Onida / MIRC Electronics Complaints & Reviews

Sir,

I have placed online Order on Naaptol website vide Order No. 5394790 for Onida Power Convection 20 Chef - MO20CJS26F on 13 Nov 2012. As per the website announcement, the product should have been delivered within 10 days. On follow-up, it was understood from the BPO that the order is not yet processed and promised to escalate the issue of non-delivery. Accordingly, a mail confirmation was received from Naaptol on 26 Nov 2012. On again follow-up today (27 Nov 2012), they informed me that the order is yet to be processed and it will take couple of more days.

In view of the above, when I searched the site, I found that this is a regular complaint with Naaptol and some times due to avoid such calls, they are dispatching defective parts. As such, you would like to understand how should I take up this issue in the consumer court or why the website is not banned so far which is causing unnecessary problems to the genuine customer like me.

Appreciate your early response in this regard.

Regards,

Shiva
[protected] (M)

complaint no- [protected]. i have registered 8 days ago. still no one from customer care have not reverted with solution. i always purchase onida products for my home. but now am scared to go for any product. i have called customer care almost 4 times on [protected] and service centre guy Mr. Nagest on [protected] and they said today service centre guy will come. unfortunatly no one has reverted till now. trust you have service centre and wake up after this mail.

Rgs...Charan
[protected]

Dear Sir / Madam,

We are getting harassed by Onida service from last 5 months. We have bought an Onida washing Machine on 16/11/2007. It has 7 years body guaranty, as per the warranty card. Our washing machine's body has been spoiled in June 2012. So we filed a complaint with Onida Customer service on 18/6/2012 with Ref. ID: [protected]

As there was no response, we have filed another complaint on 29/6/2012 with Ref. ID: [protected]

We had a discussion with the following Onida employees:
Mr. Suresh - [protected]
Rakesh Sharma - [protected]
DC Joshi - [protected]

Then Customer Executives visited our home for the inquiry and have taken snaps of the washing machine, bill & warranty card.

And finally we have been redirected to Mr. Onkar (working in Karnal office of Onida) - [protected]. We are in the process of discussion with Mr. Onkar from last 3 months. And he is just delaying always, by saying that the washing machine parts will reach Gurgaon soon and your machine part will be replaced soon. A month back Mr. Onkar told my father that we do not have new part for your washing machine and we can provide you a discount if you will buy a new washing machine. He gave us Item code for the new machines and informed us about the Onida website from where we can check the model. Later he refused by saying I have never committed to give you discount on new washing machine.

I request you to please help us.
Thanking you.

With due regards,
Navneet Singh
[protected]

This is Chetan here from Banashankri -Bangalore ,we have purchased a onida LCD -Tv in 2011 modle 32" XARIA LITE 32XRDL -200 WAT .
We had some problem picture colour change so we called your service person to attended a problem he came and said mother board is the problem
and charged 5,000 Rs. The remote what they have given is very bad. Every month need to change the batteries. Onida is a company. They are very bad in manufacturing TV. Request to all that please dont buy any products of ONIDA. They are a [censored] company.

Dear Onida team, I bought an Onida Ego 21" TV on 2nd of Oct 2012, and it got defect just within 10 days of its purchase, on 13th Oct 2012, and now I am having serious trouble. The dealer is M.D. Electronics, Pal Bazar, Jadavpur, Kolkata - 75. I took this TV set to the dealer, they refused to do anything about it, I also wanted to upgrade the TV, purchasing better Onida product by exchanging this defected item, paying upto 5K more but they did not even shown interest.

This TV was for my rented room, and I was planning to buy an Onida LED TV at the end of this month for home, for my dad. And as I am having bad experience on Onida, I am now rethinking over that.

Please do something for this, I do not want to lose my faith on Onida, an Indian company.

I Smitirupa Mishra purchased an Onida Microwave from Bigbazzar,near Forum,Bangalore 3 months back.Now it is not working.After purchasing the microwave, the service person came in the name of giving Demo but just insisted me to purchase 1 more year guarantee for the product which I did not accept at first place.

Now it is defective.After several request one service man came and told to replace the Magnetron and told that it will cost RS 1450 and service charge Es450 extra and vanished and did not return back.

Yesterday another serviceman called and telling it will cost RS 1750 and service charge RS 450 extra I have to pay ?

This is unethical because Why I need to pay them when the product is in Guarantee period which I purchased just 3 months back ? Their service is totally crap.

I need justice please.Kindly help me.

Thanks and Regards,
Smitirupa Mishra
Mob. No: [protected]

ONIDA 32" LCD DIAMOND has really become an box. Within 2 and half years no display.. the techicians checked the TV and they told will come back with spare after 4 weeks still nobody has come. While contacting service centre has no idea when the problem will be solved. Please it is a foolish thing to buy the LCD or LED TV .. nothing will work more than 3 years and you are lucky if if stays for 5 years. Any complain they will have to replace panel board it cost 50% of the cost of TV that too will damage within 6 months again that much amount and hence it is my advise to you people never ever go for LCD or LED TV it is better to have the old types . may not be beautiful but it is everlasting.. I used such a TV for 18 years without any complaint... this will not bring profit to TV manufacturers that is why such a product of stupid LCD and LED's

Within 2 and half years of purchase the ONIDA LCD TV got many problems... its remote failed two time ... had to be replaced... now no display only sound. It is three weeks after technician checked the TV but so far nothing is done... even the technician not sure about the problem..... from their talking I understand they will be experimenting on my TV with all the various panel boaf of the TV and if found working they can charge me the whole amount which would be higher than a brand new tv. If the company cannot impart an accurate training to its after sales team they should not produce such product.. Now I prefer the old time TV as they can be repaired by the local TV mechanic not by the corporates.

PLZ DONT BUY ONIDA RELATED PRODUCTS... 10 MONTHS BEFORE WE BUY A TWO ONIDA SPLIT AC'S 1.5 Lts. 50 DAYS BEFORE OUR ONE OF THE AC SHOW'S E6 ERROR COMPLAINT. WE CALLED LOCAL ONIDA AUTHOURIZED SERVICE CENTER. HE CAME AFTER WE MADE CALL ONE WEEK AFTER, HE CHECKED IT AND TOLD ITS INDOOR HAVING COMPLAINTS SO NOW I DO TEMPORALIY SERVICE, IF ANY PROBLEM MAY BE COME THEN WE CHANGE INDOOR UNIT. WE TESTED 2 DAYS BUT THEREAFTER THE SAME COMPLAINTS ARISED. AGAIN WE CALLED LOCAL SERVICE PERSON, THEY TOOK SERVICE AND GIVE THE COMPLAINT NUMBER. BUT STILL NOW I CALLED THEY TOLD ONLY, THAT PARTS ARE IN SHIPMENT WAIT, WAIT JUST 2 DAYS ITS COME . BUT STILL NOW THERE WAS NO RESOLUTION PASSED FROM HIS SIDE... EVEN I CALLED BRANCH MANAGER. HE ALSO REPLY SAME THING.. PLEASE FRIENDS DONT WASTE OUR AMOUNT TO SPENDING IN ONIDA AC.

Dear Sir

I have Onida company's semi automatic washing machine from last 1.5 year in between this time my machine is not working properly from the first day . My machine was repaired by this company almost 7 to 8 Time and every time they are tacking almost 8 to 10 Day to repair machine . This time we are face lots of problem by this machine we have told them pls give me the replacement of this machine after that one company person come to my home and tack my bill and told me that we will change this machine in 4 to 5 days but almost 10 days are gone no one come to my home for change this machine. we have done a lots of call to that company person but he did not pick our call so help me for that thing my mother is so old she is facing lots of problem because of this machine .

every time we booked complain by my other number so pls check details of that all complain . that number is [protected]

Mehul Shah
[protected]

Onida's customer service is the worst. They close the calls even without resolving the issue & when asked to reopen the complaint, they say they can't do it.
I have a one month old complaint (#[protected]) that is still unresolved. I had logged a call on 27th August for window AC's swing motor not working. The engineer who came to diagnose it said the Control PCB has gone bad & needs to be replaced. After 2 weeks another engineer came to replace the PCB & even that did not resolve the swing motor's issue. Instead the PCB that he brought was faulty & now the room temperature was showing as 60 & thus the compressor would not cut off leading to ice formation. On repeated compaints to the center incharge Sandeer (Ph: [protected]) he kept giving false assurances for two weeks that the engineer will visit tomorrow/day after tomorrow, but nobody has visited to rectify this issue till now. Call Center says the call has been closed & I need to contact service center & the service center incharge is not turning a deaf ear to my complaints. We have had to bear the hot & humid weather for one full month & if I cant use the AC when needed, I dont see a point in buying their products in future.

I bought a microwave model no 21GTP13 srlno m021gmd05101612 in 2009. Microwave have touch key panel which were not function properly. I have took it to ONIDA service center to get repair at Kukatpally , Hyderabad on 7/7/2012. Person received Praveen (mobile no:[protected]) with a job number: [protected].
I have been struggle lot after giving the microwave for servicing. It was already more than 100 times I made call to service center or to the person who received or to ONIDA Sales in charge for AP Mr. Anjaneilu (mobile no: [protected]). Every time they told me a story whether they are going to repair that or they will replace it with new product (i.e, sale solution). It became more than two months still the problem not solved. ONIDA people don't bother about this. My concern is if ONIDA is not capable of giving the service then why they produce, market and sale those products to Indian consumers.
Can you please take necessary action and help me to get back my product in working condition.

Mahendra, Kukatpally

I have serious concerns on the services provided by your service centre team in Thiruvanmiyur, Chennai, service centre.

I have lodged a complaint on 10th Aug for my ONIDA 1.5 TON SPLIT AC - not working properly. Serial Number - S18SPD[protected].

On 12th Aug, it was repaired for Gas Refilling and collected Rs.4200/-. Even then cooling was not there. Again technicians came and checked for 'board replacement'. Took away the board on 17th Aug and till now the board is not replaced.

The service centre in Thiruvanmiyur - In-charge - Mr.Vinodh is not caring for completing this activity and keeps on giving FALSE PROMISES every time - like - Technician on the way, Technician will bring the board by evening, Board not received from the factory etc. All these are told just like that, without verifying the actual status.

Please note this complaint is more than 35 days old and if not resolved in the next 1-2 days, I am taking up the matter with your India Head Operations / Consumer Forum for filing 'Consumer Redressal case'.

I BOUGHT THE OWEN FROM DEALER OF ONIDA THAT IS KOMAL ELECTRONICS IN DHULE ONE MONTH BACK. DURING BAKING IN CONVECTION MODE THE TURN TABLE GOT CRACKED BY ITS OWN.

PLZ GUIDE ME.I COMPLAINED TO DEALER. THEY TOLD COMPANY MAN WILL REACH BUT TILL DATE V R WAITING.

Myself Sunder Yadav purchage a TV from Karan Enterprise Mundra (Mr. Mukesh [protected]) on 03/07/2012.But from purchasing date TV picture is not well yet 3 times Engineer visit has been done. but problem do not solve.

Sunder Yadav
[protected]

I bought Onida flat TV (UltraSlim 300) in month of March2012 from Radhika Electronics, Kalewadi Phata, Near pimple saudagar Pune, But when I was watching new on some of the channel observed that lower strips of news getting cut so confirm whether it's problem with TV or the broadcasting I verified same issue for many other channels like sports channels where score card of cricket match in lower left bottom is also getting cut.
So, I did complain for the same. Onida service person came and he tried some troubleshooting but couldn't fixed it.
He, then told me that picture tube of TV should be calibrated to resolve the issue. After, this I speak to Onida service manger named "Bhasker" for Pimpri area Pune and asked himt to replace the TV but he denied and told me that he can only repair not replace.
Please , suggest me how should i tackle this situation as Product purchased it self malfunctining from 1st day, I want replacement for the product.

Regards,

Rupesh Sancheti

From the day the AC has been installed the compressor has been giving problems , the AC has been changed for over 4 time, twice under warranty and 2 we paid for it ans then there was also payment taken from us to fill the gas all the 4 times, service charges all the 4 times and now for the 5th time our AC is not working AGAIN, this time the person who came service (By the way all the time ONIDA PERSONNEL had come to repair the AC) said the Compressor that was fitted is of the wrong configuration . PLEASE PLEASE PLEASE help this is absolutely pathetic. The AC is just 3yrs old.

It Is Very Annoying That Due To Repeated Reminders The Official Company Workmen Didn't Repaired Our Washing Machine But When We Forced Them To Repair Our Washing Machine They Took It As A Joke And They Replaced The Defected Parts With The Cheaper And Lower Quality Ones. Till Now They Have Not Repaired Our Washing Machine Nor They Have Replaced With The Original Parts. We Have Also Paid The Amount Rs.2000/- (To Mr.Jasbir Kumar) Please See To It. Thanks In Advance.

sir,
THIS IS THE COMPLAINT REGARDING MY A/C THAT FROM LAST TWENTY I AM LODGING MY COMPLAINT ON YOU'RE AGRA SERVICE
CENTRE BUT NOBODY HAS COME,MY A/C IS NOT GIVING PROPER COOLING BUT EVEN AFTER SO MANY COMPLAINTS NOBADY
HAS ANY REPLY THAT WHEN THE SERVICE WILL BE PROVIDED TO ME,MY MOTHER IS A PATIENT OF BP,DUE TO THIS WE PURCHASED THE A/C BUT KNOW I CAN SAY THIS IS ONLY FOR INCONVIENENCE NOT FOR CONVIENINENCE,SIR WE HAVE ALREADY PAID FOR
A.M.C. IN ADVANCE BUT YOURE LOCAL SERVICE DEPTT. IS VERY CARELESS ABOUT THE CUSTOMERS.
THANKS,
REMA TANEJA
A/7 PRATAP NAGAR
AGRA
[protected]

Hello! It's me Zuber Ahmad (Director of Media institute of information technology), I have buyed an ONIDA AIR CONDITION (A.C.) dated 24-March-2012 and that time it was in well condition but after 4 months it's licking water from inside and after that I complained for first time on 27 July 2012 and got a complaint number [protected] but after all any one could not came for repair it after 1 month of this complaint, the water leakage is continue and I complained again on 21-August 2012 at 12:25 p.m. and i got a complaint number again that is [protected]. So I think I have to made a diary of complaint or complaints but i damn sure that any serviceman will not come from ONIDA to repair this A.C. So I can say that the service of ONIDA is very bad because after 1 month of 1st complaint any could not come and I hope no one will come after this complaint also.