[Resolved] Onida Washing Machine — WORST CUSTOMER SERVICE | |||
Dear Sir/Madam, I bought a fully automatic Onida washing machine (Front loading) in PAI International ( Indira nagar )at Bangalore It was not working for the past three months and I made a complaint with Onida authorised dealer (complaint number [protected]). Even after a month no one turned up to check the machine and daily i was calling the Customer care. again i registered a new complaint ( New complaint number[protected] finally a person come to my place didn't make anything he told, now parts is not available and he went. still now no use.Everyday I was told that engineer will be coming that day, but no luck. Finally, Customer care gave me some direct number to contact engineer, Mr. Prasanaroa and Mr. Murakikrishna I talked to him over phone many times, but he has not shown any interest in coming to my place and checking it. I would really like to get it escalated to Onida management at least as I feel, its really cheating the Customer. My contact number is [protected]. Appreciate if i get a faster response from anyone on this issue. Thanks, Senthilkumar G Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
please send to machanic for complain no. 630
in Kailash Nagar ghaziabad
mob no.[protected],[protected]
Nasir Khan
in Kailash Nagar ghaziabad
mob no.[protected],[protected]
Nasir Khan
I am shashidhar shetty exactly with same experience with onida
but co-incidence is at same showroom i had purchase ONDIA TUMBLE 50N & now after 3 years these i have to begthis even for a paid repair with 3 months followup now they are telling the part is out of date & i have to go for new machine.
who authorised this ONIDA company to take out a part from market within 3 years
i am going to take a seriously & who ever has the same experience contact me over [protected].
Let us teach a lesson this kind of day robbery.
Bye
Shashidhar
but co-incidence is at same showroom i had purchase ONDIA TUMBLE 50N & now after 3 years these i have to begthis even for a paid repair with 3 months followup now they are telling the part is out of date & i have to go for new machine.
who authorised this ONIDA company to take out a part from market within 3 years
i am going to take a seriously & who ever has the same experience contact me over [protected].
Let us teach a lesson this kind of day robbery.
Bye
Shashidhar
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
Onida Washing Machine — Bad:Worst:Onida Customer support
Its when i own an Onida washing machine for the past 2 Yrs and face a technical problem for more than 40days now. The problem does not only lie with the machine, also the philosophical term of Customer Support as being meant by Onida organization itself. As with the case of mine, i had called the unified customer support[protected] more than 8 times.But to my surprise i had a registration no:[protected] first on 13-July-2009, second 56382375 on 20-July-2009 and third 66380402 on 11-Aug-2009 afresh. Doesn't it sound rubbish and unprofessional hearing, all the complaint nos pertain to the same unresolved service problem. The efficient unconvincing reasoning on this case has been mentioned on human error, technical snag, operational procedure, blame game on the individuals, every other time you reach the customer support. But to the sadness, none has turned-up to resolve my issue yet and clueless when such would ever happen. Does Onida ever understand what Customer support least to be meant? Does the fate of the customer has to be suffering only with their franchisee M/s. Adonis? as the Onida website too do not work specifically only on the feedback page.Before requesting fellow countrymen to eject them out of business, the hunted customer feels for livelyhood of many individuals associated to the company, but why not the same be reciprocated by its employees on whom the company is built of.