Onida / MIRC Electronics Complaints & Reviews

Dear sir,
This is Prathaf singh N.Two months back i bye a 1 ton onida split ac model: sz09flt / sz12flt / sz18flt in POONU ELECTRONICS, CHENNAI. RS of 19000.they ask extra 1500 For installation we give the amount next day evening they send two boys for the installation from the BHAGWAN AIR CONDITIONS (P) LTD CHENNAI MOB [protected]. MR VELU is owner of this company.They not installation well, two month back, one day they came and accept that its not in position its one side down give one day time we make it but still come.the still we having water leakage from the indoor unit, and some nasty sound from deflector and now the deflector is not working if i give complaind means MR VELU said this is summer so we are busy wait two 5days. Still we not using Ac its in off condition .its extreme end you people should take action for this with ih a day other wise i will write in HINDU, then i will go to consumer cort, and send a mail to u-tube and orkut about onida its true, worst service in this world is onida service.

COMPLENTS:
INDOOR UNIT NOT IN CORRECT POSITION
WE HAVING WATER LEAKAGE FROM THE INDOOR UNIT
SOME NASTY SOUND FROM DEFLECTOR
DEFLECTOR IS NOT WORKING


Thanks,
Prathaf Singh N

I bought a onida Blackbeauty PC 21 microwave oven on Febrauary 5th 2009 from Gemini Electronics Kakinada. After 1 month o[censored]se on 6th of March 2009 the door got burnt for more than an inch.the complaint was lodged on 11th of march at the Rajahmundry service centre with a complaint number 3750. wihtin a week the technician came and said it was a manufacturing defect and the door will be replaced with in 20 days. but no action has been taken till today though we are contacting them for evey 3 days and a complaint was also registered through e-mail on onida website. If it was known that tge service of onida is so poor i would not had gone to buy it. N.Sushma

I purched onida tv before 10 monts in Talegaon Dhabhade. after few days some colour patches displyed on screen. i gave complaint to onida dealers. techicians of company said that it is the normal problem this happens 3 -4 times. now yesterday suddenly at he time 11 pm tv switchhed off. now what shoud i do ? please take strict action against company and solve my problem. thank u very much.

i have bought one split a/c detailed below

split a/c 1.0 ton
model no: sz 12grl
serial no:sz12grl 12sgla[protected]
year of mft 01/2007


now the compressor is not furnctioning
this was informed to our local service engineer ( amc made with them)
in addition i had intimated to this to your local service center till not they have not responded for the same.

your early action in this regard is sought

my address:
K.RAZENDHIRANE
NO: 11/A, VALLALAR ROAD
KAMARAJ NAGAR
PONDICHERRY -605011
MOBILE NO: [protected]


THANKING YOU
YOURS EVER
K.RAZENDHIRANE

The complain which was sent to the company through mail is as given below but no answer received till date. Very poor reaction on customer complain.


To,
The Service Manager
MIRC Electronics Ltd.
Onida House, G-1, MIDC,
Mahakali Claves Road,
Andheri East, Mumbai – 400 093


Dear Sir,
This is for your kind information that I purchased Onida Microwave Oven PC21 CGS from your authorized dealer National Electronics on 07/09/2008, the Retail Invoice No. being NE1/6866.

Recently on 22/04/2009 in the evening suddenly a sound came from the kitchen and we saw that the front door outside black glass of the oven was cracked automatically. The microwave was not in use at the time of event and nobody were there in the kitchen.

We logged a complain on 23/04/2009 in your authorized dealer’s office and the service technician arrived on 24/04/2009 evening. After seeing he is now saying that the repairing will be on chargeable basis because the crack formed due to mishandling. But the true fact is that it got cracked automatically and we do not have any evidence to prove the fact.

Now it is up to you to believe and hoping that you will take appropriate action for repairing the same. If repairing charge is to be paid within warranty period, I am ready for that also.

Waiting for your positive response.

Thanking you.

Yours truly, Residential Address:
K.C.Dalai
B.S.Estate, B/7, D-Road,
Anil Sur Path, Uliyan, Kadma
Jamshedpur – 831005, Jharkhand

Onida Service Center (Jamshedpur)
Telephone nos.[protected]/ 3205008

DEAR SIR,
REF: FULLY AUTOMATIC WASHING MACHINE
MODEL: HYDROMATIC 60FP/FS FROM KUNDAN ELECTRONICS, B'LORE

THIS IS TO INFORM YOU THAT I BROUGHT A MACHINE IN THE MONTH OFJANUARY 2008 MAY BE 10TH OFJAN NOT SURE ABOUT THE DATE FROM M/S KUNDAN ELECTRONICS, B'LORE. FROM THE DAY 1 I AM FACING THE SAME PROBLEM. THE PROBLEM IS THAT WHEN SET THE WASHING MACHINE TO WASH AND RINSE, IT WILL WASH AND THEN IT WILL STOP IT DOESN'T FUNCTION FURTHER AND THE WATER IN THE WASHING MACHINE STAYS IN THE TUB ONLY. THEN WHAT IS THE USE OF FULLY AUTOMATIC MACHINE? DO WE HAVE TO TAKE OUT THE WATER FROM THE TUB AND THROUGH OUT? I HAVE COMPLAINED REGARDING THIS FROM WHEN I TOOK THE MACHINE, THE TCHINICIAN CAME CONNECT SOME WIRE IN THE MACHINE BUT STILL THE PROBLEM IS NOT SOLVED. I AM FED UP OF THIS PROBLEM WHAT IS USE OF FULLY AUTOMATIC MACHINE WHEN THE WATER STAYS IN THE TUB WHEN WE SET FOR RINSING? IKINDLY REQUEST YOU TO LOOK INTO THIS AND GIVE ME GOOD RESULTS OR EXCHANGE THE MACHINE. I WOULD LOOK YOUR EARLIEST REPLY.

REGINA MICHAEL

I bought from Metro Cash and Carry an Onida 28L Convection cum Oven. We are calling for service centres at Indira nagar and at Metro since last one month. They send some person after several call after 15 days and that person was not competent to give demo as he pointed us that the piece is damaged at control panel. We went next day to Metro for replacement and then Metro personnel guided us that there is no damage it is sticker on control panel which needs to be replaced and hence no demo was given. It was so stupid of this demo personnel. Then after several call another inexperience person was send by Onida who was specialised in Washing machine as per his version and hence he could not give proper demo. After that I called up thrice and everytime the person says he is reaching home today but he does not turn out. This is horrible service. We stay back for him and he does not turn out.

Whats the use of buying an Oven if we cannot use it? If some personnel from Onida can reply on this than please do

Sharad Dhoot
Kristal Olivine

I have purchased Onida Microwave (Black Beauty) which is under warranty. Its front door glass has broken automatically. There was no mis-handling from our side. As per service engineer I will have to pay for changing the glass. I do not know whether it will be chargeble or not but I have agreed to pay for it. Since then it is already more than one month, no body has turned up to change the glass. The quality of the product is third grade and the service is even worst than that of quality. Suggest everybody not to go for this product.

Ac is not working from last 7 days, i contact to customer care service also she give me the Complaint no
B 1566 but till now on come to resolve our problem.Moreover she give me the complaint no.on 18.05.2009
and every day i use to call that lady she answer me by "today our executive come and solve your problem.

I had bought Onida G500 mobile 3 months back. The mobile had a display problems. It was given for repair to Onida service Centre in Jaipur. The Onida people took 20 days to repair it that too with lots pursuance. The after sale is very poor !!! I am not happy that I bought the Ondia product.

Hi,

I brought a Onida Microwave oven (POWER SOLO 20) from Total mall (Bangalore - Madiwala, near Police Station) branch. I am frequently facing issues -power flash from the back side of the Oven after that it goes down and never comes up untill the fuse get replaced. Whenever I call the customer support who is situated in Indira nagar, Bangalore will come and solve the issue. I am really fed up of their product and not worth for money. The service man always say there are Cockroaches in the backside of your oven and that's why the machine goes down but I never seen. He replace the fuse with some wires and get it done. I had the same issue more than 5 times since I brought. What will be the highest level of complaint I can do?

Regards,
Vasudevarao S H

Phone Number :[protected]

I purchased a 1.5 ton split AC from Pinky Electronics SCO1113 Sector 22 B Chandigarh on 18/06/2008 vide invoice no.5784.Despite my AC still in warranty period They are not repairing my AC despite my repeatedly calling them.KIndly look into the matter.

I had bought Onida CO21BLKTAG TV on 26, Jauary 2009 from BIG BAZAR Ameerpet, Hyderabad.

My Name : Manish (Mobile no - [protected])
Complaint Number :[protected] on 6 May 2009).
Nature of Complaint : TV is making cracking sound

History
I had bought Onida CO21BLKTAG TV on 26, Jauary 2009 from BIG BAZAR Ameerpet. After sometime it started making some sound and its stoped working.

Regarding this problem we registered compliant in the customer service at Hyderabad.

One of the Technician from customer service came at 7:30pm on 9-may-2009, i had told him the problem. he replied that there is Manufacturing Defect in this slot of models.and ask me to sign in work order that he attended the service when i said him that i will not sign he said this is only for attendance use so i had sign on that work order..and to replace that part as he will get it from service center after some days.

I had also contacted BIG BAZAR Electronics Manager about this Manufacturing Defect issue of TV. But he said he BIG BAZAR is not responsible after any sales of it products. but when i insisted on taking complain he took the complain in written and said that he will get back to me within 1 week but still i dint get any reply from them, and when tried to contact the Customer care number for both ondia and Big bazzar but there is no response no on is answering the call.

Also Attaching you the bill copy for the reference which i purchased on my friends name.

Unfortunately I opened this page after purchasing one 0.8 ton split AC of Onida. Unit was supplied with a 3 pin top which was not suitable for 15 A standard 3 pin plugs available in Indian market. The representative visited for installation o[censored]nit also cursed company for supply of such non-standard item and cut the 3 pin top. Connected wires o[censored]nit with 15 A 3 pin plug and switched on Unit. It worked OK. Next day I purchased one 3 pin top from market and tried to contact person who installed AC but his mobile was not reachable. (As I had confusion of wires. As per Indian standard RYB are the wires supplied but supplied were brown, blue & green)
I referred manual to find customer care, Vadodara contact no. but all the numbers are changed. I tried Ahmedabad numbers but person who attended call started shouting and warned me of police complain if I call 2nd time (This number was also changed)
I mailed [protected]@onida.com about updating telephone nos. mentioned in “List of ServiceCentre” but there is no response from response(?)@onida.com till today.
Next day I contacted Dealer through whom I purchased and he guided us to fit wires.
Another problem I faced is funny. AC works OK but after switching off through remote control, we for safety switch off main switch. But when we switch on main switch to restart, internal unit starts but fan of outside unit doesn’t start. After switching on & off 3-4 times, finally outside fan also start. I requested representative, who installed unit to come and sort out matter but he said, he will visit, whenever he visits nearby place to my house. After waiting for 3-4 days, I contacted Dealer and informed him about this problem. He also promised that my problem will be sorted out shortly. Till date his “Shortly” time has not come. I can’t contact Onida’s customer care as I don’t have telephone nos.
Anyways, it was my mistake that I purchased unit of a “Non standard company”. I will have to suffer but I will not allow any of friends, relatives to go for “ONIDA”. You know why? The brand symbol itself is a devil & of course “neighbors envy.”
Thanks and think 100 times before purchasing unit of such GREAT company - Bharat Ponkshe, Vadodara

We have registered a complaint with their call centre on 31.3.2009 & the complaint no provided was [protected]. The machine is under AMC. The Service Engineer visited our residence & informed that certain parts were not available with him. Hence he will visit us after few days on receipt of the parts. More than 45 days have past & there is no response from the company. Quite shocking to know that such a reputed company provides poor service to the customers even though we pay them in advance for AMC.

Got an Onida 29 inch TrueSlim TV. The pictue suddenly has become distorted, warped, wavy, corners stretched at the corners, channel logos gone out of screen. The same complaint was there 4 months ago. Company personnel took almost a month to repair the problem, till which time some part of the internal electronics was taken away by the company service personnel. They installed the part after 1 month, the TV was non functional till that time. I dont know if that was the brand new part replaced or just a refurbished one, . we were told that the company engineers were still experimenting on the model cuz it was a very new model. The same problem has recurred. Am I justified in asking for a replacement of the entire set? since the same problem has recurred twice and its still in the warranty period. does it indicate manufacturing fault of poor quality!

I baught Split AC of ONIDA company which is 5 star rated .Earlier i was using 2 star from onida only but, i changed to model SM18SLM (which is latest one). I don't know why the the indoor unit is very noisy. and I didn't get the effect of atleast 2 stared one.

PLS LET ME REPLY TO MY COMPLAINT AND SEND ME ANY OF THE AUTHORIZED TECHNICIAN TO THE PLACE.

Address:

Manjunath
1/578-11a, Reddy & Reddy colony
Kattamanchi,
Chittoor.517001
A.P
ph:[protected]

bought an Onida AC a year ago Model WG 1.5 ton. Sl no. 14440 from National Aircon authorized sales and service dealers shop no. 1 C.N Complex Rajapuri, Dwarka, New Delhi 75.

According to the clause no.15 on the warranty page, it says that the customer will get preventive maintenance service which will be carried out 2 times in the period of 12 months. Amazingly enough, it never happened in my case .When I called the dealer six months ago, he gave me a telephone no.[protected], which is out of service. The dealer promises to give another no. in an hours time however that 1 hour never ends. I called him innumerable number of times he gives me the same response. Now my AC has almost stopped cooling, of course due to lack of maintenance. And I don't know what to do and who to go to.

I have been writing this mail after getting fed up with your after sales support and very bad response.



I have purchased a microwave oven Nov 2007, It got some problem of heating in Sep 2008, I launched a complained in Onida service centre, Pune. The engineer has come to sort the problem and took 1 Month to response after following up for so many days with the call centre guys. He took my Microwave for repair and returned after 15 Days. i.e Near about Oct 2008 end. Ironically the Microwave repaired stop working after 2 days. Than I again launch a complain and these guys took almost 15-20 Days to response. I did lots of follow-ups to make it done. A person came in Jan2009 and told that we have to change a part of it. After that he never turned up.



Again I initiated the talk in March 2009, In april 2009 Eng has come and took a part of Oven said that they will repair this and get back to us. Today is 05/may/2009 No one has responded yet. Now I fed up with this nonsense and want to take action against -:



Onida- For providing low quality damaged product & After Sales Support.
Big Bazzar (Chinchwad) Pune – For selling low quality & Damaged products.


I am putting a case in Honorable consumer court against Onida & Big Bazzar.



If I am not getting any response I will be using Print media, Electronic Media to tell this story and people will be careful in future to buy anything of Onida & Big Bazaar.

Sir,

I am native of Cochin ( Vaduthala) . My Onida Tv had a complete shut down on April 9th . The company service personnel attended the complaint next day and he cleared all the things except the audio . There was no sound for the T.V for many days. Few weeks after he came and took away the board. Till this date my complaint is not properly attended . I have planned to tell this to my friends and relatives . The poor service of the company have resulted in this .