Philips India Complaints & Reviews

w e have purchsed two in one on 20/08/08. we have given the same for sevice in 2/12/08 08 as it was not working.the set is not returned back despite several reminders and every time we cal they say some excuse and not giviong a date of repaire completion .They even not bothered to inform about the status.
Pl help us to settle the issue
work order no 2928.
location of service center-Maredpally secunderabad,
andhra pradesh.
ph no of service centre-+[protected]

I baught a Philips water purifier on 24th March and the same gave me a problem within 10 days of installation. Vijay sales is not ready to give replacement and keeps on delaying the repair. I need the resolution at the earliest

i won a case against philips in mrtp commission. ca-9/2004 fought for 5 years and philips was ordered to pay rs. 21300 for a set of rs. 980.it was a milestone and historical judgment.i got the cheque.
PRASHANT M. SANE V/S PHILIPS INDIA LIMITED CA- 9/2004 DT. 22 JAN.2009
PLOT NO.37/2, HARI OM SINDHI SOCIETY CHEMBUR, MUMBAI 400071

My 29"TV Picture tube got out of order @ 6 months back and it got replaced through Philips service centre at Bhopal(MP). AMC was also got done.Immediately after repair(in 2 days), on start all the time, TV got blank and could get picture only after operating start button 10-12 times for about 5". After repairs, on getting delivery, it was found that it is not operating through remote and horiz.lines were appearing on screen.Even, 2 remotes handed over for repairs were not returned.As on date TV fault of start by remote is not rectified.In the process, @ 50 calls have been made to service centre and service engineer, personally had to collect TV due to abnormal delay in delivery, 2 times TV has been taken to the service centre and service engineer visited my place 6 times for repairs.The TV is practically under repair for the last 6 months.I could bear it because I have 3 Philips TV of 29".25" n 21".My experience of Philips TV is that it is a good product with very bad remote instrument and worse after sales service.Some thing is required to be done in this direction for the satisfaction of the customer who has patronised all most all Philis products.

Dear Sir/Madam,

I had purchased a Philips I POD from Mobile store in Patiala in month of November 2008 Sr no SF1A[protected]. Now handsfree of I POD is not properly working I have visit philps service centre and no solutions given to me after that I had written a mail directly to philips customer service and they replied back and as per their suggestion i had called up to the suggested service centre as per service centre owner he doesnot have any information regarding my compalint and he is not able to change my handsfree.

After that I had called up philps customer service 4 times but no satisfactory response from their side.

Request you to look into the matter and provide me a solution.

Thanks and Regards

Kapil Sethi

i have puschsed mp3 and its display was not woriking
after some time.i have given same to your service centre along with
purache invoice which contained all the details .i have given same in
indore to youe authorised service centre 44-45 mth compound,
indore barwali chok, indore, 452006, [protected]/2531243.i do have job sheet
with work order no 43737 dated 12-09-08.till date i have not received my
device.every time i visit your center i got a new excuse not to give my device.
this time manager crossed all the limit infront of me he scratched serial
no from one device and wanted to give that to me.i told him i will not
receive the same as its does not contain serial no.how will i make sure that
this is my device.than he behaved very rood.its being 5 months i m visiting philips service center but till today 22/03/2009, i have not received device and no intimation on phone/ mail was given to me about my device

Product - 29" color television.
State - West Bengal (kolkata)
Service Centre - City Service, Gouri Bari...

I had purchased a 29" Philips color television on 17th February, 2009. The picture did not appear to be straight and had a visible bulge. I reported the issue to their helpline number. The technician who came to my residence tried his best to convince me that everything was fine. Only after i compared my television with the one next door was he forced to accept the issue. He told me that this issue could only be taken care at the service centre. They took the television, did nothing to it and sent it back with a crack on the front glass. I again complained to their help line number. This time they again took the tv to their service centre and told me to visit thier place so that i can show them my exact problem. When i tried to convince their technician about my problem they again reinstated that everything appeared normal to them. I request all of you not to purchase any Phillips product or else you will be in deep pain.

Re: Complaint about the non- functioning of Mixer Grinder, Philips Product Code MIX HL 1650(MIX-PHI-600W-HL1650-INTELLIGENT MG 5847) due to some inherent defects. Purchased through Next Retail Shop vide Memo No.0224242 dt.02.02.2009 in the name of Mr.Vivek, M.No.[protected], R/o C-604, Rosewood Apartment, Mayur Vihar Phase-1, Delhi.

Dear Sir,

I feel that the aforesaid Mixer Grinder, Philips Product Code MIX HL 1650(MIX-PHI-600W-HL1650-INTELLIGENT MG 5847) Mixer Grinder, have an inherent defect i.e. as under:

1. Excessive running noise
2. Not Working properly
3. Not grinding the substance

I purchased the said product on[protected], however, the same was put to use only on[protected] and to my surprise it started giving problem as soon as the mixer was started. I lodged the complaint vide complaint no.151358 dt.22.02.2009 immediately with your customer care center and next day i.e. on[protected] one of your service executive visited and found the problems persist as mentioned-above and could not be able to rectify the same and maintained that the replacement of the brand new faulty product is the only solution. He also assured that he will arrange the replacement within two-three days time.

After that no one come to replace the faulty mixer grinder. I had lodged a number of repeated complaints after that on dt.27.02.2009, 03.03.2009 and 04.03.2009 and every time I have been assured that the same will be solved within no time.

Despite lodging number of Complaints no one visited to replace the faulty inherent mixer grinder nor received any call from your end.

I am unable to utilize and use this product due to the aforesaid problems and the purpose for purchasing this mixer grinder seems to be defeated.

There is obviously an inherent manufacturing defect in the mixer grinder and therefore the mixer grinder has not at all functioned properly right from the beginning. I wish to bring to your kind notice that such a defect in the goods amounts to breach of implied condition of the Sale of Goods Act, according to which the goods meant for some purpose should be suitable for the purpose for which they are purchased. In such a case you are duty bound to take back the goods, and pay back the price, or in alternative, replace the goods, so that the replaced goods render proper service.

I therefore call upon you to either (i) Pay back the price of the mixer grinder (b) Replace the mixer grinder with another piece not having any defect.

I shall be constrained to recover the aforesaid amount including but not limited to the proceedings and other enabling provisions under the Consumer Protection Act’1986 and the Sale of Goods Act and the responsibility for costs and consequences thereof shall be solely yours.


Thanking You,

Yours truly,

Vivek Kumar
M.No.[protected]
R/o C-604, Rosewood Apartment, Mayur Vihar Phase-1, Delhi - 110091.

Dear Consumer Forum

I bought a mixy from Durga Electricals on 2nd March 2007, the component supplied to me was in bad condition whcih i discovered when used it on 3rd march, it was rusted. I took my complain to Durga Electricals at Mahur Vihar, Phase I, New Delhi.and he said aisa hi saman hain use karna hain to kijiye, nahin to jaiye yahan se. I spoke to local sales person of philips even he said same thing philips aisa hi saman banatai hain. I logged my complain on philips website which they never bothered to reply or resolve.I was not aware about online registartion of complain on consumer forum that why I am registering complain late .

My complain is against philips for manufactering defetive product and selling it in market and when registering a complain not paying heed to it.

I would request you to resolve my problem .

I have bought Philips TV Model Num-29PT5507/94 in Aug-08.TV is still in guarantee period and i launched a complaint on 04.03.09 as my TV is not functioning properly but nothing is happening.
A technician has reached at my palce on 05.03.09 and said that the part is not available.
I want to compalin that this TV is not old and i have bought only 6 month back and the part is not available.
I called up customer care but they dont have anything except they are doing the needful.The complain registration number is 154549.

I want solution for this and i want philips to resolve it on urgent basis.

I purchased a phillips dvd player from local dealer m/s baid enterprizes, wardha(M.S.). IT GOT OUT OF ORDER WITHIN THE WARRANTY PERIOD. It was than sent to nagpur office through the dealer for repair/ replacement. It has been around a year since than, people at Nagpur office only make promises for replacement with a new dvd player every time when the dealer or I contact them, but nothing has been done yet.
My advice to the people is buy a local product but dont go after the big NAME of phillips.

Hi,

I bought Philips Juicer mixer grinder and within a year means within warranty period one of the mixer jar's bottom portion(collar) coating started coming out and it was looking like made up of raw iiron. I took that jar to Philips service centre in Domulur, Bangalore and they said they will replace it.They asked me that they will call or I can collect after 3 days. But they didn't call and whenever I used to call them they used to ask me bill no and after keeping the phone on hold for 15 mins they used to ask me what have you given whether it is an iron box or something else. When I tell them that it is mixer jar they again used keep me on hold and after that they used to tell they will call back but they never called me back. I complained twice on phone to Philips Head office on the phone number mentined on their website but I didn't get any response from them. They also used to tell they will call back but never they called. The service center is far from my place so instead of going I thought first to confirm on phone whether they have done the work or not so that once only I will go and collect it instead of going continously. They dragged this issue for almost 3 months and later on when I received the jar it was in worst condition than prior, it was like they gave me like that without changing and made it more worst kepping with them here and there. The guy in service center told me that it has been changed. I am totally amazed about such a big Indian company is cheating Indian people in this way. Please do something so that now I should get the whole mixer grinder as an exchange with new one as a compensation.

Bill no-10719
Name:Sachin Tripathi
Contact No-[protected]

I have given my Philips DVD Recorder DVD R 3575 H/37 for repair, to their authorised service center DIG Waves Solutions Pvt Ltd, Secunderabad on[protected].Till today they have not identified the fault in it.When ever i call them they say that it will be done in a week.Except the receptionist no body responds ther.The general manager Mr.Prem Kumar will never lift his phone.They are troubling me since three months.Neither they are repairing it nor admiting that they can not repair.I wasted lot of time and money on this issue.No one in Phlips is responding to my emails and complaints.Please do some thing

Dear sir,
I had purchased Philips radio (model RL-118) which despite being under warranty is not being serviced by authorized service centre.

Point of Purchase: Watchland Trading co. Pvt Ltd, Aurangabad
Nature of purchase: Philips Radio (Model RL-118)
Invoice no : 2016 dated 12/8/2008
Product warranty : 6 months

1) Complaint regn no: 126800, Galaxy Electronics, Ghatkopar, Mumbai
Problem occurred in jan 2009 when the internal battery of the radio did not recharge. The same was brought to notice of Galaxy Electronics, Ghatkopar; which was rectified on 24/1/2009.

2) The same problem reoccured on 5/2/2009 ( more over there was leakage of current in body of radio); the service centre(Galaxy Electronics, Ghatkopar) refused to rectify saying it was not service fault but misuse by the user for which they wont repair the radio free of cost but would charge Rs. 350/- They asked me to move to another service centre in Thane or Kalyan. Vision Electronics, Philips authorised service centre refused to even acknowledge the complaint and said that the product had been tampered and I must pay the charges for any repair or service.

3) Warranty expires on 11/2/2009; and there is no mention of the clause that any part has to be repaired only once if it is under warranty.

How can the product / service provider be so much insensitive to the needs & complaints of consumer that too when the product is under warranty

Regards
Sunit Shukla

I purchased a hp pavilion notebook and with that there was an offer which goes like this-
"get a philips 5.1 home theatre (Model n0. Dsp2200) worth rs. 10500 (Handling charges rs. 1499 applicable) with every purchase of hp pavilion notebooks."
So i did the needful and i received this product on 5 jan, 09 and trust me till date today is jan 31, 09.I am not able to use this product for even once...Whenever i insert a dvd into it...My dvd player doesn't accept it and it just flashes 'no disc" everytime...I called in the customer carefive to six times everytime they arrange a technician but the problem is yet unsolved.Since this is a new product so i'd like it to be replaced...It's really annoying.Calling customer care yields no result...Please help..Hope this works now...

I have bought all my home appliances in 2006 when I moved to new house. It costs about 1.7 lac rupees. In this, 3 items were the products of Philips. All 3 items (Mixie, TV, Music System) were got repaired within the warranty period. They have replaced the Music system after so many complaints and phone calls. They have rectified my TV also. They have changed the motor of my mixie. After the warranty period, the mixie got repaired again. When I went to service centre, they have told me it will take one week time and the charge for the same is Rs. 850. I have agreed and called them after one week. They keep on saying one or other date and finally I went there for taking my mixie back. They havent shown courtesy to call me atleast once for updating me the progress. The man who went inside for bringing my mixer was not coming back for long time. I went and enquired what is happening. Then he was saying he had given me the item already. I have asked him where is the item them. Then he was showing my some philips shaving machine which was kept on the table. I have told him I have given the mixie for repairing and how come this become Shaver. Then he asked me my name because he lost the job card. Finally, I have collected my mixie without repairing. I have wasted my time, money to go there and give the item for repairing. This was happend in the below service centre:

Philiphs Service Centre
CBI Road,
Near RT Nagar,
Bangalore
Work Order Number: 0412
Date:[protected]


All these complaints happened within 1 year after purchasing. I have purchased my grinder from a local manufacturer about 10 years back, and it is working without any trouble even now. This international brand is giving me a mental torture. One of my friends Music system, which was given for servicing 2 years back is not ready even now. They are moving to consumer court now. Philips Product is cheap and service is pathetic.

I am Vini Bharekar and bought Philips DVD player in Oct'08, now its not working hanging and freezing problem, contact urgently,
[protected], [protected], [protected]
Pune.
Sant ganganath soc, Plot-31, s/no-85/86, Sahkarnagar-2
Pune-411009.

My music system FWV 220 was not able to properly read the CDs. Tape recorders and FM radio were playing fine. I deposited the system for servicing to an authorised philips service centre called AKNIT INFOTECH, 6 K, B.T. Road, Kolkata-700002 on 13.09.08 for repair. Within three days they called me up and informed me that the service charges will be Rs 2600/- and I gave consent to it. Since then the system is lying with them. They do not bother to inform about any development. I have contacted them over phone for more than eight times. Everytime they say that they will make delivery next week. For the first 3 months they said that they are not having a particular IC for which they had made requisition to philips. Now they are saying that they have received the IC but some ather parts are required, which they dont have at present. The work order no. is 30546 and call type is PG W/S. I want to lodge official complaint with philips regarding this authorised centre. Please provide me the tel. no. or email id. Thanks.

I have bought a Philips Hi Fi Sys MCD299 from Croma, Pacific Mall, Ghaziabad, U.P. India.
When I was purchasing this system, Croma Sales persons says whenever you will get problem in system the Philips Engineer come your home and solve the problem.
Now, last 4 Days I keep calling at Philips Customer Care they directly forward me to Hi Tech Service Centre, East Guru Angad Nagar, Delhi address and phone No. 22501823,[protected]Manager Mr. Puran) but Hi Tech Service Centre guys again send me back to Philips Customer Care. Last 4 days I am going here and their without any Complaint Registered and misguided me by Philips Customer Care and Hi Tech Service Centre.
After 4 days Drama the Philips Customer Care Executive Registered My Complaint (Regn No. 139412) and says that we are not able to solve your problem and we are not given on site service and again forwarded me to Hi Tech Service Centre.
Today when I call at Hi Tech Service Centre they suggest me to come their Service Station with System because the Hi Tech Service Centre does not give on site warranty but when I was purchasing the product the Croma Sales person said to me the product which I am purchasing is comes with on site Warranty.
Now, After 4 days mental torture given by Philips, Hi Tech Service and Croma. I have finally decided to take them to Consumer Court.
Let them face to all consumer court persume.

RAJ KUMAR SHARMA
CONTACT NO. [protected]

sir
myself sommya singh from lucknow. i bought a JMG of philips company from spencers retail gomtinagar lucknow on 30/12/07. since the day i bought it has not worked properly even once. i also got went to spencers to lodge complaint but they said it is companies responsibilty. then i even got it repaired and again it is not working properly. in my view i have been handed over by defaulted machine by spencers. i wud like to have a new machine in its replacement.
thank you