Onida / MIRC Electronics Complaints & Reviews

We have bought Onida Oxygen Thunder 29 Inch on August 2007 and after only two years it's not working properly.And, the person from authorized dealer name Ashoka electronic corporation, Kaser Gunj .Ajmer had sent a person who was not able to resolve the problem.And, we are facing problem which shows that Onida company is Multinational Company but are following the same old ways to handle there customer and pay attention only on sales and not on after sale services or customer relationship.

I had bought a combo offer of a TV - 32LDBVR and a DVD player – 8637 on 18th July ’07 for an amount of Rs 60.980 /- from Unilet, Bangalore – 92

We have been having intermittent problems which Video, audio consistently.

Due to the repeated problems, the warranty expiry was extended from 17th July to 16th Oct ’08. However there has been no permanent respite on the problem of the Set going blank abruptly .
Frustrated with the product, I had sent it for service on 3rd Jan ’09 . Since then we / I has been consistently following up .

Now the company wants me to pay Rs 15, 000 /- to replace the panel, with a 90 day guarantee . In fact the TV has spent the last 90 days at the service centre !!

We have two other TVs at home : A Toshiba which has been serving for 7 years and a Sharp which has been serving for 9 years . The environment and the Users are the same .

The kind of performance I have experienced, is not expected from a Onida product and hence I have been requesting for a thorough check-up as there maybe an inherent defect with this particular set, which needs correction .

After paying Rs 61 K, I have had to go through a lot of agony . Now spending another Rs 15 K ( with a 90 day guarantee ! ) is quite unjustified .

I lodge this complaint on behalf of one of our members of member associations Mr. G. Varghese, he is available at the mobile No.(0) [protected]. Mr. Varghese had purchased an ONIDA washing machine from M/s PL.A. Mega TV Showroom, situated at PL.A. Shopping Mall, No.15, 11th Cross Main Road, Thillai Nagar, Tiruchirappalli - 18 on 07.04.2007 with the warranty of two years from the date of purchase. Since last months, the machine has problem, but the service person coming from the company deliberately act to exhaust the Warranty period, which falls to be closed on 06.04.2009.

The effort of Mr. Varhese had failed, hence he approached us for his redressal. Our organization is one of the recognized consumer and service organizations in this State. We are authorised to appear before the Consumer Dispute Redressal Forum. We are the coordinator to the numbers of Consumer Clubs in the Central Districts of Tamil Nadu.

Hence, we appeal to your good self kindly direct to your dealer to attend the defect and do the needful in redressal of the innocent consumer.

With regards.

M. Sekaran.
President.
Federation of Consumer and Service Organizations.
E- Mail: [protected]@yahoo.com

Hi!

I have purchased Extra Warranty of 3 years on my new IGO Tv in 2006 by paying their required fees at muzaffarnagar.
Now my tv is having color problem as well as channel memory problem. I have registered by complaint to their Meerut Office bearing C140 dated[protected]. But till now, inspite of repeated calls, their is no reply/action.
We feel cheated by this dual behaviour of the TV companies.
If you can't serve then why do you open these customer service centers.

I won't ask or advice for an Onida product in future.

Regards
Ankur Gupta
+91-[protected]
Muzaffarngar

we bought onida 21' flat color tv in the o7 march n and they hav given the warranty for 3 yrs. and the . in the month of october 08 and v have informed the cstomer care and they have come and inspected and said it has only one warrantty its cost 1250/- v wer socked hear tht v have showed the manual mentioning 3yrs he was orging ther is only one yr warranty he was also mentioning some0ne wd have poinitngout that v have filld up the warranty as 3 yrs which is only 1 year.

hence i have decided not to take any onida products and very wel ensure tht any of our friends shd
not by thes brand prodcts.

note; even now i havnt repaird my tv .
manoj chennai

Sir

I have not received my refund of year[protected]... my PAN NO: AYDPS8982N...

please do the needful at the earliest

Regards
Avinash D

My Onida Oxygen 29" TV's EHT (Extra High Tension Coil) and a few other components burnt off within two and a half years (30 months).

If EHT burns out within 3 years, then they are definitely using inferior products. Please do not buy Onida products.

The repair cost Rs. 2000/-. Got the job done from outside. They had to make modifications to the circuitry, which means that the original layout is problematic. Another friend of mine has had the same problems and he had to scrap the same Onida Oxygen 29" TV.

This is what I have to share regarding Onida Service in Bangalore.

I have a Onida 29inch Oxygen 300 TV set. It is in warranty period. The TV had flames inside on 01 March 2009. On registering a complaint. The engineer turned up only on 06 March.
There were commitments that engineer will visit and nobody turned up until 06 March.

The PCB was collected for repairs and the commitment for replacement was 12th March.

Until end of 12 March nobody even called to give the status.
When called on 13th March, it was said that the TV will be repaired by 14 March.
Again as usual no response.

I had to visit The Adonis Service center on 14th March.
To my surprise, I found that nobody had looked at it and they cannot tell me, what is the problem and when will it be repaired.

I called up the Bangalore service head (Mr Prasanna).
However he is very much part of the same culture.
He committed to call back and never called back.

Pls. think twice about the service when you decide to but Onida products.

I had given a complaint to "Onida Authorised Service Centre" 100/3, T Block, 3rd avenue, Annanagar, Chennai - 40 (phone no.[protected] on[protected] stating that my Onida one ton split AC was not working since the power supply to the stabliser was off. I was given complaint no. 26380359 and informed that the technician will attend to the problem on[protected]. But till today[protected], no one from the service centre had come and I had given a reminder to the service centre. I am still waiting for the technician.

I am a native of Attingal, Trivandrum district, Kerala, India.I am a customer of Onida TV since 2000 and I have recommended and bought about six TVs for my friends and relatives. I am also having two TVs at home, one 21” Audioport TV and a 29” oxygen TV. Audio port was bought some 8-9 years back and it is now in good condition. The 29” TV was bought on[protected].It was in good condition up to about two months. After that it is having some or other problems. Firstly some component in the board damaged and it was replaced within two or three days. Some months later the picture tube itself went wrong. Fortunately warranty was not over and it was replaced. For that the TV had been in the servicing centre for more than two months. It was said that the parts were not there. So I am very sorry to say that your customer care is extremely poor. Even if the complaint is reported the mechanic will come only after two or three days. Picture tube was damaged on 4-7-08. After replacing it, again some complaint was there. It was corrected after two weeks. Now on 2-3-09 it is on some problem. I reported it to the servicing centre and the mechanic came after two days and said that the transformer get damaged and it is not with them but can be corrected on or before 7-3-09.It has not repaired yet. I didn’t expect this kind of matters from a great company like ONIDA. It is better not having a TV than a TV like this. So kindly take this TV back and better give me a new one. The guarantee has been extended to[protected]. Believe you take immediate action, waiting for your reply.
Thank you

Dear Sir,
I am a owner of ONida V-115 cell phone. The ear phone set cable was damaged. I roamed the entire Kakinda city to get a spare. But I could not. I contacted your marketing officers through internet also. One gentleman telephone to me and said that spares are available at Kakinada.

I submit that thereare no spares requred by me at Kakinada. Your spare supply system is not satisfactory. Nobody will dare to purchase your cell phone as there is no proper spares supply. Please despatch the ear phone cable set to me through VPP at the earlies.

yours
K.Yogesh Nareen
s/o K.Ramachandra Rao
Advocate
17-1-7, Jenda street,
Ramachandrapuram - 533255
E.G.Dist A.P India
[protected]

dear sir,
I was working with mirc electronics ltd till febaruary 2007.i have submitted my pf claim document to mirc electronics ltd chennai branch office in the month of febraury 2008.My pf claim form is received on 23/8/2008 by pf office till date i didnt receive my pf amount.My pf no is MH/KND/22799/12572. My pf is registered in mumbai office iam residing at chennai- tamil nadu i am finding it very difficult to know the status of my pf claim .In tamil nadu pf office it will take above 45 days below 90 days to get the claim reimbursement.why it is not so in other branch iam now jobless doing small business i need my money very badly pls help me to get my money .
Regards
mk.karthick

sir
right now i got a call from onida regarding the exchange of my product..if they will exchange my tv i will take my complaint back..thankyou

had complained about my Onida tv on third week of feb2009. Now after 2, 3 days one person comes from onida &remove internal parts to repair .till date my tv not working because of part not fitted.i fill onida cheated, insulted.

My Name : gajnan nangare contact number ;[protected]/[protected], Complaint Number : (0587 and on third week of feb2009).
Nature of Complaint :tv internal part not fitted last 15days

History
I had bought Onida 21''tvon 14th april 2008 at pune (maharastra) shree mauli electronics. After some times the DVD player not connect to tv But tv was in working condition.
Regarding this problem we registered compliant in the customer service at pune (Compliant number: 0587 and on third week of feb 2009).

One Gentle from customer service came, remove the internal parts to repairing & he said that 2, 3 days he will come & fit the part.

After we wait 3 day but no one come then we call to service center one champ said that one IC not available in his service center.they said parts come 4 to 5daysbut parts not available i call again & again but every time new person talk me & says part not ready this insidence to go last 15 days contineus after complaining the bombay offiice..TILL DATE MY TV NOT REPAIRED .LAST FIFTINE DAY I GOT LOTS OF IRRITATION .I M NOT INTRESTED TO USE THIS TV

Now I am humbly request Onida Authority to step in and take the quick, sharp & necessary action.PROVIDE ME NEW TV
Then I had one more request to onida please keep GOOD SERVICE FOR CUSTOMER in customer service as relation

I hope ONIDA will try it's best to maintain the customer faith & esteem. Otherwise I need to drop Onida from my mind.

With Best Regards
GAJANAN NANGARE
BODYSHOP MANAGER
PRTHAM AUTOMOBILES
[protected]/[protected]

/[protected]/0-[protected]

Hi,

I have brought a Ondia Split A/C one and half years ago in National Store at Gudiyatham, Vellore Dist Tamil Nadu. After installation no one has turned up for service even for the intial free service. ..I use to get a repeated answer from the service center that they will come in 2days...Kindly let me know where I have to escalate this issue

Thanks
Chanthiranath

I took the microwave oven to the “Onida House” for repair work on[protected] and submitted for repair work . They gave an the work will be over within three days and you can contact us and ask about the details and collect the item from them. On[protected] we called and enquired whether the oven is ready. They said the part has to come from Bombay and in two days it will be ready. Again I had to call on[protected],[protected],[protected] and they were asking me if I would you like to sell it off. I was ferocious on hearing this. They were playing games on us by talking like this. During Christmas time we very badly need it and frantically we were calling them but got irresponsible answers. Every time when we make the call they were telling within two days. Even now we are helpless. Today 19-02009 when we asked they have replied ‘within one week’. We do not know what to do. Kindly help us.

AFTER PURCHASING 2 AND A HALF YEAR 29 " ONIDA TV IS COME TO STOP WORKING.THE NEXT DAY I COMPLAINED ABOUT THIS TO THE NEAREST ONIDA SERVICE CENTRE, THEY REGISTER THE COMPLAINT AND GAVE ME A NUMBER.AFTER CONTINUIOS CALLING BY PHONEAFTER 4 DAYS A MECHANIC CAME HOME AND SAID THE PICTURE TUBE IS GONE.HE PROMISED TO ME TO CHANGE THE PICTURE TUBE WITH IN 1 WEEK TIME.WHEN ASKING ABOUT THE COMPLAINT THEY MADE DIFFERENT REASONS LIKE PICTURE TUBE NOT AVAILABLE, ALREADY ON THE WAY FROM THE COMPANY, WITH IN ANOTHER WEEK IT WILL BE THERE ETC.NOW AFTER ALMOST MORE THAN 3 MONTHS THE DEAD TV IS IN MY HOME.FROM OTHERS I CAME TO KNOW THAT THE AFTER SERVICE OF ONIDA IS VERY POOR.NOW I STARTED TO REVERT MY FREINDS, AND FAMILY MEMBERS FROM BUYING ONIDA BRAND PRODUCTS.IT IS A SHAME FOR A COMPANY FOR THIS BAD SERVICES, NOBODY ENVY TO YOU SIR, BECAUSE YOUR LOGO OF PRODUCT IS A DEVIL, NOT A GOD.

From the date of purchase, the TV had this complaint, I had purchased the TV from Vasanth and Co, and the technician from Onida came and did the wall mount fixing of the LCD TV. The next day when i switched on the remote, the TV did not switch on. when spoken to Customer service at 66783000 at chennai they said the board has to be changed since there was no inbuilt stabilizer in the TV. They will arrange to replace it and took the complaint. I logged in the complaint in Dec 2008 and till date no personnel has come to attend to this. Every time i call, they give some reason or the other. This has to be taken up seriously. I have logged in a complaint for the final time today if this is not resolved ( since i have not been able to switch on the TV itself) please take this as a serious complaint and do the needful. Last but not least, I expect Onida to have the courtesy not to charge me for the service rendered since i have not been able to switch on the TV from the very next day of purchase and it shoould surely be under Warranty period i am sure.

I have purchased a ONIDA Mobile (Model no. - G460) from HomeShop18 on 28th December 2008 and I received the same on 3rd january 2009. After 2 days I activate the mobile with life time Airtel Sim but I found a peculiar problem that as and when some one calls me the call is auto received by the mobile although there is no such option of auto receive present in the mobile. This mobile is OK wih other Sim Cards there is no such abnormalities...

Dear Sir,

My ONIDA TV suddenly in October, 2008 went blank and the service engineer Mr Raturi (from ONIDA Service centre, Mohini Road, Dehradun, Uttrarkhand) ) came to our house and took a part from the TV with a promise to come back within 48 hrs either with the required part or give a stand by TV if there is a delay in procuring the part.

This was on 21.10.2008, Now with more than 100 days passed and with more than two dozen calls to Mr Raturi and ONIDA Service centre, Dehradun (India), our TV lies un repaired really like an box in our bedroom.

Mr Raturi response is the same very time that it will be done within 02 days but with no result. I cant understand why such engineers are kept by the service centre who are unable to attend the complaints.

And now if I create a scene by going to his service centre, you will say that customers do not have patience. I just want to know what sort of After sales service is being provided by ONIDA.

Dr A.P.Gupta

476/B, Vijay Park extension
Ballupur Road,
Dehradun
Mob: [protected]