Onida / MIRC Electronics Complaints & Reviews

Onida DVD purchased from Vijay Sales, Mira Road (East). The unit has a problem, the remote stops working just after two - three days of installing the new cell. The remote has been changed four times by the Onida Customer care & they are just trying to complete the six months warranty period so that they can come out of the warranty & charge for the defect in the piece. Even the customer care executive who has visited for checking the problem in the unit, instead of solving the problem talks so arrongantly as if they are doing any favour to us. They are aware that the unit is defective but don't want to resolve the problem or replace the piece. The person who are aware about the problem are Mr. Atul from onida Customer care, Mira Road & Mr. Vishal/Ms leela from Vijay Sales, Mira Road - (E).
Latest complaint no is 0187 with vijay sales.

Right from the begining we are in regular conversation with Vijay sales people .They dont want to give anything in writing even they are not acknowledging our application for the defect so that we cannot lodge a case in consumer forum also .

The Warranty will expire on 15 august 2009.so i request a speedy response from the consumer forum to issue a show cause notice on the onida as well as vijay sales mira road branch for not entertaining us for the defective unit sld to us.

Regards
Kalpesh

This is to inform u that ONIDA/LCD 32" Xaria purchased by me on[protected] from Kohinoor Dadar(E) showroom (opp. fire brigade) is giving some or other technical problems from the date of purchase. Its some part has also been replaced once by ur Chembur service centre. Last Saturday ( 1st August 2009) I had lodged a complaint with Kohinoor showroom regarding non-working of LCD TV. Despite repeated reminders and assurance nobody turned up even after 6 days of complaint. Finally, after lot of follow-up one technician named Mr. Mishra landed my house today and immediately left my house stating that he had not brought with him the power board. He even scolded at me stating that I should have complained regarding non-working of power board. When I complained to Mr.Jayesh o[censored]r Chembur Br., he also gave me arrogant reply stating that they donot have stock of power board and that he will be placing the order with ur Gujrath factory and on receipt of the said item TV will be repaired. In this regard I tried to contact Mr.Shailesh Naik ([protected]) but there was no response to my 12 calls made to him. In this regard I would like to know Why ONIDA took 6 days to respond to complaint ? How is it possible that ONIDA is not keeping stock of its items ? or is it that ur Chembur Br. fellow was telling lie regarding non-availability of power board ? What steps are being taken by ONIDA to avoid such incidents in future ? I am very disappointed by ur company's approach. I have decided not to buy ur products in future.

To, Date: 05/09/2009
MIRC Electronics Ltd.
Onida House, MIDC,
Mumbai - 93
Sub- : We want Fresh New TV Set
TV Model no: 21 SLU250 Faulty Television from day first.
Dear sir,
With reference from market ONIDA Brand name we found top in TV marketwith your quality service support. So we have purchased Onida T.V.
From M/s Virani Electronics,
9 Jai Laxmi Narayan Co.Op Hsg Soc...

I have been complaint earlier on[protected]
by this complaint compeny had call back TV for the repair of that problem i have mentioned i.e. Colour Patches on screen. they took the TV and after repairing they are demanding the fee i.e. more than Rs.3000/=
again i am complaining that the compeny is demanding the fee for that problem which is not corrected in warranty period as i told earlier. then the compeny not delivering the TV to my house. please give me the right solution that i will do.

earlier complaint[protected]
I have purchased tv in january 2008. several time i have complaint for above cited subject. one time i have sent my tv for repairing but yet this feature was not corrected. after that when i complain again the company worker ask me charges. please give me the exact suggetion
thank you

I have been constantly hearng a sparking sound from inside the "ONIDA Black Neo" set which I have bought more than 1 year back. Can anybody tell me what is the part that needs to be replaced/ how has anybody rectified this. This is because I have been reading a lot of blogs now which says if contacted/whenever contacted to Onida service center, i will definitely get a lot of headache and that too without any propoer solution as the TV will definitely break down after 6 months and then nobody willl ever turn up.
Should I rather go for any local television mechanic? Please help. I do not want it to burst inside my room.

Arnab

Dear sir,
I purchased a fully automatic ONIDA HYDROMATIC 60FS model washing machine from BEA -coimbatore . They said it has a stainless steel drum so it wont get rusted completely, Its full product spec also they mentioned the same.After delivery of the fresh piece one part of the drum inside got completely rusted, So i felt i got cheated, And i am sure it is not a stainless steel drum.They are just cheating the customers with the inferior product quality.I have photos of the product.BEA also not tested before delivery and they are responsible for the inferior product delivery.

plz. help me how i can go about this...
regards
pragdheeswaran
[protected]

Dear sir,
I took loan from bajaj finance from anand branch. it is been more than 10 months and i have not still got the senction letter indicating your terms and conditions.
MR. Hitesh Patel have taken CHAQUE of 824 as a processing charge. i did not get any proper explanation of the same and when i taked to him he was using abusing language.
do you treat your customers like this when you are not able to give the explanation? Kindly look into the matter and revert at your earliest.
my loan account statement agreement no:[protected] and my regn.no: 230098.

I have complain to bazaj finance more then three times but he did not give any replay. so sir pls give me a replay.


Rgds.,
Mehul S Bhoi
+91 [protected]

this is that inform you that from last 20 days the machine pulse setter is not avialable at your service center in bhopal so please let us know when it will be available so that it shall be convienent for me to go and recieve the instrument

1. I have purchase WG18N 1.5 TON Onida window AC on Dt.[protected]. from RAZZLE DAZZLE INDIA, 18, HARGOVIND ENCLAVE, Opp. Shanti Mukund Hospital, Delhi-110092.
2. The owner of this shop told us this model works on 52degree also and it has no noise. also it is 2 Star AC. I asked to give us the demo how it works but he said its not possible, i trust him I was so excited & purchased this model, within 2hours AC got installed at my place. The person came to install couldn't start the AC, my self from my electronic background said i will start the AC.
3. As AC start working i got shocked its making too much Rattling Sound then i see the date of manufacturing its was 1year 1 month back. Immediately I contact RAZZLE DAZZLE INDIA, for the same. In reply i got the answer - my work is to sell my product now whatever complaint contact the onida company, and even i don't know that AC manufacturing date is a year back, and he gave us the number of onida service centre.
4. The person came said its normal noise and you are unnecessarily complaining, i said why are you saying its normal sound, he said our all models (onida) make same kind of sound and action taken place. even senior official came and for its normal sound. and what about its one year back manufactured AC, he said you should contact RAZZLLE DAZZLE. In short no one was ready to listen to us.
5 Within a week very odour smell start coming as i start the AC for 5-10 minutes, now i had a doubt whether it is 2 star AC or not because there was proof (no sticker) of it, i again complaint, same person came and said you are unnecessary worried just make sure before you switch off your AC let it work on fan mode for 10-15 minutes and start giving different - different examples, i was not at all convinced but he said i cannot do more than this. I complaint so many times for the same but no action was taken
6 Now the position is this Shopkeeper is saying what ever you want to do, go and give complaint, no one can harm us and onida service centre people not taking our problem seriously and AC 's condition is going worse day by day. I have seen other Onida AC's they are not making such SOUND as my AC is making the SOUND.
My request is to please help me with my AC, have someone attend it & replace it with a new AC, same brand same AC

Dear Sir/Madam,
Two month back my ONIDA TV giving problems i.e when powering on the tv blue screen is coming then i tried to connect DVD player to the tv that time also same problem. Afterthat i was complaint to the ONIDA authorised Services Dealer (Sakthi Networks, Ottery, Chennai). But they are not reponding immediately they are send the engineer after 2 weeks and the engineer came take the motherboard for servicing. He told that time, it will ready another 2 or 3 days. But till now the board was not ready. Moreover dailly i called the service dealer they not respond properly and they are not give proper response. This will hate me lot. Moreover this TV under warrenty (ONIDA TV purchased Last year November only) . I need the New TV immediately. This TV not working for the past two months. Still they are telling the same story (spare is not available for your motherboard).
The ONIDA Service Centre is not takecare and not listening the customer problem.

I am very greatful to do the needful.

Thanking You

S.Muthukumar

I Have a Onida Hydromatic 60 washing machine Bought from Anjali Eletronics Pvt Ltd Hyderabad with Bill No- 8011, Dt 07/09/06. this is an automatic Washing Machine and it does'nt work if any thing goes wrong, on 21st July I gave a complain to their Local Service M/S ADONIS Service Agencies, Ranigunj Hyderabad that my washing machine hose pipe came out and I was unable to fix it up they gave me Their Complain No as[protected] Dt 21/07/09 and told me that they will attend to me within 24 hours but till date( 5days ) and till this time no one attended my request inspite of several calls every day even today i called their Service manager Mr Rama Rao( M No- [protected]) several times, he promised me that he will attend to me today at any cost by noon, as usual no one turned up and again I gave a call at 3.10 pm he got wild and spoke to me in a very mad manner and got wild and he was not ready to give me is boss M-no nor he would send his engg to fix up my problem I wounder why such people are made Managers who can neither do their duty nor talk properly it is very unfortunate that Onida appoints such Dealers who are so reckless and non responsive I Strongly recomend M/S Onida to Terminate this company from their rolls to control further damage to their reputation.

Rajkumar
M No [protected]

COMPANY 'S Corporate Office Address-
MIRC Electronics Ltd.
Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E),
Mumbai - 400 093. Tel:[protected] / 66975777.
e-mail: [protected]@onida.com
For Institutional Sales: corporate.[protected]@onida.com

I BOUGHT A 29′INC COLOUR TELEVISION OF RS.21000/- WHICH IS ONE OF THE TOP MODEL NAMED ONIDA POISON-2000, OF ONIDA LAST YEAR I.E AUGUST 2008 HAVING ONE YEAR WARRENTY. NOW WITH IN 8 MONTH IT STOPS WORKING ON MAY 2009. I HAVE LODGED A COMPLAINT IN SILIGURI SERVICE STATION OF THE COMPANY I.E IN ONIDA. AT THAT TIME THEY CAME AND TAKE THE WHOLE INTERNAL MACHINES OF THE TELEVISION SAID THAT THEY WILL CHANGE THE WHOLE MACHINE IF ARE NOT ABLE TO REPAIR IT. NOW IT IS END OF JULY 2009 I HAVE NOT GOT ANY THING OF MY TELEVISION AND ONLY THE OUTER BOX AND PICTURE TUBE IS PRESENT AT MY HOME SINCE TWO & HALF MONTHS. I AM FOLLOWING UP WITH THEIR PERSONS IN SILIGURI, KOLKATA AND MUMBAI EVERYDAY AND THEY STILL TELLING ME THAT THEY ARE IN PROCESS OF ARRANGING NEW INTERNAL PARTS FOR ME ONLY. NOW IT’S MORE THAN TWO & HALF MONTHS AND I HAVE NOT GOT ANY THING FROM THEM. KINDLY HELP ME ABOUT IT AS I AM NOT ABLE TO DO ANY THING FOR IT. I NEVER SEE THIS TYPE OF STUPID AND IRRESPONSIBLE PEOPLE WHO DOESN’S CARE OF THEIR CUSTOMER COMPLAINT AND ON COMPLAINT THEY SAID ‘PLEASE DON’T CALL US, YOU WILL GET YOUR WORK DONE WHEN WE GET THE THING’.
MY EMAIL ADDRESS IS : rajeev.[protected]@axisbank.com, [protected]@yahoo.co.

Dear sir

This is to inform you that all the 12 Onida ACs installed in PCTI GROUP AP COMPLEX AP MARKET PITAM PURA Delhi. are not working properly. In last one month they got serviced 2 times by Onida engineers, but every time it starts giving problem in next 2-3 days after serviced/repaired. From our side I can assure you that we are using them in a proper manner and we are not mishandling at all. Sir, second thing is there is not any proper response from your engineers and even they kepp all instrument opened without information and leave our place and not come even on the next day.

This is my humble request to you to look into this matter.

I am also making complaint for ONIDA ACs customer care. .

Sir, this summer season is ending in next few days, but these ACs are in warranty at present and in next season we will have to pay from our pocket, so action is required to be taken immediately.

Thanks for your kind cooperation.

Regards

BHANU

Current complaint no.[protected]
Dated:-20/7/09
Email:id :[protected]@pctiltd.com

I contact the company authorised servicing center at ERNAKULAM on 16/07/2009 for servicing my T.V.The guarantee period is already covered.They told me that the servicing technician will immediately contact you and rectify it.After three days today morning I contact again the center for the complaint.Today they told me that the technician will contact you on monday only.The problem is that the same complaint had arised within two years repeatedly.So I contact the servicing center.MY MOBILE NO IS [protected].

I have registered a service call on 1 /7/09 to adonis electronics ltd, chennai. iam in amc for 2 years. till today 17/7/09, the person is not attending i have called twice, but there was no response.

Dear sir,

i am an onida customer since 1990. I have bought my second Onida tv - KY THUNDER 1000 On 27/07/03 from a dealer at thrissur. From the begining itself KY BASS BLASTER UNIT (SPEAKERS)was vibrating. Any way i adjusted it with low volume. Apart from that Now the TV is giving lot of troubles.Now it does'nt have a warraty . Certain times picture will be lost. Certain times after some times it will come back. some other times after the lose of picture -blue back will appear and immediatly after that the LOCK ON display will automatically appear on the screen and all the channels will be locked automatically.

Is this a problem of the tuner..?

Can i get the attention of a company's service person of (ONIDA) to solve this isue.?

Can i get a service at my home ? or at least at my home town, please try to avoid the service of the same by dealers service technition.

Eagerly waiting for your responce

I bought ONIDA 21" BLACK NEO Television 1year 2 months back. My friend also buy same product same dayfrom Khosla Electronics, Kolkata. After inspecting the T.V., the technical person of ONIDA informed that EST is damaged and needs replacement.My frien also facing the same problem just before one month.

If such type of Product is provided by a so called reputed company, then people should stop buying the ONIDA Products...

air conditioner is working. but cooling is not available even it is running for the whole night.

I bought a new Onida Xaria from Vijay sales (Ghatkopar, Mumbai) on 6 May 08. From the 1st Month itself the TV started to give problem. In the Warranty period I made 3 Complains 1. Voice Problem 2. Remote sensor problem 3. Remote Problem. All the 3 time the person came and rectified the problem. After the Warranty got over in the month of May 09, My TV Power sensor went bad. They had to replace the same. And after 2 months of replacement of sensor my TV Has become a radio, Initially for the 1st 5 Minutes one can hear only voice and then the screen starts working. When complained the Technician said its the cable Settop box problem. But he was not able to answer the question, when I try to increase the TV Volume the Bar does not appear. Please can someone replace this set and give me a new one. Cause for me 48 Thousand is a big amount and to loose this amount will be a big thing for me.
Please find One of the complain no. to pull up the data ([protected])

Regards,

Rexon D'sa
[protected]

Hi, I had a problem in my Onida Home theatre on May 2009. Problem is left chennel of the Home Theatre is not working. So i have given to Onida Service centre in Tambaram sanatorium, chennai on 05.05.2009.Yet now i didnt get my system back, I was ask them on 05-July 2009 why so delay, they said mother board is problem we ll rectified on this week. Still now i didnt get any responce. I request you to make them to do the work fast and let me know when i ll get my system. My no is [protected].

Thanks,