Onida / MIRC Electronics Complaints & Reviews

I purchase 1.0 ton split A.C. from Vasanth & Co., Mylapore, Chennai-4 on 24.2.2009 and asked for three star rater and the bill also refect the same. But to my utter disappointment on viewing the date of manufacture it was manufacture during 2/2008, where there was no production of star grade at that time.

Further the cooling is also very insufficient, even in 16 degree is very meagre.

Further, only after persistent callls from me only the Company has sent for demonstration and service is very poor.

I repent for purchasing a low profile product.

onida ky theatre — not working products and poor service centres

I am the consumer of so many onida products like A/c, washing machine, TV etc. First we got the complaint of a/c and I informed your service centre they didn't attend, then we got the complaint of TV. Then also we informed your service centre, they attend the complaint but they can't repair, the reason they told that spare part is not available. As a world wide established esteemed comapany, we never expect as irresponcible dealing from your service centre. They spoil our trust with your product. We hope, as a normal person you will consider and solve our proble as early as possible
I am expecting a soon reply and action.

yours faithfully
NIKHIL SANTHOSH
thalassery(kannur)/kerala

You are 100% correct. We have bought the same TV and it got completely failed (with the
noise of picture like diwali crackers for several times) just even before 4 years. Now,
no hopes o[censored]sing those SPEAKERS attached to TV given for music mode.
NEVER BUY ONIDA TV

ONIDA zooming issue is there with me too. I dont know why this problem occurs?
Are there anyone working for Onida showroom can help me?
Automatically the picture got zoomed and the picture is cutting out.
Is there a solution. Please let me know.

And now the picture is fuzzy and of course the TV is out of warranty and worst of all the part it needs to fix is not available in India it is a Chinese IC. Stupid company with stupid product. Please spread the words so others don't get ripped off.

onida split a.c 1.5 ton — ist servicing

Dear sir/ Madam,

I have booked a comlaint on phone regarding the ist servicing of my split A.C 1.5 Ton. From last one month the A.C is not giving cooling effect.
COMPLAINT NO. [protected] DATED : 11/10/10.

There is no response from your side till date. what is the issue . when the customer purchases of your band the goods that time you have commited that there is no problem in service, then why this thing is hapening.

Regards

vimal bazaz

PH. NO [protected]

email : [protected]@yahoo.com

Dear Sir,

Kindly send your postal Address and contact Number for necessary support.

Thanks,

This complaint was attended and closed to the utmost satisfaction of the customer

i am also highly dissatified with onida customer care, even after registering complaint 5 times, no one has turned up till now, there is no cooling at all in my split a.cv. which i purchased on 13th dec'09 vide bill no. 30136 from m/s, hari om electronics, ashok vihar, new delhi -110052, prior to this also i complained several times for free service, after lot of follw ups with customer care, one boy turned up with very poor approach & said that waht vere comment you want to write on paper you do it, i am least bothered. therefore, i request you to pl. look into the matter & help me in sorting out my problem.
truly your's,
vivek mishar.
bm-183(west), sahlimar bagh, new delhi-110088
[protected]

Sir,

Even I have faced the same kind of service issue. I bought a Onida 29 Tru Slim and in the very first month it broke down. they said they changed the board and it took them 1 month to do this. again the tv broke down in its 4 month and now they say that they will hv to replace the board again. they kept quiet for a month and one fine morning called me up to say that they had the new board. i asked them to repay the money i had invested and i was not interested in their below par performing company both product wise and service wise.

they say they will replace with any other brand of their.

I sent them a legal notice and am going to now file a case against the company.

Dear Sir,

Pls send your Address Contact Number for necessary followup.

Thanks.

The capacity of the phone is huge. Also is having plenty of surprise menu point and it seems that Onida was trying to do his best.
But Basics bugs make the use of the phone as such, a real trouble.
Synchronisation to computer dont work at all.
The Menu logic is poor and not consistent. This means that the menu distribution change depending on the activity. It seems that each activity was designed from a different group, and no coordination was in between them was done.

BUGS:
- Phone dont allways recognised that RINGING is finished and the connection is executed. Therefor further menu acess is not possible, as th ephone believe to be in ringing mode.

- MENU access after Connection: Phone dont allways recognised that RINGING is finished and the connection is executed and accessing MENU is not possible (therefor activities such as reading Phone number, Voice recorder, Agenda and Task controll are not possible)

- Loudspeaker: is only available once the line have been connected, mean RINGING mode is finalised. It needs to be ON before starting Dialing. Many time also not available even after connection is executed, as mentionned above.

- LOCKED: once the phone goes to KeyLock mode, LCD is going in on mode after pressing any key. This is not very nice as is constantly ON while phone is in the pocket any keys are pressed . It should goes ON only when the Unlocked Key is pressed. This will also improve baterry consumption.

- ONCE in MENU, LCD display is going to OFF after time out, but Keylock is not activated. Results can be desastrous.

- Menu Point: "PhoneBook", "EXTRA NUMBER" is supposed to be within "SETTING", "DUAL SIM SETTING".

- DISPLAY SETUP: SHOW OWNER NUMBER dont work, it shows OWNERS NAME.

- DIALING 2#, 3# etc: result no Phonebook Entry. While it is supposed to dial the 2nd entry in phonebook or SIM.

- FLASH LIGHT: is under ORGANIZER, instead of SETTING

- E-BOOK reader: is ONLY a TXT-REader

- VIDEO: the video recorder is not able to record medium to high resolution video without interuption.

- FM radio: dont work without the earphone.

-PC Sync: only the Phonebook in SIM can be synchronised. All rest is buggy.

How to:
- Removing ON and OFF Noise/Music. This is very disgusting in a meeting to switch off or ON the phone!!

- Removing all reconfirmation. Once we pressed DONE, confirmation "you really want to save" is not needed.

- Alarms: sound is just for 30 sec. SNOOZE only delay the next remembering. For Wake up it is needed that this sound ring for 10 min. As soon the phone is "touched" it should snoozed.

- NAME: All name in SIM are allway visualised. Normmaly SIM names are security copyes of DATA available in Phone for backup purposes. The available SIM format is mostly not very efficient. Those name should be only shown when configured to do so. The SIM can be copy to Phone memory and there is therfor no need of showing it again in NAMES.

- Flight Mode: the short cut switch on the flight mode. Once in Flight mode, the same short cut should remove the Flight mode to normal mode. Means the Mode available before Flight mode was taken.

- Improve the speed of searching for a name in the phonebook. The speed have been set to 1 sec per name. So It take 40min to go through the Phonebook, searching for 1 name between 2000 number.
If you press the first leter then it will go there, but after clearing it will restart from A. So you need to press all the alphabet if you need to search for a number you dont remember.
MISSING:
- CALLING CARDS facility are completly missing. Which is nothing as dialing before number a certain TEl. Nr, then Once Calls connect to send as tones the preprogrammed code, and the shoosen tel. Nr.

- VOICE DIALING: Voice recognition is standard, needed during car driving activities and is a MUST for security reason, available since more then 15 years even for lowest cost Cells. It is completely missing.

- CODES: Memorising a list of special CODES, codified with insured password is missing.

- PHONE, SETUP, DEDICATED KEYS: missing possibility of long KEY pressing. Even if LONG KEY PRESSING for middle key is activating LED Light. It cannot be reconfigured for other more important activity.

- TIME SETTING: Summertime saving correction is missing.

- Pressing KEY CALL (green Phone), the last Dialed Calls are shown. After pressing OK & OPTION. DELETE is the first Entry. This is not safe. Safe is SAVE to PHONEBOOK, EDIT, DIAL, "CALLING CARD CALL", "ADD TO AGENDA TASK" SEND SMS, MMS, and Last should be DELETE. DURATION of Last call is missing, if connection have not been recognised.

- AGENDA/ORGANIZER. SETUP, Daily view is missing

- TODO list: Own grouping is missing

- SHORTCUT: JAVA Aplication execution is missing

- How to short cut: VOICE RECORDER, START RECORDING, during Call with 1 or max. 2 Key pressed. Filename & Number should be given automatically. Renaming can be executed in later phase, after phone call is finished.

- OBEX is not supported. Therfor standard Sync application such as MyPhoneExplorer, FMA or GAMMU are not able to sync with the Phone. Partial sync in simple AT command are possible only for SIM phonebook, SMS and Info. All the rest is missing and cannot be synced.

- Possibility of reflashing, updating, upgrading the phone via FD, USB or Bluetooth is missing. This is for a Beta version an advantage, and supported from almost all wellnamed manufacturer.


3) Following have been found not work at ONIDA PHONESUITE. V2.4
- Outlook sync : crash Phonesuite during sync with Outlook 2002, Outlook 2003 under Vista Home.
- same for Lotus notes V2.4

- Export of Phonebook, agenda/organizer and Task are missing, therefore the Phone is for any syncing not usable. A phone which cannot be synced is of no use.

- Lightning/Thunderbird Sync is missing.

- Time/ date sync is missing.

- Support of standard OBEX or AT Command programms, typicall for Syncing of Phone with PC, are not working properly due to no conformity of MTK2 commands.

ONIDA 1T Split AC — POOR SERVICE

I Have bought onida 1T spilt AC from Chellamani & Co, Thjruvanmiyur Branch on 12/09/08, much against my family memebrs desire. Within Six months of service, AC fialed on 1 Fine night. I have registerd a complaint with service provider ADONIS (Ref No[protected] on 11th April 09, after several follow ups a mechanic from the service centre came to see the problem on 15th. Without even opening the cover he said fan motor has failed on seeing the indication (which i have conveyed when registering my complaint ). He said itywill be replaced the next day. But even today ( 18th apr) there was no reply. I have followed thrice and talked to Mr. Anabalagan ([protected]) regarding my requirement but he replied leisurely that was not his concern as time delay is because of non recicept of spare and he cannot assure the date which may take from 1 Day to 1week.
ACs are ment for elders in Summer. My parents are suffering for someone problem of nil stock.
I feel betrayed by Brand Name and More than services, the way people respond seems teerible.
Warranty, the best lie on cash paid is on stake.
Pl provide details for complaint further.,
Thanks
Muthu

i have purchased 1.5 split ac onida at sharp tronic tamilnadu trichy branch 620018 (phone[protected], 2761680) vide bill no cr10024 purchaced date 19 4 2010 due to poor response of cooling and a complaint lodged to the onida service center (complaint no 15) a person came three times to attend the fault but he did't do anything he just clean the dust and go away no response from that person and service center. still i am not satisfy so pls take further step and recover my problem

my address d ravindran 4 meenakshi nagar, udiyanpatti main road kk nagar post trichy 6200021 phone number [protected], [protected]
thanking you

i make a call to ur service center past 3 months.but no response from ur side.i have purchase 1 ton split ac in arcot anbu electronics.so please take a step


my address harinivas 436, vallalar st cheyyar, thiruvannamalai dist mobile no [protected]

dr sir
we r totaly upset towards ur response... such a big company gettin spoiled by such things ... we brought ac on 6/5/11 but still we didnt recive any one to install, , , , , v didint buy the ac 2 just c it in the show case ...is this wat ur company service towards client ... v will hereafter never buy onida products at all, , v feel sorry to say this ... if we dnt recive response soon ve will take action towards u... our contact no:[protected], name:J.Rangesan, address:no:6, g.a.a.khan, 6th st, thousand lights, ch-6

Can you take it back to the store that you purchased it from (option?)?

If you ordered it by mail, it might be difficult to get anywhere with the company that shipped it to you but the actual manufacturer would be able to help you and you can alternatively report the business that sold it to you to the manufacturer so that it would put pressure on them to do the right thing for you as the consumer.

I am providing their corporate information below for you.

Good luck.

Corporate Office Address
MIRC Electronics Ltd.
Onida House, G-1, M.I.D.C,
Mahakali Caves Road, Andheri (E),
Mumbai - 400 093.
Tel:[protected] / 66975777.
e-mail: [protected]@onida.com
For Institutional Sales: corporate.[protected]@onida.com

Dear team, I am extremely disappointed with the response from your team. Just to give a brief about our case, we bought ONIDA AC from the authorized show room. Recently we had water leakage in the AC and water start flowing from inside. Immediately we have registered the complaint thru phone to your customer service. Details as below.
Complaint Registered on : 21st July 2009
Complaint No : 56382534.
We have called so many times to your service number 66783000 and response was very bad every time they say that the technician will attend but till today no body has turned to our residence for checking our compliant. As a customer I was shocked to see this. By seeing thisk kind of service attitude I have decided not to but any kind of Onida product itself. I have never experienced such kind of poor customer response from any company till now. I am going to write to Onida MD and CEO on this kind of service. This is really pathetic. This is my last try and if I do not get response I will surely escalate to very high authority and file an customer complaint in consumer court.
Expecting the immediate revert on this compliant.

Will wait and see how ONIDIA treats his customer...

Regards,
Sivakumar
[protected]

hello dear sir iam one of the most wonderful onida dealer iam not getting my service I will get always onida colour tvs and dvds and washinmachines problems so please try to give us service ok please try it thanyou.




adress,
big bazaar electronics,
bus stand road adilabad,
andrapradesh,

[protected], , [protected]

we bought onida split air conditioner from gem electronices from dombivli east, regarding the fan blowing speed makes huge noise outside and it drips off often.i have complaint several time to the showroom from wher we bought this AC, several time onida technician came for the service what we needed, , , but all in vain, , no one give a proper touch for that kind of AC, I have never experienced such kind of poor customer re aptech 276 sponse from any company aptech 276 till now.This is really pathetic. This is my last try and if I do not get response I will surely escalate to very high authority and file an customer complaint in consumer court. pls get in touch one u get my letter, my mobile num ;[protected], ,
ps recommand me a new ac of onida, , this is my last request, , , , , do the needfull

we bought onida split air conditioner from gem electronices from dombivli east, regarding the fan blowing speed makes huge noise outside and it drips off often.i have complaint several time to the showroom from wher we bought this AC, several time onida technician came for the service what we needed, , , but all in vain, , no one give a proper touch for that kind of AC, I have never experienced such kind of poor customer re aptech 276 sponse from any company aptech 276 till now.This is really pathetic. This is my last try and if I do not get response I will surely escalate to very high authority and file an customer complaint in consumer court. pls get in touch one u get my letter, my mobile num ;[protected], ,
ps recommand me a new ac of onida, , this is my last request, , , , , do the needfull FROM:DR PRITI R SHRIYAN

I have complain 10times for service but ur company did not take any response, when we complain about that u just give the complain no.& forget about that. -This is my request to an action about it.pls gave me a proper service. my mobile no.[protected]

I got a worst experience with Onida, never saw like this in my life time. I have locked a complaint ([protected]) and tracking for last one and half of month but nobody turned up. I have called the customer care number many times, registered online, sent email to [protected]@onida.com, but no use. I dont know what they actually do. I would recommend all not to go for onida products here after. It has happened to me and it'll happen to everybody.

We got some issues with Onida oxygen TV before 1 year of purchase that means within gaurante period. So we called the authorised dealers and they have taken the board for 1 month and still isnt returned. We are chasing them every 2 days and they say within next 2 days.. Very pathetic and annoying.. If this is the scenario how do they assume the customers to buy other onida product. I have a ovan and TV of their's.. would never preferr the brand if this is what they can give in return.Complanit no is [protected].

Regards,
Malathi.

Onida — no servicing

we purchase ONIDA TV.we complained many time but they do not take action . service are very-very bad.
please take action against them.

ONIDA Washing Machine — lots of problems in Warranty itself

Sir,
This email is in regarding of my Onida Washing Machine getting problem daily under warranty.Now Really i got fedup your services and as well as your product as its not providing any satisfaction to me. Every month your engineer visited here on complaint, but again and again i am facing new problems . Several time my washer timer and buzzer replaced and as well as lots of time facing problem in washer. Now its my request to REPACE the Product (ONODA Washing Machine) as its in warranty and giving lots of daily trouble which now cannot be tolerated. This is the last email before i move to any of the legal authority where i have to find some permanent solution from your product.

Thanks and Regards,

Naveen
B 11 sec 55 noida

The service was really pathetic. We bought the ONIDA 32 Xaria Lite on 31st December 2009 and it started behaving weird since last couple of months. It used to auto turn off, change the picture colors, disconnection to the Cable Network. So, I had lodged a complaint by calling the customer care (complain #: [protected]) on 22nd March 2011. By then the warranty period had lapsed. I agreed to pay the service charge (even though I was not convinced). But I was told by the engineer who visited my place that the MAIN BOARD was damaged and he failed to explain the reason for the same. He informed me that, the main board would cost Rs. 4000/- and I have to bear expense since the warranty had lapsed couple of months ago. On top of it the issue becomes still worse after the engineer opened the Television set. I would request Onida to kindly respond to the above complain number in writing so that I can go further and fight legally to get my work done.

Note: We have an Onida Ego Series 21" Color Television and this is the second product we had purchased from Onida and I was about to purchase a Microwave Oven and a split Air Condition from Onida but luckily I experienced the very poor customer service before I purchased it.

The worst TV and the worst service which i have ever experienced "ONIDA".


Dear readers Please dont go for Onida Televisions, it will work only till is warranty period. After that either you have to buy a new TV and pay 5000 to 6000 to these service center to rectify the electronic problems.


The worst part is these electronic component which may cost some Rs.50 to Rs.500 is not available in the retail market for the local mechanic. Even ONIDA do have spares (electronic) with them. They will only recommend to change the full board or the complete set within an year.

I am extremely disappointed with the response from your team. Just to give a brief about our case, we bought ONIDA washing machine from the authorized show room. Recently we had water level sensors in the washing machine
and water start flowing from inside. Immediately we have registered the complaint through phone to your customer service. Details as below.
Complaint Registered on : 21st march 2012

very bad service, we have called the person for cleaning a/c, n god knows what he did it got spoilt n some part of the a/c is not working. now its has been more than a weak, still they r unable to get the parts. also we have talked to the senior level person on this matter, but no positive response. all of them r one n the same, no good service n still behaving as if they don't care damm about anything. if anybody from the company will read this then they should be shamed of this service. A very big shame on the service of Onida. I am very disappointed on their way of giving this bad n shameful service. take some action against this

sir main apne tv repair ke liye complain ki before one month thi but mereko aaj respones nhi mila

i bought Onida split ac 1.0 ton last year, since then fan is noising. last year i called service person Karim he is not attended.
This year he said to complaint and get the no. I have complainted and no is [protected] and is forwarded to Karim. Inspite of sevarll calls and 4th reminder through SMS not attended till now.
I am frustated with your way of service and i discourage my friends to buy your products.

Ravindra babu

Hi All, Due to video problem and push (On/OFF) button problem i have registered a complaint in onida CS. That's the only mistake i did in my life. After that the service engineer came to my home after few days and replaced with new Video IC and new button. Charged Rs.1450 with one month warranty. After few days we have faced more problem with the button and also the video also not that much perfect. After that i have registered nearly 4 complaints with the same issue. But Still am facing the same issue with almost TV is dead in last 2days. Am not sure whom i need to contact. When ever am going to call CS they will raise a new request but with those new requests i don't get any update from the service center. I called the area service manager also. But he responded for few calls after that he never pick my calls. As per my experience am going out of ONIDA. Service is very worst. Customer satisfaction is not there in ONDIA. Really onida want to sunset in india? Please let us know we will try to avoid such a great product in feature.

May 7 -[protected]
May 10 - [protected]
may 28 - [protected]
June 11 - [protected]
July 2 - [protected]

Please let me know where can i throw my TV?

email id - [protected]@yahoo.co.in

Regards,
Naveen

This is my service req no [protected] but my complain is not done so I req for you pls help me

I am part of the huge list of people who are so disappointed with Onida's service.
I live in Adyar, in Chennai. I had complained about drier not working in Oct 2012 and the local service agency sent an untrained staff who didn't even know how to open the frame (the control board which we operate to drain / spin, etc). He tried hard to open and it broke off. Since last Oct, I am trying to reach the local service people and there is absolutely no response. I had continuously noted it to the customer care also. Still, there is no response. This is the kind of response we receive from the most reputed Onida.

Dear sir
I am highly dissapointed by your services...Its been a week since my request is not attended...
Are these your services...
I am having a window A.C and I filed a complaint 6 days ago...but there was no response from your side...
This is my last mail to you...otherwise I have to take serious actions...
call me as soon as possible...
my contact no.[protected]

I have logged the complaint for repairing of my Onida TV 29"on 31.05.2016 on my registered no.[protected] and since then i am continuously following up your Service Executives / Customer Care representatives but i am not getting the positive response & attended my complaint.

I am continuously following up with you Service Executive Mr.Mandlik, Pune Service Centre, but now he is not responding my call and diverted my number. You can check the coll records of my phone, which is self explanatory.

Please let us know the procedure & time period for attending and closing of logged calls.

You are requested to kindly look into the matter seriously and attend my problem on top priority.

Your positive and prompt response is highly appreciated.

Thanks & Regards,

Maruti N Gadhave
Mob.No.[protected]

onida ac never purchase i got lots of problem please never purchase...plz plz

Onida Split AC we bought on 25th April 2013 stopped working in 2 weeks. After umpteen number of calls and complain register, service engineer checked and said a part should be changed. Till date nothing happened to the complaint. the spare is not changed and there is no response from Onida. I spend so much to buy an appliance and it gets repaired in 2 weeks. There is no one to take responsible for the quality and to at least set it right.

Service During Amc is Very Bad Due To Shortage Of Spare Parts