[Resolved]  Onida — AC complaint not resolved and replaced as agreed by dealer and service engineer

Address:

Bharuch, Gujarat

Inspite of so many complains and reminders no changes or actions are taken

Dear
Mr. Gulu Mirchandani (Chairman & Managing Director)
Mr. Vijay Mansukhani (Managing Director)
Mr. G. Sundar (Chief Executive Officer)
Mr. Satrajit Ray (Chief Financial Officer)
Mr. Vikas Shirodkar (Chief People Officer)
Mr. C. R Talati (Vice President - Operations)
Mr. Sriram Krishnamurthy (Vice President - Marketing, Sales & Service),

Its it very disgraceful mentioning that the services of ONIDA to the customers are pathetic and instead of satisfying customers requirement your Dealer “ [censored]al Refrigeration” of bharuch manager by Mr. Pandya and your service engineer Mr. Mahash from Baroda are trying to hook unsold A/c to me.

I have been visiting the dealer for last 6 months and still my problem is not addressed, they are just delaying my complain to change the A/C and are not providing me my choice of A/c.

I further request you to please change the A/C of my choice with immediate effect or Take the existing A/c back and return me my money back.

Ignorance of this communication will lead me to take further legal actions towards the company, dealer and the employee who are harassing me from a long period.

Regards,

Regards;
Rashid Talukdar
+91 [protected]


----- Forwarded Message ----
From: Rashid Talukdar <[protected]@yahoo.co.in>
To: [protected]@onida.com
Sent: Wed, 24 March, 2010 6:05:45 PM
Subject: Fw: Urgent Solution required - Bharuch, Gujarat. VERY URGENT

Dear Sir,

This is my last mail/warning to you.
Despite my followup with your agent and to you, matter has not yet resolved.
I am now refering this case to Grahak Suraksha if replacement of my AC has not taken place before[protected].
Moreover, I am working in a very big organisation where your maximum sale is dependent ; i am going to put a notice for such a UNRELIABLE SERVICE of your product.

Regards,
Rashid Talukdar
+[protected]


----- Forwarded Message ----
From: Rashid Talukdar <[protected]@yahoo.co.in>
To: [protected]@onida.com
Sent: Mon, 1 March, 2010 10:36:35 AM
Subject: Fw: Urgent Solution required - Bharuch, Gujarat. VERY URGENT

Dear Sir,

I surprise for not responding my mail. I hope u wl definitely look in to it and react positively.

The unit which was taken away for repair has been once again installed forcefully with a gentleman promise to replace if i am not satisfied.

THE UNIT IS STILL AS IT WAS ..... I AM NOT SATISFIED....AS PER PROMISE THIS HAS TO BE REPLACED NOW. PL CONVEY TO THE CONCERNED AGENT AND ACT UPON IMMEDIATELY AS SUMMER HAS ALREADY COMMENCED.

Your immediately action in the matter wl help us and stop us to initiate further steps.

Regards

Regards;
Rashid
+91 [protected]


----- Forwarded Message ----
From: Rashid Talukdar <[protected]@yahoo.co.in>
To: [protected]@onida.com
Sent: Wed, 17 February, 2010 9:38:13 AM
Subject: Fw: Urgent Solution required - Bharuch, Gujarat.

Dear Sir,

Thanks for attending my query.
Your mechenic rep had visited and checked up the unit. He found the unit to be repaired and taken away the same to the workshop.
It is now clear that unit is not in properly working condition and hence noise noticed is since insatallation i.e defective piece is given to me.
It is my request to replace the same with a new set o[censored]nit as i dont want repaired unit.
I hope u will cooperate in the matter and act positively.
Thanks

Regards;
Rashid
+91 [protected]


----- Forwarded Message ----
From: Rashid Talukdar <[protected]@yahoo.co.in>
To: [protected]@onida.com
Sent: Sun, 7 February, 2010 3:06:00 PM
Subject: Urgent Solution required - Bharuch, Gujarat.


Dear Mr G Sundar,


I am a user of ONIDA 1.5 T Split AC (Model S312DMD3 / S318DMD3), but I am not satisfied by the performance of the AC. Instead of complaining about the Noise creation and Performance of the AC to the dealer [censored]AL at BHARUCH , no one has yet solved the problem I am facing.

There were two visit of the engineer from your side both the persons had different problems about the AC but no solutions.

Then after the dealer has also confirmed to change the unit but still there is no one who has visited.

I would now request you to change my AC (both outer and inner unit) or take the same back and refund my money.

If this is not done in a week time I will have to take further actions regarding the same.

My Detailes are as follows:

Name :- Rashid Talukdar
Address:- Street B-6, Block – 4,
GNFC Township ,
Narmada Nagar,
Bharuch – 392015
Gujarat .
Mobile # [protected]

Awating your favorable reveart at the earliest.

Regards;
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