[Resolved]  Onida — AC very bad service

Onida airconditioner — bad customer service in my area

I have an onida ac which is over 2 yrs old. Arround more than a month back I had registered a complaint that my ac is not fuctioning properly. After repeated reminders a technician comes to my place and says that the circuit has to be replaced worth Rs. 1800/- and also the wind flap had to be replaced worth Rs. 450/-. I asked him to do the needfull. He came the next day and replaced the circuit and said that the flap is out of stock. He charged us approx. Rs.2500/- (for circuit + Flap + Service chrgs). No receipt was given for this payment made to him. He said he would receive the flap within the next 4 to 5 days and he would then come and replace the flap and also give the reciept for the total amount mentioned above. Since then this tecnician has not yet turned up (Almost 2 mths now). We have been repeatedly following up with the tecnician and our dealer but the reason given to us is that they have not yet received the flap. I have 2 Acs of Onida. This is realy a very pathetic service i Have ever come across from a reputed company like Onida. I would never go for this brand ever in my life nor would i recomend it to any body. If this is the service provided by your co in this competetive markets speaks a lot about your attitude towards customers. I regret my decision to go for an ONIDA Product.

Dear Sir / Madam

My name is Satpal Rawat & I purchase Onida Window AC last year & 25 Fab 2011 I put request for service & my complaint no is [protected] but your customer care people did not correspond properly even I thought it is like a govt organization I called them so many times... most of the time that no[protected] is busy or sometime if I connected they put me hold for long time...like I don’t have any other work wating on phone 15-20 min is really frustrating hope you understand….finally they gave me one no of Mr. Sophi Kant Suri([protected]) & I was slightly sure that finally my complaint will be attained but when I called on this no it show that no is not working…even when I tried to talk to the senior people through your customer service center again they put me on hold….what that the it is..now I am very frustrated I dont know what I have to do or where I have to complain for this small thing.. really boss if you read this main I don’t know who are you but I tell you….on your manual you people wrote so many big big things…please correct it all is …& really I made a mistake to purchase ONIDA AC & I WILL NEVER SUGGEST TO ANY ONE FOR YOUR AC


Best Regards

Satpal Rawat
([protected])

Onida airconditioner — NOT WORKING AND NOT RESPONDING FROM CUSTOMER CARE

MYSELF C.CHANDRAN ,

I HAD PURCHASED THE ONIDA A/C 1.5 TON (i COOL) MODEL ,

PROBLEM STARTED THAT THE INDOOR AND OUT DOOR UNIT RUNNING BUT COOLING NOT EFFECTIVE . SO I COMPLAINT TO CC AND THE TECHNICIAN ATTENDED THE PROBLEM & TOLD THAT GAS NOT AVAILABLE WITH IN ONE OR TO DAYS WE WILL CHANGE IT .

AFTER 15 DAYS CAME AND REFILLED THE GAS AND WENT . AGAIN THE SAME PROBLEM FACED .REPEATED TO CALL CC.
THE TECHNICIAN CAME AND CHECKED THE COMPRESSOR GETTING TRIP DUE TO VOLTAGE LESS.

I TOLD THAT THE VOLTAGE PROBLEM IS THERE AVAILABLE IN EVENING ONLY . BUT WHEN IN MORNING THERE IS NO PROBLEM BUT THAT TIME ALSO IT NOT WORKING. SO PLEASE COME AND CHECK IN MORNING 8:00 TO 11:00 AM ,WHICH IS YOUR CONVENIANT . HE REPLIED OK AND NOT BACK SINCE.


AGAIN CALLED THE CUSTOMER CARE AND REGISTERED. THE REF NO : [protected] ON MAY 07 2011 .STILL THERE IS NO RESPONCE FROM THERE


VERY VERY BAD SERVICE . DUE TO THE DELAY WARRANTY ALSO EXPIRED NOW MY UNIT IN OUT OF WARRANTY.

WHAT A FANTASTIC IDEA..............