Onida / MIRC Electronics Complaints & Reviews

We have purchased an Onida TV with woopher setup.We have purchased it about 2 years back.It hasn't been working since a couple of days.It isn't turning on.So I would like to request the Onida service centre to contact us and resolve the problem as soon as you can.This is our contact number [protected]

Sir, I have purchased one Semi Automatic washing machine at Gulbarga Karanataka on 9.4.2014, it is not working since 20th of this month . I went to the seller of the product he advised me to raise the complaint, which is raised on 25th of this month thereafter I met with the service provider at Gulbarga, he informed that he is not in a position to provide service . Then again I contacted to the customer care number on 28th and 29th and requested the customer care to give the phone number of any other higher ups so as to submit my query but they refused to give the same and at last on again and again requested to the service provider at Gulbarga then they sent Sri Siddu service men on 30th of this month he informed that the machine is not working because of the fault of ours and demanded to pay service fees, this is paid and got rectified the problem. This is the problem faced by me because of your product purchased whereas in other products we could not find this . I am holding other products also but wherein I have not faced this problem. Your customer care is also not bothered to provide service immediately they just say that it will be attended. I received the service after five days of the complaint raised. This should not happen to any others . If any details needed I may be called . your service provider is so adamant he never heeds any others request Rajashekher Patil Gulbarga Karanatka [protected]/[protected]

Dear Sir / Madam, Despite many calls and emails sent to [protected]@onida.com and [protected]@onida.com. I did not receive any reply yet. I'm experiencing very bad sound out put. Complaint number[protected]. Please find the attached photo and help to resolve ASAP. Thank you vvery much for this initiative.

Sir this is regarding the compliant of the washing m achine(strome) which I purchased on[protected], sir from I last two weeks I am facing a problem with the operation of machine for which I compliant many times to your customers care, but they are giving reference number and assure to send some executive, but no one visited or called and when I re compliant then they telling your compliant already settled. And when I noticed the fact then they given me the local operator number where the lady assured to send some one but still from last 10 days no one called even your customer care operator bothered to solve complaint. Sir is this your assuernence of after service to the customer? Your executive repeatedly telling that my warranty of 2 years over, and I will be charged for which I agreed, but not ready to solve the problem, so I just wanted as onida whether your assuernence over once the warranty is over. Sir I really fed up to purchased the product from the company which is careless about customers.[protected]@hotmail.com

I register a complaint on onida customer care 13.8.14 complaint no.[protected] but still not attend my complain till now 21.8.14. i already three call to customer care but no response from cc. its always ask cc engg.. attend tomorrow. Manjeet [protected]

We have purchased a Onida window AC 2 month earlier with lot of hope as it was our first product of Onida. But within two month we are suffering lot of problem in Onida AC which is related with draining issue . We have booked this complaint on 12th of August 2014 and our complaint No is "1408A[protected] ". We have contacted to; customer care, service Center and delear . Everyone is passing to other and we are running between one department to other like a government office. Now we have planned to file a case in consumer court, but before going ahead i want to try last time to resolve it with company . I will never suggest any one to buy any product of Onida because of its worst service.

We have purchased a Onida window AC 2 month earlier with lot of hope as it was our first product of Onida. But within two month we are suffering lot of problem in Onida AC which is related with draining issue . We have booked its complaint on 12th of August 2014 and our complaint No is "1406A[protected] " we have contacted to; customer care, service center & Dealer and everyone is passing it to other. Customer care is saying that i have to contact service center, Services Center is passing it to Dealer and Dealer is passing it to Customer Care. Expecting some professional and satisfactory response from company.

We brought Onida LED TV in May, 2014 But it is not working now. We are continuously in contact with customer care from last month but did not get positive response. So you are requested to kindly look in this matter & solve it on top priority

Hi, I bought an Onida AC about 2 years ago. It was a 1.5 ton AC. It has been serviced on a regular basis. All of a sudden it stopped working. I refilled the gas and within two weeks the AC stopped working again. When I called the customer service, they sent an agent after 4 days. He suggested that we replace the AC with a new one and collected Rs 450 for that visit. It has been almost three weeks since we complained on July 26, 2014. The AC is still on the floor with a large opening in our bedroom. He did not even put the AC back after checking. We paid an additional Rs 15000 to Onida Service and we are still waiting for a new AC to be delivered. I would request you to stay away from this useless Brand. Dont be carried away by the costs of your product, they sell substandard products and their service is non-existent. Please invest in other brands. Regards.

From May 2010 till 2014 2 times the T.V. was taken to ONIDA agent spent Rs. 8000/- . the last one was in 2013 March - within one year the T.V. is not operational as expected. Within 1 and half hours time the whole picture become whitish and cannot see any clear picture. Now I have stopped complaining as I know no use again spend money at service centre and ead aches again

To the admin
Sir i have many times call on onida customer care[protected]
And registerd complaint of my onida 1 ton split ac
Sir my ac's compressor is burnt and all i got from onida is that it is out of stock.. I m writing some of my complaint number. The ac has not worked for the whole season. It took them 1.5 months to figure out that the compressor is gone and they tried to fill some gas and make it work for the time being. And now that they agreed that the compressor is gone, they say it is out of stock. I am tired of making calls and requests. Plz tell me what can i do . Can i go to consumer court


Complaint no date

0080: 12/07/2014

Contact persons
Mr tomar [protected]
Mr satish [protected]
Onida service center [protected]

Worst part is the attitude and the fact that one has to start from scratch every time you call to explain and then all i get is wait for another 5-6 days. I am tired of this. Please help.

I have purchased onida led 32 " in nov 2013 and it has sound problem in june 2014. I made a complaint on[protected] but after 2 months nobody taking care of my complaint. Receptionist is very rude every time I call them. My ph no. Is [protected]. I am from mullana distt. Ambala.

Inv.u[protected] Date-16/06/12 Many time remind your care center haldwani, but i not get any service from this center. rgds Ankur kumar flat no11-12 new colony sectore A. V.po jawahr nagar, P.o.-Nagla-263149 [protected]

I have never seen any worse customer service than this. The is no
Absolute care. I gave the board of the TV 3 months ago and Neither do
They respond to my calls nor bother to give an update. I am completely
Fed up . Will i get the problem resolved?

Hi,

I purchased onida a.C from authorised dealer the serail number is [protected].
But now its compresser is not working i tried to contact service center but there is no response.

Please look into the metter asap.

Regards
Amit
[protected]
Seth.[protected]@gmail.Com

Sir,
1. I Purchased Onida Xaria Model No. LO32XRGBB, Sl No. LO32XRGBB8J4002307 in Bangalore 4 years ago. My LCD suddenly stopped functioning and when switched on there is no power supply is coming. I tried to some of the Onida Service centre at Bangalore who advised there are no spare parts available for servicing the subject power supply.

2. Can you please suggest me an alternate source from where or from whom I can get my LCD to functioning stage or working stage or repaired please.

3. My contact details are Ramesh, Mod[protected], email ID [protected]@gmail.com and residential address 198/A, 17th main, 22nd cross, sector 3 HSR Layout, Bangalore - 560 102

Thanks.

Dear Sir/Madam, I'm writing this mail in total disappointment with Onida's product and service center. 1st Complaint registered at Onida Customer Care :1404A[protected]April 12 (This ticket is raised and closed by the Onida Service representative (Technician ) without our knowledge saying service is completed and the ticket is closed) 2nd complaint registered at Onida Customer care :1407A[protected] (Now the washing machine is not at all working.) 3rd Complaint registered at Onida Customer care for extended warranty :1407A[protected] We had requested for extended warranty from the Onida Service executives who came home for the repair and they said they would bring the documents /papers next time when they would come home.) For the first ticket :- We have been following up with the service person for the past 3-4 months, At last they closed the ticket without repairing the machine . During this time we had requested for the Extended Warranty as our warranty comes to an end in June, They (Customer executives)said I could do it at anytime and they would provide it when they would come for the next time visit and they never showed up again. Initially the Issue was Washing Machine used to make Big Noise while operating. Sticks supporting the Drum were misplaced and initial Service Executive had checked and said the spare part is not available and they would get in touch with me when the spare part is available. After 1-2 weeks I contacted again and they said spare part is still not available. Again after 1 week I contacted again and at this time they said they would send the executive with spare part after a week, After a week service executive came and opened the complete machine and tried to fix the spare part which they had brought, then they realized it was wrong spare part which they had brought. So they said they would get correct spare part after 1 week. After this they never contacted. And about 10 days back my washing machine totally stopped working and I raised another complaint, I checked with customer support and she said that previous ticket is closed mentioning that its resolved, And this time I requested to reopen the ticket and she said its not possible, Then I requested for filing another complaint and executive came and checked the machine and again started the same old excuse of mentioning that the spare parts are not available we need to wait and we are waiting for another week for the parts . we tried to contact the Onida Customer care 5 to 10 times and Finally tele executive picked up and told us that we need to WAIT. I Followed up the ticket on 14-July-2014, After half an hour of waiting in queue for getting the customer care executive, Some lady picked up and talked so casually as if she doesnot belong to Onida and she cannot resolve the issue and anybody hearing her conversation would Think why we got this Brand Onida. She gave at last one Mr Raheem's number's [protected] and asked me to contact him, I again emphasized on the problem then she said she will transfer the call to senior people and I waited for another 5 minutes and she dropped the line. Extended warranty we have been requesting for very long time, but nobody is bringing to us. We got the reference of the Branch Managers phone no. whom we have been trying to contact for few days :[protected]-Mr.Janardhan either his phone would be out of coverage or he never picks up. Here are few executives who have come to resolve the issues but never turned up again to resolve or fix or repair the machine ..as next time we contact they wouldn pick phone or they would have resigned from Onida Ravi :[protected] Arun:[protected] and few other executives too for the closed tickets which we did not track it... Mr Vinay:[protected] Following up the latest ticket, Came once to check the machine, Today tried multiple time to contact and at last picked up the call. He mentioned that the washing machines electronic part has short circuit so we need to wait to get the parts. We have been calling ONIDA Customer Care service for the past 4 months to repair the Washing Machine but the only response that we get is NO Spare parts ...we have contacted many departments but they would have only one answer Employee resigned or spare parts not available. We got this machine 2 year back and it has 2 years warranty and we have intimated the Customer care department and the service executives that our warranty period is getting expired on June but they said they would extend the warranty next time they come up for service but they haven't come yet .. We got this washing machine ...considering the brand name ...It is very hard to survive in family where Maids doesn't come in India daily and we depend only on electronic machines.I request to solve this issue at the earliest . Would request that INDIAN CONSUMER COMPLAINT FORUM would help us solve our concerns as we are waiting for the past 4 Long months to get our machine repaired Thanking You, George M Kurian [protected] BANGALORE Karnataka

sir We have problem on our fully automatic washing machine for past three months we gone tro complaint on serivce center on tamil nadu madurai. board problem on our machine we have order borad on service center but till date says stock not recived we not staticfied about onida service We going file complint on court our details name mohamed mirran ' phno:[protected] email id : [protected]@gmail.com

I have lodged Window AC complaint under Complaint No.1407A[protected] on 7th July, 2014. Technician who attended the complaint informed that the AC needs gas filling and said that another engineer will come to fill up the gas. The engineer (Mr. Shoukat) who came to fill the gas came to my house and tried to fill the gas but he DAMAGED THE COOLING COIL and told that this AC requires cooling coil replacement and said the we have to pay Rs.3500. In this regard, it is to inform that we have taken AMC but he denied and asked for the money. It is surprising that he damaged my AC and demanded money whereas I have already taken AMC to cover AC faults. Onida is making money by charging Annual Maintenance Contract of Rs.1800 per annum but DOES NOT provide service. POOR AFTER SALES SERVICE. DO NOT BUY ONIDA PRODUCTS.

I have lodged complaints by mail to you firstly though Ashoka and then directly to you. It is surprising to note that neither did the representative of the company nor the Service Centre In Jammu (ADONIS) attended the job. The job involved checking of the 6.8 HF washing machine and registering an AMC which has expired. In addition I requested the service centre to deliver an intake pipe but to no avail. I have been making frequent requests for the same but there do not seem to be any takers. I request you to convey displeasure to the agency and direct them to attend to the job expeditiously. Yoginder Kuchroo 70/2, Anandnagar, Jammu J&K Mob. [protected]