Onida / MIRC Electronics Complaints & Reviews

hi
i am using onida co21ohtla model tv .i got some problem with it so i took my tv to ADONIS ELECTRONIC PRIVATE LTD customer relation center ayanavaram chennai on 17th jan 2013 (complaint no :[protected] ) they said they will call me back.but they didnt call me i waited for more than 10 days. i call them and ask what happened they said no service engineer we will call back and then i waited for a week no reply from them . i call them once again and shouted they said no power supply we call u soon after power comes .no reply from them i call them again 5 days back they said some problem in ic chip waiting for that to come from the company.today (21st feb) i call them they said problem with board so i will tell how much amount it cost to change i waited in call for more than 15 mins no reply.once again i call them they said we will call but not.. I CANT UNDERSTAND WHAT IS GOING ON THERE WHETHER THEY HAVING MY TV OR NOT I DO NO

I purchased Onida 42"LCD,Model no-LO42XRVBBHD9A4000044 with much expectation of quality,durability and performance.But the product failed within the gurantee period previously and the defective part was replaced. Again the same was failed in the month of November/2012 and I registered a complaint. I am continuously contacting the concerned people of onida and also the customer care. But my efforts were failed in solving the problem of rectification were proved invain. In action of failure of your customer care troubled me in getting mental unpeace.I am approaching the consumer forum for the replacement of a faulty product with a new peace and compensation for Rs 1 crore for the mental harrasment caused by the ONIDA group.The necessary action on the employee for their mischeviousness by the management group at Hyderabad.
Now I am feeling that I had selected a wrong product leaving other beat LCD T.V.s in the market.Hence I request you to look in to the matter with a special priority and put an end to this burning problem immediately as the customer satisfaction is the prime requirement to your company.
The details of the T.V. are given below-
1. ONIDA 42"LCD XARIA
2.Comp. No-[protected] Dt. 17/11/2011.
Thanking you,
Yours faithfully,
P. Raghavendra Rao,
Divisional Engineer, Saroor Nagar,
Cont. nos-[protected],[protected].

Complaint no-1212-[protected]. Not getting service from past 2 months
i have purchased a dvd player on[protected] after 7 months is not working but dvd player in 1 year warranty so i have a complaint registered 2 months ago. still no one from customer care have not reverted with solution. i always purchase onida products for my home. but now am scared to go for any product. i have called customer care almost 20 times on[protected] service centre guys said your product spare part not available in company. please tell what i do, go to consumer court.

Rgs...mahesh chandra
[protected]

Irresponsible Service!!! none of the email address are working...

I was given [protected]@onida.com, [protected]@onida.com, [protected]@onida.com... none of them work!!!! extremely frustrated with this ONIDA COMPANY!!!!

From: Surender Kumar <[protected]@ymail.com>
To: "[protected]@onida.com" <[protected]@onida.com>
Sent: Thursday, February 7, 2013 7:02 PM
Subject: Worst Customer Service!!!

Dear Mr.G.Sundar,

I'm extremely frustrated about Onida and thus, I'm writing you to report my deep grievance with Onida Service center and the WORST SERVICE that I ever had with any company. All my friends and acquaintances advised me to NOT buy Onida product as it is an Indian product and so you will never get a good service.. I ignored them and trusted Onida being the product of India, I truly hoped you will prove them wrong.. But now I completely REGRET of buying Onida product despite their advises and I now 100% believe why people say that and DON'T buy or even recommend Onida product to others.

Onida doesn't care about their customers and has simply outsourced its valuable customer service to someone who doesn't even know what a good customer service is eg: Mr. Rajesh kumar from Spotcoolingsolution. Honestly these things only make the over all sales of Onida poor compared to other brands (Samsung, LG) though their products have issues they are always ready to provide a very good customer service and always care their customers.. Unfortunately, it is completely missing from Onida service centers.

For your record, I'm producing a few of the complaint numbers that I got whenever I reported an issue.. All these issues happened in just 1 month of time and the 3rd one is still pending for MORE THAN 60 DAYS..
[protected]
[protected]
[protected]

Phone numbers I dialed:
[protected] Helpline (totally useless as they only ask to call the local service center and don't give a solution)
[protected] - Mr. Chidananda (number is not in use)
[protected] Spotcoolingsolution that I called nearly 50 times (I've the record that I can produce)
[protected] -- Mr. Rajesh Kumar head of Spotcoolingsolution.
[protected] -- Mr. Surya from Spotcoolingsolution

***IMPORTANT***

I bought this A/C only for my computers as they run 24/7 they require some intensive care but having paid more than 25,000 for something that do nothing than just occupying some space in the room then why should I have that product at all...PLEASE TAKE THIS PRODUCT AND REFUND MY MONEY!!!!!! I will by another Samsung product and I will be tension free once and for all...

I have enclosed the email below that I received from Mr. Rajesh (after I insisted him several times) promising that he will fix the Back panel on 02.02.2013, ref
Model no; S318DMD3... that eventually didn't happen as usual.. Every time I call them most of the time I will only get a Busy tone or I will be disconnected after a full ring Or a person will attend to just give me a false promise that someone will call me back in few mins which they never did.. I'm totally sick of your service and I really don't want your product anymore!!!!

I have 3 products of Samsung including TV, Fridge, Computer and a LG washing machine for about 6-7 years now.. I never faced this kind of worst customer service from them.. For the first time I bought Onida with lot of hesitance and you proved your quality.

I initially thought of extending my warranty but now I'm really afraid if this would be your quality of service and if this is how you treat your First time customer whose product is under warranty then I can't even imagine how bad the service would be if my product warranty expires.

Honestly, I don't even want to service this product because I'm not really sure what other issues are awaiting to hunt my wallet when my product is out of warranty.. I haven't turned ON this A/C even once ever since December 2012 and I'm sure if I had used this then I might have added few more compliant numbers above.

I never had any intention to make this issue an official one but the kind of service I received from Onida made me to do this.. I've also wrote about this on www.consumercourt.in.

I hope this email will reach you and would receive a response soon..

regards
Surender Kumar
Mobile: [protected] / [protected]
Home:[protected]


On 31 January 2013 19:09, Rajesh kumar <[protected]@gmail.com > wrote:
Dear Sir,

The below model of spare is not available right now, we can arrange
the back panel on 02.02.2013, ref
Model no; S318DMD3,

Thanks & Regards
Spot Cooling Solution
Chennai-600087
[protected]

I had purchased onida 32 mms lcd tv . From the beginning the stand provided by the company could not sustain the load of TV and it was imbalanced. Eventually the stand broke and the TV fail down and the panel was damaged. I brought the fact to the notice of the company. After consistent follow up the company gave standard reply in legal terms that there is no design fault and declined to replace the panel costing arround Rs. 15000/- . I have photos of broken stand . If any body has similar experience please contact me on [protected].

Bought the above TV set from Capital Electronics, Ultadanga in Kolkata. After few months problem of background humming noise started when complaint informed and Onida sent their representative ADONIS ELECTRONICS PVT LTD, based in Kolkata.The technicians came a number of times but unfortunately could not fix.To make the complaint short the technician opened the set and changed the inside board twice but did not work. I requested to replace the set but who will listen? Then as the warrenty was running out over a year it was renewed at a cost of Rs 5200/ till Dec 2014. Sadly the TV packed up completely without picture on Thurs last when phoned I was told that as the next three days are holidays nothing can be done before Monday i e 28th Jan. Had a call that someone will come to pick up the set at 6 pm but nobody turned up at the end. What a frustration indeed! Having spent a large amount of money when purchased the set and see the end result. We are without TV for sometime now.
Hence we do not have any choice rather to make a formal complaint hoping action will be take immediately and the set will be replaced.
Thanking you in anticipation.

Onida LED 32" bill no 313910 purchased from Snehanjali retail pvt Ltd Kalyan(W) on 7th Jan 2011,Got non functional in July 2012 ..Motherboard was declared failed by the technician,however it was told that replacing a motherboard will take ample of time,as the same is provided from Delhi Office,but after repetitive requests the same was replaced(As per technician)on 2nd August 2012.However no warranty or guarantee was given for the Motherboard by the company and Rs 3850 was paid, receipt no 460222(dated [protected]. Now on 14 th January 2013,there was problem with the screen,hence Technician was called,as per the technician again the Motherboard had to be replaced for which we would be charged again 3850.Now how many times would we be charged for purchasing an ONIDA LED tv.

I have purchase Onida Lcd at Snehajali murbad road kalyan on 07/12/2011 due to sound is not come i complaint at Snehajali on 08/12/2012 Onida techanician attained the complaint after two day he said the motherboard is not working properly hence we change the motherboard within few days
he taken the zerox copy of recipt on the same day but he not come to replace motherboard till today i.e on 12/01/13 hence this complaint forwarded
pl do the needful. my cell no.[protected] & my mailing address is [protected]@yahoo.in

Hi i possess aonida 21 inches tv .After a long time it encountered a problem.I locked a complaint at onida customer service centre on dec 3 2012 and the service engineer had visted my home after 17 days and he asked us to pay 950 rs for change of speakers.Even after the replacement of speakers the problem was not rectified and hesaid that he will be visiting back and till now he hadnot visited and when i call him heturns off his mobile.

worst service never seen from onida
kindly help me

Six months ago, I had purchased Onida semi automatic machine from Vijay sales Opera house branch. I have received the machine with manufacturing defect. the button functioning for "heavy" "normal" and "drain" is the same. From the time I have received the machine, the button is not functioning properly. the company's technician has replaced the button seven times. this will happen tilll it is in warranty period. What after that? I have asked for replacement but have been deneid for the same. Please help!

we have purchased Onida Grill Microwave - 21GTP13 from Hedda appliances kolhapur in 2008 but its electronic keypad is not working since last 2 years so we have registered the complaint in the show room but the person who visited our location have not offered us the proper solution for the visit only they asked us abt 350/- charge and for the repair it will be add on. as we didnt get the proper response from the company person we are using our oven as a cupboard. so the scenario now a days for us the ONIDA GRILL MICROWAVE oven is food storage department for us not the cooking one.

so requesting you to take a look on the same and try to give us the proper solution ... keypad option for the oven as in kolhapur we couldnt find the same.

Anandrao Vanire
Kolhapur
[protected]

Don’t Go for Onida... they are manufacturing the product only for 1 year...After completing the warranty period the product will stop work. Also the spare part will be very costly... In my case MY Onida 24"LED TV did the magic... It’s stopped working 1 year and one month.

And such a small board (the power supply unit) they are asking rs.4500/- if the same was in samsung it will comes only 1200/- ah what a difference... also they are not sure that it will work for more than 2 months... What a beauty... Thanks onida for the best product which you given to me...

I purchased Onida's microwave oven . Last month it got repair .
I logged a complaint - [protected] . It has been since one and half a month . Still now it is not resolved.
Onida Service Center
RBR Electronics No 26, Nagendara nagar , Velachery main Road ,Velachery .
I heard that this is the center working on this complaint . We are asking on the status of the complaint to this service center weekly. Every week they say , we havenot yet received the part .
We are really frustrated . Already escalted this to Manager Balu . Still no use.
Please provide higher authority contact/escalation point .

please send my emi date to my mobile number [protected]

Sir,

I have placed online Order on Naaptol website vide Order No. 5394790 for Onida Power Convection 20 Chef - MO20CJS26F on 13 Nov 2012. As per the website announcement, the product should have been delivered within 10 days. On follow-up, it was understood from the BPO that the order is not yet processed and promised to escalate the issue of non-delivery. Accordingly, a mail confirmation was received from Naaptol on 26 Nov 2012. On again follow-up today (27 Nov 2012), they informed me that the order is yet to be processed and it will take couple of more days.

In view of the above, when I searched the site, I found that this is a regular complaint with Naaptol and some times due to avoid such calls, they are dispatching defective parts. As such, you would like to understand how should I take up this issue in the consumer court or why the website is not banned so far which is causing unnecessary problems to the genuine customer like me.

Appreciate your early response in this regard.

Regards,

Shiva
[protected] (M)

Hi I am Abraham Samuel from Bangalore
totally dissatisfied with your product onida dvd hdr 5533 as well as service after sales.
i purchased it on 21.05.12 in Bangalore Pai international Bannerghatta road. we did not use it for One and half month. not a single day i use it. because of my sisters marriage in our house. one day we thought to play DVD but it was showing no disc. we tried again and again.but we got same result....

complaint no- [protected]. i have registered 8 days ago. still no one from customer care have not reverted with solution. i always purchase onida products for my home. but now am scared to go for any product. i have called customer care almost 4 times on [protected] and service centre guy Mr. Nagest on [protected] and they said today service centre guy will come. unfortunatly no one has reverted till now. trust you have service centre and wake up after this mail.

Rgs...Charan
[protected]

Dear Sir / Madam,

We are getting harassed by Onida service from last 5 months. We have bought an Onida washing Machine on 16/11/2007. It has 7 years body guaranty, as per the warranty card. Our washing machine's body has been spoiled in June 2012. So we filed a complaint with Onida Customer service on 18/6/2012 with Ref. ID: [protected]

As there was no response, we have filed another complaint on 29/6/2012 with Ref. ID: [protected]

We had a discussion with the following Onida employees:
Mr. Suresh - [protected]
Rakesh Sharma - [protected]
DC Joshi - [protected]

Then Customer Executives visited our home for the inquiry and have taken snaps of the washing machine, bill & warranty card.

And finally we have been redirected to Mr. Onkar (working in Karnal office of Onida) - [protected]. We are in the process of discussion with Mr. Onkar from last 3 months. And he is just delaying always, by saying that the washing machine parts will reach Gurgaon soon and your machine part will be replaced soon. A month back Mr. Onkar told my father that we do not have new part for your washing machine and we can provide you a discount if you will buy a new washing machine. He gave us Item code for the new machines and informed us about the Onida website from where we can check the model. Later he refused by saying I have never committed to give you discount on new washing machine.

I request you to please help us.
Thanking you.

With due regards,
Navneet Singh
[protected]

This is Chetan here from Banashankri -Bangalore ,we have purchased a onida LCD -Tv in 2011 modle 32" XARIA LITE 32XRDL -200 WAT .
We had some problem picture colour change so we called your service person to attended a problem he came and said mother board is the problem
and charged 5,000 Rs. The remote what they have given is very bad. Every month need to change the batteries. Onida is a company. They are very bad in manufacturing TV. Request to all that please dont buy any products of ONIDA. They are a [censored] company.

Dear Onida team, I bought an Onida Ego 21" TV on 2nd of Oct 2012, and it got defect just within 10 days of its purchase, on 13th Oct 2012, and now I am having serious trouble. The dealer is M.D. Electronics, Pal Bazar, Jadavpur, Kolkata - 75. I took this TV set to the dealer, they refused to do anything about it, I also wanted to upgrade the TV, purchasing better Onida product by exchanging this defected item, paying upto 5K more but they did not even shown interest.

This TV was for my rented room, and I was planning to buy an Onida LED TV at the end of this month for home, for my dad. And as I am having bad experience on Onida, I am now rethinking over that.

Please do something for this, I do not want to lose my faith on Onida, an Indian company.