Philips India Complaints & Reviews

I have purchased a new Philips 5 watt CFL Lamp, from M/s Shakari Bhandar, Anushakti Nagar, Mumbai. Next day it did not work, I go for replacement of the lamp, but they denied to replace this lamp. They said that they will not provide any warranty on Philips CFL, while all other shops providing warranty on Philips CFL Lamps.
So I suggest to all the customers "first confirm warranty before shopping at M/s Shakari Bhandar".

0 minutes ago by Saphal Rastogi [send email]
I am a idea user i convert prepaid to postpaid and my creadit limit deside is rs.750 but my usages is high.So my first bill due date was 4/11/09 and i made payment on 1/11 coz my service was bard.After that till today my services is bard even after call on customer care they told to submit Rs.500 and Rs.400 but services are not active.Now i have Rs.900 advance on Idea but my services is still bard.
My number is [protected]

The product was purchased from croma Belapur,Navi mumbai on 18.12.2008.It has one year warranty from philips and extended waranty from croma.
The product stopped working on 16.12.2009. I contacted croma, Which advised me to contact philips customer service centre.Philps service centre did not agree to send technecian to repair it nor to note down the complain as it is a portable product.

Kindly do the needful.

i booked philips radio alarm product no 1591 on 4th august 09 from gift360,order was taken on phone by miss imrana banu,and i was given order no 66955.
same day amount of Rs. 1,098/- was credited to their account kaviraj houseware from my citibank credit card,but still today i have not recd. any product,no help from citibank also and no reply from gift 360 also.
whats why making an online complaint.so that these fraud can be stopped.

I have purchased 32" LCD [samsung] + Philips HTS [HTS 3265] on 10.10.2009.......i was not sure for taking HTS from home town , but as i got confirmed assurance from there service persons that u will not get HTS below our Home tome price from any where....and i[censored] get such low quote just produce us the quotation we will give benefits of double the difference of it.........so i purchased it same day when i purchased LCD.
After one day that i came to know that philips HTS is at lower price than i had taken.....but due to some reasons i had to move to my native place and i returned after diwali.....I took the quote from another retail shop [i have proof for it] went to Home town, and saw the price , it was Rs.13990 and i got quotation for Rs.10990 for same day so i asked service person[Mr. Jaymeen Shah] over there , why is this big difference, i got reply that no i think prices are changed, then he told Mr. Vinod to refer the catlog and in front of me only he changed the tag and put it to Rs.11990 [so is this the way] and even still there was difference in quote i got on same day.....So as a customer i expect ur[home town's word to fulfill].
I do agree i brought quotation late but you should consider another scenario of price change on quotation i brought.[actually i inquired in that retail shop, the prices for that specific model of HTS has not changed since Diwali]..........

So i expect the commitment to be fulfilled.

I have purchase one LCD TV and Home Theatre Bar of PHILIPS make from Reliance Digital show room at Ambeince Mall Gurgaon on 18th Otuber 2009. The LCD TV shown to us which was on display is different to what has been given .The model given is 42 PFL 7403/98, in the bill also they have mentioned wrong model no ie 42 PFL 740 only . The cost of TV charged is Rs 65990/- where as the actual cost of this TV is around 60,000/-.as quoted by other dealers of gurgaon and also confirmed from the area manager of philips.These items were purchase on 18th, octuber,2009. No body from reliance has come for commisioning. No response, no body in reliance is picking up telephone. Kindly register my complaint

i bought a 29 inch PHILIPS colour TV [model no. 29PT6021] from Dehradoon in february, 2002.

last year, it developed a strange problem. the TV would switch-off automatically after about 50 minuters of continuous use. as days passed, this period decreased to 10 minutes. finally, when the TV would switch-off automatically after just 5 minutes, i had to send it to the local authorised service centre but the service in-charge took 10 weeks to reapair the TV and charged me Rs. 6000, saying that the IC in the TV was dead. a TV has thousands of ICs. which one was he talking about? was his sevice charge justified? how do i get to know this? as there is no one else in my town who does repair work for PHILIPS TVs, i could not ascertain whether the service amount charged by the service centre was justified.


since the day the service centred returned my TV after rectifying the problem, a new problem has surfaced. now my TV does not show more than 50 channels while my cable operator provides 85 channels. when i bought it in 2002, the TV used to show 99 channels. the TV guide claims that the TV supports 99 channels.


what should i do? should i go to the service centre and again pay a hefty amount? rs. 6000, 7000, 8000,.......

I own the HTS6515 home cinema system. Thankfully, this is a secondary unit we use in the bedroom.
The problem:
'We' managed to break the plastic clip on stand for the main unit.
Being a piece of plastic, i assume costing a few pounds, i figured this would be reletively simple to replace.
With a little online research, I found two companies who specialise in spares for Philips. Dutchwest & Curryspartmaster.
After helpful, but fruitless emails & telephone calls with both companies, i was advised to contact Philips dirtectly on their customer service helpline. I was immediately directed to their online store, and a very unhelpful woman, who did not know what product i was talking about, as her 'system' could not bring up details for this item.
She then 'Oh so kindly' & very quickly referred me to Dutchwest. I managed (after sometime) to explain to her I'd already been through both Dutchwest & Curryspartmaster, and had been unsuccessful & had been reffered to Philips customer service by them. She told me i would have to talk to customer services, because "if it not online, then it's not available!"
I then kindly explained to her that the people she wanted to put me back to, were the poeple who had connected me to her! Anyways....
I went back to customer 'care' (The use of the word care here was starting to get my back up!)
They basically told me If the stand is not sold by one of their suppliers (Dutchwest or Curryspartmaster) or by their online shop, then it was not available!
I stated this surely could not be true, and there must be a solution available to her than spending another £300.00 to buy a brnd new system just for the stand?!?!?!?!?
She put me on hold for what seemed like an eternity, and then came back offering to put me through directly to the dept who make/deal with DVD/Home cinema.
I thought "fantastic - finally someone who will know exactly what i'm after & how to get it!"
I was put in to a que of 15, which took nearly 25mins (listening to exactly the same piece of classical music, over & over!)
A young man with a bad cold told me after hearing my case the following, "If it's not stocked by Dutchwest, curryspartmaster or our online shop, then I cannot help you!" "We have no facility to help outside of this policy!"
I informed him that i work in technical customer service industry & we regularly have customers who need a component that is not sales enabled. I consider it my job to get that item for the customer by any means necessary. This usually means transacting an internal buget code or two, then loading a miscellaneaous spares order for the customer to pay for the item.
Although he listened to my tale & actually apologised for not being able to help, he again stated that my options were as before.
So...in summary:
If you manage to break the stand of your HTS6515 DVD system, you will never be able to replace it! Without it, you can only lay it flat, or prop it up against something. neither of which is asthetically pleasing, or practical in terms o[censored]sing the remote, or safety from knockig it over!

I will seriously think twice before purchasing from Philips in the future!!!

we brought a philips food processor from Kholsa Electronics.... a few days ago(18.9.09).on that day we were informed via sms that within 48 hours their executive would come to our place to show us a demonstration of the product.till then we were instructed not to open the box of the phliups food processor.we are waiting eagerly for there arrival....but of no use...till now they cant send an executive and open our product.today they called us and told that their executive would come today at 6pm....but till now(7.30)...they are showing no positive response.moreover their helpline[protected]cant help us ..they are also unable to say surely when would they send their executive.we cant use the product...just look at the cartoon.....so please sir it would be of great if you kindly look into this matter and help us as quickly as possible.

ORDER NO:67449
DATE: 19/08/09
PRODUCT ORDERED:Phillips 5.1 channel home theatre system.
Credit card used: AXIS bank
Credit card Charged on:19/08/09 in the name of GIFT 360 BANGALORE with transaction ID 40371767

I had ordered for three nos of Phillips 5.1 channel home theatre system via order No 67449 on 19th Aug 2009. They had promised to deliver the product within 14 days. On completion of 14 days and on enquiry over telephone they confirmed that they will deliver within 15th of September without fail. On 16th they recommitted that the same will be delivered by 22nd September as because there was a shortage of stocks but they had managed to get hold of the stocks and they can now deliver the same without fail. The same was also confirmed by their team lead.
When today evening on (22nd Sep) on non delivery of consignments they confirmed their unability to deliver the product.
My querries are as belows
1. There is no clearity on how will my card be repaid?
2. Why is such a fraud company allowed to work in Indian market?
3. I am desperate to know what any authority will do to stop the working of such a fraud company?

Sir,
I had booked the said product in the month of August09 and the amount was paid through Credit Card. Credit Card statement for August09 shows that the amount has been paid to you. But till date the product is not received. No information about the processing of order or cause of delay is given to me. I feel I am being ceated for a considerable amount. Pl look in to matter and send the product or pay my money with interest for 2 Months.
P S Desai.

I had purchased a Philips hair dryer (Model HP4885/00) on 04 Dec 2008 and the product is under warranty for one year. The item was given to the authorized service center in Bangaloreon 04 Sep 09 vide work order no. [protected] for a defect and even after two weeks neither the item has been repaired nor I am being informed that I should forget about it. My calls to the Philips customer care[protected] on 15, 16 and 18 Sep 09 has fallen on the deaf ear who only apologizes for the inconvenience with an assurance that the matter will be looked into. Infact one gentleman from the customer care on 18 Sep 09 took my email-id with a promise to revert back within an hour (probably wanted to cut a joke). I am facing the inconvenience since last two weeks (and donot know for how long?). Will any compensation be paid by Philips for the customer’s inconvenience other than apologies? Any way, it is a lesson for me to think twice for buying Philips product in future. Can I expect my hair dryer from Philips.

Dear Sir,
I have received subject items vide Living Media India Ltd,N.Delhi Invoice no:ORA[protected] dt 30/07/09 in fourth week of August.
After waiting for company courier man for about 1 week,I opened d parcel & do not found any free gift voucher of Rs.5000/- for diamond & gold jewellery.

Since last 16-17 days I tried several times to claim my free gift voucher on given site[protected]
www.bookstoday.in/promos.htm

but all efforts are in vain.
Even I tried several times to contact company on given tel.no.:[protected],
but here also efforts gone in to vain.All d time I heared only recorded tape for more than 15-20 minutes thereby increase in STD Bill.
I even send email complaints to them on :[protected]@indiatodaybookclub.com & found no reply even after 2 weeks.
Now ,what is to be done in this regard ?
I am afraid of this company & seem to be scandal behind this.

jayant joshi

11,vallabh apartment
S.B.Road,Pune-16
tel:[protected]/25656165
cell:[protected]/[protected]
email:jayant.[protected]@rediffmail.com

From,
Principal,
St. Dominic's Higher Secondary School,
Kanjirapally P.O Pin.686507,
Kottayam Dist., South India,
Ph.[protected], Mob.[protected].


Sir,
We had purchased one 29" flat TV 2 years back ( Model No. 29PT2552/94, Sl.No. IL[protected] it was not working from April 2009. we have registered complaint at your authorised service center Kanjirapally, (complaint No. fo/16k dtd 08/05/2009. Nothing was done in this matter by the company for us and now it is more than 4 months.Hopping that you may take earlier action in this matter.

Yours faithfully.
sd/-
Principal

My Audio System model is FWV-355 which i bought it 4 yrs back ... I had the problem of just CD closing and Opening and also change of the disc... I have given my system in Mahalaxmi Electronics Hyderabad, on 31 August 2009.They have checked my system and told me that the CD lens (Set) shud be replaced and it costs Rs.1800/- and need to be changed... i asked them the CD Reading is very good but the main problem is of open/close and change of the disc .They told me that this is due to the problem of the lens... Then i said OK and plz replace the part and then they have charged me totally 2200 including the service charge...The spare parts are tooo costly as when compared to the system.

On 2 sept 2009 i bring back my system & checked it but still facing the same problem... My system is very gud before the service itself...but they spoiled it and even my casetter player is not working properly they wont listen to our words or else our problems which we are facing ... they simply say that the problem will be rectified once the whole service is done.

But Nillll...

Plz i m requesting u that dont take ur product to the service center...better the technician comes to ur home and do the repair... the problem will not be solved in the service center why bcz they will write something in the complaint and do the repair for another one.

The Service is very very very poooooor...

I was totally disappointed by their service.

Hi,
In Oct 2008 I purchased a Philips Home Theatre and am having a nightmare expreience.I have lodged my complaint regarding my Home Theatre which is still under warranty. I am trying to call the cusotmer service since a month now and am getting only daily assurance from Philips Customer Care and Philips Service Centre.Its been less than a year and i have had multiple problems with the product.

The Customer service office in Delhi sucks.


Plz Look in to this matter

Regards

Nipa Ashar

Sir,
I purchased one Philips Spatial Stero model No.508 in the year 1982. I used it very sparingly but now it requires repairing in cassette recorder. Radio/FM is all right. I gave the set to Philips service centre situated at City Centre, Sansar chandra road, Jaipur on 24/8/09.for repairing. I got a telephone from said service centre that the parts of this set is not available as such it can not be repaired.

If such is the condition, who will rely on the product of philips electronic items as after some time, the parts of the product is not available with you. It is really very shocking to learn that a product of a repute company like philips can not be repaired at Philips Authorised Service Centre.

Please tell me what I should do of this product now.

Will you please reply me to my satisfaction or otherwise.

R.N. Vaish

I had booked one Phillips DVD home theatre along with one free watch and holiday voucher on 01.08.09. My order no. is 0GA[protected] for order value of Rs. 7598.00 paid thro' my credit card . But till now 29.08.09 same is not delivered.

I want the present status of the items immediately..

PLEASE CONSIDER THIS AS MOST URGENT.

Hi Sir/Madam

I bought this DVD player some 2 years back and at that time it used to play movie for 15 odd minutes and then used to get hanged while same DVDs used to play very fine on Sony DVD player.I made a complaint to Philips through web based complain and then they responded with a service engineer who visited my place.I told him that i have hardly used this DVD player and it does not work properly.He said he needs to check the DVD disk in lab and went away with it assuring that they would find fault if any in disk else repair the player. He never turned up since that day.I asked status on email from Phillis but they never replied, i could not call because i was not in India.

When i came back to India and tried to play a DVD in same player it didn't play it more than 2 minutes and DVD player was shutdown on its own.I didnt try customer care and went to service center this time.But experiance was even worse. They said your earlier complaint ticket is closed with your agreement which i never made.I said i never said to close and show my signature for closure and even my DVD disk is with you since long.He said the engineer who had visited you didn't belong to this Chandigarh Service center and moreover that service center is closed so if you need more info pls get in touch with Customer care.They said we would repair it for Rs 150/- and return in 2 days.I called them after some one week then they said some card has gone faulty and we would charge some Rs 1200/- for it which we can discount to Rs 1000/-.I said my DVD player was faulty right from 1st day then why should i pay, they said for that please speak with Customer care.Call center people many times said we are sorry and would call you after discussing what best we can do for this case and see if we can fetch your emails regarding status of your previous complain 2 years back.i never received any call from them .Then i said i want to speak with your head.He called me some couple of times but finally said that you have to pay to repair .I told service center to repair the same but dont have card to repair it since 20th june 09 whereas the card was ordered by service center on 26th june 09 .

My complain is

1. Why Philips doesnot have record of my previous complain or signature or email that i accept the resolution and where is my DVD disk ? Who is SPOC to deal with such a complain.Should i pay Rs 1000/- for a card that was faulty right from first day for which Philips closed complain on its own.or should i buy a Sony DVD player instead to wasting money to get it repaied.
2. Why Service Center people donot call customers to tell status and ask if they need to get repair done.why customer has to call again and again.
3. Why the faulty card is not available for last more than 2 months . And should i not get replacement till they have card available. my family is waiting to see a my marriage DVD?
4.Customer care people sweet to talk though make big promises saying thanks and sorry sir, but donot call back after promising same and donot resolve any issue.they know next time call would not land to their desk so they need to casual about the complaint.

Please help.

BR//Chetan

i had bought a philips kettle in shillong about eight months back .after a few days it stopped working. i took it to the authorised philips service centre located at keatinge road in shillong. they told me that they will fix it and come ater one week to collect it.it is more than six months they are still fixing it. last week again i went to the service centre they told me that i will get a replaced one. till today i have not got it. please see that i get it.