Onida / MIRC Electronics Complaints & Reviews

I had booked a complaint on 16.09.2010 for 21" ondia colour tv purchased in 2008 my complaint number is

[protected] dated 16.09.2010 after reminding several times service technician came on

21.09.2010 and took the mother board fault was horizontal line was coming on the screen

and assured us it will be ready by 23.09.2010 when enquired about the estimation roughly he told me

Rs. 1800 and we asked for guarantee he agreed but he told me bill won't be given, then I got doubt

and for that also I agreed , after some time again i called him when it will be ready suddenly he reversed

his words and asked to bring the TV ( CRT) to Rajajinagar office and we denied bring the CRT then he

told me the spare parts is not available Really i am very much upset about the technician , the problem started with bill when i asked, I told I will be claiming from my factory I need which ICs been replaced at least the number code THIS SHOWS THAT THE TECHNICIAN WANTS TO CHEAT US by delaying and saying no spare parts after keeping for 4 days

Please let me know what I can do with this , but iam not denying to give money what he is telling also

sir mene onida mobile (v140) 08/08/2010 ko vishakapatnam se purchase kiya tha, lekin ab me meerut me hu. aur mera mobile keypad problem kar rha he, mene ise onida survice centre par bhi dikhaya tha par vo ise theek nhi kar paye aur mujhe approval later de diya, ab me ise vishakapatnam jaker replace nhi kar sakta,please tell me what can i do ?
reply answer to [protected]@gmail.com or [protected]
Thank you
Name-sumitkumar
city-meerut

Mr. Shoaib Khan of M/s High Chill Air Conditioners, Plot No. B/142, Shop No. 2, Regal Complex, Opp. 'C' Type Masjid, Koparli Road, Vapi - 396 195, Mobile No. [protected] is the authorized service center for Onida Air Conditioners for Vapi region, we M/s. Hercules Pigment Industry, A1/2106, IIIrd Phase, GIDC, Vapi, have undergone an contract (AMC No. 047, Dt: 01/04/2010) for service & maintenance of our air conditioner, since last two months we have lodged a complaint with them & also talked to Mr. Paras - representative of Onida in Vapi, Mobile No. [protected] to which an associate of M/s. High Chill agreed to come to service the air conditioner immediately, but no one has turned up as yet. I request you to take necessary actions against M/s. High Chill Air Conditioners at your earliest.
Thanking You
Shailesh Desai

Within one year of purchasing this Onida 32" Xaria LCD TV, it was not getting switched ON & there was continuous zaring sound keep coming. Once the sound comes, unable to switch off the TV by remote. Have to switched off the power plug only. The technician visited said we have to put the TV sound in min & use the Tatasky volume high to view. Still TV was making zaring noise & the problem was not fixed. & Now the TV is switching off on its own after few minutes of switch ON. I bought this 1 year 10 months before from Pai international, Bangalore. When the service centre of Onida was contacted the person came to check the TV after one week. he said mother board is having problem, have to change the same & it will cost Rs.6500. But warranty of that part will be one month. Later if any problems arise, we have again pay the amount for faulty part & service charge. The service centre of Onida is worst. They never respond properly.

from the many complaints of Onida LCD TV, i have learnt that there is a serious problem in the design of LCD TV. Without recalling the product from the market, WHY ONIDA IS ALLOWED TO SELL THE SAME PRODUCT IN THE MARKET?? HOW TO TAKE LEGAL ACTION AGAINST THEM? WILL SOMEONE PLS. HELP

[protected]@gmail.com

Bought Onida AC Model no. W-112 YR on 26/05/2006 from Pawan Onida Arcade, Tilak Maidan Road, Muzaffarpur.

Despite of several calls and visits got no after sale assistance.

Kindly look into the matter as it spoils company image, in the age of CRM this is unexpected behavior.

Looking forward to some positive action

I WAS PURCHASE ONE ONE TON FROM LUDHIANA SHOP NAME IS FRIENDS PLAZA ON DATE 22/7/2009.AFTER 7 TO 8 MONTHS IT WAS TRIPING . THEN I COMPLAINT IN ONIDA COMPLAINT OFFICE IN LDH . THEY SEND ONE MECHANIC HIS MOBILE NO [[protected]] BUT HE DID NO ABOUT AC CONDITION . AFTER SOME HE TOOK THE IN HIS WORK SHOP FOR CHECKING . AFTER 15 TO 20 DAYS HE RETURNED MY AC WITHOUT REPAIR & HE SAID ITS MAIN PLATE HAS BEEN NOT WORKING . BUT TILL NOW MY AC IS NOT WORKING ITS WORRENTY ALSO STEPED OUT.
MY NAME IS HARMEET SINGH & MY MOBILE NO IS [protected] .

DEAR SIR,
I have bought ONIDA 32 DIAMOND KY ROCK LCD TV from Shubham Electronics which is in Devaraj Urs Road in Mysore. Even if I put the TV in mute also the beep sound from the woofer is coming. That sound can be heard until you increase the sound upto 7 or 8. If I ask the dealer, they are saying it is in that way lcd is manifactured. Once technicians from Onida came and said that there is a problem internally... After that again I called the customer service from Onida.. but they did not respond.. No customer care at all from ONIDA.... I just want to know whether it is a failed model or customer has to bear with that sound which comes so constantly...
Can Someone from Onida rescue me from this torture... through this great forum.. which is of immense help....

Thanks & Regards,
Anthony Illuri
[protected]

My name is KRS Adiga. I have brought an Onida Washing Machine on 11th March 2008. Before this, I was using a washing machine (BPL) for 8 years without any problems.

We started having problems with Onida Washing machine from Dec 2008. Since the machine was within the warranty period, the technician has come and attended the problem. There were some minor problems even after that, which were attended by the technician. Looking into the continuing trend, the technician gave an advice to go for enhanced warranty card by paying an additional amount of Rs. 1090/-. I have done that also.

Now I am facing the problem of electricity passing into the water while washing the clothes. This time, even after registering the complaint, no body is taking care to come and attend the problem. A lot of follow-ups gone waste.

It is surprising and ridiculous that the company having brands like ONIDA is showing such carelessness towards the customer complaints.

my Mobile No.[protected] My Name is Updesh Kumar Kahlon
I have received a SMS on my mobile stating that on the occation of JANMASTHIMI my Mobile Number was selected for goving ONIDA DVD Player free.. and asked to login www.onidadvd.com. But after registration the computer screen showed me message stating that with in 2 days you will get a SMS. But till date i.e. from 2nd Sept 2010 I have not received any SMS from ONIDA.

Are you not able to do so or it was joke ?

Regards,
Updesh K Kahlon
[protected]

RESPECTED MADAM/ SIR

I had bought a onida microwave oven from kundan electronics, yelahanka, Bangalore.(recept no-4789) on 28th sep-2009.But it stopped working on 26th july 2010.So i complained it to customer service and the complain no is [protected]. A technician Mr Raju(mob no-[protected]) came and told us that a part named "magnetron" has to be replaced.So he told that he will come the next day.but he he did'nt turned up for almost ten days so subsi quetly we gave two more complaints, and the complain no is[protected] and [protected]. But no one turned up. after repeated request. mr. raju came after more than one month. he changed the magnetron but the oven didn't work and he promised to come next day.But he didn't came for three days, so I lodged another complaint [protected]. he came next day and he told some more spare part is required and again he told that he will come next day but he again repeated the same story. after five days one more technician Mr. Nanjunda (mob.no. [protected]) came and told that a few spare parts is required so he told that he will bring it next day .but today again he told that it will take one week to bring.

Its now being one and half months but still my oven is unrepaired. i am really frusted by the irresponsible behaviour of the company. it seems like i have some crime by purchasing the oven of onida company.
pleasse help me...

yours sincerely

Birendra kumar
(mob no - [protected])

date:10th september 2010

Hello,

This is regarding complaint lodged against my Microwave Oven which was bought from Big Bazar, Banashankari, Bangalore on March 17, 2010.(Power Grill 23 DLX)

Please be informed that that my oven was not working right from the 5th use of it
(the very next week I bought the oven), the start button was not working. I could not complaint about it right then since I had to travel to Singapore on my official work. After return, I lodged a complaint with Onida customer care (Mirc Electronics- Ph :[protected] on 16-Jun-10 for the first time.

There were some 5-6 technicians who came home and checked, and were not be able to confirm what needs to be done for the product to work fine. Later, in July there was a technician who had come home and tried to repair the circuit board, after which he claimed that the reason for the start button not working was the circuit board. I wonder how the circuit board could go wrong just after a week of purchase.

While he could not repair the board, he removed the board and the outer case of the oven (with the operating buttons and digital display monitor) and informed us that he would replace it in 2-3 days. But, as promised when it did not happen, I tried calling the technician and I got a response that he is still trying to repair the board.

After 2 weeks , I called up the technician and he informed us that the board could not be repaired and he would fit a new circuit board the day I called, which did not happen. Then I got to know from them that, the board for this oven model was running short of stock and after so many follow ups, finally the circuit board was fitted. This was another technician who was the only technician who helped us the time he promised. But again, he did not know that the outer case had been removed and was with the technician who had come earlier. I had to call the old technician who had come, and he is still promising me that this would be solved which is NOT SOLVED still.

Please find the below list of complaint numbers which I had lodged : These are just the new complaint numbers where as my old complaints were being updated manier times whenever I had complaints again and again.

[protected] – Lodged on 14-Jun-10
[protected] – Lodged on 22-Jun-10
[protected] – Lodged on 31-Aug-10

I also had mailed [protected]@onida.com to give a feedback on the same, for which I got no response. (attaching the mail copy)

I have called up the Onida customer care on this issue several times (don’t even have a count of it) and the technicians, supervisors, team leads, location supervisors (all possible contacts I got from the customer care), still the issue is not resolved at all.

I have to say this with great pain that ONIDA being such a big and a famous brand, which claims that the products would be Owner’s pride and Neighbour’s envy are not supposed to have such a bad customer service.

Now after all this, I have lost trust in this brand and do not want to hold this product anymore, since I am not sure even if this is repaired for this time what if it goes wrong again and I cannot take this pain of complaining and following up with the customer care for such issues.

I need a replacement or refund so that i get value for my money.

-Archana
kashyap.[protected]@gmail.com

Dear Sir/Madam,

Please help me in verifying mails and sms being send to me from ONIDA electronics telling me that I am one the lucky winners in their advertising survey and have been receiving the sms and mails from asking me to give deposit an amount of Rs 430 at State Bank Of India in the name of given account holder (Ajay Santra, Ac NO [protected] for getting the gift hamper .

I will be very thankful to you for your time in helping me in finding out whether this is just another scam or fraud to fool people.

Kind Attention to : MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, x` Mahakali Caves Road, Andheri (E), Mumbai - 400 093.

Dear Sir,

I am a Onida customer for long time ( I have Washing Machine , Microwave oven , TV, DVD Player .. at my home)
Onida Washing machine has gone bad on 30th Aug’10 Compliant no : [protected] Dtd 30th Aug 2010
One of the engineer (Mobile : [protected]) visited the place after 2 days and told that some parts( wheel) need to be replaced and they do not have the stock
The washing machine model is Onida Hydroshakti Fuzzy 70 ( 7kg Automatic washing machine)
Reposted Issue : The unit which is supposed to move the cloths (wheel) is jammed
The Washing machine is in extended warranty till 2017

Irrespective of multiple follow-up with Ondia Jayanagar (+[protected] and the engineer (Mobile : [protected]) for the past 1 week
I could not get any satisfactory answers , they keep on telling spare is not available , No one is able to confirm when the spare will come
They are not bothered to even answer the call of call back the customer . Please understand customer is more important for any organizations especially in service sector

If the spare stock situation in 2010 itself on very bad shape for this washing machine , I really doubt how are you going to support us till 2017 ?

I would like to request someone to look in to the matter seriously and rectify the issue at the earliest
If it is beyond repair – Please replace the washing machine
If you cannot do above please return back my money which I have spent on the product + Extended warranty ( I never seen such a failure in any products)

Failing to rectify the issue next 24 hours will force me to go through consumer legal court channel for filing a case against Onida for cheating the customer by selling faulty products, faulty commitments while taking the money for extended warranty.

Dear Sir/madam

This is Ganesh Ralkar, I purchased Onida AC from the dealer named Gem Electronics located at Dombivli East, for reference attached bill copy.

Sir from the day one i am not stisfied with the product,

Sir i have ordered speed cool of 1.0 tn to the dealer but he delivered trendy model which was not my requirement, even though i agreed for the same

Complaint:
from the day one i lodged a complaint for non getting cooling as per my requirement many times company engineers came and tried to correct it but not satisfied. first man told me you have lot of wooden furniture thats why you wont get cooling, another man said you need 1.5 tn of ac to get colling for the room od 100 sq. ft, another man cam e and checked the machine and told me you need to replace the machine as it is a faulty machine, next one is telling its not a company model as he said that body is different motor is of different model and so on.

Sir the company persons visited ten to twelve timed but of no use. now the machine is leaking like a water fall, the main executive came and repaired it but still the problem is going on.

Sir i have lodged complaints many times with the dealer also, but he told me its a company issue i can not do any thing.

As a customer i have spend so much money for the machine and installation and wiring and so on , and if that is of no use it is violation of customer rights, and that is why i am writting you for the last time if the issue not cleared i will step forward to protect my right.

Ganesh Ralkar
phone : [protected]

Sir this was the complaint i have lodged in the onida company through email on 23 Aug 2010, they called me on the same day with the following feedback
Dear Sir / Madam,

We are in receipt of your Mail and noted the contents.

We have forwarded your mail & advised concerned department to look into your grievance and resolve the complaint to your complete satisfaction.

Thanking you with an assurance of our best service attention.

Onida Support Team
----- Original Message -----
From: [protected]@onida.com
To: [protected]@adonis.co.in ; sarah.[protected]@adonis.co.in
Sent: Monday, August 23, 2010 10:54 AM
Subject: Onida FeedBack Team

Customer detail is as follows.

Name: Ganesh Ralkar

Address: A/16, Sukhijeevan CHS, Ramnagar, Chittaranjandas Road, Dobivli East

Complaint No.: not known

Phone: [protected]

Mobile: [protected]

Email: [protected]@gmail.com

RegistrationId: 29412070

FeedBack: Non getting cooling of AC and machine is leaking

Date: 23 Aug 2010 10:54:22

Onida FeedBack Team

They called me on next day and said we will come to you and check the issue again. but still today no one is entertaining us.

plz look forward in it

Ganesh Ralkar
phone : [protected]

22 aug 2010


I gave my onida mobile g 360 model for repair to the authorised onida care center at Godavarikhani,Karimnagar district, Andhrapradesh, in the month of october and paid advance Rs 500/-the Reciept No is 852.Whenever I approch there same answer I am reciving as Board is not availiable.Moreover recently they insists to pay Rs1000/-to import the Board.A boy sitting at the shop said you do what you can.

KKSwamy

I have bought an Onida Microwave Oven Model No. MO28CJS16B on 28.07.10 from Quilon Radio Service, Kottayam Branch. Kerala, they gave us on the delivery on the next day at home. We are basically settled in Duabi. Immediately after the installation we left to Duabi and the oven not at all used. This year again when we came on vacation on July 10th 2010 we tried to operate the oven and unfortunately there is no display on that.

The oven I gave it for service at your Kottayam service centre Ms Adonics Electronics on 18th July they said the Display Panel damaged and they have to replace the PCB.

Even though the Oven is absolutely new and almost in the warranty period, they refused to give the warranty and they said it will cost RS. 1,800 for the part (PCB). I have agreed for that and they said with in a week’s time they will replaced the part. After several telephone calls we have to come back to Dubai on 6th of August 2010.

Today 20.08.10 only we have received the oven back and they charged Rs. 1800.00 and they refused to give the replaced part. After a return request on a white paper they gave us the part and in that part they have return replaced under warranty.

Because of their poor service we can not use the Oven on our one month vacation, the Oven is still new. Kindly check with your service centre for the issue and do the needful, being a product like Onida should keep good and prompt service centers.

Kindly conceder the request.

Thanking you,
Saji George
Koyickal House
Puthuppally P.O
Kottayam
Kerala, Phone Dubai :[protected].

Service centre Name: Adonics Electronics
Telephone.[protected]

Worst after sales service (Onida service center)
I have purchased Onida LCD, HOME THEATER, DVD PLAYER (Demo No. [protected]) dated on[protected] from Ramratan & Sons (Ghatkopar (w)Mumbai - 86).They delivered, but the problem in next week was, out of 5 speakar 1 spekar was not working.
We called up Ramratan and sons they said you have to submit a complaint to the ONIDA C.C. (Phone No.[protected], we did that. a engineer came (name Rajendra Verma) and he don't know even how to make the Home Theater connection. i was in the office that time my Mom was at home. she called up me than the man told me "Eetanahi aawaj aayega ees home theaterse tumko original 5.1 cd kharidana hoga to hi aawaj accha aayega" when I reached at home i was shocked the engineer make wrong connection of Home theater to LCD. now out of 5 speakar only 2 speakar are working.

Again we called this time Mr. Kapoor ([protected]) is there he said the fault is in your cable connection. than i asked for the name of engineer he said Mr. Kuldeep Sharma but actually Mr. Rajendra was visited to our home. than he said all arya was taken care by Kuldeep Sharma only. Their record says that Kuldeep Sharma visited to our house.

So don't expect anything from Onida & their Costomer service.

Thanks,
Nilesh Chavan...

Hi
I have purchase 32" Diamond Onida LCD TV. After delivery I found from the cartoon manufacturing period as Sep 2009. When contacted the local dealer at Pammal (Namaskar Enterprises in Pammal Main road)
and asked for new TV ,dealer told me that guarentee statrs from the date of purchase and not from date of manufacture.. This is some what fair enough. But when I opened th cartoon I found that this set has been kept for demo purpose and the dealer cheated me by selling this.i don't know how many hours has been spend on this TV for demo purpose. Dealer refuses to change the TV.
Now what I should do?
S.krishnan

i have onida washing machine from i have complaint for machine that its not working so they give me complaint no: [protected][protected] every day we call them they says that part is out stock part will available b tomorrow morning & engineer will visit in evening. But till now problem is not solved.
this not the first time. on every compliant this happens they aroun 3 months to solve the problem

sp pls take some action against the company

Bhgwat Mangla
[protected]

I have purchased an microwave oven of Onida from Vandhna dealer, sirhind on april 2010. Your dealer i such an , till now he had'nt provided us any type of demo for our appliance. You can count the duration, now its fourth month going on. Along with that he hadn't given us the utensils, which company provide with new microwave oven. We have called him near about 15-20times, he is still replying i will deliver you soon. i don't know how soon he will deliver your utensils of microwave oven. Now i am thinking that i have done a big mistake by purchasing oven from your nominated dealer. If you can help out from this matter, please help me. My contact no. is[protected].

The address of dealer is:
Vandana electronics, Railway road sirhind.