Philips India Complaints & Reviews

I purchased a Philips Home Theater-HTR 5000-KN[protected] about 1yr and 7 months back.It stopped working around 2 months back.Philips -Care Electronics Service Centre, Kolkata came and took the PSU for repair.Its over 6 weeks and numerous telephone calls yeilded no result.The only reply -"spare parts not received".
I am at my wits end.I have ALL household gadgets including all CFL's made by Philips in my house and has been a Philips fan from my childhood.This is about to change and I am seriuosly considering change.Can the powers that be do something please?????????

I purchased a Philips pure water care in Chennai where I live. I was told that I will can replace my filter myself when it needs a change. They also said I can get a filter from any of its dealers. So when the time came for a change I visited all the dealers and the big showrooms where the customer care pepople asked me to go. But I what I could find was it is available in one dealer who is located at 10k from my home. The others asked me to talk with the authorised service people who charge Rs.50 extra. Well I planned to get it from Marina electronics located at 10kms from my home.

But after a month when I had to chnage the filter I found only on e filter with Marina electronics in which the price was corrected using a correction ink and also the manufacturing date. So I called up customer care to ask what to do. The person promised that I will sure get one at T.nagar from Viveks or vasanth. But they said they never sell filters. I then called customer care and the service people for about 3 hours of calling was useless as not even 1 single filter was availabe in CHENNAI. Not for one day for one month. For THE WHOLE MONTH I HAD TO DRINK THE FILTHY TAP WATER EVENTHOUGH I HAD A 11K PURE WATER FILTER. Waste of money I say. I CALLED UP CUSTOMER CARE I SPOKE TO POOJA WHO PROMISED TO CALL ME( she was talking as if she really was trying to help me and will call me) BUT NEVER CALLED ME AND ANOTHE GUY CALLED SUBIN DID THE SAME. I HAD TO PRAY TO GOD THAT I CAN GET A FILTER IF IT NEEDS A CHANGE. GOOD CUSTOMER SATISFACTION BY PHILLIPS .

Our 50" Plasma TV, costing Rs. 3.35 lacs, has completely stopped working after 2 years. We bought an extended warranty for Rs 15, 000 at the time, which is not being honored by the company now. Customer service is giving us a run-around, sometimes claiming the TV screen has to be "imported" from abroad, hence the three month delay in addressing our complaint. At other times, we are told they are no longer making this TV, so the best they can do is give us a 3-4 yr old piece they have lying around, but with no warranty/guarantees. Then were told it would be replaced with a 52" LCD TV instead (costing Rs 2.20 lacs), but later this offer was withdrawn as "not possible." Overall, we are being given lies, delays, deception from their customer service office in Andheri for the last 3 months, probably because they do not want to bear the cost of delivering on their so-called "warranty." Moral of the story: Buy expensive Phillips products at your own risk, because if they stop working, you're on your own.

Dear Sir,

I bought Philips 29" TV around 3 months back where I bought an extended 2 years warranty from Croma. Now in just 3 months TV stopped working and AFTER A BIG STRUGGLE i lodged a complain in Philips.
Finally they took my TV around 12 days back witha promise to deliver it back in just 2-3 days. Now it's more than 10 days and we have not received it yet. The worst part is that in their service centre bangalore no one bothers to even receive our calls. Most of the time it's just rining and that's it.

Now I dont want to take that TV back and would certainly take the worst possible action against them. In the mean time, I have asked Philips senior manager to suggest me which TV brand should I go for other than Philips.

Please help me in this regard,

Regards / Rishi

Sir,
I have purchased a PHILIPS HOME THEATER system Model No.HTS31552 Ser No.MF1A[protected] Purchased on 12/7/08 from PHILIPS ARENA JAYNAGAR 5th BLOCK BANGALORE. Invoice No. D1736. There was a disturbing sound in the background there was 3 visits from the service people (No. [protected]) but neither they were able to detect and rectify the problem. Finally the agreed there is some problem with the device but they are not Aquainted with that so they have started postponing the matter. Please help me in this regard. Thank you.

Sir,
Here I am launching my complaint against the philips service centre situated in Benachity, Durgapur, Westbengal. The complaint is launched out of an extremely bitter experience as this centre which is said to be an authorised service centre by Philips India Ltd. showed their dishonesty, harassing attitude and trying to deprive. I faced a very small problem with my DVP-3046/94 DVD player purchased on 28.06.07. The problem was that the remote control was not working properly for the last few days, but the switches on the system were working absolute perfectly. when I took the player with the remote to the above mentioned Philips service centre on 08.08.08, they checked the remote and returned it and said the problem was in the board not in the remote. So, they kept the DVD player with them . When we went there on the due date to receive the system, that was on 12.08.2008, they said the problem has been corrected and gave a receipt where only the total amount has been mentioned, which is 615 Rs. By asking them, with difficulties they agreed to mention only ‘exchange spare part’ but not the name of the part.

Now, Firstly – I suspected they are trying to fool me and I asked what exactly happened to the system. The owner replied [through phone as other representative or workers present over there were not able to open their mouth] the problem was with the FLASH ROM and they had to exchange it.

Secondly - I said I wont mind to pay the full amount but you have to mention on the receipt, the detail with relevant specification of the spare parts you have exchanged. The representative replied we don't give all this details when the column for these were already mentioned on the receipt for the concerned purpose. And he again talked to the owner for at least thrice. By questioning him I came to know that they don't give such records.

3rd ly - after awaiting us at least for 75 minutes and arguing, the person present there informed us that, their owner had denied to deliver the system even they didn't agree to mention the specification of the spare part which was the only demand to them. An I think which is a customer’s right Because he (the owner) would not able to come on the spot that time.
With these harassing attitude and mis behavior when we informed that we will make a verification of the system from other authentic place. And will check the actual cost and relevancy of the exchange of the parts, and would complaint against them to the company. They hesitate and immediately scratched the name of the spare part FLASH ROM, saying that they had done a mistake, it was not FLASH ROM but something else. We have kept the proof with a signature of the person on the scratch in the receipt.
Now almost 1 day is gonna be over. Still I didn't receive the system.


I didn't expected such a worst service and dishonesty from a authorized service centre of such a renowned and world famous PHILIPS company “PHILIPS INDIA LTD”. In this situation my request is to take an immediate step, so, that I can receive my system by proper service charge and look after the matter so that all genuine replacement is done without hampering the originality.
I will once again request you to take a strong step against this fraud service centre so that they cannot do such fraud deeds with such ease in future, and we could keep at least that much faith on PHILIPS.

The details of the PHILIPS SERVICE CENTRE-
“Authorised PHILIPS SERVICE CENTRE.”
M/S. SERVICE SYSTEMS
NATUNPALLY, BENACHITY, (OPP.BHIRINGI KALIBARI) DURGAPUR-713213
TEL NO[protected]/[protected].



TYPE - DVP 3046/94
Sr No- IL[protected]
PURCHASED DATE - 28.06.07
PURCHASED FROM - National electronics, Bhiringi, Nachan Rd.
Durgapur

Respected Sir,

I bought this philips pure water dispenser in Rathna Stores (siva comples) located in pursasaiwalkam chennai. At the time of buying they said like whenever the water filter needs to be changed u can buy the water filter in the same shop where u bought this product. Every two months once this filter has to be changed. But now if we go and ask for the water filter they are saying that they won't sell the filter here only the purifier will be sold. And they are giving an address which is some where far away from my residing place say like 30 to 40 kms far. And the Customer service of this Rathna Stores is very bad. They are speaking to the customers very badly. Now we are not using the water purifier we are boiling the water and drinking. The Water purifier cost is about INR 8, 995. which is loss to us. Please take some action for this problem. And banned this product which is neverthless helpful to people. Thank you.

Whenever you want to buy any consumer product make sure they are efficient with the service support in your town, I had very bad experience with the "Philips".

Dear Sir/Madam,

This is I am writing not as complaint but more than I would like to make you aware of the scenario which can be very much damaged the name “PHILIPS”.

I have bought Philips projection 43" TV (43PP8421/69) along with Philips home theatre system on 23, August 2004, Since last one year I am having problem with my TV.

I contacted to “Sales India” from where I bought and they redirected me to a local Philips authorized service centre which is “Aalap Services”. They said that I have to pay for the visiting charges Rs. 1300 because warranty was over – which I agreed, and than they sent one of their technicians who is completely unqualified and around 20 years old boy who came and seen TV and without even touching the TV asked me to fill-up form which I was denied as he has done nothing and he was not even qualified service person. He even could not recognize the problem and unable to quote me repairing expenses or what it takes to repair. So, I simply called their office and requested to send proper qualified person who can come and at least give me some satisfactory answer and able to pin point the problem and quote me the proper reasonable repairing charges and able to let me know that what time it will going to take to repair it. But than they never responded me back even after several phone calls to them.

After so many phone calls and very disappointed, I was fed-up with them after one of the representatives from Philips “Aalap Services” upfront told me that it will be approx Rs. 30, 000 to repair it, and we cannot tell you the time, it may take one month or more as they do not sure whether they have particular parts in the stock or not. I was very upset with the “Aalap Service” people as they are given me rude replied without checking my TV. Their intention was cleared to me.

I really lost faith from local service people. I am very upset as I have trusted brand "Philips" as a brand name and chosen “Philips” to purchase but I am highly unsatisfied with service centre. After this entire painful struggle, and even against my will I found local repairer to repair my TV – infect I knew it will not going to work as they are going to do try and error kind of job as they are not the authorized trained Philips service persons but I had no choice as my TV was out of order since last 2-3 months now. They repaired it and I was again start using it but again after few months TV was out of working.

Now I was very much upset with the TV problem. So I finalize to call higher authority and I found number of Philips Customer Care – Delhi (India) and I called them I have made first call and launched my complaint with them on 26 June 2008 with complaint Number – 77806 given by one of the representative. As I told them my problem they told me that senior level person will be visiting my place within 24 hours. But no one was visited, so again I called them on 2 July 2008 – there was a different person so I explained it all over again – as usual he also promised me the same. After waiting for 12 days I called “Philips Customer Care – Delhi” again on 14th July 2008 – and person there told me that your service order has been cancelled, I was shocked and very upset. I asked for the explanation but they said they don’t know and just very normally they have re-activated my complaint with the same complaint number 77806 and told me the same thing again someone will at your place “within 24 hours”. Entire month passed, I was tired calling them at last I called again on 4 August 2008 and requested to transfer line to their superior and spoken to Mr. Aargit Tondon, after hearing my history he promised me that he personally take care of the problem till the solution and make sure that someone from local service centre will be at your place “within 24 hours”. But as usual no one showed up. I called him again at 12 noon on 7th August 2008 and asked the person on the line to transfer me to Mr. Aargit Tondon, the guy said he is busy but he will call you back. I waited till evening but he did not called me back so I called “Philips Customer Care – Delhi” again around 5 pm and requested for Mr. Aargit Tondon, guy told me that Mr. Tondon left for the day. I asked to check again but he mentioned me that he just seats next to Mr. Tondon and he is gone and with the same he mentioned that they have contacted Philips authorized centre “Aalap Services” regarding my complaint but they have told them that because of I have repaired it once from unauthorized local technician they can not repair it – I requested them over and over that I am going to pay for it, its not that I am asking for warranty or anything but still they did not listened. So ultimately after spending money on phone calls and making 5-6 calls to Delhi eventually I left with very disappointing, filthy and lousy reply from “Philips Customer Care – Delhi” too.

I heard that all the customer care centers records the conversation between client and the representative for their training purpose – in that case I would like to request you if you people can listen to those recording you can able to find out that how they work and how they response to the client – for whom company is paying fortune to give better service to client to keep “PHILIPS” brand name up to its mark. But I personally think that Philips are wasting their money and spoiling their brand name “Philips” because of such few unreliable service centers like “Aalap Services” – Ahmedabad – Gujarat – India and the “Philips Customer Care – Delhi - India”. Company should take some actions.

Besides my entire group used to suggest me different brands like “Samsung”, “LG”, “Sony”, etc., but since my father time we were using “Philips” Appliances and I grew up watching and listening Philips products. I was very happy and glad as I also brought my choice to “Philips” when I purchased it. But now because of this experienced I believe that my friends were right I should have bought other brand whose customer services and follow-up are more efficient and satisfactory.

I will share this experience with others too. Finally I have decided to purchase Samsung 52” LCD TV. I don’t want any compensation from Philips but I felt that I should share my experience with Philips senior level people. I being my-self a management person I should think that this kind of things are very crucial for the company like PHLIPS.

Thank you,

From one of your past brand lover,

With Best Regards,
Saroj Patel
A-51, Amaltas Apartments,
Behind Fun Republic,
Satelite, Ahmedabad – 380015
Gujarat – India.

Res: +[protected]
Mobile: [protected]
Email: [protected]@yahoo.com

I am looking for some help.On 20th March'08, I bought one home theatre system (Model No.-HTS 3545) & one 32" LCD TV (Model No.-32TA 2800) from--Electronic Home, J-40 A, central Market, Lajpat Nagar-2, New Delhi-110024 (Invoice No.-1307 & 1306).

What quality we saw in the shop, when TV we received & got installed, it was not of that quality, even after using Hi definition cables. Everything was installed by the company's engineer. After few days, one of the speakers of home theatre started giving disturbing noise along with the normal sound. After giving a call for the same to the concerned person, one of the Philips engineer came to check the speaker & according to him one of the five speakers was having the problem & therefore he changed it with a new one.

Even after changing of the speaker, the same disturbing noise kept coming with another existing speaker.Since then we have been giving call to the concerned person of the Philips showroom, but nothing has been done so far for the same.He always gives one or the other reason, that either the engineer is not there or he has met with an accident. Now, he is not even taking our call anymore.

I have been a Philips customer for 6-7 years & never came across with such kind of problem, but this time I am very sorry to say, for the poor quality product & service. Don't know where to go, so I contacted you, thought you might solve my problem.

Please send this mail to the concerned person at the earliest & help me out because even after spending a good amount of money on a branded product I am not getting what I want. Sorry to say but a few people are making bad name for PHILIPS.

Looking forward for a quick response from PHILIPS.

Amit Parashar
[protected]

I have philips mucis system model no:FW-y320/12 having srl no IL[protected].I have annual contract valid from 11/1/07 to 10/1/08.my system got defective on 6/1/08, the same I deposited to philips service center i.e SA enterprises 60, Maharana pratap nagar near ush colony gwalior-2(MP) under AMC period.after seven month of delay company say we dont have part for your system.you take it back.my complaint is that my system is under AMC period company has to repair it or otherwise provide me new system

I have puchased philips three cd changer music system in year 2003, I have done AMC for the said product in 9th Jan 2007 for one year.My sytem get defective on 5th Jan 2008, I deposited my sytem to philips service center at gwalior(MP) on 6th Jan 2008 under AMC period.first service center told me that we are not getting part which is going to replaced in your system.Now after six momth of delay, company say take your system back because we are not getting part from any where.when I asked my system is under AMC period it is your prime responsibility to repair it otherwise provide me new sytem.so far company not giving any reliable answer to me .

Sir, WE purchased Philips 29 inch T.V from Mangalore. Now some problems have occured & we contacted your authorised Philips Service Centre, No.5 Shalom Shopping Complex, Fr. Mullers Road, Near Roshani Nilaya College, Valencia, Mangalore 2 (your authorized dealer) . They removed P.C. B board for testing & promised us to return within a day. Now your authorized Serviceman is complaining that the spare parts are not available in Mangalore!

I am very much disappointed with them and with the Servicemen. They are stating that the spares have to be obtained either from Bangalore or Mumbai. Please let me know why you cannot supply spare parts to the Serviceman?

Please take immediate action in this matter and give me a response in this matter as soon as possible.

Yours sincerely,

FRANCIS D'SOUZA, Tel.[protected].

cc: Consumer Items Court Office
Mangalore
D.K.

Sir,

I had purchased a 29" modle 29 PT 5016 colour TV from M/S Sangam Electronics, Sector 18, NOIDA on 07 Jul 07.

The TV became defective in 2 months time with burning of some components and stopped functioning. After the complaint the TV was taken for repair and made functional in Aug/Sep 07.

The TV however again started troubling with the screen going blank for a few seconds before the picture reappeared. The frequency and the duration steadily kept on increasing and another complaint was lodged on 06 Jul 08 just prior to the expiry of warranty vide complaint registration No [protected]. Although the complaint was attended promptly within 24 hours, the defect ths not been rectified. Subsequent reminders made thereafter have not yet yielded any results. Request issue suitable directions for suitable action.

Thanking you,

Yours faithfully

Colonel Sanjay Srivastava

Dear Sir/Madam,

I have purchased the above system during Nov 06. It started giving trouble about 2 months back. We contacted Philips & one person visited on 28May 08 & serviced it. Charged Rs.350 for it. But the problem persisted, on contacting, Philips requested us to handover the system for servicing. We gave it on 13Jun08. Afterwards, we have followedup till today (10Jul). At least 10 times we calledup, wrote from internet 3 times, but no proper response. One gentleman (may be a senior person) about 3 days back called us & said, he will set it right next morning. But no use of it. The service center Pacific Electronics in Ganganagar, Bangalore is having the system with them.

I am afraid that, the system is being mishandled. I request you to please takeup & advise philips to provide us the new system.

Thanks & with best rgards,

Ravindra
[protected]
[protected]
Bangalore

I purchase water filter of Philips from CROMA (Homw Town) Pune. We were assured that company person will get in touch and will do all the work right from plumbing to installation. Service person came but said didn't have tools of plumbing and asked to get it done. We asked him several time to come and do the installation as we have paid service fees for one year.

If any one can look into this issue and resolve the same would be highly appreciable. As Water filter is still in box pack only waiting to get installed and serve us.

Waiting for positive response.

Contact [protected]/[protected]

Dear sir,

I bought 29pt2204 on[protected]with in two months it was getting on&off on its own, i contacted Phillips serivce center persons @ Marathalli in bangalore and registered a compliant in the month of Jan-08 vide comp no-F-55 after a lapse of 3 months they attended my compliant did something and went, to my surprise on the same day evening again same problem occured again. Added to that some times no audio some time with heavy echo sound its started giving some more troubles. I called up several times to Marathalli service center persons. No responce, again i registered a fresh complant with Philips customer care no-[protected] on 4-4-2008 vide comp no-60141
summery of calles made during the period.
4-4-08**60141
2-5-08-called to know positin
5-5-08-called to know positin
7-5-08 they called & said that 7/8-5-08 they will come for service.
12-5-08/case tansfered to HO with in one week cal bak
20-5-08/ within 2 days they r going to call bak and confirm the action taken.
21-5-08/ around 5.50 mr. ravi taken tv kit for repair and promised by mr subramani to return by 2-3 days or more within one week.

30-5-08/2.10pm said they call bak within 1 day
3-6-08/thursday fianl or else they repalce
5-6-08/within eveing call expextd CALLED UP INFORMED THAT SATURDAY THEY R FIXING IT
16-6-08/with in two days they reply with replacement or refund.
19-6-08/within 5 pm call expected.
19-6-08/within 5 pm call expected on 20-6-08.
20-6-08/Domlur service center person called up for service when i said abt the case he said will inform to branch head.
21-6-08/called up for status they said they r going to callup today before noon.

so this is the way of giving service, is 6months time required to repair a TV. So i cant call any more to get my TV repaired, im requesting you to Replace the TV and give New TV or else Refund the money i paid for the TV.
Expecting ur replay
thank you

siva shankar

Hello Sir

I have purchased Philips DVD Home Theatre HTS3105. This product is faulty and despite my continous talks with their customer care, no action has been taken to replace the system. The faults keep on coming and resurfaces again and again. The major problem is it is unable to load the disc, sometimes even the lens cleanser is not detected.

I would not recommend anybody to buy Philips product considering my bad experiences with the Philips DVD Home Theatre. I have now even lft the hope that this problem has some permanent solution.

Dont Buy PHILIPS.

Please see if anything can be done.

Thanks & Rgds
Gaurav Jain
[protected]

About 6 weeks back, my very expensive 50-inch Philips plasma TV developed a minor problem. It took 2 weeks for the Philips service center to pick it up for repairs.

Now after 4 weeks have elapsed, I am still waiting to get my TV back. Every time I call them to inquire, they have a standard answer -- "we are still waiting for the parts from Pune." Now they have even stopped answering my phone calls.

This should serve as a warning to all consumers. If you are thinking of buying any Philips TV -- CRT, LCD or plasma -- better think again. If it ever needs any servicing, you might as well forget about it.

Learn from my experience. Stay away from Philips and warn all your friends as well.

Caveat Emptor -- Buyer Beware.

- M.Saxena

Hi,

I Purchased the Divx Player Model no DVP3166.This Product D'ont support USB external hard disk (160GB) when connected.

Sunil

I bought a PHILIPS LCD TV (Model 23PF532‏) from USA on Jan 31st 2007. Before I bought it, I called their pre sales team and verified that it is compatible for India (NTSC/PAL). This model is also little expensive than the normal model with only NTSC. Also it supports 110-240 volt - 40 to 60 hz.

When I came back to India in Apr 2007, I found that it didn't work. I immediately called PHILIPS and logged a complaint. It has world wide 1 year warrenty. The local PHILIPS people verified the user manual. It is also available on their website. They tried 3 times to change the inner PCB. It didn't work. Now they concluded that there are different kinds of PAL and this particular PAL is not suitable for India. But we all (PHILIPS and me) got wised up at my expense. As per my understanding as a global consumer product PHILIPS should write this in their user manual and specification in detail. Now they are asking me to pay Rs 31593 and offering me a 32" LCD whose cost in market is Rs 49990. When I bought it from US I had paid $585 = Rs 25623. So now they are asking me to spend Rs 25623 + Rs 31593 = Rs 57216 for a TV which is available at Rs 49990 in any retail store. It's very hard to get any response PHILIPS. This offer also they made after one year of struggle. Definitely I am not ready for the above option after they made me suffer for one year (Also they are asking more than the market value).
Please guide me, what do I do? Whom to approach in consumer forum (I am in bangalore)? Is there any way to file a complaint online? What is the procedure and how long it takes to get any resolution?
Regards
Rajendra