[Resolved] Onida Washing Machine — No proper service provided by Onida | |
I bought onida washing machine(Hydro smart) from unilet store in BTM layout, Bangalore in June 2008, from the 2nd month it started giving problems.The logic is completely corrupted, it switches into different modes automatically on its own. During the wash mode also it continuously takes the water, we have to switch off the water tap manually. I reported the same to the Onida customer care one engineer came and checked, he said that he has never seen a problem like this.He cross checked the functionality of the washing machine with some other engineer over the phone. At last he said that this is working fine. I have raised the same complaint number of times, But nobody responded i have even made a complaint to Onida through website but no use. By having a good opinion on Onida T.V i bought washing machine but the service and product quality is pathetic and worst worst worst. So it is always advised to have a review of the product before buying. Don't opt for Onida washing machine. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Onida Service centre has no reply especially in chennai. They simply always asking the details again and again and they dont sent the people. Main office use to sent to Keelkatallai (Chennai ) branch they dont have efficient people to do and if they solve one problem and another peoblem will be created by them. No reponse from them. Though I have onida product only, but after seeing the service of onida we feel we have taken wrong decision to purchase onida product. If the same is continue it will bad name to onida products. I hope you may take care of your service centre to do the prompt service to the customers.
I am a DOCTOR residing in south Bangalore. we have a ONIDA washing machine Hydrofall 7.0 purchased in 2006. we took an extended warranty- AMC with the official service centre for ONIDA in Banglaore - ADONIS ELECTRONICS PVT.LTD. Sadly the machine started having problems exactly after the expiry of the purchase warranty. the service has been so bad since then that in the past 1 1/2 yrs we have been living more days with the machine NOT WORKING. The centre takes atleast 10-15 days to attend- that too after about 10-20 phone calls- from the customer care to the managers of the centre. their attitude is so bad that we just can't bear with it - But for the extended AMC Period expiring in 2012 - we would have disposed off the machine- The last complaint(right now) registered on 29 th nov-2010- with complaint no.[protected]- is yet to be attended till date(6 days) despite about 10 calls - and no sign of it either. This complaint has been a follow up of the previous- which they so called attended a day before it conked off again-( which they had again taken 8days to attend). so it has been a miserable experience with the ADONIS ELECTRONICS LTD.- Bangalore. It is sad that ONIDA relies on such companies to provide the service. please do something drastically correcting. DR. K. ANIL KUMAR, NO. 70, 4TH MAIN, POORNAPRAJNA LAYOUT, UTTARAHALLI, BANGALORE-61, KARNATAKA, MOBILE-[protected],[protected].
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+91 20 2837 5561 [Mumbai]
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
Kindly send your Address and Contact Number for necessary Support.
Thanks.
Sarah Pereira
Mumbai