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[Resolved]  Philips / LCD TV — Poor Repairing Service

I own a LCD TV 32" purchased from Philips. Last month there were certain problems in the TV. I called up the local service Centre (Mr. Jayesh), who kept giving promises that he shall pick up the TV from my residence and get it repaired. He did not come to pick up TV for 7-8 days. Subsequently, I mailed to Philips Company, who kept giving promises but again for 10 more days no body bothered to service my request. Finally, they came home to pick up TV after 20 days.
Now, from the day they have picked up the TV, i have been following up with them, but neither are they servicing my TV nor giving quotes for the cost. I have been constantly sending mails to company, CEO Mr. K Ramachandran and calling up Mr. Jayesh, but am not getting any favourable response.
Require your help to get my TV repaired.
Complaint marked as Resolved 2020-08-13 23:23:48
Complaint comments  4 CommentsShare0Tweet0

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I got LCD TV 32" Philips from my organisation as a gift . From last six months no body comging for installation I called up the local service Centre several times, who kept giving promises he will send some body. He did not come to my home for Installation. Subsequently, I mailed to Philips Company, who kept giving promises but again no body bothered to service my request. I have been following up with them, but neither are they servicing.I have been constantly sending mails to company, CEO Mr. K Ramachandran and calling up Mr. Jayesh, but am not getting any favourable response.
Require your help to installation the TV.
dear sir...i have been waiting for the repair of my philips lcd tv 32.kept under service centre muvattupuzha(ernakulam) since january ...during its warrantyperiod...many times i called the toll free...only is will cleare it within24hours...now i beeeen followup them...not yet servicing...now i may think is it lost via your servicing mafia party at kerala(muvattupuzha)...what should i do for my favouriote philips tv...kindly give me a replay for the above
THANKS
I PURCHASED 26 INCH LCD PHILIPS TV THREE YEARS AGO .IT IS SLOW IN BOOTING . THIS IS A SIMPLE PROBLEM . BUT THEY ARE ASKING ME TO EXCHANGE THE TV.
THERE IS NO SERVICE FACILITY AVAILABLE . SINCE THEY CANNOT ASK YOU EXCHANGE THEY ARE, NOT COMING TO PICK UP. PHLILIP HAS LOST ITS REPUTATION. I USED TO BUY PHILIPS PRODUCTS RADIO, DVD.AMP .I THINK WE MUST FILE IN CUMSUMER COURT . EVERY THREE YEARS WE CANNOT EXCHANGE THE TV.
Dear Sir, I purchased a 43"full H D LED T V from your authorized dealer M/S, Simar Enterprises, Malviya nagar, Jaipur, Rajasthan, 4 days back with full payment.I was assured that it will be installed with priority basis within 48 hours but till date it has not been installed .I have made many calls to your customer care but the result is nil . It is shameful for such a renowned company as PHILIPS .I request you to look into my grievance and direct your technician to install my TV immediately .Thanking you, regards, Dipali Gupta

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    Philips India Phone
    +91 22 6691 2000 [Mumbai]
    +91 80 4189 0000 [Bengaluru]
    +91 44 6650 1000 [Chennai]
    Philips India Address
    9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002