Onida / MIRC Electronics Complaints & Reviews

To whom so ever it may concern. This is with reference to the complain lodged on 12-08-13 at your customer care department (Complaint number is [protected]), for my LCD purchased on 11-04-13 from one of your Onida Gallery (Sulchase Corporation). The model number of my LCD is LCD-LCO32DMSH101L, & after the complaint was done one technician came & after the examining said that part replacement is required & confirmed that very soon the said part will be replaced which till date is pending & upon calling they either do not receive the phone or make all lame excuses. I fail to understand that what kind of service is this? On calling your customer care executive they confirm that the complaint is still pending. Please do the needful in the matter as soon as possible & get our LCD's part replaced or else get the entire piece i.e., the above said LCD replaced, as its been more that 15 days & all our requests are unheard & unsolved. Please look into the matter & solve our problem as soon as possible & get the part or the whole LCD replaced. Awaiting your early reply. Vijay Shukla

We are regular viewer of your TV show & admirer your genuine effort to work for the noble cause. We too have come across with the same problem & request you please help us, as all our efforts were completely unheard & all in vague. We have also come across with similar kind of problem. We have bought a LCD of 32" of Onida Company from the Onida Company's Showroom (Onida Gallery Sulchase Corporation , Ahmedabad) this year in the month of April'13, but in a few months time i.e from July'13 some linings in different colours started to appear on the LCD's screen (two different colours was displayed on LCD's screen), so we reported this to the Onida customer care care and after much explanation they registered the complaint and issued complaint number [protected] and after 8 days their engineer visited our home to check the LCD TV in subject and after examining he conveyed that the LCD panel would require to be changed but the final confirmation would come after he submits his report. After 10 days and after many phone calls to Onida customer care followed by number of emails on the company's email-id, sms & also many phone calls to the local Ahmedabad customer care department & also to many technicians on their cell number as provided by customer care department again which all went unheard when no news came from Onida. Again after that as usual we regularly followed up with the same customer care dept. & the technicians but nothing happened as they kept saying that the complaint was in the process and also made excuses at times saying that it would take more time & then finally one of the technician admitted that the panel would be replaced and new panel has been brought from Mumbai and the same shall be replaced after testing for 2 days but even after 5 days nothing happened, then on the 7th day they said that all procedures for testing have been done & the same will be replaced at the earliest. In the meantime we had also requested them to get the whole TV changed as considering this apathy we were sure that some similar problem might arise again in the future. Weeks after weeks passed but the technicians kept making excuses for the replacement. Finally after getting all fed up of this nuisance after more than 2 months of this issue on the morning of 19th September we called the customer care dept. & told them that till date nothing have been done and asked for the contact details of their concerned / authorized person as we were fed up, hence wanted to register this to the consumer forum, this was not the first time when we made such requests to them as earlier also Onida company representatives were unfazed by such warning of consumer forum case registration. But again during this call on the 19th of September only false assurances were made but no action was taken which now seem to have become Onida company's usual practice. The Onida's showroom from where we bought our LCD is closed now. Hence, I am providing the name & the contact numbers of the owner the name Mr. Vinay Patel & the contact number is [protected],[protected],[protected]. Today in the evening we have made a phone call on the phone number provided at the end of your program namely Fight Back on Bloomberg which is[protected], I have given my name Vijay Shukla & the number contact number provided is [protected]. I would request you to please consider our problem being senior citizen it has given me enough mental torture & help us resolve this problem to get replaced the defective LCD with brand new LCD as we have tried to contact with our grievances at every possible platform of the company. Looking forward to your early reply. Thanks, Vijay Shukla +91-[protected].

I have an Onida air conditioner and I have been extending the hardware warranty on that A/C since 2009. For the initial 3 to 4 years I rarely had any complaint with the product but since last 1 year or so I was facing one or the other issue with the product. I have been registering complaints with Onida service center and they were not able to fix the issue. This year(2013) in the month of April the hardware warranty on the A/C was getting expire and before it was expire I called Onida Service Center with the ongoing issue ( A/C) not cooling. I was told by the technician that the A/C has the hardware Warranty so they will fix the issue free of cost. The technician worked on my machine few times and was not able to fix the issue and by then the hardware warranty got expire on the A/C. I got a call from Onida asking me to extend the hardware warranty but I refused saying that there is an ongoing issue on my A/C that needs to be fix then only I will extend the hardware warranty. Since then I have been complaining about the ongoing issue but Onida refused to support me with the issue and over that they have stopped replying on my complaint emails also. I have all the written complaints with me and I can submit the required documents to prove what I have mentioned on this complain. Please look into the matter as i am feeling cheated and this is a kind of fraud. Ph# [protected] Email - [protected]@dell.com

Hi, I am writing to express my frustration with a problem I am having with the Onida AC purchased from Sales India located at Prahladnagar (Ahmedabad) on 24/05/2013. One of the AC had a leakage problem and hence we filed a complaint by calling the customer care. Complain no - 170209. One of the engineer came to check and said that the back panel is broken and needs to be replaced. It's been 2 months now but nothing has been done and since then there has been no revert from the customer care too. Every time we have to call them and they keep on saying it will take 10 days as they need to order the part from Delhi. I wonder how far Delhi is from Ahmedabad and why is it taking so much time (i hope they do not use rickshaw walas for transportation from Delhi to Ahmedabad). I have also sent an email regarding the same to [protected]@onida.com but no reply from them too, I wonder why they have an email Id then. I am not sure how you solve the problem but if you can do it then I will surely appreciate your help. If nothing happens then I will have to go to consumer court. Below are the details of purchase:- Product AC Bill No 17554 Date purchased 24/05/2013 Challan No 13470 Awaiting a positive reply from you. Regards, Jigar

Dear Sir,
I have Lodged numerous complain on mail as well through telephonic conversation(Onida Management team & Grievance Cell). But this complain Dated 12-April-2013,Complain No:1304A[protected], Modal No:AC W018 -WAC [Serial No:0804KA003686] & Modal No:ACW018 -WAC [Serial No:4KA003096] Date Of Both AC Purchase: May-2008, And AMC Extend date 22-June-2012 To 21-June-2014.

The whole summer Season has been passed in Lodging Complain Or in mailing You & Your Service Center/Grievance Department For Resolving my Complaint But After 4 Months also My Both A.C Conditions is As it.

Onida service department took my ac two times for servicing in Service center,i don't know what they do in my AC still now it is not in working condition,& another A.C got Riffled more then 2 times & it's PCB got Changed 5 times in last 4 Months but A.C Compressor/Riffle are regularly leakage,Fan Not worked Properly & New PCB not supported in my AC.

Sir After complain on Dated 12-April-2013,Complain No:1304A[protected] , Onida service center not resolve my complain in 4 months , i have already mail Onida Management team & Grievance Cell but they not reply me / Not take any necessary steps regrading resolve my Grievance.
Onida Management team & Grievance Cell ,The Concern Persons Are:
Gulu L Mirchandani [Chairman & Managing Director],
Vijay J Mansukhani [CEO & Managing Director],
G.Sundar [Director],
Anoop Pillai [Co. Secretary & Compl. Officer],
SK Jain [VP-Sales & Service]

the All conversation Mail copy attached along with this complain.

In last 4 months Onida department Harassing me,Not Provided any services my both AC Under warranty 22-June-2012 To 21-June-2014.

Now i don't want to repair Faulty AC Because they are not working so please register my complain for Grievance Regarding change my defective AC.


Regards,
Name:Arvind Sharma
Mail Id:[protected]@gmail.com
Address:Paschim vihar New Delhi-110063
Phone no :[protected]
[protected]

THIS IS COPY OF COMPLAINT SUBMITTED TO ONIDA FOR KIND REFERENCE.


To: [protected]@onida.com

Subject: hydrocare60nc



I purchased an onida hydrocare 60nc from bismi appliances kochi on 8 10 2012. I faced a lot of problems from the beginning itself. If you search the complaint history you can get it.

The wash drain switch made some problem. The spin motor failed next time.. After repairing all this once again now also the spin motor is not working. Wash drain switch again failed. Now i am not able to use the machine. I launched a complaint on last week of july 2013.so far nobody has attended the complaint. I am not able to use the machine. I request you to replace the machine with a similar one as this may have some manufacturing defect as it is facing same problem again and again.

[protected]@bsl.in mob.[protected], air staff quarters, kakkanad ,kochi, kerala.

I am sure to have made a mistake in purchasing a onida product , how ever that is been done, now I am paying for it
I have register a complaint at your service centre complaint no1308A[protected] and they promised to send the technician the next day , let me make their life easy
I delivered my T.V. set to there service centre on Saturday, till this Friday there is no call from the service centre

I have made more than 20 calls , the phone is never answered ,frustrated with their attitude toward customer I call the call service no given in the owners manual.
No wonder they do not have any escalation contact no’s or e-mail id , they straight refused , helpless I took the help of the net and called the corporate contact no. that too remains unanswered
may that is the culture of the company,

I have been left with no choice but wait for the mercy of the service people . and take up the issue with consumer forum

james

Dear Team,



This is to inform you that I have purchased a Split AC 1.5 ton on 5th March 2013,

And with in 2 month there is a problem in my AC but I am not happy with the services



Which is provide by your agra service center people



Request you to kindly look in to the matter and replace my unit on priority



Regards…



Sachin Bhatnagar

Mobile no: [protected]

Hi

We own a Onida 24inch LCD TV, we took it to onida service center around 6 months back, as it has the problem of not allowing us to use any controls to change channel and sound(its like not operation are valid), after few minutes.

They kept with them for around 4 months and didn't do any repair, after we call them up they said like TV is repaired by replacing a motherboard, so we got it home and checked but still the same problem exists,

So we took it back to them and waited for around 1 month, and in between we were calling them up to know the update. The response from them is very poor. at last we went to receive the TV at their specified date and time.

When we went there to pickup the TV, then in front o[censored]s they are getting the TV from store room and fitting one more motherboard, and we have to wait there for around 3 to 4 hrs for observation.

Then we took the TV home, in a very anxiety we switch on the TV, the TV picture clarity is good but there is no sound, and the first problem also exists, We give to service center to get our problem recovered not to get a new or some other added problems.

We are feedup with the their service and response from them, The people at the service center are very negligent, irresponsible. Even after three consecutive deliveries also they were unable to fix the TV.

I still have a question that even after keeping for one Month they didn't even touched the TV for repair, and over phone they are pretending like they are trying very hard to repair TV.

We are really disgusted with the service provided by Onida, our money, patience, time, effort, are wasted upon which we have undergone mental torcher with the your service and response.

Upon all these effort of ours, we see the our TV without any sound. how disgusting it is, we curse ourselves for buying Onida and for your valueless service.

Hoping to get a quick service from you.

I have mistakenly locked my 14" Onida TV (14 XS Dlx). Now it is asking for the 4 digit password and I am not able to recall the same. Kindly help me with the master password so that I can use my product. Please contact me by sms or call on my number[protected] or send me an email with the required details on below email id :
verma.[protected]@gmail.com

Regards
Jai Chand Verma
[protected]

SIR,
THIS IS TO BRING IN YOUR KIND NOTICE THAT I HAVE PURCHASED AN ONIDA AC IN APRIL 15th ,2008 FROM SHAMLI FROM MUKESH ELECTRONICS HANUMAN ROAD SHAMLI. SIR WE HAVE REGISTERED A COMPLAIN AGAINST THIS AC ON MARCH 14TH , 2013. THE COMPLAIN IS THAT THIS AC IS NOT FUNCTIONING PROPERLY THERE IS SOME ERROR IN ITS COOLING COIL AND DISPLAY. FIRST OF ALL WHEN WE REGISTERED OUR COMPLAIN NO ACTION WILL BE TAKEN ON IT FOR A MONTH AND WHEN WE TOLD THEM THAT WE FORWARD THIS MATTER TO CONSUMER COURT ,COMPANY SEND HIS ENGINEER BUT YOUR ENGINEER IS INCAPABLE IN REPAIRING IT WE AGAIN MADE A COMPLAIN AND YOUR COMPANY AGAIN SEND THE SAME ENGINEER.. BUT NOTHING WOULD HAPPEN IN OUR FAVOUR. AFTER MAKING COMPLAIN TWO OR THREE TIMES AGAIN AND AGAIN TODAY YOUR COMPANY'S ENGINEER HAD COME AND DECLARED THAT IT IS NOT IN HIS HAND TO REPAIR THIS AC.. SIR I WANT TO TELL YOU THAT WE HAVE THIS AC IN GUARANTEE PERIOD ND EWC OF THIS AC TOO. SIR WE WANT IMMEDIATE ACTION IN THIS MATTER i.e. WE WANT A NEW AC OR WE WANT THIS AC TO BE REPAIRED COMPLETELY.. UNLESS WE WILL GO TO THE CONSUMER COURT.
SIR YOU HAVE ONLY 24 HOURS TO TAKE SOME ACTIONS AGAINST MY COMPLAIN UNLESS I AM NOT WARNING YOU I AM ASSSURING YOU THAT I AM FILING A CASE AGAINST YOU.
THANK YOU

SUBODH KUMAR AGGARWAL
AGGARWAL MILLS STORE
HANUMAN ROAD SHAMLI
MOB.[protected]

I am Raju Kumar and I have an complaint against a TV Repair company, I have an Onida LCD TV the problem is panel breaking I have contact the Raji Home Appliances company engineer has came on 9/04/2013 and lift LCD for repairing they are asking delivery on Friday 12/04/2013 but they are note delivered till now they are not answering my phone call there fore I kindly request you to do something for me.

Product description (model number) - LCO241MH-100003
Date of purchase - 22/04/11
Purchase location M.K. Electronics Ali Vihar
Cost of Product - 16500/-
Receipt / Invoice no. 1015
Under Warranty (Yes / No) - No.
Jobsheet no./ Copies - 120278
Service center location: - Raji Home Appliances,
556, Near Markaz Nizamuddin, West Delhi
Cost of Damage - 5200/-

thnaks & regards
Raju Kumar

I have mailed my below mentioned complaint to '[protected]@onida.com' two weeks back but no body has responded back

I bought a microwave Owen (25 lts,Model no:25cjs26b) on 3.02.2013 from Navrang , laxmi nagar, Delhi. After 15 days o[censored]se it started giving display related problems. I called up ONIDA service center and the engineer temporarily fixed it but again the display started giving problems.

On May 9, I lodged a complaint no.[protected] and the engineer visited my premises and informed that panel need to be replaced. Since then I have been frantically chasing helpdesk , local customer care center(Mr Tomar, Mr B k Nanda) but till today there is no progress. A very shoddy service culture.

I am really appalled by callousness of your staff who simply are asking people to call local center and they in turn ask to call head office.
I was totally misled by sales representative who coaxed me to buy Onida Product for which I had reservations related to after sales service. But he misled me citing that aftersales is supposedly best in Industry.

If this is the state than I am at loss to fathom this.

Can anyone look into this?

Dear Sir/ Madam,



I have purchase a Onida AC model Number S18FLTN3 in Vasanth & Co. Nanganllur Branch in chennai on 31st March 2012 at 9pm.

I have given a complain to service my AC on 27.05.2013 and complain number [protected]. 28.05.2013 one of your service person Mr. Mani (Mobile No: [protected]) came and seen the AC and told AC is working properly but i complained him to bring any of your senior person because we are facing the problem after fixing the 2 fall ceiling. He has informed his senior Mr. Nataraj (Mobile No: [protected]) and he called on 31.05.2013 and told he will be coming today but till now he has not came. Today i have called him, he has told will check and call after 5 min but no call came from him, i was trying his number from 2 pm he is not picking the call. If my issue has not sorted within a week, i will file a complain in consumer court.

Thanks & Regards
Vinodh Anand. S
[protected]

I PURCHASED 11 ONIDA WINDOW 1.5 TON AC FROM ONIDA FOR WHICH I PAID CHEQUE. THE CHEQUE WAS REALISED. ACS WERE
DELIVERED TO ME IN INSTALMENTS AT MY HOUSE SITUATED AT U-77/12, DLF PHASE III, GURGAON. OUT OF 11 ONIDA ACS PURCHASED
BY ME 9 WERE INSTALLED AT MY ABOVE ADDRESS IN APRIL, 2013. SINCE THE TIME OF INSTALLATION THE ACS WERE NOT WORKING
AND I REGISTERED MY COMPLAINT IN MAIN SERVICE CENTRE OF ONIDA ON TOLL FREE NO.

THEY REGISTERED THE COMPLAINT AND GAVE ME GURGAON SERVICE CENTRE NUMBER. INSPITE OF REPEATED REMINDERS AND
TELEPHONE CALLS AT GURGAON SERVICE CENTRE, I AM UNABLE TO GET THE SERVICE OF MY ACS. I TRIED TO TALK TO MR. SURESH
JOSHI, MR. JOSHI, MR. GANGULA, MR. GIRISH, MR. JASPAL. ALL PROMISE TO SEND THE ENGINEER VERY NEXT DAY, BUT NOBODY
COMES. THE REMOTES OF THE ACS GIVEN TO ME WERE NOT OF THOSE ACS INSTALLED.

I REQUEST YOU TO HELP ME IN THIS MATTER AND GET EITHER MY ACS RETURNED OR GET IT IN WORKING CONDITION.

ANIL JAIN
[protected]
U-77/12, DLF PHASE 3,
GURGAON, HARYANA

Dear Sir,
Sub: Poor Response from Onida Services from Pondicherry – Reg.
I’ve registered my compliant (Oven Repair) with the local onida service centre on last 10th May’13. After, I lodged the compliant, I had requested for more than 6 times and subsequently had the discussion with the local manager Mr.Sivakumar(3 times) and for the past 18 days, even a single guy didn’t turn up for the service?? Is it a way as a company servicing for the customer centric? When, I lodged the complaint on the same day(10th May’13),I had purchased one 1.50 Ton new Onida A/C and the service Executive(Mr. Raja) demolished here and there in my house and in it’s own, he has fixed the A/C in my house !! For such a incapable service by Onida, I’m totally torchered and mentally agonied. Kindly look in to the matter (“owners Pride and Neighbors envoy”) and solve the problem at the earliest.
Note: When, I called Mr.Sivakumar, he use to tell the same story like, will send the person within 1 hr or simply avoiding?

Warm Regards,
S. Bharani dharan
[protected]

i have Onida LCD TV 22", i have created 4 complain in onida cust. care on 31 march 2013 to 15 may 2013,till date no solve my TV screen problem, and not pick-up any incharge my call, and Onida custmer care given rong number again and again For ahmedabad service center.
tv service warenty last date is 3/07/2013, after due warenty i will pay service charge.

i have created complain.
(1) [protected]. Date 31/march/2013
(2) [protected]. april /2013
(3) [protected]. 4/may/2013.
(4) [protected]. 15/may/2013

this complain is same 1 problems....
pls help me..

Rajesh Prajapati
Mo - [protected].

A-21 shiv shakti appts, Nr. sun flower school, Malav talav , jivaraj park, ahmedabad. gujarat.

MY COMPLAINT NO: 1305a[protected]. SPLIT AC-OUTDOOR UNIT MODEL NO: S18FLT-N6

i HAVE PURCHASED THE ONIDA SPLIT A/C FROM GIRIAS FROM RA PURAM CHENNAI-28 ON 23RD MAY 2013.Bill No: CS/RAP/14454/23.5.2013.
ONDIDA UNSKILLED TECHNICIANS FIXED IT ON 25TH MORNING AROUND 11 HRS TO 2 PM. AT 2.15 THEY HAVE INFORMED THAT THE FAN IS NOT FUNCTIONING AND ONE MR KAVIARASU WILL ATTEND. WHEN I REPEATEDLY CALLED HIMHE HAS NOT RESPONDED TO MY CALL. I HAVE ALSO CONTACTED YOUR CALL CENTER WHERE MR PRABHU INFORMED ME THAT I HAVE TO PAY FOR THE FAN CHARGES IF IT IS BEING CHANGED.
FOR A NEW PRODUCT HOW I AM RESPONSIBLE FOR THE FLAW?
WHEN I AGAIN CONTACTED MR SHANKAR AND TECHNICAL HEAD THEY HAVE INFORMED ME THAT A NEW TECHNICAL TEAM OF PERSONS WILL ATTEND TODAY WITH IN 6 PM. REALLY WORST SERVICE.
TODAY, ALREADY TIME LAPSED.
WHAT A TECHNICAL WING YOU ARE HAVING? ARE YOU NOT ASHAMED OF YOUR SERVICES?
IF YOU ARE NOT TAKING IMMEDIATE STEPS TO RECTIFY MY A/C I WILL GO TO CONSUMER COURT AND I WILL WRITE A DETAILED LETTER IN THE HINDU LETTERS TO THE EDITOR AND SPOIL YOUR NEW BRAND IMAGE AT CHENNAI AND THROUGHOUT INDIA.
WAIT AND SEE..

REGARDS,
S.LAKSHMI NARASIMHAN.[protected]

I HAD BOOK COMPLAINTS REGARDING FAULTY SPLIT AIR CONDITION AT CUSTOMER SERVICE CENTER TELEPHONE NO[protected] VIDE COMPLAINTS NO [protected]. THEY TOLD ME THAT YOUR COMPLAINTS WILL BE SOLVED WITH IN 48 HOURS. BUT TILL DATE NO PERSON IS AVAILABLE TO ATTAND THE COMPLAINTS. TODAY 25/05/2013 THE CUSTOMER CARE NO DID NOT RESPONSE. I DONOT KNOW WHERE TO APPROCH. PLEASE HELP ME

Respected sir,
sub:- complaint against the company.

Sir,
i Aditya M.bawankule residence of Nagpur, Maharashtra want to log a complaint against the company named onida for the TV i owned KY thunder. i have already called the engg. from the company but there is no response from the company and not even engg. i have called.
kindly note my complaint and take a action against the company.
your's faithful
Aditya M. Bawankule
contact no. :-[protected]