booked a complaint at authorized ONIDA servicer ADONIS Electronics Private Limited at Mukarampura Karimnagar. They repaired my TV for 10days and returned in working condition after that for that they charged me RS:1250.00
After 2 months the same problem turn round and booked a complaint, took 10days to repair and charged me RS:1250.00.
This continued for a whole 4 times. Now my TV is under repair for the 5th time.
I dint know how to reply to the regular TV repairing installments I have been baring for the past 6 months. Can you suggest me any solution regarding this. I certainly need one immediately
Regards
Anil Kumar Kanchanapally
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet

Comments

Please mail me your complaint details at kunal.[protected]@onida.com

Regards,

Kunal
pls give me onida franchise or branches etc.
I have purchased "Black Beauty" convection model micro oven in April 2009. Got the demo delay and also till now I have been trying to contact your customer care people to attend the cookery classes. But the worst experience is that, I always hear the recorded messages, not able to speak with anyone . My money and energy is getting wasted every time I make calls to your customer care. Why can't you have a different option rather than putting recorded message? Even if I bought the oven, I am not able to use it properly. As you have mentioned that kitchen set you have given along with oven can be used only for microwave mode. Then how will I use grill and convection modes. Every time I can't sit with internet and register for each and every service practically and also not everyone can do that. Your customer care number is useless unless you remove the recorded (voice) message or let the customers hear the busy tone if your customer care people are busy. Please do not give false hope to customers at the time of selling your products. There are number of companies in the market who give proper service at our door steps (through phone, no need of registration thru internet).
.

If I don’t attend cookery classes, I will not know how to use grill and convection modes. I don’t need the convection model micro oven just for reheating purpose. When will I get solution?
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Onida Oxygen 2400 wate PMPo

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    Onida / MIRC Electronics
    Customer Care Service
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    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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