Philips India Complaints & Reviews

I purchased Philips DVD Home Theatre I purchased Philips DVD Home Theatre
HTS-3105/98 in Feb,2007. Unfortunately, I am having extremely bad
experience regarding this product. Initially, it was not able to detect
DVDs. The technician from HI-Tech Services, Noida detected that the lens
was faulty. Hi-Tech Services assured me that the lens is going to be
replaced within one week. However it took around more than two months to
fix the problem. Now there is another problem, it is not able to detect
VCDs. And they are again saying that the lens needs to be replaced. Now I
dont know how much time they are going to take this time. But I am
extremely sorry to say that my experience with Philips is extremely bad so
far and frustrating. I am also planning to write about this experience on
several blogs. Please look into the matter to look into the matter
to resolve this issue.

I had purchased Philips MCD 109/98 product last year. In september 07 its stopped working. Engineer from Sky Serives[protected]/[protected] had taken the player for repairing and still I havn't received the product. Please let me know why should I not go to consumer court for this pathetic service, Ignorance. You can contact me on 0 [protected] for details. I hope somebody will look into it and anticipating promp responce for my problem.
Complaint no with Philips 13985 on 1st Setptember 2007
Regards,
Vaibhav Salvi

I am an engineer in HAL, Nashik Division. I purchased a Philips DVd player 3046 in Nov,2006 from Mayur Enterprises, Ojhar, Nashik. Just after 5 months problems started in the player. The reading/loading of CDs, DVDs became slower gradually. First it stopped reading DVDs, although it was reading the VCDs & MP3 CDs, but with a long delay. During this it completed 6 months life. When i complained to my dealer he said that the warranty period was over and i can't get the free service. After 1-2 months the player was totally unable to read any CDs. Now the Dealer says Company/service centre will charge for the repairing which may go from Rs.1000 to Rs.2000. What i will do now, i am frustrated. I was using it hardly 8-10 hours a week and used to keep in dust free environ. If within a year I have to spend thousands on a reputed brand piece like philips, then why to purchase branded. I have seen local pieces giving excellent results at least for more than a year with operating time of 5-6 hours a day. I also own a Philips 3 VCD/MP3 changer,V-39, 1200W system since 7 years. It's good, lens replacement came after 4 years & it was on for 5-6 hours daily. My father had a Philips TV and now a DVD player also. So i had a great faith on Philips, but all lost after this 3046 DVD model. Now I started thinking that why didn't i go for LG or Samsung. I almost determined myself that not to purchase (or suggest anybody) anything from Philips if my set is not given free service.

I dont know if this matter will go to the right hand/person or authority, let hope for the justice & the company will do the needful.

Plz reply atleast.

hi,
This is prakash from bangalore, last 15 days i had a problem with my dvd mini hifi sytem, so i took it to the nearest philips service station to rectify the problem, as he examinied and the person in charge said that it could be the problem with some lense (opd -some component)and he promised me, that it will be done with in 3 days, after i go on the third day, he said that he didn't get the component which will be done by the next week, so i was little pissed off by this and i said him clearly that i cant keep coming oftenly for this, and then he said that they didn't get the component, but he promised me to give it after 2 days, but when i went today the condition is pathetic, its untouched , and the engineer response is so worst , he's not even bothered to explain what is wrong, and how it can be sorted, but the person in charge has promised me that he will be giving it to me by today, am totally very unhappy by the service center people, its really poor service i have ever seen ,,

I purchased the Hand blender in March 2006; Within three months the press switch got stuck; It was referrred to the Dealer who got rectified it free; Again aftet TWO months I got it repared thro Philips Authorised Service Centre---Marina Electronics, Chennai-5; They charged me Rs 50 /-; It worked for three more months; Again it was serviced by the same Marina Electronics; I paid Rs 70 /- this time ; Now after three months the same problem has come; I think either the design of the press switch is wrong or the quality of the switch or the servicing is poor ; Who will take care of this ?