[Resolved] Parryware Wash Basins — Very Poor quality

Babukr3

from Thiruvananthapuram, Kerala

Mar 31, 2011

Address: Thiruvananthapuram, Kerala

Trusting the Parry company's long tradition, about ten years back, for my bathrooms I have purchased Parryware Cascade Water closets and Wash basins. I have seen ceramic WC's and Wash basins from pre-independence days made by Parry in excellent condition even after 70 - 80 years o[censored]se in some of the Government guest houses in Kerala.

But my wash basins have cracked up after just 10 years! Two of my wash basins and WC have cracked up inspite of being very sparingly used. This has happened not only to me but to others living in different parts of Kerala as well. I have seen cracked Parryware wash basins in a restaurant and a residence in Kozhikode on my recent visit. Now it seems wherever you see a cracked ceramic ware, it should be Parryware. Though I have submitted a complaint at their website nobody bothered to reply!

This time when I bought a WC, I went for another company and I will never buy a Parryware product again in my life. I hope they will wake up and improve their quality if they want ro continue in this business.

[protected]@yahoo.co.in

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Biju Mathew

from Shimla, Himachal Pradesh

Sep 9, 2011

Exactly same problem experinced for a wash basin just 7 years old. Cracks appeared in 2 of the 3 wash basins purchased together even though different models.

anjali_daga1

from Gwalior, Madhya Pradesh

Nov 9, 2011

its been an year i have been complaining about my parry-ware bathroom fittings but there is no response from your side. if this attitude continues towards your consumers, i am sorry to say that i will have to remove all these fittings and advise my fellow members not to use it either.

Vinu Moncey

Jan 7, 2016

Exactly the same issue happened at my home also apart from the wash basin Flush Tank ceramic shell also got cracked . Raised a compliant complaint (Compliant # CTC15C074) on 30 Dec 2015 . They closed it without any rectification. On calling back the customer care they said that I have not attached the original Bill. Common guys a bill which is a decade old is difficult to produce they know that. I am not going to leave it like this I will go up to consumer court even if I will loose dome time and money for that.

smuh

Jan 19, 2016

I have purchased three sets of Parryware Cascade wall hung Water closets and Wash basins 8 years ago.

Two of my wash basins and Cascade wall hung WC have cracked up after just 8 years! inspite of being very sparingly used.
I raised a compliant and company representative came to my home and checked the item in June 2015 but still no any response from the company. when I did follow up for my complaint they said I need to produce original bill for the replacement.