Onida / MIRC Electronics Complaints & Reviews

Last year I bought 2 ONIDA split AC 1.5T from Amudha & Co, Tambaram Chennai. They said technician from company [ONIDA] will come and install the units. As they said, people came and installed it. After a year, one AC was not cooling at all and water was leaking from other too. I made complaints so many times and no turned out. Finally [after 1 month], technicians came and told me that units were NOT installed by company[ONIDA]. He told that it was given to the dealer's responsibility last year. And it required GAS filling costing 2600. Finally, I ended up in getting AMC cositng Rs.2000 for each. After 2 months now it is not at all cooling. I am trying to reach them to raise a complaints. But they are not reachable. Please help me to solve this issue.

Previous complaint details are
Complaint No: 76381650, 76381651 dated: 31st MArch 2009.88c3

Monday, June 03, 2009

Dear Sir,

RE: SUBSTANDARD PRODUCTS BEING SUPPLIED BY ONIDA
¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬...⇄

I had purchase ONDIA 1.5TON WINDOW AC from M/s Kohli Digital Home, 13-14 sanjay gandhi market, jalandhar vide bill no. 8 dt. 29/6/07.S.L NO. WO180607AROO3223

The Problems in the AC began from the very next day of the installation.

The GAS in the AC leaked, and when contacted ; the engineers from the ONIDA SERVICE CENTRE visited after a couple of days to rectify the problems and refill the gas.
But to my surprise, the AC GAS leaked again within a span of 8-10 hours. Repeated request to the service centre finally had the engineers visit again after a span of 7 days to rectify the problem and change a few pipes and thus assuring that this problem would not occur in future again.

SUBSTANDARD PRODUCTS WILL REMAIN A SUBSTANDARD PRODUCTS ALWAYS IS WHAT I CAME TO KNOW WHEN THE AC GAS LEAKED AGAIN WITHIN 24 HOURS.

Repeated requests for 25 days finally had the engineers at my door steps to rectify the fault. Whereas I was adamant to get this unit replaced 'cause it was but obvious that the AC had a major manufacturing defect and would cause the problems at the later stages. But that was not to be .The Dealer and the co. people kept on buying time by giving false assurances.

The 2007 season ended in all these hush mush with me paying for the visits of the engineers . The 2008 season saw low cooling of the AC and huge electricity bills due to this SUBSTANDARD PRODUCT. The warranty period finally was over and the dealer and the co. finally had relief on their faces.

And now again the AC is back with the same old problem, the GAS LEAKAGE. Repeated requests Vide complaint nos. 82061 dt. 19/5/09 and complaint no. 2998 dt. 29/5/09 finally had the engineer after 10 days after repeated persual at the HELP CENTRE '' ADONIS ELECTRONICS PVT. LTD, JAWWADI ROAD, MODEL TOWN EXTN, LUDHIANA.

The Person who visited the site on 31st of may 2009, found the problem from the same old point in the AC, from the place it was rectified earlier.

But now the scene has changed, and the ADONIS ELECTRONICS PVT. LTD, is demanding money for rectifying the fault., as they say that the unit is out of warranty .

BUT IS IT JUSTIFIED????????

Telephonic talk with Mr. NARESH[protected] & MR. SANDEEP ([protected]), made me feel as if BUYING AN ONIDA AC WAS THE BIGGEST FAULT OF MY LIFE AND THE CONSUMERS ARE THE MOST VULNERABLE AND DOWNTRODDEN PEOPLE ON THE EARTH.
THESE TWO REPRESENTATIVE OF THE ADONIS ELECTRONICS PVT. LTD. LUDHIANA NEED TO HAVE A SERIOUS TRAINING OVER THEIR LANGUAGE CONTROL, 'CAUSE SUCH HARSH AND LOOSE CHOICE OF WORDS BY THEM IS HAMPERING THE IMAGE OF THE ONIDA COMPANY.

I hope this matter shall be sorted out by the company as the earliers, 'cause the next step would be to take the matter to the CONSUMER COURTS, THE LEADING DAILY NEWPAPERS, A CAMPAINGN ON THE NET WARNING PEOPLE NOT TO BUY A ONIDA PRODUCT .

Thanking You,
Sandeep chhabra
[protected]
ludhiana

To,
ONIDA - Mr. Praful K.
praful.[protected]@onida.com

[protected]/8137/4879/4891, 66453000

Reference : Invoice in the Name of Mr. R M Dalwadi

Date of Purchase 11.12.2005
Onida 29” KY Oxygen
Contact No.[protected]


Dear Sir,

I am very sorry to declare that renowned Company like ONIDA manufacturing defective TV pieces and also very poor services and responses.


Hereunder is the list of complains which I have in my record and against that I have taken every time pain to restart my faulty TV.

SR. NO.
[1] COMPLAIN NUMBERS : 3E101
COMPLAIN DATE : 2006

[2] COMPLAIN NUMBERS : 2/1890
COMPLAIN DATE ; 2006

[3] COMPLAIN NUMBERS : 5/382561
COMPLAIN DATE : 16.05.07

[4] COMPLAIN NUMBERS : 6/380296
COMPLAIN DATE : 04.06.07

[5] COMPLAIN NUMBERS : 9/11
COMPLAIN DATE : 01.11.07

[6] COMPLAIN NUMBERS : 11/0774
COMPLAIN DATE : 06.11.07

[7] COMPLAIN NUMBERS 3/978
COMPLAIN DATE : 04.03.08

[8] COMPLAIN NUMBERS 4/118
COMPLAIN DATE : 05.04.08

[9] COMPLAIN NUMBERS 4/3183
COMPLAIN DATE : 20.04.09

[10] COMPLAIN NUMBERS 5/3253
COMPLAIN DATE : 23.05.09

[11] COMPLAIN NUMBERS 6/2576
COMPLAIN DATE : 16.06.09

The above complain are their in our record there will be more then this.

Frequently fault arising in your product, we where forced to enter in the Contact Agreement. But this time your company has stopped contract agreement system. (Contract Agreement was from 24.05.2007 to 23.05.2009) In absence of contract agreement, considering above complains I would have paid half time of TV cost for the repairing only.



At present my TV and your product is not working what to do now?

In past I have corresponded to your representative Ms. Mona (Mumbai Office) to replace this defective TV with new one but any action was not taken from your Mumabi office. Your ONIDA vADODARA service representatives are also fed-up & they have inform that this is be faulty piece & their Quality control department has deviated their norms... While the visit they have inform that there might be spark problem in the Picture tube / Yoke problem / Once after so many visit we have requested to resolve the problem & they have change the circuit board. But still the Breakdown story goes on... Still Live

This time I am very fedup and last time I am mailing to your company for taking suitable action for replacing my defective TV with New piece immediately. Request to inform the address to dispatch this Faulty TV on Freight to pay Basis. Failing which, I will complain to CONSUMER FORUM .

Unlimited complains from day one and regular of follow ups with M/s. ONIDA does not suits the Company and I personally dislike to use this kind of faulty product.

Regards,

Jignesh Dalwadi – [protected]
Bhavesh Dalwadi –[protected]
20, Hastinapur Society,
B/h. Aryakany Vidhyalay,
Karelibaug,
Vadodara – 390018.

my colour tv, Onida KY THUNDER UNIQUE collection is having some problem with screen. After working some time, screen become blank and a colour line is showing.
The TV was switched off and unpluged before I went to native place. And after 10 days I came back. then i felt this problem.
I am using SUN Direct Dish connection. I tried with other alternative by starting DVD player. Then also the same problem in screen.
I am staying in Silvassa, UT. of Dadra & Nagar Haveli.
I purchased the TV from Mili Electronics, the authorised dealer of Onida.
So kindly give some advice. My mobile no. is [protected]
kindly give any contact no of your authorised service personal.
my id [protected]@rediffmail.com

I, Mr. Mohit, bought new Onida company A.C. 1.5 tone
from M/s Paul & Company, Near SBI, RAilway Road, Tohana
Distt- Fatehabad ( Haryana)125120., TIN NO-[protected].

New A.C. does not work properly they donot gave cooling, when i said to the shopkeeper he angry on me, abusing me, and he said what i do for this, So i request you to Please take action on it or change my A.C.

Regards
Mohit Garg
[protected]

Dear Sir/Madam,

I have a 29" ONIDA Oxygen TV and has EWC till 2011 on the advise of service engineer. After so many calls for one week, finally customer care[protected] lifted the phone and gave me a complaint number for my TV problem. (Complaint Number #[protected]

One of the engineers Sharma from ONIDA visited my house and he said its a small problem and he don't have parts and will take 3-4 days to get them and went away. After a couple of reminders and calls another service engineer Rajinikanth came with one transistor and replaced it and he saw the TV is not switched on. Then he said its a major problem and he don't know what the exact problem is and went away asking me to bring the TV to service center.

I asked them to let me know what the exact issue is "may be LOT or picture tube" and he said he don't know thats the reason, he's asking to bring to service center. He's finally unable to find the root cause and left away.

I don;t know how the ONIDA is recruiting and sending uneligible guys to service the TV which we buy with lot of money.

NOTE : We have a similar ONIDA TV in vizianagaram and have LOT issue in the past and its easily found by service engineer and he replaced it. But I don;t know why ONIDA is not having such type of skilled persons who can isolate the issue and troubling consumers.

Please do the needful.

-Jay

Purchased Onida 1.5 Ton Window A.C., around 8 months before Dee Kay Electronics, Ghumar mandi, Ludhiana, Punjab. After the purchase soon Winters set in, didn't got much time to use. Now in the summers, The so called Onida "A.C" works for only 10 minutes at night. Wish to contact the Advertisement maker, who says, "A.C. is not an A.C. if does not Cools in 47 degrees, Buy Onida A.C". Want to ask did you tried it, u must have not. SHAME ON ONIDA.

Called up customer complaint cell, guy came, told it is working fine, so chilling, that water is coming out of his eyes, this is what he said. FAKE !!

Again called up on 8/6/09 at Adinos Service Centre at Ludhaina, gave complaint number 0917, No body came till date i.e 12/6/09

My Recomendation:

NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA, NEVER BUY ONIDA,

I am Sakthi residing in Arumbakkam. I have Onida Tv 2 years old. On 21st May 2009 Eve I locked complaint stating On button is having some problem and call center registered my complaint. Call center committed that service will be attended on 22nd May 2009 before 14:00pm. But no one turned up Once again I called Call Center, they said it will take min two days to attend one service. Call Center informed that service will be attended on 23rd before 14:00pm. I called call center on 23rd at 10am to get the confirmation they said Service engineer has started and will reach you at 14:00pm. No one turned at 14:00pm then I called call center a Female picked the call and informed "why are u calling again and again and disturbing us we informed that service engineer will reach you today at any time. Till now no one has turned up and no information so far. I think service engineer is coming from America so such delay for him. Are they going to give a pleasant surprise on their presence. Such a Idiotic response from the call center.

via Adonis Electronics P.Ltd 19.4.2008 - 26.4.2008

Prevention Maintenance 7 Months, eventually a Raj Kumar (quite lost) just cleaning the inside dust,
now it is Repeatedly problems to the Louvres !!!

CUSTOMER IDENTIFICATION SERVICE :9001040

our address: 14, topaz apt, 1st floor, hill rd x varoda rd, bandra west
TEL: 65824045

asap, means as soon as possible

Dear sir,

I had bought a 1.5 ton ac onida split ac MODEL s[protected]from rathna cools pvt ltd vide invoice no 5342 dated 30.04.2009 and after chasing the company installation team several times then the team installed my ac on 04.05.2009 5.pm .the ac was wrongly installed resulting not cooled properly, after severel complaints and phone calls, THEY WILL NOT RESPONSE AND saying our service person will come before 5 pm on everyday .it is huge amount of waste which pours out of the a/c during the summer seasson .
hence my request you to please attend it someone rectify my AC or else replace it with a new a/c

I purchased a ONIDA JUCER my Bill no 4203 from Sun Star home appliance marketing co, A-62, D.D.A flat, Jahangir puri, Delhi-33, But my Juicer is not working yet. Customer request is not responding so plz .help me,
Date[protected] so plz my newly purchased ONIDA Juicer Mixer

My mob.No. [protected]

This is David from chennai. we purchased a Onida television with a 5 year guarantee, but we see that often the TV gets repaired. When we call the onida customer care, there is no response, if there is a response too the time taken to rectify the issue is around 10 days. This is really bad considering the reputation the company has. I have decided not to purchase any onida items hereafter. The customer care is zero and even negative. If there is no response from a customer care company then that is not a customer care anymore. I request the concerned to take a strong action in this regard. The customer feels cheated with these kind of a response.

my onida split 1.5 ton Ac does not cool the room at all, technician said there was leakage of gas
but though he levels gas, Ac does not cool the room . finally he check another problems, he find the compressor fault and it was dead .
i want to change the new one copressor from companyquickly, i was purchased since 2 yr and as per rule 5 yr warranty of compressor. model no sz 18 GLS SERIAL NO. 18SGLA[protected]

Sir/Madam,

With due respect I want to complain against Rg’s AirConditioning, D-2, Taksh Complex, Gotri Road, Vadodara, Tel.:[protected], M.: [protected].

I bought a new Onida Split AC on May 3, 2009 from Rg’s AirConditioning. Since beginning I am complaining Mr. Gautam Malwade & Mrs. Malwade, the owners of Rg’s AirConditioning.

First Problem: It was installed on May 4, 2009 and on May 13, 2009 I informed Rg’s that the AC is not performing at all. They told me the problem would be solved by two days but it could not happen. Whenever I called them they promised me that the AC would be rectified within few hours. Ultimately it was rectified on May 18, 2009.

Second Problem: Please see the below mail for the problem:

Start of the mail:
“Subject: Not getting service for my new AC from Rg's AirConditioning
Wednesday, May 27, 2009 12:05 PM
From:
"Pragati Ranjan Giri" <[protected]@yahoo.com>
View contact details
To:
amit.[protected]@onida.com
Dear Mr. Amit Shah,

Yesterday morning I complained about the misbehavior and services from Rg’s AirConditioning. I also informed you that my new split AC is not working at all and the same was informed to Rg’s on Saturday i.e on 23.05.2009. They told me that the problem would be solved by Monday i.e. on 25.05.2009.

I contacted Mrs. Malwade at around 12.30 PM on 25.05.2009 requesting her to solve the problem and she assured me it would solved by afternoon on that day. I again contacted her at around 4.30 PM and she again assured me. Even I contacted at 7.30 PM and she repeatedly assured me it would be done by Monday only. At about 9.30 I talked to Mr. Malwade and he told me that he is sorry because he could not attend the problem. Furthermore he told me that it would be done by 10.00-10.30 AM on Tuesday i.e. on 26.05.2009.

When I contacted Mr.Malwade on Tuesday at about 11.00 AM he told me that he could not assure when the problem would be solved and he disconnected the phone.

Immediately I contacted you and informed about the problem and you told me that it would be completed by evening. Somebody from Rg’s came at about 11.15 AM to inspect the problem but he did not solve the problem even though I specifically complained about the gas-leakage from AC. I again contacted you in the evening on Tuesday. You literally promised me it should be rectified by 11.00 AM on 27.05.2009 and if it is not done then I should inform you by 11.00 AM. Unfortunately, I am ringing you repeatedly but you are not picking up the phone.

Please note that the same problem came before and I informed Rg’s on 13.05.2009. They solved the problem on 18.05.2009. It can be noted that for the 1st problem they had given me commitment for about 8-10 times but every time they failed, except the last one. I also called Rg’s about 10-15 times and they disconnected the phone call that time also.

Regards,
P.R.Giri
Ph.:[protected]O)
2236987 (H)
M: [protected]”

End of the mail.

Then I contacted Onida, Mumbai office and the provided me Mr. Ranjan Sarkar’s mobile number ([protected]). Ultimately it was rectified on next day.

Third Problem: Please see the below mail for the problem:

Start of mail:

“Subject: Fw: Not getting service for my new AC from Rg's AirConditioning
Friday, June 5, 2009 12:36 PM
From:
"Pragati Ranjan Giri" <[protected]@yahoo.com>
View contact details
To:
amit.[protected]@onida.com, [protected]@onida.com
Dear Mr. Amit Shah,

You are aware of my third problem. I contacted Mr.Malwade on June 2, 2009 and as usual he confirmed that the problem would be solved by evening on Thursday i.e. May 4, 2009. So I reminded Mr. Malwade on Thursday at around 12.30PM and he again assured me that problem would be solved by evening.

But yesterday I contacted you at around 6.0 PM. You told me that somebody would attend the problem within 30min.

Around 6.30 PM Mrs. Malwade contacted me and told me that they would be taking my AC to their workshop in early morning on Friday i.e. on May 5, 2009 and after servicing they would return it by evening on May 6, 2009.

Now the time is around 12.30 PM. but nobody came from Rg's and I am ringing you continuously. Even though your mobile is ringing but you are not picking the phone due to obvious reason.

Regards,
P.R.Giri

End of mail.

Please note that I have a new born baby. We are suffering from scorching heat in this summer and they are harassing me like anything.

So I request you to intervene into the case and sort out the problem at the earliest.


Regards,
P.R.Giri
M: [protected]
Ph.:[protected]/7370

MY COMPLAINT NO 50 FOR THE MONTH OF MAY 2009
JOB ATTEND BY MR. SHIV KUMAR
SPARE REQUIRED - ONE COIL
JOB ATTEND FROM CUSTOMOR RELATION CENTRE, KEELKATALAI, CHENNAI, TAMILNADU-600091
TILL DATE NO ANY RESPONSE/ INFORMATION FROM ABOVE MENTIONED CENTRE
SO, REQUSTING FOR ABOVE MENTIONED COMPLAINT NO 50 AT THE EARLIEST PLEASE
THANKING YOU

REGARDS,
V.SANKAR
CHENNAI
05/06/2009

I purchased Onida Microwave Oven on 21 June 2008.
No its giving Bad Smell while cooking. I Larged a Service complaint on 26 May 2009 Onida Call center Ref No:[protected]. For above service i called almost 10 times. there is no response from Service level.

I am using ONIDA DVD (DFX-5100). Since last two years I have used only few times and got repair (NO DISK) twice. On 31.03.2009, I have approached ONIDA authorised service centre at Jamnagar operated by M/s ketan Services and they took the product to attend repair and said that the status of repair will be informed on Monday i.e. on 01.06.2009. But till 04.06.2009, I did not get any call from service centre. I have called service centre on 04.06.2009 at 19.40 Hrs.

Complaint: NO DISK (repeated defect)

I have received reply as follows,

"A card 5100 has damaged (just 1 year back it was replaced by them - I have lost the bill for the same) and better to replace it with new one. You will not get the card so easily and it will take more than 15 days".

Due to my financial condition I can not change the product oftenly. Request to look into the matter and advise M/s ONIDA to provide necessary spare parts at the earliest.

Regards,

Onida 21" Oxigen200, purchased from M/s.hah Electronics Home Appliances Pvt. Ltd, Vani Nagar, Hyderabad- Pin-500047-India, on[protected]. Now while watching tv programe on[protected], at 14 hrs
it was suddenly cut off and nothing is seen in the tv screen. We have then lodged a complaint to the above vendor as per compalint No.[protected] and they told us company service personel will attend within 48 hrs. But when noboddy attended to this till 48 hrs of our complaint we have again called up to the vendor and as well as to the ompany's service Nos,[protected], &[protected]. In spite of my repeated calls they neither responded nor they keep the receiver off position or an engaged position. As such I request your good office to take up the matter and do the nedful and ensure your proper service to the customers like me which will keep your reputation on high esteem.
Your action in this regards is highly appreciated.

Regards,
Peethambaran, Plot.No.124, H.No.30-648/B/1, Sivagouri Enclave,
East Chandragiri Colony, Neredmeta-Hyderabad-
Pin.500056, INDIA.

I was working at Cochin Branch office in a Company ADONIS ELECTRONICS PVT LTD, ( Service wing of Mirc Electronics Ltd, ONIDA )Having Head Office at Mumbai. I resigned from the company on 4/08/2003 and having 10 years of service .I submitted my PF withdrawal form to the company in October 2003 and after several follow ups they told me that told, they have submitted the form to the Kandivalli PF office at Mumbai and the delay is from the PF office . I asked for the Acknowledgement which they are not able to provided me then I understood that they have misguided me . Then they asked me to submit new forms as they have misplaced the forms.
I submitted the new form again in the month of sep 2007 and after 1 years of follow ups again they told that the form are misplaced so again I submitted the forms in sep 2008 and I called the HR staff Mr Sandeep at that time he told that he will be submitting only after 1 month as his priority is for the present staff. So I went from Cochin to Anderi office on Nov 12 th & 13 th 2008 and talked to the Chief Operating Officer and Senior HR Manager and thus they submitted the form at Kandivally PF office on 21/11/2008.
After 60 days as I didn’t get any proper reply from the PF office, I went again from cochin to Regional PF office Mumbai on 19/01/2009 and PRO guide me to go to Kandivalli PF office and I went the same day at the seat No. 79 the officer Mrs .Triveni and she told me that all my settlement papers are ready and the amount comes to Rs.1.52, 379 and it will be submitted to the accounts the next day after getting the sign from the company on the bank copy and pan card copy. And she herself called the HR, Mr.Sandeep from her mobile and Sandeep agreed to the officer and to me that he will be coming the next day to PF office to sign. I requested to the officer that I can stay the next day also to complete the further clarifications or any sign from my side if needed as I am coming from a long distance., she told that there is no need as there is no other issue and she shows me the settlement paper in her file and noted the settlement amount on the back side of the visitors slip and she told that she will be submitting to the accounts the next day itself so that I can receive the amount in the bank.
Trusting her words I came back, and after a month I received a registered letter from the PF office stating that my submitted forms are rejected and to submit new from, But the rejected forms are not enclosed as mentioned in the letter(Date mentioned in the letter is 27/01/2009 and posted date is 11/02/2009
Now again I have submitted the new forms on 11/03/2009 which is duly signed by the Gazetted officer and verified at Cochin PF office. And also I have forwarded all the copies of forms and supporting documents copies to Regional PF commissioner office, Kandivally on 13/03/2009 .
So kindly do the needful as early as possible. For the last 6 years (2003 onwards) I am approaching to the company and from 21/11/2008 onwards to the PF office at Kandivalli to get my PF settelement.Expecting a favorable reply.

We purchased an ONIDA CRT 29" True Flat model no Co29sl400BL on dated[protected] from Nanda autos. khanna (punjab) an authorized dealer for onida products .The Tv was workin very well but suddenly it stops workin.its not getting power to get on . We are facing a lot of problems in respect to this product.so i request you please to get this product repaired as soon as possible .we called at your customer care number of Ludhaina branch but it was not being picked up by anyone.so please sir i request you to get my product repaired as soon as possible..



after 3 days the problem is same as of earlier.the service center is assuring us for sending the service person from monday but till now no service person from the service center visited our home for repairing.we are facing very severe problems .If no solution to the problem gonna be made i gonna file a compliant against the company in consumer court .

with regards
Pawan Verma
#407, sec 21-c
gandhi nagar, street no-5
Mandi gobindgarh
Distt fatehgarh sahib
Punjab
Contact num [protected], [protected]