Philips India Complaints & Reviews

I purchased a Philips Water filter from Croma on 9th and was promised that by Monday Philips will send person to Install the equipment. I also received an SMS from philips confirming that Installation would be done on the 10th Aug against a job no. j[protected]. I am writing this after waiting till today (12th Aug) - till now no one has turned up for installing the Equipment.
I would suggest others not to buy Philips Water filter - I can understand what will happen when the filter requires to be changed.

i had bought a electric kettle eight months back but after a few days the heating of the kettle stopped. i took the kettle to the service centre for repair in shillong.they told me that the base of the kettle was defectiveand they would replace it.i had bought the kettle for my one year old baby for hot water to make his milk food and other purpose.till today i .e.[protected] i have not got it back, this is deficiency of service.i had bought many philips product without any complaints but this one has given me trouble. when ever i go to the service centre they say sorry the replacement has not arrived yet.how long does it take to get it replaced, the time it has taken for repair is more than to manufacture it new.now will i get the replacement in my lifetime or my one year old son after 20 years will get it when i am no more or i should think that my hard earned money has gone down the drain.please see that i get my replcement.

I brought Philips Food Processor HL 1659 on 11/07/2009, when demo engineer (Shri Kailashji) reached after 3 days i.e. 14/07/2009 during the demo the Chutni Jar is not working. The Service engineer (Shri Kailashji) said that is not problem it will rectify after you change the upper lid, When I reached today at Philips service center they are saying that it is ok. Now what can do with this expensive thing it is just lying as for demo. Kindly guide in this matter.

P.M. Abraham
H.No. 65-B, Good Shephered Colony
Kolar Road Bhopal
462042
Mobile [protected]

We had bought a Philips TV (Model No 29PT5607) from Vijay Sales, same was with a manufacturers defect and exchanged within 15 days, now 14 months later the circuit has a break down . This reflects Philips manufacturing and Vijay Sales selling a substandard products.
The more important to look at this is Philips service centres are charging extrremely high repair charges ( they have estimated repair cost of rs3300 while a local technicial has quoted rs 1100.) this shows company is selling substandard products and earning high on repair charges.
I request all you friends to avoid getting tempted to offers buying from Vijay Sales and also don't buy philips products.

Regards,
Samir Rupani.
-[protected].

PHILIPS CASE REF. NO. 168571

I would like to register a stern complaint against world renowned company proudly known as Philips. I bought Home Theatre system under combo offer which was publicised by retail major Reliance Digital in Shahdra. This combo offer included 29''TV( 29PT5607), 5.1 Channel speakers, (DSP3300) and DVD Player DivX(DVP3258) and Universal Remote Control. It was purchased on 01st April 2009.
Merely working for a month, all these three started giving trouble. TV, gets switched off automatically for 4-5 seconds after 1 hr running, Speakers started giving distorted sound, DVD player fails to read discs. I complained in Service Centre in May 2009 to fix these things or replace them. After repeated calls to Philips consumer care in May, they send technicians to my place to pick up Speakers and TV and DVD player to be repaired at my place itself. After 5 working days they sent back my TV and speakers in the SAME CONDITION they took it. It never got repaired!!! TV still switches off automatically but speakers seem to be working fine. I re-complained to Philips about this and they refused to replace the TV. They said its not in their policy to replace the TV. I also told them DVD player never got fixed. I incessantly called up technicians Mr. Deepak and Sanjay to come and fix the DVD player. After 10 days of repeated calls in the month of May and June, and after series of lies and promising me, they came to my place to fix the product. Instead of fixing they messed it up further. DVD player suddenly stopped reading any sort of discs (MP3, VCD, DVD etc). They said they will replace the mother board. I rebuffed their proposal and requested them to replace it ASAP. This was promised to me in last week of June. Early July I was given a call by Mr. Leon, from Philips consumer care, who is a supervisor and also handling this case. He kept making fool of me by giving fake promises and series of lies one after the other, that they will replace my DVD player in 7 days. It has never happened.
After losing faith in their goods and services, I decided to compromise on one thing.
I have been rattling my brains and struggling with Philips more than two months now to fix the faulty product. Their customer services has disappointed me to a great extent and highly exasperated me. I humbly request Consumer Forum personnel’s to help me in getting right amount of compensation from Philips for all the mental torture, misguidance, lack of commitment and selling me faulty products. All the necessary documents can be produced in court on demand. Also, please note below executives involved in this ‘loosely handled’ case whom I have repeatedly spoken to.

Mr. Satinder Singh Binduria – Regional Head, Consumer Care.
Mr.Leon – Supervisor – Philips Consumer Care Call Centre
Philips Consumer Care Call Centre –[protected]
Philips Case Ref no. - 168571

Hello,

My name is pradnyawant from Maharastra.
I had bought WP3890 last year 25th july 2008. I had replaced my old filter with the new one.

However after replacement when I started the power on button, purifier never “POWERed ON”,
No lights were glowing, I had lodged a complaint on 29th June regarding this with Philips Cust care.

Complaint No is : J[protected].
Only once the technician has come and went back saying that “He needs to replace some part”,

Nobody has turned up since then even after consistent follow up. Its almost 23 days now with this issue? Philips cust service seems very poor.

Kindly provide me proper contacts with whom I can talk, so that this can be solved ASAP, as my warranty is expiring on 25th July.

Regards
Pradnyawant

I last (earlier two times) email below complain on[protected]. company gives different reasons telephonically or personally. Company is not ready solve my problem that why cd getting so hot and drive stop function



have bought Philips Mini Home Theatre model no MCD288, serial no
AJ[protected] on 22.9.2008. After using CD player I found it got hot
and player stops after 1/1.5 hours. CD get damage due this heat.
I have complained for this problem to your service provider three times.
I am getting different reasons from your service provider like model
is compact or due to display etc.
On 3rd complain service centre 25004527 against JS [protected] I
got telephonic reply that in this model this happens.
As perused this matter very long I request you me write (please do not
give telephonic answer) correct reason.
It should be distinctly understood that I will perused this further
if not solved immediately and bring this to public notice, consumer
court for faulty model marketed by Philips

I am fed up of making calls to Phillips customer care. The candle of my purifier need replacement but instead of frequent calls and promises from the excutives we haven't got it replaced. I am really quite disappointed by service. At the time of installation they assured me many things but I found them really bad. I would not recommend anyone to go with Phillips Products.

I am from SRIKAKULAM, . I purchased a Philips DVP 3046 DVD Player around a year back, used it for around 1-2 hours on weekends and kept it in dust free environment and always covered it with cloth after the unit cooled down. Now the unit won't play any DVD discs. It plays VCD's and MP3 discs after some delay. It displays "No Disc" whenever a DVD is inserted. the same DVD discs playing in any other DVD players.I think I did a very big mistake by opting for a reputed brand like PHILIPS. I have seen local DVD players work trouble free for years. could you guide me how to rectify this problem.I could not found any solution in users manual given with the product.

This is regarding Philips Television Model Number .I have bought the TV last year only and TV got defected twice in a year.When the TV was in warranty period nobody turned up and repair it.When i have escalated to senior level then after 10 Day technician came and repaired it.
Since then im facing lots of problem in it.
I have called up Philips customer care on Friday-2/07/09 and registered the complaint but they said that due to upgradation they cant provide me complaint number but some Senior technician will visit at my place in 48 hours but till date nobody turned up.
Today 7/7/09 again i called up and spoken to Jyoti and told him the problem and asked for complaint number, she said due to syatem upgradation she cannot proovide me the same.
Philips is not registering my complaint and not giving me after sales service.
Such a rubbish brand i have ever used in my life.
I want to go & file case in consumer court and want the compensation for the harrasment.

Please do not ever buy this Philips Water Purifier. Rather do not buy any Philips product. Once you buy the product, Philips will no longer pay heed to any of your problems.There customer care center is again a bigtime cheating business. They are hard to reach and once you reach them, they will not be able help you in any way.They will hear your query but never take any action on it. They will promise you that a technician will visit but that never happens. Its ridiculous way of fooling consumers. It was a big big mistake to buy this Philips product so I would like to tell everyone, not to go for any of Philips products.For installation of the product I had to make several calls.They never kept any appointment or even bothered to call back. Immediately within a week, there was a problem with the switch.Again the same experience, no one botherd to respond.Then after several days a technician came, he struggled with it for an hour and declared that it cant be rapaired and I have to manage it as it is.
Even after one year the problem persists. Now since last four days I am daily calling the customer care, everyday they give an appointment but there technician never turned up or called. I have mailed them twice and got an automated reply promising response which never happened.I am seriously thinking of taking this issue to Consumer Court.

A year back we have purchased this iron, twice it has created problems. It was repaired at auth service centre in Dehradun. Once again it has gone out of order.It is under warranty period. What can be done.

sir
i have philips model fw-v795/21 this model wox not avalebl code no.[protected]
pls help mi

sir,
I got repaired my fw v220 repaired through your authorised service centre at Dehradun (Uttrakhand).
Where they replaced sensor chip Item code No[protected] IC 87C71F vide their Bill No 3936 dt
16 Feb 2009. But my system still skip CD's and unable to play MP3 CDs. Can Philips company take action. I paid Rs 3500/- for that IC. What else can I do. thanking you

Contact:
[protected]@gmail.com
Mob:[protected] Land line Ph.[protected]
Society area bell road Dehradun (Uttrakhand)
India

Sir,
I got repaired my philips component fw v220 from authorised service centre Dehradun dt 16 feb 2009
vide cash bill receipt No 3436. Item code No[protected] IC 87C71F amount paid Rs 3500/-.
I also had dispute for the ragarding repair for this equuipment in consumer court Dehradun. Where the case was settleddown and the equipment was playing audio and videos cds. But later I noticed that the
CD Player was unable to play the MP3 CDs which it used to play when I had purchased it.

You are therefore approached for the necessary actions

Contact :
email: [protected]@gmail.com
mob: [protected]
society area bell road clement town
dehradun (India)

sir,
I bought a philips TV from a wholsher in patna named as Aditaya vision . I have complaint that he has given me defaulted TV . so i request you to tell the Aditaya vision to exchange my TV.



sonu kumar jha

I had purchase a Flat TV in Philips 29FLAT TV from Reliance Super, VAPI, 29th Oct- 2008 years. The Purchase cost of the TV is Rs.15000.00 and the warranty period of the same is 1Yearfrom date of purchase. After Two day i had certain problems in my TV and since the same was covered under warranty i made a complaint for the Next day. My complaint no is 181779, Reg No-117548. After Few days Philips engineer come in my home and find out this problem and he has told this TV is not repair, But replace this TV. i visited 6 month to go in super store no any person to give me any response to my same complaint. However i spoke to the manager of the store and he assured me that he would look into the same and accepted the TV for Replase.But 6 month have gone and every time i Go to the sop no any person responsible reverts back to any Ans.
Please kindly look into matter


Ranjit kumar sadangi,
C/O, S.V .Shetty, Room No -05
Near gurudev nager(Noroly phatack road)
At post Bhilad,
Dist-Valsad, Ta:-Umbergaon
Gujarat:-396115
Ph no-[protected], [protected], [protected]

Dear Sir,
I Ranjitkumar Sadangi situated at bhilad i brought 29" philips flat colour TV on 29th oct. 2009 from relience Super Mall at Vapi, Gujarat. Same Day some colour problem come in TV so i complaint at Reliance Super they said "we will forward your complaint to Philips, there service Engg. come and solve the problem" after few days philips service Engg. came they checked TV and said " this TV is not repairable so we will be replace it " But Till day no any reply comes from them so I complaint many times at Relience Super and also complaint at Philips But no positive response come, So to be do needfull in this mater.

Thanks& Regards,

Ranjitkumar Sadangi
C/O - S V Setty
Room No - 05
Near Gurudev Nagar,
Naroli Fatak Road,
At & Po :- Bhilad,
Ta :- Umargaon,
Dist :- Valasad.
Gujarat.
Contact No. [protected], [protected], [protected]

With further reference to the complaint I would like to present following information, just to apprise you of the aggravation we are going through.
1.We wanted to buy a top end TV and bought the set paying a good sum of money (around INR28000).It is indeed strange that it went out of order within 3 years.( Was the company trying to get rid of defective pieces at a discount? I wonder)
2.It suddenly went out of order inspite of being connected through a reputed brand of voltage stabilizer.( I mean there was no power surge or anything). It was given for repair on or about the first week of Jan 2009 to Philips authorized service centre Pacific Electronics at RTNagar Bangalore which is in walking distance to my residence.It took them about 10 days to repair and deliver it back on the 20th of Jan 2009. They charged me INR1776 as repair charge.
3.Same day evening the TV went on the blink, and again taken for repair and returned after 2 days.We were informed by them that the repair was not done properly and they orally apologised for their shoddy work and lack of quality control.
4.Within a week thereafter a line started appearing on the top of the screen which we did not notice till it started becoming bigger and bigger.
5.We again complained to the Philips ASC above mentioned.They sent across a technician after a couple of days.This gentleman tried to repair it and in the process appears to have damaged it further as the line appearing on the screen became bigger.He told us that we may use the set till they arrange to pick it up.Accordingly we used it and suddenly there was a loud sound and entire set went blank and we could smell burnt plastic.
6.It was concluded by the ASC that there is a major problem and the set was picked up for repairs on the 19th of March 2009.Thereafter we have been following up with the ASC and we are being given a run around.
Now we are enquiring with the ASC on a daily basis with no avail. Now it is more than 50 days and we have no clue about the TV set.
Conclusion: It is the duty of the manufacturer to appoint competent people to service the product manufactured by them.The ASC is the agent of Philips and the ultimate responsiibility/liability lies with Philips as the principal.It is not suffice to apologise and make us go back to their ASC for redressal.With this experience we will never be able to trust Philips brand ever again.

Hi,

I am Monika Aggarwal... I have Purchased a TV on 11th Apr 2008 from Naveen Eletronics Model Town New Delhi 110009…

This TV is not responding since last month therefore I have lodged a compliant to Philips customer care (complaint ID# 159823) in response of which my TV has been taken for repair on 23rd Mar ’09 for 4 days… However even after the repair it wasn’t working well therefore we approached the customer care again in response of which an executive arrived to our place twice… At present the TV is not even getting started & I want this TV to replaced, please help me to get this done ASAP.

Many Thanks,

Monika Aggarwal
# +91-[protected], [protected]

email: [protected]@yahoo.com