Onida / MIRC Electronics Complaints & Reviews

We were gifted onida's microwave oven in Mumbai. The product was to be used in Kolkata. However, when we tried to use the product, it was not working. We tried calling service centers (provided in the catalogue), however, none of the numbers were correct. We tried registering the complain in their general board number but no response was given.

Please send your technician immediately to rectify the problem.Please contact my mobile no.[protected]

The Onida AC purchased a year back has not been giving satisfactory cooling since the beginning of the season.
The company has been giving services from april till date but is unable to fix the core problem and half of the summer season has gone in repetitive complaints.
The company inspite of changing the defective product, which was in warranty during initial complaints of this season, is sending different officials and fooling us for no reason.
If they cannot find the core problem, then the product should be changed as per the warranty states.

Respected sir,

I bought a Onida TV on 23-4-07. It is just one year. It has been giving problem for the last 3-4 days and now it is totally off due to inconectivity with power supply. I got my complaint registered at Ludihana, Onida Service Center, and they connected me with Amritsar Service Center. Mine complaint number is ([protected]). It has been 5-6 days continously taking with service center (Amritsar[protected] and those peoples are really very careless, nonresponding, and even so rude to me. They refrained to give me proper reply. Even cut the call in running mode. After then i called Ludhiana, Service Center. I complained them all about their sub-service center employees are doing. Then i got connected with senior most persion Ms. Suman[protected] there in Service Center Ludhiana. I asked her about the status of my complaint. I told her that it is has been so long and ur sub-station peoples are doing so bad and nonresponding. I just asked her to give me any responsible person of this managment...She just like to give me number like she is not worried about at all and there is no one to ask them about their duties what they are doing and what they are there for? even so careless, so rude...In short i would like to say such Service Center should be closed or such stupid or careless persons should be washed out from customer services. I would like to ask Onida Mangement if they are paying them for doing nothing, or making their customers annoyed with their such stupid services?


Thanks & Regards
Sandeep Thakur

we bought onida 1 ton ac at surthkal mangalore. Two times we changed the remote paying 1000 each in 6 month after warranty.now totally AC is not working. Technician could not identfy the problem. he is telling to change the motor or total circuit board. which cost around 2000 to 3000rupeees. do you think is really worth to pay huge amount after one&half year of purchase? whether i can file a case against the company, is possible?

My Onida TV set has some problem and for we logged an complain in Onida customer care. No one came to us to repair our TV in the time period they mentioned. So when we called them again ( to the number [protected] which is onida customer care number) with the complain number, they just behaved in a rude manner. I think the guy in ONIDA customer care centre do not have an idea of what customer care is all about. When I asked his name, he got angry and scolded me.

Really a bad service..

Dear Sir,
Ref:IOTL/IRUP/PACKAGE-6B/SITE/AC-003 dtd.19/05/2008

Pls refer our order, we are following one of your auhtorized agent M/s.RG's Air Conditioning, D-2, Taksh Complex, Gotri Road, Vadodara., for warrantty service due not working of compressor.
Several Calls for service falling in deaf ears.
kindly take action
Regards,
R.Nandakumar

Hi Friends,

I am from Vijayawada, AP. I request all the people to not to make any purchases of Onida Products. I purchased a DVD worth Rs.3000/- six months back. The DVD stops functioning and the it is displaying 'No Disc' if we placed the disc also. This problem I faced after 4 months from When I purchased the DVD. And the Onida Service Center is the worst one I came across these days. the people there are very irresponsible and very irritating.

I AM MRS KUMAR FROM JABALPUR (M.P) I REGISTERD A COMPLIANT IN ONIDA SERVICE CENTRE ON 07/10/2008 MY T V IS NOT WORKING. THE SERVICE ENGINEER MR.PANKAJ CAME &TOOK SOME PART FROM MY T V SET SAYING THAT I WILL REPAIR OR REPLACE AND WILL DO IT WITHIN 2 DAYS BUT TEN DAYS GONE NO PROPER RESPONSE FROM SERVICE CENTRE I AM FED UP COULD YOU PLEASE ADVICE ME WHAT I HAVE TO DO NEXT. COULD YOU GIVE ME ONIDA COMPANY'S HIGHER AUTHORITY'S CONDUCT NUMBER? WHERE I CAN LODGE COMPLIANT ABOUT THE POOR SERVICE OF ONIDA SERVICE CENTRE. MY CONDUCT NO IS [protected]

1)Purchased 29" Onida TruSlim T.V on 8/6/08.
2)On 16/8/08 T.V became dead, niether picture nor sound
3)On 18th june onida service engineer visited but failed to rectify the defect.
4) On 26th june Shri Kapil Mathur informed that no replacement is available in the warehouse.He informed that he was trying to find out if any dealer a piece.Replacement was sent on 26th june itself.
5)The T.V sent was not factory packed, was in loose packing and was full of dust.Wire were bulging out at the left hand bottom of the T.V.After installation of T.V it failed to function &channels were not changing with remote.
6)Service engineer visited on 27th june and rectified the efect.The replaced T.V started giving trouble .Picture got elongated both ways, horizontally & vertically.
7)Service Engineer visted on 25th &28th July but failed to rectify the defect.
8) contacted Brijesh Shukla and Williams Sales Executives of Onida Delhi office for replacement but both informed that no replacemt is available any where in India.They promised to refund the cost of the T.V.
9) Afterr few days when I contacted Shree Williamshe informed that no money will be refunded.
10) I contacted the dealer on 29th august who in turn contacted Shree Brijesh Shukla and promised me that he will give me a Samsung T.V of my choice in return of the Onida T.V .
11)Ipaid him Rs.700 as the difference in cost between the 2 T.Vs and he promised to install the T.V on 20th august.
12) When no T.V was delivered upto 20th septenber even though he was having 3 pieces of the model I wanted.I asked him to deliver my money which he did.
13)BOTH THE T.VS SUPPLIED BY THE ONIDA COMPANY ARE NOT REALLY 29" T.VS BUT ARE 27".
14)Ihave filled a complaint in the CONSUMER FORUM at Delhi as I was tired of being harassed mentally, physically & financially.

sir,
my service settings of onida ky thunder 21" CTV was changed'
so picture clarity and sound clarity is not good. my younger brother pressed display and vsm buttons on the remote panel at a time. then service settings were appeared, and my brother changed all the numerical values of settings . sir kindly mail me the original settings of my tv. requesting you sir, thank you! waiting 4 ur reply

sir,
I purchase an onide Microwave Oven on 03 oct 08. The deler assure me that the deligate will come and install and give the tips how to use. No one has come till now. I read the manual and go on but not succeede.

Lucknow Branch of Onida Washing machine is not responding its telephone. For last 24 days I have been trying to complaint on phone. Out of two telephone nos. one remains busy and other is not responding. Only mechanic is responding on his mobile. But no avail. He is not helpful. He says store is not issuing material for replacement/repair. He dismandled my washing maching on 18.9.2008. Only he talks on his mobile.He has not turned up till date. Facing great in convenience. How Onida washing maching is going to help me. He has charged me Rs.250/- for service charges and has dismantled my machine. Shall I take shelter of Consumer Forum for defficiency in service ?

From past one month Our Washing Machine has stopped working. We have regularly complaint about it to authorised Onida Service Centre every alternate day. But till today none of their service engineer has visited and has been giving ridiculous excuses.

kind attn: MR SARAH PARIERA I HAVE SENT YOU THE MY FINAL REMINDERON 6.8.2008 REGARDING MY COMPLAINT. BUT STILL NOW I HAVE NOT RECEIVED ANY CLARIFICATION OR CONFIRMATION FROM YOU. PLEASE REVERT BACK TO ME IMMEDIATELY OR ELSE I HAVE TO UNDERSTAND MYSELF THAT YOU HAVE ACCEPTED MY COMPLAINT AND YOU ARE ASKING ME TO PRECEED FURTHER AS PER MY MAIL MSG. OK. FINE J DHEENADAYALAN. Dear Dheenadayalan,




We sincerely apologize for the inconvenience caused to you. We will depute our service engineer immediately at your residence and resolve the problem to your complete satisfaction.



Would request you to bear the inconvenience till then. Thanking you with an assurance of our best service attention.



Warm regards,





Sarah Pereira

Sr. Exe.Customer Care

Mumbai – 400093

ATTN: MR SARAH PARIERA

Your Representative Mr. Senthil Kumar (mbl No. [protected]) has come to my house on 4.8.2008 and seen the condition of the AC UNIT and says that he is not at all concerned with the subject and just for a formal sake he has come to visit since the E-mail given by me has gone to Mumbai. He also strictly says that he cannot do anything to attend the problems and if necessary you can deal with this matter legally.

One thing I make clear to you that, I am tatally FOOLED by buying your ONIDA PRODUCT. Still now I have not received the remote control for my AC UNIT..

Anyhow, this will be a final reminder and request to you that I wanted my Remote Handset and also the subsequent Services for my AC Unit has to be done only by ONIDA representatives. I will wait for another couple of days for this. So please comeout with proper solutions for my problems. Failing which I am taking the subject to the CONSUMER COURT AGAINST THE mANUFACTURER (onida company) and the dealer M/s. CHELLAMANI & co.AMBATTUR, CHENNAI-600 058. FOR MY TOTAL LOSS AND GRIEVENCES WITH PROPER COMPENSATION WHICH MAY PLEASE BE NOTED.

REGARDS:
J DHEENADAYALAN.
--- On Sat, 2/8/08, Dheenadayalan. Jayaram <[protected]@yahoo.in> wrote:

From: Dheenadayalan. Jayaram <[protected]@yahoo.in>
Subject: Re: COMPLAINT AGAINST DEFAULT OF ONIDA AIR CONDITIONER UNIT,
To: "Sarah P" <sarah.[protected]@adonis.co.in>
Date: Saturday, 2 August, 2008, 5:02 AM

Thanks Mr Sarah,

pl arrange to send your AC Engineer along with the relevant Remote Hand then only the problems can be rectified .

Thanks & Regds
J DHEENADAYALAN

--- On Fri, 1/8/08, Sarah P <sarah.[protected]@adonis.co.in> wrote:

From: Sarah P <sarah.[protected]@adonis.co.in>
Subject: Re: COMPLAINT AGAINST DEFAULT OF ONIDA AIR CONDITIONER UNIT,
To: "Dheenadayalan. Jayaram" <[protected]@yahoo.in>
Date: Friday, 1 August, 2008, 7:56 AM

 Dear Dheenadayalan,






We sincerely apologize for the inconvenience caused to you. We will depute our service engineer immediately at your residence and resolve the problem to your complete satisfaction.




Would request you to bear the inconvenience till then. Thanking you with an assurance of our best service attention.



Warm regards,





Sarah Pereira

Sr. Exe.Customer Care

Mumbai – 400093

The above is the correspondence made by mail to the onida authorities. Stil now there is no proper responce. Now basis above the matter will be dealt with legally inconsumer court in a couple of days time. Besides the same will be publised in the "letters to the editor column" in leading Daillies.

The service is extremely pathetic and hopeless. Our TV was given to the Onida service center by contacting the number 26577409, which is the number for the Basavanagudi branch. We called on 2/6/08 at 12:15 PM for service and Mr.Murali came and attended to this on 3/6/08 at 2:30 PM. The PCB of our Television was taken to the center on 4/6/08 at 4:30 PM. It has taken almost 2.5 months until now and we have tried calling around more than 50 times these days and were able to catch hold of them only 5 times. All these times when we spoke to the engineers, we were given different other reasons about the delay and showed as if they have kept the board in front and are starting the repair immediately, while we are on call. But I know it was a bluff to customers who are the sole reason for the company to exist (shameless isn't it???). I spoke to an agent who called me on 11th august in the afternoon. I enquired about the delay and he said different other reasons to me. I told him that it is the responsibility of the engineers and the management to take care of internal issues and not bring it to customers as we don’t have any proof of what he tells. He said he would call me the same day to commit the delivery date, but no follow-ups from him what-so-ever on that day. I called them today, 12 August but no one picks up the call. I have also spoken to the manager of the branch, Shridhar, who committed the same thing to me. This person had committed to us a week ago about the TV being delivered to my place in a week, but no response. This is the worse than worst possible service I have ever seen in my lifetime. I have also faced the same issue when I bought the TV; there was a great delay in the delivery. They are never stuck to their commitments. I will email all my friends and colleagues who make up strength of around more than 500 people recommending them never to buy any Onida products and describe my experience about this company and its service. Not just this, I will also request them to circulate the email so that as many people as possible come to know about this and be aware about this pathetic company. I believe that customers don’t have an option to escalate issues, and this might be the reason for the existence of such irresponsible technicians in the company. I wonder who is recruiting these lazy people. I am extremely fed up of this company and will aim to spoil the name of this company as much as possible through forums and blogs and see to that this company gets a bad name in the next few years. If there is still some shame left, then respectfully email me ASAP at [protected]@yahoo.com and I will think whether I must proceed further with this. The time limit is one-week max. If I don’t hear from a higher-up who can speak proper language, then I will do what I was proceeding with and I AM DEAD SERIOUS!!!

tv is not properly working, strting problem

I ( Vineet Verma ) Bought a ONIDA Microwave Oven Few Months Back Whwn I was Cooking Non Veg In Oven It Caught Fire & instant I switched Off Oven. But One Part Of Oven Destoyed. I filed a complaint on Coustmer Care On This No.[protected]. i also called Mr. Ram Who Is A Senior In Onida As i Was Told By Coustmer Care. After Two Complaints. 2 Boy from ONIDA Came to My Home OPen that Part ANd said to us it will be fitted a new part instead of old n hardly it will Take a 4 or 5 days . but 2day it has been 45 days & i also called them so many times but they always say it will be fitted tomorow but their tomorow is not coming.

I purchased ONIDA LCD TV 32 inches some 14 months back. A day back when I switched on TV, nothing is coming on screen and it doesn't either to remote or any controls on the panel. I am totally surprised by this problem, as my average viewing time is 2 hrs a day as I dont have cable connection.
I use either DVD player or DELL laptop connected to my TV for viewing movies.

Surprising thing is this problem occured soon after the warranty( 1 year) expired. Saddest thing is I paid Rs.45, 000 (INR) a year back. I lodged a complaint with ONIDA service center but there is no response until now. Does any body have similar problem with ONDIA LCD TVs (Lexini series)??

subject to my complaint get nosie and uneven airflow for the past two week, we compliant already but never get proper response from the service centre ADONIS ELECTRONICS PVT LTD, CHENNAI -600034, PH NO 66783000
here is my compliant date 29/9/08and my compliant no 96380797
till date no one attended our compliant . i request u sir to send some one to attend the fault
for my details follow below here my mobile no for u r contact
[protected]
THANK U