Philips India Complaints & Reviews

Hi,
In Oct 2008 I purchased a Philips Home Theatre and am having a nightmare expreience.I have lodged my complaint regarding my Home Theatre which is still under warranty. I am trying to call the cusotmer service since a month now and am getting only daily assurance from Philips Customer Care and Philips Service Centre.Its been less than a year and i have had multiple problems with the product.

The Customer service office in Delhi sucks.


Plz Look in to this matter

Regards

Nipa Ashar

Sir,
I purchased one Philips Spatial Stero model No.508 in the year 1982. I used it very sparingly but now it requires repairing in cassette recorder. Radio/FM is all right. I gave the set to Philips service centre situated at City Centre, Sansar chandra road, Jaipur on 24/8/09.for repairing. I got a telephone from said service centre that the parts of this set is not available as such it can not be repaired.

If such is the condition, who will rely on the product of philips electronic items as after some time, the parts of the product is not available with you. It is really very shocking to learn that a product of a repute company like philips can not be repaired at Philips Authorised Service Centre.

Please tell me what I should do of this product now.

Will you please reply me to my satisfaction or otherwise.

R.N. Vaish

I had booked one Phillips DVD home theatre along with one free watch and holiday voucher on 01.08.09. My order no. is 0GA[protected] for order value of Rs. 7598.00 paid thro' my credit card . But till now 29.08.09 same is not delivered.

I want the present status of the items immediately..

PLEASE CONSIDER THIS AS MOST URGENT.

Hi Sir/Madam

I bought this DVD player some 2 years back and at that time it used to play movie for 15 odd minutes and then used to get hanged while same DVDs used to play very fine on Sony DVD player.I made a complaint to Philips through web based complain and then they responded with a service engineer who visited my place.I told him that i have hardly used this DVD player and it does not work properly.He said he needs to check the DVD disk in lab and went away with it assuring that they would find fault if any in disk else repair the player. He never turned up since that day.I asked status on email from Phillis but they never replied, i could not call because i was not in India.

When i came back to India and tried to play a DVD in same player it didn't play it more than 2 minutes and DVD player was shutdown on its own.I didnt try customer care and went to service center this time.But experiance was even worse. They said your earlier complaint ticket is closed with your agreement which i never made.I said i never said to close and show my signature for closure and even my DVD disk is with you since long.He said the engineer who had visited you didn't belong to this Chandigarh Service center and moreover that service center is closed so if you need more info pls get in touch with Customer care.They said we would repair it for Rs 150/- and return in 2 days.I called them after some one week then they said some card has gone faulty and we would charge some Rs 1200/- for it which we can discount to Rs 1000/-.I said my DVD player was faulty right from 1st day then why should i pay, they said for that please speak with Customer care.Call center people many times said we are sorry and would call you after discussing what best we can do for this case and see if we can fetch your emails regarding status of your previous complain 2 years back.i never received any call from them .Then i said i want to speak with your head.He called me some couple of times but finally said that you have to pay to repair .I told service center to repair the same but dont have card to repair it since 20th june 09 whereas the card was ordered by service center on 26th june 09 .

My complain is

1. Why Philips doesnot have record of my previous complain or signature or email that i accept the resolution and where is my DVD disk ? Who is SPOC to deal with such a complain.Should i pay Rs 1000/- for a card that was faulty right from first day for which Philips closed complain on its own.or should i buy a Sony DVD player instead to wasting money to get it repaied.
2. Why Service Center people donot call customers to tell status and ask if they need to get repair done.why customer has to call again and again.
3. Why the faulty card is not available for last more than 2 months . And should i not get replacement till they have card available. my family is waiting to see a my marriage DVD?
4.Customer care people sweet to talk though make big promises saying thanks and sorry sir, but donot call back after promising same and donot resolve any issue.they know next time call would not land to their desk so they need to casual about the complaint.

Please help.

BR//Chetan

i had bought a philips kettle in shillong about eight months back .after a few days it stopped working. i took it to the authorised philips service centre located at keatinge road in shillong. they told me that they will fix it and come ater one week to collect it.it is more than six months they are still fixing it. last week again i went to the service centre they told me that i will get a replaced one. till today i have not got it. please see that i get it.

I purchased a Philips Water filter from Croma on 9th and was promised that by Monday Philips will send person to Install the equipment. I also received an SMS from philips confirming that Installation would be done on the 10th Aug against a job no. j[protected]. I am writing this after waiting till today (12th Aug) - till now no one has turned up for installing the Equipment.
I would suggest others not to buy Philips Water filter - I can understand what will happen when the filter requires to be changed.

i had bought a electric kettle eight months back but after a few days the heating of the kettle stopped. i took the kettle to the service centre for repair in shillong.they told me that the base of the kettle was defectiveand they would replace it.i had bought the kettle for my one year old baby for hot water to make his milk food and other purpose.till today i .e.[protected] i have not got it back, this is deficiency of service.i had bought many philips product without any complaints but this one has given me trouble. when ever i go to the service centre they say sorry the replacement has not arrived yet.how long does it take to get it replaced, the time it has taken for repair is more than to manufacture it new.now will i get the replacement in my lifetime or my one year old son after 20 years will get it when i am no more or i should think that my hard earned money has gone down the drain.please see that i get my replcement.

I brought Philips Food Processor HL 1659 on 11/07/2009, when demo engineer (Shri Kailashji) reached after 3 days i.e. 14/07/2009 during the demo the Chutni Jar is not working. The Service engineer (Shri Kailashji) said that is not problem it will rectify after you change the upper lid, When I reached today at Philips service center they are saying that it is ok. Now what can do with this expensive thing it is just lying as for demo. Kindly guide in this matter.

P.M. Abraham
H.No. 65-B, Good Shephered Colony
Kolar Road Bhopal
462042
Mobile [protected]

We had bought a Philips TV (Model No 29PT5607) from Vijay Sales, same was with a manufacturers defect and exchanged within 15 days, now 14 months later the circuit has a break down . This reflects Philips manufacturing and Vijay Sales selling a substandard products.
The more important to look at this is Philips service centres are charging extrremely high repair charges ( they have estimated repair cost of rs3300 while a local technicial has quoted rs 1100.) this shows company is selling substandard products and earning high on repair charges.
I request all you friends to avoid getting tempted to offers buying from Vijay Sales and also don't buy philips products.

Regards,
Samir Rupani.
-[protected].

PHILIPS CASE REF. NO. 168571

I would like to register a stern complaint against world renowned company proudly known as Philips. I bought Home Theatre system under combo offer which was publicised by retail major Reliance Digital in Shahdra. This combo offer included 29''TV( 29PT5607), 5.1 Channel speakers, (DSP3300) and DVD Player DivX(DVP3258) and Universal Remote Control. It was purchased on 01st April 2009.
Merely working for a month, all these three started giving trouble. TV, gets switched off automatically for 4-5 seconds after 1 hr running, Speakers started giving distorted sound, DVD player fails to read discs. I complained in Service Centre in May 2009 to fix these things or replace them. After repeated calls to Philips consumer care in May, they send technicians to my place to pick up Speakers and TV and DVD player to be repaired at my place itself. After 5 working days they sent back my TV and speakers in the SAME CONDITION they took it. It never got repaired!!! TV still switches off automatically but speakers seem to be working fine. I re-complained to Philips about this and they refused to replace the TV. They said its not in their policy to replace the TV. I also told them DVD player never got fixed. I incessantly called up technicians Mr. Deepak and Sanjay to come and fix the DVD player. After 10 days of repeated calls in the month of May and June, and after series of lies and promising me, they came to my place to fix the product. Instead of fixing they messed it up further. DVD player suddenly stopped reading any sort of discs (MP3, VCD, DVD etc). They said they will replace the mother board. I rebuffed their proposal and requested them to replace it ASAP. This was promised to me in last week of June. Early July I was given a call by Mr. Leon, from Philips consumer care, who is a supervisor and also handling this case. He kept making fool of me by giving fake promises and series of lies one after the other, that they will replace my DVD player in 7 days. It has never happened.
After losing faith in their goods and services, I decided to compromise on one thing.
I have been rattling my brains and struggling with Philips more than two months now to fix the faulty product. Their customer services has disappointed me to a great extent and highly exasperated me. I humbly request Consumer Forum personnel’s to help me in getting right amount of compensation from Philips for all the mental torture, misguidance, lack of commitment and selling me faulty products. All the necessary documents can be produced in court on demand. Also, please note below executives involved in this ‘loosely handled’ case whom I have repeatedly spoken to.

Mr. Satinder Singh Binduria – Regional Head, Consumer Care.
Mr.Leon – Supervisor – Philips Consumer Care Call Centre
Philips Consumer Care Call Centre –[protected]
Philips Case Ref no. - 168571

Hello,

My name is pradnyawant from Maharastra.
I had bought WP3890 last year 25th july 2008. I had replaced my old filter with the new one.

However after replacement when I started the power on button, purifier never “POWERed ON”,
No lights were glowing, I had lodged a complaint on 29th June regarding this with Philips Cust care.

Complaint No is : J[protected].
Only once the technician has come and went back saying that “He needs to replace some part”,

Nobody has turned up since then even after consistent follow up. Its almost 23 days now with this issue? Philips cust service seems very poor.

Kindly provide me proper contacts with whom I can talk, so that this can be solved ASAP, as my warranty is expiring on 25th July.

Regards
Pradnyawant

I last (earlier two times) email below complain on[protected]. company gives different reasons telephonically or personally. Company is not ready solve my problem that why cd getting so hot and drive stop function



have bought Philips Mini Home Theatre model no MCD288, serial no
AJ[protected] on 22.9.2008. After using CD player I found it got hot
and player stops after 1/1.5 hours. CD get damage due this heat.
I have complained for this problem to your service provider three times.
I am getting different reasons from your service provider like model
is compact or due to display etc.
On 3rd complain service centre 25004527 against JS [protected] I
got telephonic reply that in this model this happens.
As perused this matter very long I request you me write (please do not
give telephonic answer) correct reason.
It should be distinctly understood that I will perused this further
if not solved immediately and bring this to public notice, consumer
court for faulty model marketed by Philips

I am fed up of making calls to Phillips customer care. The candle of my purifier need replacement but instead of frequent calls and promises from the excutives we haven't got it replaced. I am really quite disappointed by service. At the time of installation they assured me many things but I found them really bad. I would not recommend anyone to go with Phillips Products.

I am from SRIKAKULAM, . I purchased a Philips DVP 3046 DVD Player around a year back, used it for around 1-2 hours on weekends and kept it in dust free environment and always covered it with cloth after the unit cooled down. Now the unit won't play any DVD discs. It plays VCD's and MP3 discs after some delay. It displays "No Disc" whenever a DVD is inserted. the same DVD discs playing in any other DVD players.I think I did a very big mistake by opting for a reputed brand like PHILIPS. I have seen local DVD players work trouble free for years. could you guide me how to rectify this problem.I could not found any solution in users manual given with the product.

This is regarding Philips Television Model Number .I have bought the TV last year only and TV got defected twice in a year.When the TV was in warranty period nobody turned up and repair it.When i have escalated to senior level then after 10 Day technician came and repaired it.
Since then im facing lots of problem in it.
I have called up Philips customer care on Friday-2/07/09 and registered the complaint but they said that due to upgradation they cant provide me complaint number but some Senior technician will visit at my place in 48 hours but till date nobody turned up.
Today 7/7/09 again i called up and spoken to Jyoti and told him the problem and asked for complaint number, she said due to syatem upgradation she cannot proovide me the same.
Philips is not registering my complaint and not giving me after sales service.
Such a rubbish brand i have ever used in my life.
I want to go & file case in consumer court and want the compensation for the harrasment.

Please do not ever buy this Philips Water Purifier. Rather do not buy any Philips product. Once you buy the product, Philips will no longer pay heed to any of your problems.There customer care center is again a bigtime cheating business. They are hard to reach and once you reach them, they will not be able help you in any way.They will hear your query but never take any action on it. They will promise you that a technician will visit but that never happens. Its ridiculous way of fooling consumers. It was a big big mistake to buy this Philips product so I would like to tell everyone, not to go for any of Philips products.For installation of the product I had to make several calls.They never kept any appointment or even bothered to call back. Immediately within a week, there was a problem with the switch.Again the same experience, no one botherd to respond.Then after several days a technician came, he struggled with it for an hour and declared that it cant be rapaired and I have to manage it as it is.
Even after one year the problem persists. Now since last four days I am daily calling the customer care, everyday they give an appointment but there technician never turned up or called. I have mailed them twice and got an automated reply promising response which never happened.I am seriously thinking of taking this issue to Consumer Court.

A year back we have purchased this iron, twice it has created problems. It was repaired at auth service centre in Dehradun. Once again it has gone out of order.It is under warranty period. What can be done.

sir
i have philips model fw-v795/21 this model wox not avalebl code no.[protected]
pls help mi

sir,
I got repaired my fw v220 repaired through your authorised service centre at Dehradun (Uttrakhand).
Where they replaced sensor chip Item code No[protected] IC 87C71F vide their Bill No 3936 dt
16 Feb 2009. But my system still skip CD's and unable to play MP3 CDs. Can Philips company take action. I paid Rs 3500/- for that IC. What else can I do. thanking you

Contact:
[protected]@gmail.com
Mob:[protected] Land line Ph.[protected]
Society area bell road Dehradun (Uttrakhand)
India

Sir,
I got repaired my philips component fw v220 from authorised service centre Dehradun dt 16 feb 2009
vide cash bill receipt No 3436. Item code No[protected] IC 87C71F amount paid Rs 3500/-.
I also had dispute for the ragarding repair for this equuipment in consumer court Dehradun. Where the case was settleddown and the equipment was playing audio and videos cds. But later I noticed that the
CD Player was unable to play the MP3 CDs which it used to play when I had purchased it.

You are therefore approached for the necessary actions

Contact :
email: [protected]@gmail.com
mob: [protected]
society area bell road clement town
dehradun (India)