Onida / MIRC Electronics Complaints & Reviews

My NAme: G S Sasikumar
Mobile: [protected]
Dear All,

Pls read the complaint story and help me to solve this issue. (Model No: S18CFL3)

When I am using the ac with cool mode (with low fan speed), with in 5 or 10 mins automatically fan speed has been increasing. I have logged a complaint on 22nd Jan 2011. Service engineer visited and conveyed me that PCB is not working and should change the same… After a week time another engineer visited to my home and changed the PCB, but the problem is not rectified and also indoor display was not working.

After 10 days engineer visited with another PCB and changed but the problem was not rectified. After one week another engineer visited to home and he told me that indoor sensor is not working properly and should change it and changed the same. But problem was not rectified. He told me that Indoor Fan motor is not working and outdoor gas % is little bit low, Advised me that to change the Fan motor and refill the gas to 60 or 70%. After a week time Service engineer came to my home and changed the Fan motor, but problem not solved. After 3 days(on 5th Mar 2011) service engineer had come to my home with Technical Supervisor (from Coimbatore- Tamil Nadu) and checked the AC and refill the gas. But, till date problem not yet resolved.

I HAVE RAISED THE COMPLAINT ON 22ND JAN 2011 TODAY IS 14TH MAR 2011…..

IF IT IS NOT IN WARRANTY PERIOD HOW MUCH I HAVE TO SPEND FOR ABOVE SAID SPAREPARTS???? (PCB, SENSOR, FAN MOTOR, OUT DOOR GAS REFILLING AND SERVICE COST)

Pls take this issue very serious and solve it ASAP.

Just see the photographs of the SPLIT AC attached all are self explanatory,
Within a period of almost 18 months all its copper pipe from out door unit to Indoor unit - insulation has all gone.( Copper pipe is exposed to direct sun light as of now) . Dealer had done the Installation of all the 3 ACs that I had purchased & After that, as I was not convinced of the quality of Installation done at my home. I had registered complaints with the company 2 or 3 times immediately after the installation & their officers had come & argued that whatever done is all Correct & OK.

But after 18 months when Copper pipes got exposed due to the poor quality of non UV resistant Poor quality of INSULATION Materials used by the company-
A complaint was lodged by me first with the dealer, Dealers service personnels visited & commented that its initial INSTALLATION was IMPROPER & suggested to cut short all the 3 AC's cu pipe lengths.

BEWARE of ONIDA Acs

Complaint no 682

Onida 5 STAR AC stop functioning on 02/03/11 in warranty period. Dealer has sent technician on 03/03/11.

Technician registered the complaint at ONIDA SC. 04/02/11 AC Technician from SC came and took one of the part.

Mon 07/02/11 ( Chetan/Kasim) informed part will come on tomorrow and same would be installed on 08/03/11. From then no one called back.

Today 17/03/11 again I’ve called ONIDA SC – they don’t know about part, No idea when the specific part is expected.

Very poor response from Chetan and Kasim of ONIDA SC.

I am Lakshmi Kantha.K.G, purchased a ONIDA Oxygen Thunder 29” TV, Model No. C0290XTS, Sl.No. BJ 4023310 in Hassan at Pai Electronics two years & three months back. I have a problem in the TV and lodged a complaint at Bangalore (Karnataka) via complaint No. [protected] on 21.02.2011 to repair it. One Service Engineer from Hassan visited my house on 24.02.2011 and he has taken away by telling that it is to be repaired and replaceable with spares at Hassan and confirmed in bringing TV Board within two days. Till date the Service Engineer is not yet coming to my house. Daily I am dialing to the complaint office, Manager, Service Engineer. But they are not responding. They are completely lying in these 15 days. They are not receiving my calls properly, they are neglecting my calls. They are telling in these 15 days, the board has been kept under observation, Service Engineer has taken away to your house to fit the board. But till date I have suffered from their negligence answers.
In this fifteen days I have dialed Bangalore complaint office for two times. They also supporting them and saying we will go through the complaint, but not done anything in this matter. I have completely disappointed with your company services. I have decided to scrap the TV and go for another firms. Finally I request you Please, guide the Karnataka peoples to serve properly and to behave a human being. Unless you people will lost customers who trusted your company like me. This is the most bad incident I have ever faced. This is my disappointed wishes about your firm. I dialed phone & mobile numbers are as follows.
1) [protected] - Bangalore Service Centre
2) [protected] - Hassan Service Centre
3) [protected] - Hassan Service Centre Manager
4) [protected] - Service Engineer
5) [protected] - Service Engineer

Onida Electronics India ltd.

ONIDA DIRECT RECRUITMENT OFFER!



Dear Applicant,
We received your mail with attached resume. As the recruitment team, on behalf of the ONIDA ELECTRONICS INDIA LTD.We generally welcome you to be one of our job candidates who will be working in our company as soon as possible. We have gone through your CV and found out that you are eligible to work in our company. Your qualifications are quite interesting. ONIDA ELECTRONICS management has appreciated your eligibility to work in our company. Also we are delighted to tell you that your letter of appointment and other relevant documents will be send to you and assurance of employment for the position of Computer operator such as Windows 98/XP and Software .And the location of the job will be at one of our branches in Dubai UAE. Your monthly salary will start from 47,000.00/-RS. And will be increased to 15% after 6 months. The Company will also take of all the expenses regarding this job including your flight ticket to Dubai, medical, accommodation, transportation and weekly allowance during the time of work in Dubai. You are therefore required to following the company instruction and provide the following documents required by the management of this company.
REQUIRED DOCUMENT’S BY THE COMPANY MANAGEMENT:-
Ø 1) Photo-copies of Qualification Documents.
Ø 2) Photo-copies of Experience Certificates (If any)
Ø 3) Two Passport Size Photograph.
More over you are required to make mandatory refundable cash deposit of 4,200 RS/- for registration and approval of your application form, impose on every applicants as an initial amount in favor of the Company HRD Department through the senior HRD Account info. This payment is refundable. Also as mentioned earlier your appointment letter with other relevant documents will be send to after receiving the confirmation of registration fee in the bank. Pay the above mentioned fee through this account details in the nearest branch, below:-

ACCOUNT NAME: - MD. RIYAS
ACCOUNT NUMBER: - [protected]
PAN.NUM:-CNDPS3960A
BANK NAME:-PUNJAB NATIONAL BANK.

N: B Last date of registration fee deposit in bank is 16th of March 2011.

Forward your deposit slip, a long side with the attached application form. The company will pay all the expenditure to you at the time of face to face meeting with you in the company corporate office.
Thanks
Management.

DR. AHMED AL HOSAN (Executive - HRD)
ONIDA ELECTRONICS INDIA LTD.
TEL: [protected]
EMAIL: [protected]@live.in

ONIDA RECRUITMENT FORM.pdf
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I am very much disappointed by purchasing the Onida oxygen brand tv.I have logged a compliant for a repair of my tv compliant number [protected].Your customer care persons wrongly noted my address, surprisingly yesterday one person called up my number and asked me where is "Vijaya nagar colony at Himayath nagar". I have explained him including land marks of my address and he told me that he has not alloted for the service for my area and told me that some other person will come tomorrow,so far no body has turned up. I have contacted customer care number[protected] some person asked me and checked up the address again and he had a talk with team leader and told me that "Team leader asked him to note my phone number" it is ridicules!!! I have already provided all my details and contact numbers. This depicts about the carelessness and not showing importance to a valuable customer, next time I will not venture to purchase any Onida item. If customer care and service departments are not sincerer no customer will purchase your brand. This poor service will lead to breach of agreement and consumer grievance forum.

Date : 06.03.2011
To
MD,
Onida India.
Sub : Poor Service at Chennai for Your Washing Machine
Ref : My Model No Hydrofall 62
I am P.Murali from Chennai, Purchased Onida Washing Macine Model Hydrofall 62, from Omega TV Centre, No. 39/B, Arcot Road, Saligramam Chennai 600 093 on 23.04.2009.
The Cash Receipt No. is A000224 dt. 23/04/2009 for Rs. 6000/- in exchange with my earlier godrej washine machine.
On Using the washing for 3 to 4 months we had a problem with the Washing Tub Lid and Drier Tub Lid. I directly went and lodged a complaint on 04/09/09 with Onida office at ONIDA HOUSE No. 18, 4TH LANE opp. Nungambakkam High Road, Near CA Institute, Nungambakkam Chennai - 600 034.
The complaint No. was[protected]. It was just registered and was not attended to even for 1 week or ten days and we were directed to our nearby Adonis office at valasaravakkam and the receptionist at the office asked us to book a complaint thro call centre. We tried two to three times and the complaint was forwarded to Adonis Electronics , Valasaravakkam headed by Mr. Ravi Shankar. But nobody turnedup.
1 IT WAS NOT ATTENDED AT ALL AND FINALLY AFTER 2 MONTHS OF CONTINUOUS PHONE CALLS ONE FELLOW BY NAME JAYAPAUL ATTENDED THE COMPLAINT FROM ADONIS ELECTRONICS PVT. LTD., VALASARAVAKKAM CHENNAI- 87
He Broke the spring connection and washing tub Lid.
He educated us to use the wash tub lid by a stick and he will be back within 2 days. He did not turnup, even after somany telephone calls and days and months have passed by.
We were fully fed up with the service rendered by your office.
After one year we went to and exhibition at Chennai Trade Centre, where in the Onida Stall we enquired about the service department, and came to know that Mr. Thiru is the coordinator for the service in Chennai. Next day we contacted him and he also responded in a similar way and after so many calls he sent a person with an assistant to look into the condition of the machine. They simply inspected the machine and after an interval of one more month it was attended to by Ramu for replacement of wash tub lid on payment of Rs. 1300/- vide cash receipt No. 442 dt. 23/10/10.
2 After one month from the date of replacement we are having a leakage problem with the drier section. We informed Mr. Ramu as he had attended to the machine earlier . He came and simply attended to it and the problem was not rectified.
3 We lodged a complaint for the leakage of water from the drier side of the washing Machine on 24/01/2011 at 3 PM bearing Complaint No. [protected]. As a regular practice the lodged complaint was not attended to and after so many phone calls it was attended to by Mr.JAISANKAR , he said that there is a problem with the inlet connection and it has to be replaced. While checking he did not close the panel properly and we informed him next day in the morning hours, he came to fix it properly, while fixing he came across another problem with the spring of the drier door. He wanted to adjust the same and broke the spring by improper mechanism he also broke the plastic connecting portion. He said that he will purchase a new spring from nearby Hardware store and replace the same next day. He did not turnup again. After 15 days he came and replaced the old rusty spring with a new spring with lesser turns, but the original problem was not attended atall , he said that the spare was not available with the office and also told that the spares come to head office once in a week from Mumbai, He said that he will check the status of the inlet connection with the stores and attend to it on getting the same, he thereby disconnected the water supply to the drier tub in order to stop the leakage. He did not turnup and also his cell was switched off.
We therefore informed Mr. Ravishankar of valasaravakkam, he always takes up the receiver and asks for complaint No. and the full story of our washing machine. He always promises to send the technician within 48 hours. But there is no action.
Similarly Mr. Thiru , the coordinator takes up all the details and acts as if he is the only genuine person attending the problem and always says the problem will be attended the same day before evening. But as a usual practice there will be no action from your office.
We will again do the same exercise after 48 hours, and the office at valasaravakkam asks for the contact phone nos. which all nos. are available with us and finally after identification Mr. Ravi Shankar comes on the line and asks us whether we are having problem with Ac, TV or Washing Machine. After collecting all the details he transfers the line to the reception lady and the lady says that the pending problem will be definitely attended to in 48 Hours.
But there will be no action .
4 On continuous followup the problem as usual was not attened. On last Wednesday on 3rd March 2011 I went to your Valasaravakkam Office and once again explained the same old story to Mr. Ravishankar the incharge as he is said nodded his head and promised me that the problem will be attended to positively on Friday. I once again took that promise thinking that my 1 year 10 Months old Washing machine will be functioning in proper way atleast from Friday.
But till Saturday 05.03.11 afternoon 3.00 pm nobody has turnedup from your office, again after 10 phone calls Mr. Ravi Sent Mr. Prakash to attend the problem. He attended to the Problem, he used insulation tape to tighten the leakage at all the hose pipe ends. Finally he informed your office that the inlet connection has to be replaced. He will also replace the machine with fresh hose pipes. After he left we were calm, we today(06.03.11) noticed that the panel was not fit properly and it was loose. The Drier timer is working and the drier is not functioning. We are really fed up with the high quality service provided by your organization giving the public all false promises.
We today informed Thiru about the same and he says that he is in no way connected to the service department, Mr, Ravi The Incharge of Valasaravakkam is the correct person to attend the problem and rectify the mistake.
Hope our problem will not be corrected but it will continue.
This is the very Sad experience with the international standard maintained By Onida Washing Machine.
We inform you that one of your technician told my Wife that the washing machine complaints are not considered seriously and will be attended as and when they like.
P.Murali
Chennai.

Note: Why I have purchased this Washing machine because my wife is having health problem and she cannot take any extra strain with washing clothes and thought it would be useful and helpful in a big way, the fibre body also attracted us in the purchase of this model.
But even after 1 year 10 Months one problem or other is persisting and is not resolved.

The new onida LED TV ad claims to stop 99%UV rays coming from the TV. There are 2 problems with this:
1. There is no study in the world which shows that TVs emit UV rays. The emission if any is 10000 times less than that which would harm the eyes.
2. stooping 99% UV rays is of absolutely no use as even 0.01% UV rays are equally harmful as 1% or 100%. It is of no use and of no significance to stop only 99%.

Dear Sir,
I lodged my complaint eight days back. Complaint No. [protected] at Onida service centre Dhole Patil Road, Pune. One rep collected my tv's kit for replacing c.v.. Eight days have passed and c.v. is not replaced. I rang up service centre daily they say tomarrow they will send but nobody comes and they say same reply. Now i am going to take legal action against service centre.

I PURCHASED AN ONIDA A/C MODEL # S1BSPD3 ON[protected] FROM YOUR AUTHORIZED DEALER AT MALAKPET, HYDERABAD. THAT DEALERS NAME WAS DECLARED BY YOU IN NEWS PAPER ADVERTISEMENT, PUBLISHED BY YOU RELATED TO ONIDA AIR CONDITIONERS. AS MY A/C IS NOT EFFECTIVELY COOLING AND WITHIN THE SERVICE WARRANTY, I MADE A COMPLAINT ON[protected] ON TELEPHONE # 39889000 AT ABOUT 14=00 HRS AND MY COMPLAINT # IS [protected] AND INFORMED THAT MY COMPLAINT WILL BE ATTENDED WITHIN 48 HOURS. IMMEDIATELY, AT 14=07 HRS I RECEIVED A CALL FROM TELEPHONE # 64551422 AND HE INTRODUCED HIMSELF AS SYSTEM ADMINISTRATOR OF ONIDA COMPANY BY NAME MR. WASIM AND INTIMATED ME THAT MY ONIDA A/C WILL NOT BE SERVICED AND UPON MY QUESTIONING THE GENUINENESS OF MY PURCHASE FROM YOUR AUTHORIZED DEALER, HE DISCONNECTED THE PHONE WITHOUT GIVING ANY PROPER REASON.

THEREFORE, I REQUEST YOU TO GIVE PROPER REASON FOR NOT SERVICING THE ONIDA A/C PURCHASED FROM YOUR AUTHORIZED DEALER DECLARED BY YOU AND WITHIN THE PERIOD OF WARRANTY. IF THERE ARE ANY DISPUTES BETWEEN YOUR COMPANY AND DEALER, YOU ARE OPEN TO TAKE ACTION OR TO SEEK REMEDY BEFORE PROPER FORUM BUT, YOU CANNOT PUT YOUR ESTEEMED CUSTOMERS TO LOT OF MENTAL AGONY, BY DENYING THE SERVICE OF YOUR PRODUCT, WHO PURCHASED THE AIR CONDITIONER RELYING ON YOUR MULTI NATIONAL BRAND NAME. I HOPE THERE SHALL BE PROPER AND POSITIVE RECIPROCAL FROM YOUR END.

Five days back I complained in ONIDA Service Centre At Dhole Patil Road, Pune vide complaint No. [protected]. Next day my tv's kit was collected my ONIDA TV Service Centre Rep. I rang up so many times in Service Centre. Till now it is not repaired by them and no proper response. Please help me. Thanks.

My onida g575 mobile handset does not support any software. infect in that handset ebuddy is already given but that is didn't work. Internet speed is too slow. that handset cannot download any thing.

I have brought onida lcd 22vm model 10 days back.Inspite of calling many times still i dont get any service.
I have never seen such a poor and worst service before.Right from the technician to the national sales manager everybody is waste and do not respond properly for any service issue.
My sincere advice for everybody not to purchase any product from onida as you have to suffer a lot

and we have pursace onida tv with reliance hd dth coonection free however delar not provided hd dth coonection till date. please foolow

i purchased a onida g720 handset ,it cant connect to computer ,i want a pc suit to connect mobile and computer

I have lodged a complaint with the service centre of ONIDA in Mysore on 15th of February (2011) over phone[protected] regarding the lack of red colour in the display. The service centre is yet to send its serviceman (mechanic) in spite of many reminders. Today (18th Feb, 2011), I have even made an attempt to call the manager of the service centre ([protected]) who said that the mechanic would be at my house today. But, the service centre has not sent any mechanic till now. Perhaps, Oida is no more "Owner's pride and neighbours's envy". It is the other way round - "Neighbour's pride and Owner's enemy". It is because sellers of other brands of TV immediately attend to any problem faced by the consumers, but not those who have bought ONIDA products. It is my earnest hope that the people at ONIDA are serious about their customers.

I bought a Onida Convection Microwave 20 L from Ghaziabad on 24/01/2011, in sealed box the manual book for microwave was missing. I went to Big Bazar, Indirapuram, Ghaziabad from where i purchased it and told this thing to executive, they said to me to come after 3-4 days.

today is 15/02/2011, one month is going to complete but nobody is entertaining the complaint.

The demo was also not satisfactory, service engineer told me that we don't know how to give demo if there is any technical problem in your set we can see that only, you know better about it.

So, it's my humble request to you please issue a manual book for 20 L Conv MW and send somebody who really knows about convection micowave.


Roopa Saxena
504, Himalaya Tower
Ahinsa Khand-2, Indirapuram, Near DPS
Ghaziabad, Uttar pradesh, India
[protected], [protected]

Dear Sir

I have Purchased an Onida 21: CTV from Das Electronics, Inda, Kharagpur West bengal Phone number[protected]. They Have send a Default Television. I complaint then so they have said that they are sending someone. They do send but when he came he said that he will come back after some days. Waiting for nearly 2 Months again I complained. Again they said that they are sending someone. Again they do send but when he came he said that Picture Tube needs to be changed and so went away saying that he will send Picture tube within 10 days but it is almost 2 Month again they did nothing. Now when I am complaining they are doing Nothing. Sir they want my Warranty to lapsed I think then they will come Please do something Sir. I am fed up of complaining

I am Sqn ldr Rishabh Mittal, I am a pilot and serving with Indian Air Force. I bought this LCD TV of Onida Model No. L032XSDBRFU on 29 Jan 2010 from hyderabad. On 30 Aug 2010, the dispaly of the TV got blanked and after keeping the POwer OFF for 7-8 hours it resumed normal. I made a complain on 30 Aug with complain no. [protected], the technician visitd the next day, since the tv was working fine on that day he went back saying if you have this problem again please call we will see.

The same problem reoccurred on 09 Sep 2010 and this time again after keeping the power off for 7-8 hours it resumed normal. I again made a complain with complain no [protected]. The technician visited and since the TV was working fine he said if this happens again please call we will change the mother board.

The same problem occurrd on 19 Dec 2010, and I made a complain with no. [protected], this time technician Mr. Anil visited and said that they will change the mother board. After about a week he brought a new motherboard and changed it and when he switched on the tv after changing the mother board the same problem occurred in front of him and there was no display, so he replaced the old motherboard back and said that he will get back to us and after some days he said that they will try to change the power invertor and check. So he changed the power invertor and thereafter as he swithced the set on the same problem happened in front of him and their was no display. He could not make out what wsa the problem and said that he will consult his superior and let us know. Meanwhile the same thing happened on 11 Jan 2011 and I made a complain again. This time again Mr. Anil visited and he said that I must give my Bill copy at thier office and they will dispatch the same to thier company and ask for solution.

I visited the Service center and gave a copy of my bill and asked Mr. Pravin Bhai patel, the incharge that since they have no solution left please ask for replacement. He took the copy and said that he will get back to me.

This was on 15 Jan 2011. Till today i.e 12 Feb I didnot receive any call from Mr. Anil/ Mr. Pravin. Today again the TV was giving problem so I called up Mr. Pravin and asked what happened? He said that they have received reply from Company that they will take my set and repair it at the service center and keep it for 4-5 days with them. I asked them as to why they did not inform me they had no answer for that and said that my phone was swithced off which is a lame excuse...I also asked him that they have already tried everything so what new will they do. To this also he could not answer.

I thereafter called up helpline to check the status and to my horror I was told that the service center at Vadodara had already closed my complaints without me knowing anything and with informing with about the reply they received. Now when I am calling the helpline for complain they say that your warranty is over so there will be fresh service charges. This is total harrassment...I asked the helpline to give me the no of some senior person incharge, on that they said that the only person I can contact is Mr. Praveen and they have no contact details of any superior officer.

I feel cheated and would request you to kindly intervene so that my compalint can be attended. All I want is that my U/S set may be replaced by serviceable one.

Thanking You

Sqn Ldr Rishabh Mittal
IAF

Dear sir,

I have bought A TV fromTalwar Sales,224,kishan ganj market,old rohtak
road delhi-7
phone no[protected],[protected].
before 14 months .But it has problem from the date of purchase
I had told to shopkeeper. but he had given me the number of onida igo company.It was under warranty but co. did not exchange it
they had correct problem .But it again rise.

TKS/Shekhar

I have purchased an onida tv model(ky thunder 800) six years back. In november the TV got some problem.I registered my complaint to the onida service centre in patna and they have given me the complaint number i.e.698
people from the company came and saw the TV and he said one of your TV parts needs to be replaced but the parts is not available in the patna branch and we have to bring it from the mumbai.I am waitng for last two months and finally the company people told me that ciompany has stopped manufacturing this model so we cannot do any thing more.I asked the company person that at the time of purchasing the TV you people have not told me that after six years company will not take the resopnsibility of servicing.