Onida / MIRC Electronics Complaints & Reviews

SIR I HAVE PURCHASED ONIDA TRU SLIM 29 INCHES COLUR TV ON 9 SEPTEMBER 2009. IT HAS 1 YEAR WARRANTY. THE TV HAS MANUFACTURING DEFECT . IT HAS HAVING SO MANY PROBLEMS . SO MANY TIME ONIDA'S ENGINEER HAS VISIT OUR HOME BUT NO SOLUTION HAS BEEN DONE . NOW ALSO IT IS SHOWING SOMETIME BLUE SCREEN OR SOMETIME BLINKING. WHEN I HAVE CALLED IN COSTUMER CARE, THEY GIVE ME COMPLAINT NO.[protected] , BUT NO SOLUTION HAS BEEN DONE ENGINEER HAS VISIT BUT CANNOT DO ANY SOLUTION HE TELLS THAT I WILL COME TOMORROW , BUT HE DID NOT COME . AFTER THAT I HAVE RECOMPLAINT IN COSTUMER CARE THEY HAVE GIVEN ME NEW COMPLAINT NO. [protected]. COSTUMER CARE EXECUTIVE GIVE ME THE MOBILE NO. OF THE MANAGER ( MR. RAJPUT- [protected])OF SERVICE CENTRE IN DELHI , THE MANAGER TOLD ME THAT I WILL SEND THE ENGINEER IN TWO DAYS . NOW TODAY IS THE 5TH DAY .OUR TV IS NOT WORKING .PLEASE TRY TO SOLVE MY GREIVENCES

COMPLAINANT: MOHIT POPLI
MOBILE NO. [protected]

We have had on this on HYDROSMART 70 washing machine from Onida, a PCB failure within a fews of days of purchase on 25/9/2007 and continuous problems since then. The machine has been giving us frequent problems and has been with service centre many times primarily due to mechanial problems. Now with an EWC/AMC Date of Purchase: 9/25/2007. 4 months back, it was with them for over a month and now it has gone again for non spinning of the drum and leakage since 15/7/10, and it is 22 days since when we have been religiously calling them, emailing onida at [protected]@onida.com but without any response!

Navratan
[protected]@hotmail.com

I have bought ONIDA TV four years back. The first problem was on delivery. The power switch was not working. After wards, there was repeated breakdown for the next four years. And the last breakdown occurs on 17/7/2010. The service engineer visited on 19/07/02010, but the TV was working just two hours after he left. He persuaded me to take extended warranty and paid him Rs.3000/. I again complained on 20/07/2010 and the service engineer again visited after two days. He assured us that the TV wil not breakdown. However, it lasted just one hour. After that, it occationally work for not more than one hour a day. I Complained once again on 27/07/2010. I was given 'COMPLAINT NO. [protected]'. They also gave me their service centre number[protected], which is not reacable. Another no. [protected], but there was no response. Their service Technician again visited today but left without repairing.
I really feel harrassed and it caused me alot of inconvenience.

Don't know how to make them repair my TV now.

I bought Onida mobile G720 from Mobile Gallery, Kazhakuttom, trivandrum on 21-06-10. I used it for 2 days and after that it was not getting charged. When i contacted the showroom from where i purchased mobile they told me that its a charger complaint and for that i have to contact the service center in M/S The Window
TC 28/943 (43,1259), Kalpalathika, Kpc Building, Punnapuram Road, Kaithamukku, Trivandrum, Kerala. They told that the complaint is with the battery and as this mobile is a new model it will take a week for the battery to get replaced. Finally after a week they replaced the battery and then they found that the problem is not with the battery, but its a board complaint. So they asked one more weeks time. At last they replaced the board today[protected] and as there was no light in that service center they told me that the complaint is rectified. Once i reached home i found that the complaint is still there. Is there any way I can get my money back. I am really fed off with this new mobile.

I bought Onida AC 1.5 Ton in month of April'2010, at the time of sale they assured me for 4 free services, I have requested many times for due service but no response from authorised service centre which is situated at Raj Nagar Ghaziabad, I lodged my complaint on 2nd of July for first free service and till the date nobody came to me, now they are not picking the phone only one landline no. is there i.e.[protected], so friends my advise is never buy ONIDA PRODUCTS because there services are sucked. you can call me on [protected]

I have purched Onida 21" Ultra Slim TV one and half year back. TV is not working properly, the screen is not properly seen and sound heared after start TV. I have called custmorcare executive for repairy he has told that Rs.1600 is required for part replacement.
This is a verst service and product do not buy and also there is no details to be given for parts prise and warranty.
Such a TV part hwo damaged with in one and half year and after warrenty period.
Do not trust the custmor care executive that the part is damaged and require relacement. If the TV is in warranty period it shoud be repaired and after warrenty period it shoud replace

We bought an Onida Lexini LCD TV in May 2007 from Jayam and Co Anna Nagar, Chennai. The TV Cost was 47,000.00 then. Last week all of a sudden the TVs display went off in 3 seconds after its switched on. We were shocked and we raised a complaint to the Onida Service Centre. An engineer visited our house checked the TV and said the LCD Panel has a problem and it would cost us Rs.24,000.00 to replace the same and currently it will not even have a resale value of 1500 bucks! What a shame!
We want Onida to take this responsibility! Well, when a customer has invested approximately 50K for a TV and it goes dead in 3 years and with this kind of service will anyone with little sense would ever buy an Onida LCD TV? Our loyalty towards Onida has gone down the drain! We will not keep our mouth shut but will advertise this poor quality and service of Onida to hundreds and thousands unless Onida responds to us immediately. The TV looks brand new even now and we couldn't believe its not worth anymore!

Inspite of so many complains and reminders no changes or actions are taken

Dear
Mr. Gulu Mirchandani (Chairman & Managing Director)
Mr. Vijay Mansukhani (Managing Director)
Mr. G. Sundar (Chief Executive Officer)
Mr. Satrajit Ray (Chief Financial Officer)
Mr. Vikas Shirodkar (Chief People Officer)
Mr. C. R Talati (Vice President - Operations)
Mr. Sriram Krishnamurthy (Vice President - Marketing, Sales & Service),

Its it very disgraceful mentioning that the services of ONIDA to the customers are pathetic and instead of satisfying customers requirement your Dealer “ [censored]al Refrigeration” of bharuch manager by Mr. Pandya and your service engineer Mr. Mahash from Baroda are trying to hook unsold A/c to me.

I have been visiting the dealer for last 6 months and still my problem is not addressed, they are just delaying my complain to change the A/C and are not providing me my choice of A/c.

I further request you to please change the A/C of my choice with immediate effect or Take the existing A/c back and return me my money back.

Ignorance of this communication will lead me to take further legal actions towards the company, dealer and the employee who are harassing me from a long period.

Regards,

Regards;
Rashid Talukdar
+91 [protected]


----- Forwarded Message ----
From: Rashid Talukdar <[protected]@yahoo.co.in>
To: [protected]@onida.com
Sent: Wed, 24 March, 2010 6:05:45 PM
Subject: Fw: Urgent Solution required - Bharuch, Gujarat. VERY URGENT

Dear Sir,

This is my last mail/warning to you.
Despite my followup with your agent and to you, matter has not yet resolved.
I am now refering this case to Grahak Suraksha if replacement of my AC has not taken place before[protected].
Moreover, I am working in a very big organisation where your maximum sale is dependent ; i am going to put a notice for such a UNRELIABLE SERVICE of your product.

Regards,
Rashid Talukdar
+[protected]


----- Forwarded Message ----
From: Rashid Talukdar <[protected]@yahoo.co.in>
To: [protected]@onida.com
Sent: Mon, 1 March, 2010 10:36:35 AM
Subject: Fw: Urgent Solution required - Bharuch, Gujarat. VERY URGENT

Dear Sir,

I surprise for not responding my mail. I hope u wl definitely look in to it and react positively.

The unit which was taken away for repair has been once again installed forcefully with a gentleman promise to replace if i am not satisfied.

THE UNIT IS STILL AS IT WAS ..... I AM NOT SATISFIED....AS PER PROMISE THIS HAS TO BE REPLACED NOW. PL CONVEY TO THE CONCERNED AGENT AND ACT UPON IMMEDIATELY AS SUMMER HAS ALREADY COMMENCED.

Your immediately action in the matter wl help us and stop us to initiate further steps.

Regards

Regards;
Rashid
+91 [protected]


----- Forwarded Message ----
From: Rashid Talukdar <[protected]@yahoo.co.in>
To: [protected]@onida.com
Sent: Wed, 17 February, 2010 9:38:13 AM
Subject: Fw: Urgent Solution required - Bharuch, Gujarat.

Dear Sir,

Thanks for attending my query.
Your mechenic rep had visited and checked up the unit. He found the unit to be repaired and taken away the same to the workshop.
It is now clear that unit is not in properly working condition and hence noise noticed is since insatallation i.e defective piece is given to me.
It is my request to replace the same with a new set o[censored]nit as i dont want repaired unit.
I hope u will cooperate in the matter and act positively.
Thanks

Regards;
Rashid
+91 [protected]


----- Forwarded Message ----
From: Rashid Talukdar <[protected]@yahoo.co.in>
To: [protected]@onida.com
Sent: Sun, 7 February, 2010 3:06:00 PM
Subject: Urgent Solution required - Bharuch, Gujarat.


Dear Mr G Sundar,


I am a user of ONIDA 1.5 T Split AC (Model S312DMD3 / S318DMD3), but I am not satisfied by the performance of the AC. Instead of complaining about the Noise creation and Performance of the AC to the dealer [censored]AL at BHARUCH , no one has yet solved the problem I am facing.

There were two visit of the engineer from your side both the persons had different problems about the AC but no solutions.

Then after the dealer has also confirmed to change the unit but still there is no one who has visited.

I would now request you to change my AC (both outer and inner unit) or take the same back and refund my money.

If this is not done in a week time I will have to take further actions regarding the same.

My Detailes are as follows:

Name :- Rashid Talukdar
Address:- Street B-6, Block – 4,
GNFC Township ,
Narmada Nagar,
Bharuch – 392015
Gujarat .
Mobile # [protected]

Awating your favorable reveart at the earliest.

Regards;
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+[protected]

Dear Sir,

I have buyed the Onida V140 Mobile from home shop18, The naaptol sites gives the specification of the product as it has blue tooth & can be used for WAP services. but when i ask for wap settings from Vodafone or Airtel. i.e they ask for IMEI no.
I also see that there is no Bluetooth in that

when i type *#06# on my phone i get 2 imie number i just dont understand which number to be send to these service prividers. though i have tried sending them both the IMIE numbers, i am not able to get the settings.

I think Onida is well know company in the market, & should not sell their products with such false advertisement.

I buyed the product because i wanted the Bluetooth & WAP services on my phone. The phone doesn't have any of the above features.

I would really happy if onida mobiles phone can solve my problem.

Thanks & Regards,

Piyush Prajapati
[protected]

Hi, My name is Nandu a resident of Bangalore. We purchased a washing machine from Onida on 4th Jan 2009 with 5 years warranty, in the month of May 2010 washing machine started behaving cranky so we called customer service and register a complaint (complaint # [protected] --> approx on 21st May), one of the technician came to my house shook the machine couple of times & told he has fixed the problem. As assumed in couple of days machine stopped working completely so we again called customer service & registered another complaint (complaint# [protected] --> may 30th). Another Engineer came to my place and informed there is a part which is gone faulty and he will come back with the part in couple of days and left my place, after repeated phone calls to them they told this part is not in stock and they have to take this machine to the service center to test completely and send it back to us. They had promised to fix the problem in 2-3days and return the washing machine (washing machine collected on July 3rd). When ever we call the service center we get different answers and also are directed to different people to get update, Kindly help us in getting a solution.

Nandu Prakash. R
Ph#: [protected]

Our Onida window AC has a problem that once it cuts off it does not come on again for a very long time. I understant that the cut off and on is regulated by the thermostat but if you set the temprature to 21 degrees then once cut off it only comes on after the temp reaches above 30 degrees. Also if we swith it off from the power point, when switching it on again it come on immedeatly sometimes and sometimes after half an hour.
My problem is that I have lodged a complain with Onida (number: [protected]) on 6th July 2010 and with their local service centre Adonis Electronics Pvt. Ltd. in Noida (number: JY2036) on 7th July 2010 but no one has visited us. We keep calling them but no one seems to care and today is 14th July 2010.

Regards
Ankit Chaudhury
[protected]

Sir,
i hav purchased a ONIDA / DVD HDM1 - 5511 serial no.OD55DK3003323 dt. 14.01.2010 from
MUTHU MEENAL ENTERPRISES,
106-C/5, Rajiv Gandhi road,
Shankar nagar,
Salem - 7
Ph :[protected].
After using for five months the DVD was not working. So, i gave it to ur
service centre at salem on 9th june, 2010.
But still now i havn't received my DVD player from there. I hav asked them for last one month but they are not giving a proper information to me.
So kindly take action to get my DVD player ASAP.


Thanks & Regards,

K.Hariraj.
mobile no. [protected]

I registered a complaint for service my Onida KY Rock Model as colour system is not working. Esteemed service engineer came and confirmed as rectified and also confirmed as the same will not repeat. He charged Rs.300/- and suggested to go for AMC. I agreed to pay Rs.1300/- towards AMC.

7 days later, I faced the same problem and called up service engineer. Another service engineer came and told us it is chargeable. I said it is under AMC and shown the bill to him. Immediately, he told parts are not available and went away.

10 days later, again I requested for service and there is no response. I am totally disappointed about ONIDA after sales service. I just remove ONIDA from my mind when I plans to buy any electronics products.

Rgds

Jayakumar
[protected]

I purchased the onida G720 but didnot get thge pcsuite with this set when i rushed to service center firstly he promised to give me that after that day he responded that we don't have any pc suite for this handset

sir
i ahve purchased one ondia wasing machine from M/S BISWAL SALES, JAJPUR TOWN, name of - custmor- biswanth sahoo, on dec 2008.

but after my daugher marriage she taken to Angul-orissa, as his husband working there.
i have complaint so many times to mr jena of jajpur road, he came and told they will order and after that its will install till 1 mont.
as of now i am unable to contact the person and one service number found from jena for angul , but he also telling always wrong information, please do the action otherwise i will go to court or i will do my personal action .
my contact no[protected]

I bought one 22"onida xaria lcd tv 13260//amount by cash payment.seller shah co.chennai adayar gandhinagar branch.on 18.12.2009.with in one weak that lcd tv totally dead after fifteen days service pupil came they told motherboard fa ilure,i ask the shop shah co they convince me that we ask company,after one weak company service man replace faulty motherboard.
I THINK THE SHAH AND CO ONLY SOLD COMPANY REJECTED OR SECONDS ELECTRONIC GOODS AND SELL AT MARKET PRICE.SO PLEASE DONT BUY LCD TV OR AC FROM THAT FRAUD SHOP.

DEAR SIR I PURCHESE ONIDA SEMI AUTOMATIC WASHING MACHINE ON 21/06/2010 FROM SPARK DIGI WORLD IN JODHPUR IT IS NOT WORKING PROPERLY WHILE WHEN I PURCHASE AT 1ST DAY THE MACHINE WAS NOT WORKING THERE IS NO BODY CAN UNDERSTAND OUR PROBLEM IN SPARK DIGI WORLD IN JODHPUR SO I COMPLAINET TO SERVICE CENTRE AT JODHPUR THEY TOLD ME THAT UR COMPLAINT ATTENDING WITHEEN 24HRS, BUT COMPANY NOT ATTENDIG 2 DAYS THIS IS TOTALY NOT FARE NAME OF PROUCT ONIDA WASHINIG MACHINE SR NO 1896 FROM SPARK DIGI WORLD...

Shrestha Chamaria
mob. [protected]

I have recently purchased a 32" Diamond Rock TV from TMC which was launched with lot of fanfare in hyderabad in partnership with TMC. But the product is so bad that it developed problem from day 2 as it was not getting on. We called many times the Onida service centre and they guaranteed to sent out the technician within 24 hours but he turned up after 48 hours and informed unofficially that there is a manufacturing defect and he has to replace a part. We than took up with TMC and after many phone calls managed to get a replacement but the new one is also started complaints with picture clarity, sound & other features like USB port, Computer Port etc., as none of them were working. We again called up the service centre but the same old response. We really feel cheated and looks like the Onida is behaving like true devil to its customers. I also understand from the delivery boys that this piece of Onida 32'' are giving serious problems to many other customers also.

If any others also facing the same problem we can form a group and take on Onida. In the name of pride they are cheating & playing with customers and taking them for granted

I sincerely, advise not to go for any Onida Products.

I bought a Onida Automatic Washing Machine Hydromatic 60 on 31/10/2008. On April 2010, the machine started to make some weired noise while rotating the drum. Registered a complain in the shop where it was purchased from. A technician from the shop came and didn't open the machine as it was under warranty. So, he lodged a complain in the Onida Service Centre in Tinsukia. A technician from Onida came about after a week took my sign in some requirement papers. He informed that either capacitor or the motor is bad and he would place the order for the items. Since then it has been nearly two months and nobody has attended to the problem yet. I rang up the technician several times and his reply was always the same. he said that he had done his part. He was unable to attend to it as he did not receive the items ordered. Onida claim to sort out customer issues in no time and what not.

Comparatively LG provide very fast customer service. I am satisfied with the services LG had provided in my cases; I never had to wait for more that 24 hours. and in case of Onida it has been more than 48 days. Till today I have not received any response from them. I even e-mailed to the customer relation centre in the id: satyajit.[protected]@adonis.co.in as provided in their website. but no reply.I feel cheated.

SIR MY PHONE NO. IS[protected] WANT TO TAKE A BIG ACTION ON THE COMPANY (IN NEWS CHANNEL SPECIALLY) AS I HAVE PURCHASE A AC FROM ONE OF YOUR DISTRIBUTOR.THE AC IS WORKING LIKE A COOLER & REALLY A PITY ON THE COMPANY WHO MAKE SUCH TYPE OF PRODUCT AND NEITHER THE COMPLAINT CENTRE NOR ONIDA DISTRIBUTOR HAS BEEN ABLED TO REMOVE THIS COMPLAINT THEY SAY THIS IS THE FATURE OF AC & REALLY BEFORE TAKING THIS AC MY ENTIRE FAMILY TOLD ME NOT TO BY ONIDA BUT I BOUGHT IT.
NOW UNDER ANY CIRCUMSTANCE I WILL SPREAD THE MATTER TO THE AUTHORITIES WHO WILL PUBLICISE THE ENTIRE MATTER EXCEPT YOU CONSIDER IT FINALLY


THANX WITH WARM REGRADS