Onida / MIRC Electronics Complaints & Reviews

i purchased a AC from onida company WT18 window ac on 31 march 2008 but on the next day its control panel was not working and it consumes 10 to 11 amp current but company claims it to be 8.5 to 9.after so many requestsAC was replaced and i got WG 18 but it is still consuming 10 to 11 amp current i want to ask why company claims false commitments and also their service and response to e-mails is very poor i am frustrated by buying this product.

We had bought 1.5 ton air conditioner of model ONIDA SZ18GLS on 1st may 2008, but still now we are battling against a/c. We have called upon onida company and mr.chandrasekaran send us a mechanic named Rajesh who was a poor a/c mechanic and he changed thrice the a/c sensor but we are not getting proper cooling from this a/c still now. This shows that ONIDA is one of the worst brand across the country.

Hello,

I had purchased a 29 inch Onida Oxygen Thunder television 5 months back, and the power transmitter has failed 4 times. A beep sound is heard inside the tv, and sometimes the tv gets switched off automatically and then switches on. This has been conveyed to the service centre authosities, but the solution is only temproray.

I have purchased the A/c trough soundarya shoppee at Visakhapatanm on 22 Apr 08. it is not starting. I realy dont' understant why a brand new a/c is defective so early. Thios is poor show by a big company of onida.


I have lodged a complain on 26 Sep 08 and 29 Sep 08. However, the service centre has promised to attend the defects on 29 Sep 1730 hrs but no body came to attend it. it is very poor response from the service centre.

Dear Sir,

I had purchased one new ONIDA21ULRASLIM TV from Digital Shoppy on 9 FEB, after three months i got a problem with Display. so I registered a 1st complaint, then rectified that problem temporally, after two weeks the same problem raised aging, so I registered a 2nd complaint, then after 1 month they came home and taken my TV for changing the TUBE.
Now TUBE is changed, but Problem is getting again and again…. So I said to ONIDA service center people to Replace new TV then they said ok. So I accepted to take the TV back then service center people taken back to the service center. Now they are Cheating me with give my Old TV as saying NEW TV (and even Problem is not fixed). Now if I ask about Problem, Now they are saying it is This Model Problem you can find out in New TV also.

Pls… Pls…. Pls… Help me on this What to do and How to do
Complaint No. [protected]

Service Center[protected]
ADONIS ELECTRONICS PVT. LTD,
Home Sri Towers, Shop No. 6 & 7
Madhavi Nager Co-o. Society
Usha Mullapudi Road Kukatpally
Hyderabad -79

Regards,
Mahesh. A.
My Cell No is [protected]

Absolutely pathetic service provided by Onida folks. I bought a Microwave oven around a year back. 3 months back the light bulb inside the oven got fused. I opened a complaint with the company service / call center for repair. After 5 days the technician came and asked me to take an AMC as the product was not under warranty. I like a stupid customer did exactly what he told me. He replaced the bulb and went.

After a month of this service the light was not working again. Again I called up the service center and told them about the AMC as well. It's been more than 2 months and till now no one has turned for repair. Every time I call up the call center all that I am told is that it will be fixed today. But this today has never come. Also the call center staff is very rude as well, they shout at you if you crib too much.

I purchased a Onida TV almost 2 years back. It had ceased to work 2-3 times. All these occassions, I approached the Service Center in my town (Kottayam, Kerala, India - 686001) and they came and reapired. Each occassion, the maintenance charges were high. Even though the service technician asked me take AMC, I did not. But last occassion, more than a month ago, it again stopped working. When the technican came, he again asked me to takeup AMC and I agrred and paid the money. According to them AMC is for all repairs for 2 years. Now again it stopped working and I reported the problem at the service center more than 2 weeks ago. The complaint No. is 08090167. Even today it has not been repaired. Always they say an IC is not available. After taking the AMC their replies and responses are very bad. I am totally disatisfied with the Onida TV and their AMC and Support.

dear sir / madam

I have a complaint against window AC which i bought on 18/4/2008 from an authorised dealer from balaji electronics, sihi gate, bazar ballabhgarh faridabad, haryana.121004 phone number[protected]. The specification of window AC are 1.5 ton model WG-18. S.No. [protected]
just after 4 month of purchase the gas leaked as per the service center people which was fixed after4 days of complaint but could not gaurranty us about releak which can occur anytime as per them the problem which was fixed would have cost us RS.2000.After 10 days it again stopped functioning after complaint they came and told PCB is not functioning costing aroun 2500.this is still in process not yet corrected.
The service center at present refusing to replace the AC Through your medium we want to know from ONIDA company on what ground they replace their AC, what we should do about such an AC which is not functioning properly just after 4 months of purchase. Service center is waiting for 1 year to pass so that they will not be held responsible after that they will start charging as the warranty period voids. Please help me by considering my complaint as early as possible.

My address is
Dr. Darshan sharma
2612 sector 2 ballabgarh
Faridabad Haryana 121004
Mobile no. [protected]
landline[protected]




THANK YOU

Sir,
My Onida TV is not working for the past two months. (No sound). My complaint has been registered in the M/S Smile"N" Care, Onida Customer Relation Center, 29/717 B, Parayanchery, Mavoor Road, Calicut, Kerala on the 3rd week of July.
I have an extended AMC (I paid Rs 1530/-) from 08-12-06 to[protected]. (Cash Memo No: 228 dated[protected]
One technician (Shri. Harilal-his Mob No: [protected]) had attended the complaint within one week and said that some chips required replacement and I had to wait 2-3 weeks as it was out of stock.
Now two months gone. I have reminded them a number of times. Every time they repeated the same reply.
Now the Technician is telling that the TV Board may be changed and they would give a new TV board at 50% discount price. So I have to pay approximately Rs[protected] extra for the board .This is not acceptable to me.

Now I am really disappointed with these people. Why a reputed TV Company like Onida is behaving like this?
Today also[protected], I spoke to the M/S Smile"N" Care Onida Customer Relation Center, Calicut (Ph. No:[protected]. I told them that I was left with no other option but to complain before the Consumer Protection Forum, Wayanad.
I request www. consumercomplaints.in to kindly take necessary action to bring this matter to the Onida company and help me to get my TV repaired at the earliest.
Regards,
Dr. C.N.Dinesh

i have been giving amc to M/s Adonis Electronics Ghaziabad branch for annual maintance of my 3 window and one split ac. this year in april my window aac had some problem with fan motor after about a month the motor was fitted back and while assembly due to mistake of service engr some electronic card got damaged and since then i have been calling them and they are assuring that the ac will be repaired next week and now about 6 months have passed. the attitude of the service incharge in ghaziabad is very rude the name is Mr. Satnam singh. i hope onida takes the matter seriously and i hope a consumer company lokks forward to satisfy customers rather than loose them

Our micro wave oven developed a few problems probably due to certain voltage fluctuations.I registered the complaint at B'lore (No.[protected]. Even after 2 days there was no response. This forced me to speak to the so called head of the service unit one Mr.Prasanna (Mobile No. [protected]).He promised to look into the matter the same day within a few hours. Now even after 72 hours there is still no response from them. I have already started telling people not to go in for any Onida products. I will continue this on a war footing if there is no response within the next 24 hours.

Dear Sir,

My self Raj kumar i am conneting your company since 10 year(customer).
i have complaint our onida tv to faridabad no.5 service centre.engineer had come and withdraw kit they have told some problem of kit . We have repair as early than still i am waiting a quit long time they did not come back & feed back .
my comlaint no. is [protected], [protected] i have already around 5 & 10 time in faridabad service centre. but no body giving me suitable reply my family everyday tease me now you tell me what i do ?

onida tv is very popular company but some employee bothering your goodwill pls do needfull

Warm Reagd's

Rajkumar
2399/7, jawahar colony
Air Force modh, NIIT faridabad
Haryana
M-[protected]

Hi,

This in regards to the Onida semi-automatic washing machine I had purchased over 2 years back, currently we had a problem with drier. We contacted the service showroom(Ph#[protected] in the first week of July and raised compliant #[protected]/[protected], within one week’s time an technician had come over checked and mentioned that the motor needs to be replaced it would take a week’s time.
We have been following up with service showroom and the technician from July 15th. As none of they gave a satisfactory answer, we wanted to escalate the matter to the next level. We were given the contact details of managers: Ms Soumya (Cell # [protected]) and Mr. Sharath ([protected]). Mr. Sharath being a manager was rude and incautious, he stated that we will look into the matter and revert back in a month’s time. As we cannot get the original spare part elsewhere we had to get back to the service showroom and ask them if they could expedite the process.
As on August 8th they sent another executive stating that the person who checked the washing machine earlier quit so they don’t have the status and this time he stated that it would be replaced by 12th. When we contacted the showroom, we have received umpteen reasons like compliant # was closed, the motor has to be ordered from factory, technician is on leave.
It’s been two months; still the issue is not yet fixed. I am writing so that they look into this matter and fix the issue. We are facing a lot of problem because we cannot use the drier during the rainy season.
Hope such reputed companies maintain standards by providing after sales service efficiently and in timely manner. I can be reached at telephone[protected].

Yours truly,
Parikshit Rao

I bought a DVD player some 20 days back from Kirti Electronics in Thane(W) and the set went dead within 2 weeks of purchase. I booked a call, where I was promised that someone should come to my home to repair the set. No one turned up. After that I took the set to ONIDA service station in Thane (West). It has been around 7 days now. The service center manager tells me that there is NO ESTIMATE on the time it will take to repair. He was very rude in behaviour and basically indicated that I have to wait endlessly to know when the player can be repaired.

Suggest all to stay away from ONIDA products!!

The details of the order placed at future bazar are as follows:

Dear Indranil, Greetings from Futurebazaar.com This is with reference to your e-mail. We would like to thank you for providing us the required documents towards the order number [protected]. The order will be processed further after the documents are successfully verified by our verification team. You shall be intimated about the same via an e-mail. Please be assured that the product will be delivered at your shipping address within the lead time of delivery post verification of the order. Assuring you of our best services. Thank you again and enjoy shopping! For help or information please contact us via phone or email. Email: [protected]@futurebazaar.comPhone:[protected]
We will typically respond within two working days.Best Regards, Team FutureBazaarwww.futurebazaar.com -----Original Message-----
From: Indranil Pal (pal.[protected]@yahoo.com)
Date: Friday, August 22, 2008 12:36 AM
To: [protected]@futurebazaar.com ([protected]@futurebazaar.com)
Subject: Re: Order No: [protected] - Awaiting Verification Dear All, Please find the scan copy of my latest Deustche Bank statement attached herewith. Rgds, Indranil Pal

--- On Thu, 8/21/08, Customer Support <[protected]@futurebazaar.com> wrote:

From: Customer Support <[protected]@futurebazaar.com>
Subject: Order No: [protected] - Awaiting Verification
To: "indranil pal" <pal.[protected]@yahoo.com>
Date: Thursday, August 21, 2008, 6:03 AM


Dear indranil,

Thank you for shopping at www.futurebazaar.com.

We have received your order and payment via credit card. As a
security measure, we request you to perform an additional
verification step.Please fax us the latest account statement of the
credit card, used for this transaction. You may also mail us a
scanned copy of the statement at [protected]@futurebazaar.com. We
will process the order after receiving the confirmation, so please
do this as soon as you can, to enable us to process your order
promptly. Your credit card has been charged.

FutureBazaar FAX No:[protected]

You can track the status of your order in the 'My Accounts' section
on www.futurebazaar.com.

Order No: [protected]
Order placed on: 21.08.2008
Mode of Payment: Credit Card

[protected][protected][protected]--------
Qty Description Price Shipping Subtotal
[protected][protected][protected]--------
1 BUILD YOUR KITCHEN - 4 1399.00 200.00 1599.00
Article Id:[protected]
1 MO20STP21WMICROWAVE OVENS 4190.00 150.00 4340.00
Article Id:[protected]
[protected][protected][protected]--------
Total: Rs. 5939.00
[protected][protected][protected]--------

Shipping Address
indranil pal
12, rajen banerjee road,
behala,
Kolkata, Select State-700034, India.
Ph: [protected]


Billing Address
indranil pal
12, rajen banerjee road,
behala,
Kolkata, Select State-700034, India.
Ph: [protected]


Best Regards,

Team FutureBazaar

For help or information please contact us via phone or email.
Please have your order number ready as that will help the customer
service executive handle your query more efficiently.

Email: [protected]@futurebazaar.com
We will typically respond within two working days.

Phone:[protected]
We are available Mon-Sat between 8am and 8pm.

Fax No:[protected]


Dear Sir,
My complaint is that after opening the packing of microwave oven i found it damaged during delivery. The control panel and the back side of the oven is broken. Igave a call immediately to the customer care but the executive who attended the phone denied replacdment and ask me to claim the damage charge frm the courier company - Blue Dart.

Request your help on urgent basis.

Thanks & Regards,

Indranil Pal.

history: i bought onida tv POISON THEATRE 2 years back.i went under insurance scheme on jan 2008.on august 9 2008 we heard a sound from the back of the tv and called the service engineer he told ther is a problem with LOT and it will be replaced from the onida service centre in rajahmundry, east godavari district, ANDHRAPRADESH.iam fed up with doing regular calls to them several times.today it is 23 august but of no use.pls do the needful help

HELLO SIR,

I HAVE ALREADY LODGED A COMPLAINT THRU PHONE ([protected]) WITH THE COMPLAINT NO - N5080062. BUT SO FAR NO RESPONSE FROM YOUR PEOPLE. I HAVE ALREADY REGISTERED THE COMPLAINT TWICE BUT IN VAIN.. LET ME KNOW WHETHER ONIDA SERVICE PEOPLE WILL LOOK AFTER MY AC OR NOT.. OR ELSE I WILL FILE A CASE IN CONSUMER COURT SINCE I HAVE THE VOICE RECORED WHILE LODGING THE COMPLAINT.. THEY PROMISED ME THAT THEY WILL SEND THE ENGINEER WITHIN TWO DAYS..

REPLY AT THE EARLIEST..
SAM

Dear Sir, I have purchased a semi automatic washing machine on Nov 08 from Karwar in Karnataka.Now the water drainage system is not working properly. Presently I am posted in Kerala near Kochin, as a defence personal I do not have much time to go around the city. Please intimate me about nearby service center or if you please inform to service centre regarding this my mob no is [protected].


thanking you

I had lodged complaint reagrding repair of my color tv make ONIDA KY THUNDER on 7 may 2008 complaint no [protected], but till date thay have not delivered my tv.On contacting the service personnel Mr Iqbal keeps on saying that he would do it at the earliest but later regrets for not repairing the tv due to unavailavility of spares, road permit, etc, etc.Its nearly 3 1/2 months but I see no chances of getting my Tv repaired .Pls help, I donot want to miss the olympics.
Should I give him the service charges for such long delay, should I go to consumer court

pls help

My tv sound has been to zero by mistake but it is locked now. kindly advise the procedure for opening the lock.