Onida — Useless MWO | |||
Good Morning, I would like to let you know about the foolish choice I made in my life by buying a Onida Power Convection 20 Chef MWO which has never worked since purchase. 17-Mar-2013 Sunday : I purchased the product from Reliance Digital store in Chennai Nolambur. 18-Mar-2013 Monday: The product was delivered at my home. 19-Mar-2013 Tuesday: A person from Reliance Digital visited my home for a demo to explain the features and usability of the MWO. 19-Mar-2013 Tuesday: After that person left I tried using the MWO and it didnt work. 20-Mar-2013 Wednesday: I registered a complaint. 21-Mar-2013 Thursday: A technician visited my home and said that the magnetron should be changed, after diagnosing the product. It has been a week now and nothing has changed. I have wasted INR.8000 of my very hard earned money on this useless Onida MWO. Can somebody help me? Regards, Ganesh S +[protected] Was this information helpful? | |||
 3 Comments | |||
Comments
onida m.w.o — dead
DEAD OF M / W O.rapeted complaint becouse no one attending complaint
DEAR SIR
I AM BUY A ONIDA M.W.O BY SARDAR TRADING CO. NANGAL ON 1-12-09
MYTHEN I NOTING THAT M.W.O IS NOT WORKING IRGESTERD COMPLAINT TO ONIDA CALL CENTER BUT NO ONE ATTEND MY COMPLAINT KINDLY REPACE MY M.W.O . OTHER WAY I WILL GO TO CONSUMER COURT
ph-[protected]
Dear Sir,
We are sorry for the inconvenience caused and can assure you that we are committed to solving your problem. The matters that you have brought to our notice are being addressed on priority and our concerned representative will get in touch with you soon. Thank you also for sharing your contact details with us.
Warm Regards,
Reliance Digital
We are sorry for the inconvenience caused and can assure you that we are committed to solving your problem. The matters that you have brought to our notice are being addressed on priority and our concerned representative will get in touch with you soon. Thank you also for sharing your contact details with us.
Warm Regards,
Reliance Digital
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+91 20 2837 5561 [Mumbai]
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
Onida Power Convection 20 — Bad customer service
We bought "Onida Power Convection 20 DLX" (http://www.truthatonida.com/beta/products/ovenprod.asp?prodid=217) about 8 months ago from Metro Cash and Carry. Compared to other products within this price range, this one fared better. After installation, Onida representative come home for a demo. We understood product feature and operations. This one worked very well for about 6 months.After 6 months display stopped working. Complained to customer care, they did send someone for diagnostics within 2 days. The service person identified faulty circuit board, promised to replace it. It has been about a month and half, no action taken by the company. Finally, I had to escalate to Onida HQ[protected]. I wanted discuss issue with MD (CEO) - obviously he/she was busy, end-up talking to customer relation executive (?). Still waiting...