Onida / MIRC Electronics Complaints & Reviews

onida ac drips water inside the room from the purchase. it is not a quality one.service is very poor.

1.5 tonne split A/C cooling effect is very poor

Poor ONIDA AC service at Nagpur.
HI EVERYONE

I would like to updates the entire consumer who is reading this complaint below.

I have purchase ONIDA 1.0 Split AC in 18th March 2009, it took me to reach ONIDA office for complaints around 03.04.2009 because all ONIDA employees are very busy. After purchasing just in 5 days the Gas was leaked out. I have called the dealer he did something and again it started, after a month again the gas was leaked out I have complaint with ONIDA.
Frankly speaking Customer Care for ONIDA is really very hopeless, I think in India still BIG companies don’t even know the how to run customer service station.

I called at Mumbai office at[protected]., this person which is here is just to logged the complaints and give docket no, means like a postmaster. After long discussion and many requests he gave me the following nos.
1. Nagpur Office No.:[protected].
2. Mr.Gautam :- [protected]
3. Mr.Sanjay Marsetwar: [protected]
4. Mr.Shekhar Dev: [protected].

I would like to tell you the discussion with them one by one
Person No.1 Lady working with ONIDA Ms.Varsha can pick your phone but she may keep at any moment since busy in chatting with other frnds. Not even able to customer complaints no follow up. You can not expect a single help from her. Really very poor service.
Person No2. Mr.Gautam he was out of order since long time, if you call in his no, definitely he will not pick the phone, it may either busy in chatting or might be taking rest before 1st half even on Saturday as a working day. ONIDA really having a gem employee like this who might be enjoying weekend from morning itself. Even after more than 50 rings he did not picked the phone. ONIDA must send these kind of person for long leave other may have bad name for CC in India soon.
Person No. 3. Mr.Sanjay Marsetwar, I think being head of Nagpur region he is only guy who is working, ya sure why not when all are sleeping he is only who is alive and picked the phone. Mr.Sanjay is really very busy in his work and he is not able to listen to customers, he don’t even feel shame in telling his customer that I am busy with some other work. If the person is busy in meeting or even some job either he may switch off his mobile or put a word that will call you back or any reason. Mr.Sanjay seems to be a man of paper only. As he told me that my AC had completed its 1st birthday before some days back and does not comes under warranty. I think he is only person for warranty and but NO GARUNTEE that he can do anything rather then telling that he is Busy n Busy. ONIDA Company must give him a Medal for giving such a nice treatment to customers.

Person no 4 Mr Shekhar Dev is the only person which who is really ready to listen to customer, since he has been posted at Akola(Part of Vidharbha) he asked for complaint no and finally given me a call to state that he can do anything.

Dear reader just imagine we purchase the goods from the market and we used it, if any item is having some manufacturing defect then company must look into this matter, it must be get solved, company like ONIDA is there for sale, Support is ZERO.

If some from ONIDA is reading this complaint please look into this matter immediately my complaint no is [protected] dated[protected].

I am really fedup with the service of ONIDA AC, so reader and consumer who is about to buy new AC in the scorching heat in this summer, please buy some other brand but do not go with ONIDA at any cost otherwise you will a sufferer like me.

For refilling of Gas in AC ONIDA is about to charge me Rs.1380/- and cost of AC is Just Rs19500/- and more than 4 time if you have to do same job then for an year it will cost you Rs.5520/- means in four year you will spend the same amount nr about Rs.20,000/- towards maintenance really great logic the company kept for customers.

So Once again sincere appeal to all New person who wants to purchase the AC please stay away from ONIDA and go ahead with Hitachi, Samsung, or may be with LG.

I am going to lodge a complaint to consumer court against ONIDA soon, still we are in India, we are not in Pakistan. What I feel there is no difference between the weapons which are coming to India from Pakistan and ONIDA AC selling in India market, 1st is illegal and 2nd is just like 1st but in legal way. Hope you got it what I mean to say.

STOP HERE AND AFTER READING THIS ENTIRE STORY PLEASE DO NOT PURCHASE ONDIA AC…………. OTHERWISE YOU WILL LIKE ME TO WRITE WHAT I HAD WRITTEN AND I MAY READ YOUR SAME COMPLAINT ON THIS WEB.

Thanks for reading my complaint. If some can help me please drop a line to santosh.[protected]@gmail.com or can reach me at [protected].
Santosh Patil

I have bought the above mentioned TV on 22.10.2006 from the Sree Raja Rajeshwari Home appliances Gokul 2nd phase Bangalore 54.......since the purchase of the above TV we are constantly facing the picture and audio malfunctioning related problems and we have already get that repaired 4 times in 3 years....every time the company technician charges more for the components he install,but after that also the above problem reappear in 3-4 months,we have already paid half of the price of the TV on repair......i aspect u take the above complaint into consideration and take the appropriate steps....

We had bought Onida AC 1 ton Oct 2009. When the package was opened No remote was found with it. Therafter about a 100 times we have spoken to the dealer about this thing, but he has not done anything till now. During winters we did not use the AC ,,but we started using it since mid MARCH 2010 onwards. But on 31 Mar 2010 the compressor has become unserviceable.I will request u to put pressure on the dealer from top, so that he attends to my complaint.

Regards

Shwet Pal

Mob: [protected]

I BOUGHT A NEW 1 TON ONIDA S212CFL3 SPLIT A/C FROM BISMI, COCHIN ON 03/03/2010.
IT WAS INSTALLED THE SAME DAY BY THE COMPANY PEOPLE BUT UNFORTUNATELY SOME SOUND IS COMING FROM THE INDOOR UNIT WHILE IN USE. I WAS ADVISED BY THE INSTALLTION PEOPLE TO LODGE A COMPLAIN AT THE TOLL FREE NUMBER OF THE COMAPNY.
I DID THIS . AFTER A WEEK SOMEBODY CALLED FROM ONIDA ENQUIRED ABOUT THE COMPLAINT & I EXPLAINED EVERYTHING. THEY CAME TO CHEK UP & TOLD ME THAT IT IS AN INSTALLATION PROBLEM & IT HAS TO BE CLEARED BY THE DEALER. I CALLED THE DEALER AGAIN & THEY SENT SOMEBODY TO CHEK UP & THEY SAID THERE IS NO PROBLEM IN INSTALLATION & IT IS PROBLEM OF THE UNIT. AFTER SOMETIME HE OPENED THE UNIT & DID SOMETHING. NOW THE SOUND HAS BECOME VERY FEABLE & NOT CLEARED COMPLETELY. ITS GOING TO BE A MONTH NOW, STILL NOBODY IS TAKING IT SERIOUSLY.

IS THIS THE KIND OF SERVICE I WILL GET IN THE NEXT 5 YEARS OF WARRANTY WHEN MY A/C WAS NOT WORKING FROM THE VERY FIRST DAY.
NEED A ANSWER DESPARATELY. CAN I GET A REPLACEMENT FOR THIS?

Right Side of Speakers Not Working

my phone ONIDA – my mobile is not working, 1)Low battery standards 2).Mobile camera not working, 3).NO proper service centers area wise as they show in Service Manual, 4).Service center people not responding properly, Please ban these type of poor/Bad service mobiles, ( i
Mobile Model: ONIDA
my IMEI: [protected] Hyderabad.
Mobile no: +91-[protected]

dealer/seller/company not listening to my complaint, drain button of machine is not available please i[censored] can then provide to viresh agency, latur,maharashtra. Or u can directly send it to me at my adres M B DUBEY
C/O DENA BANK,
NEAR BUS STAND.
PO+DISTT= LATUR
MAHARASHTRA.
MOB [protected]/ [protected]/ [protected]/ [protected]

I HAVE PURECHASE ONIDA MICROWAVE FROM NEXT AT ADAJAN, SURAT. BUT HE WHOSE NOT GIVE ME A TEMPTATION - COOKBOOK & 32AUTO - COOK MENU BOOK & COOKWARE. PLEASE SEND THIS ITEM TO ME. THANK YOU

recently we went to bigbazaar surat for purchase of lcd tv ,and we booked for onida diamond 32" lcd tv with the price tag of big bazaar eb price 31990,then we asked for finance which was approved by future groups,but on billing they changed the priced to 33,490 rs., mentioning that this price code is only available in their system,kindly support regarding this matter and contact for any details [protected].as we have exchange coupons with us the scheme which is valid upto 28 march ,2010.the exchange coupons are worth 4000 rs. which gives the discount of 12.5% on purchase of electronics.

RESP . SIR,
i have purchased on onida washing mavhine (HYDRO FALL-68). Near about 3 years before . but it can justify the problems after an two months . i was purchased this washing machine with authorised dealer of our city .
but it can not care my complaint . i can repaired about by a your company man approx. 10 times . and our city dealer which i purchase he can not give us the complaint number and his talking way is very badly . so please care of my problem please take an action i mmediatly
Dealer name :- VIJAY ELECTRONICS.HANSI GATE ,BHIWANI .
OUR CONTACT DETAILS:-
PURCHSER NAME :- R.C MEHTA
PHONE NO :- +91-[protected]
CITY :- BHIWANI

Dear Executive,

I, Dr.Vishal Shah am running successfully 8 beds hospital at Ghodasar-Isanpur location, Ahmedabad-380050.

I had purchased an “Onida Air conditioner” for my hospital from Vijay Sales located at Krishnabaug, Maninagar, Ahmedabad-380008 on[protected] via .

Problem started immediately within 1-2 months with the A.C. whenever we switch on the A.C. ,it stopped either immediately or within 2-3minutes. When ever the compressor starts, power supply automatically cut off for the whole hospital. I called the Onida service centre and the executive attended the call and solved the problem, but for a few days.
I had to call him subsequently for 7-8 times, for which he gave a different reason each time namely capacitor problem, compressor problem, loose wire, etc. Each time he attended and solved the problem temporarily.

Before 2 weeks, I called his manager also whose name is Mr.Akhtar mob no [protected].He once again assured me of solving the problem but at the same time He did not give the permanent solution to the same problem going since last 1year and also ask me that he will start charging now onwards as the warranty period and free service has expired. He has agreed in any way to extend its warranty for a month more. They are not able to find the actual problem and now suggesting that problem is in the ELCB switch which my electrician denies. What if I change that switch which will cost me approximately Rs. 2000 and the problem persists????????? Will they replace my faulty A.C.???

Moreover last week I had some other problem in my second A.C. which is the same model and is in a patient's room. For this problem also, I was not given a satisfactory service.

My question is what if the same problem arises after the period of extra warranty that he has given to me. I also called Mr.Kanu Patel Mob no [protected], who is senior to Mr.Akhtar. But he is also not complying

Details of last 3 complains are
1. [protected],11:50am, call received by Nilima Rawal at service centre.Service attended by Satish Makwana,complain no [protected].Document code -SC 001B0302.
2. Complain no-[protected],dated[protected]
3. Complain no-112471,dated[protected]
4. Last week, he did not give any details.

Model no of my A.C. is smx7227 and IMEI No. is[protected]E. AC bill is in the name of Dr. Jignesh Patel who is my partner. My mobile no is [protected].
Kindly solve my problem because both me and my patients are suffering because of poor service.

Yours sincerely,


Dr.Vishal Shah and Dr.Jignesh Patel

Sir/Madam,
My job Complaint No:[protected]. I given this Complaint on Feburary 2nd of 2010 Onida Service person came after 10 days from the call logged. He inspected the Onida Black 300 TV Model for several hours then he taken the Board to M/s. Adonis Electronics India Ltd rep by its Authorised service partner for ONIDA, Onida Engineer still he could not able to diagnose the problem right now. Finally he says that LOT ,Memory Ics,Vertical Ics. Capacitor, Resistor, Transformer,Filters,Regulators, having problem in the PCB,for replacing the above spares,You may go to New PCB Board the Engineer Says ,I am Very much angry with the Onida Service persons .I contact the Tambaram incharge , and Nungambakkam Incharge but they replied to me to go for New TV they will take us that old TV for Buy back system,I am Replied that to give by Board back without service ,Time Now they never given my board yet,I feel very much sad on the service support given by the onida service persons ,and many hours of my valuable time trying to contact the service provider and have been going through extreme frustration and mental torture. I request the consumer forum to take the information from both the manufacturer and the service provider. By keeping these type of service for upcoming days Onida will definetly fall in future at sales.Here After I am assure that I Will not Buy a Product in ONIDA.

Yours truly,
J.GIRIDHARABABU

Dear sir,
I am Anil, i had a LCD ONIDA T.V Which is not working from Past two months. i have also registered a complaint in nearer onida service center they came and take the tv with them but yet they don't even able to find out the problem in the tv. and also they are serious about it. the same problem has occurred in past which had been resolved by them but now they are not bothering it.
So i request you to consider it seriously and take some action on it.
Model no. 32LDBVR=4001129
THANKS
ANIL KUMAR AGRAWAL
HALDWANI- NAINITAL (U.K)

Sir,
Now this is the third time i report my complaint..There is no reply from you.My complaint is that " My 29" color TV is under damage.I purchased it 3 years ago.There is also no bad climatic condition at that time.When i informed to my dealer, the technician checked and said that there is a complaint in the picture tube and the replacing costs is approximately Rs.10000/-.At this condition what i have to do? I complained you bcoz my old ONIDA TV runs at a period of 13 years with no complaint.

KAMAL KS
REVATHY
KARIKKAL
KARIMPINPUZHA P.O
KOLLAM DIST.
KERALA
Ph: [protected]

No cooling effect

rapeted complaint becouse no one attending complaint

DEAR SIR
I AM BUY A ONIDA M.W.O BY SARDAR TRADING CO. NANGAL ON 1-12-09
THEN I NOTING THAT M.W.O IS NOT WORKING IRGESTERD MY COMPLAINT TO ONIDA CALL CENTER BUT NO ONE ATTEND MY COMPLAINT KINDLY REPACE MY M.W.O . OTHER WAY I WILL GO TO CONSUMER COURT






AJAY
M.NO.-[protected]

I purchased JVC 42" LCD TV (Model LT - 42 Ex 18) from Jackys, Century Mall, Souk Al Bahar, Dubai vide invoice RSICS 400777 dated 30 May 2009. The set has an international warranty of 1 year from the date of sale. Within 4 months of its operation, the set got conked off and went dead in Sept 2009.
JVC has co-hosting for after sale services with ONIDA, as given in the product manual, so I approached their local office at panipat. After lot of persuasion, the resident engineer of ONIDA came and collected Power supply board, Main board and AV Board.
Now it has been 6 months of struggle with umpteen numbers of phone calls to ONIDA's Panipat, Karnal, Delhi and Mumbai offices with many e-mails and repetitive reminders but in vain. Every time, the new dates are given and repetitively they fail on given promises.
I feel cheated after spending my hard earned money on given renowned brand name.
Would request your intervention to get the matter resolved as been deprived of my rights from last 6 months. Regards !

We have three porfolios nos 2960 in name of Virendra Kumar Rathi, 2959 in name of Laxmi Rathi and 2961 in name of Kishori Lal Rathi wherein we invested Rs 6600 each which were to be redeemed for Rs 9000 each on 30.04.98. Company has not returned any money and has now vanished.
Pls help us in getting our money and interest for total period.
Thanks,
V K Rathi