Philips India Complaints & Reviews

I have given my Philips TV to the authorized service centre on 19th of last month after a technician inspecting the TV at my house. I visited the service centre 5 times now and called them 20 times they are not giving proper response. They have not even identified what is the problem after 20 days. This is the worst customer care by Philips. I have so many Philips products at home, now I regret for that. I will never ever buy Philips products for lifetime and I will also try to spread this message to anyone and everyone I know.

WorkorderNo: [protected]
Philips Service is WORST....

I had given my SP 090 5.1 Home theatre System for service in Mastercare electronics.They took 1 and a half months,still they told its not yet ready and will call me back if it is ready.I went there the next day,they made me wait more than 1 hour and gave me the product.But they HAD DAMAGED the WOODEN CASE and told me that they would replace it for me in 1 week. 2 weeks have passed,they SAY that there is no Stock in the Kochi for this part.Till now IT's not replaced

I own a FW D790 DVD mini hi-fi system bought about three years ago. When I bought this set the first thing I asked was about service availability. I was assured that there were several Philips Service Centers in the city and that all I had to do was to make a call and my system would be attended to by the most experienced hands.
I have now realized the hard way and after much tribulation that promises of Philips’ service availabilities are only selling gimmicks. I buy my electronic goods only after ensuring that the after sales services are dependable. But Philips has not lived up to its reputation. Each time I have had a problem with my set I have had to run from pillar to post to get it rectified. Never has it been rectified on a single call. The first stumbling blocks are the service centres themselves which never answer calls and even if they do they never inquire where or who the caller is, but hang up the phone surreptitiously saying “wrong number”. This is very much the case with the Adyar service center. And finally when I get through after much straining of fingers, I am asked to bring the set to the centre. I am 62, and I certainly cannot balance my large set and drive my two-wheeler at the same time. When I tell them my situation they promise to send someone but no one ever turns up.
The last time I had a problem about a year and half ago I had to make calls to every name I could find on the internet and finally get them to look at my set. This time I made my first call on the 2nd of July 2010 to the toll free number since the Adyar number was unreachable. I was told that someone would be around to service my set in two days time. But no one turned up. On the 6th of July I called up the toll free number again and I was told that someone would be around the next day. When no one turned up I called up the Adyar service centre after much effort and got through them. They initially asked me to bring the set around to the service centre. When I explained my inability they said they would send someone around. But no one came. So on the 8th I called up the toll free number again and they told me that they would send a message to their senior officer and assured me that the officer would speak to me. No one spoke. Today I called up the toll free number again around 12 and they told me that they would send someone in an hour. It is 4 hours since then.
The upshot of all these is that there is no point in buying “Philips” products where after sales service is not only nil but also traumatic. I have other electronic items of other companies where the service is prompt.
PLEASE DON’T BUY PHILIPS PRODUCTS

Hi,

This is to highlight poor service and ripping of customers byPhilips India for known issues in their product

I have had the TV model: 42PFL9532 for about an year. The issue is blank screen with sound.

Now this had happened once I paid about Rs 7500 for repairs and service once and then issue reoccurs within three months of repair.

Philips India says that the parts and service are covered only for one month after the service which is really very sad as this seems to be a known issue with the TV

Its even mentioned on their site see the attached screen shot
url to FAQ in the issue: http://www.p4c.philips.com/cgi-bin/dcbint/faqview.pl?ctn=42PFL9532%2F98&dct=...⇄

I have had logged the complaints with phillips and there has been no response for about 4 days now.

I advice every one who reads this to stay away from all philips products in India. The service quality and terms are absolutely consumer unfriendly


This is sad in todays world when we hear of so many recalls due to faulty products Philips India continues to ignore the plight of its customers

Never again a philips for me

Regards
Vivek Singh

I was a very big fan of PHILIPS products before this worst experience happened to me. Most of my electronics products are from Philips including LCD TV and Home Theater. I bought my Home theater Philips HTS 3265 on August 2008 for Rs 13000. I have been using it for almost 2 years and it got complaint due to voltage Fluctuations. I rushed to my nearest Philips Authorized Service center,Kottayam and given it for repair on May 10th, 2010. They checked it and said 2 Amplifier IC's got complaint and they need to replace it. I asked for the rate of repairing and they said approximately Rs 2300(Including Service charge) .Even though the repairing charge is too high, i said OK as i need to get it repaired. Now, It is nearing 2 months. I haven't get my Product Repaired.I called their customer care people 8 times. I chatted with them. I mailed them many times. But didn't get any proper answer from them. When i call the Kottayam Service center, they are saying they have requested for 2 Amplifier IC to Philips India, but they have not received it. Many deadline dates said by customer care and service center have passed. Last week, Kottayam service center people called me and said that they got 1 Amplifier IC from Philips and again they need the 2nd amplifier IC. As a customer, i am really irritated by their service. Does it means that if any complaint happens to any Philips product, we should buy another one instead of that? They are not telling even a date which they can provide the needed spare to the service center and give my Product. So i decided ,not to buy any Philips product. They are really irresponsible.They won't call you back even if they say , "sir, you can expect our call regarding this matter between 1pm & 2 pm". I have heard so many deadlines from them but no response after that. Actually i am really confused what to do in this matter.I really regret for choosing Philips ahead of Sony which is available just Rs 1500 more than this. They won't care for an ordinary customer like me .

Philips HTS4750 DivX Ultra
I had purchased a Philips home theatre system over a year ago Within a month I had a problem, service attended to the call, and set it right. The problem cropped up again, a part was replaced. And then again – this time I insisted that either the design or the piece was flawed; and that the unit be replaced. Philips refused to pay heed and replaced the part once again.

As they always do, soon after the warranty period, the same problem cropped up again – I have kicked up a lot of dust and tried to get it replaced at least now – no chance! Philips first shamelessly said they would have to charge me for the part and service, and when I screamed, offered to do it free!

I want Philips to pay a price for giving me a substandard product and refusing top admit it or set it right in spite of many attempts. I now want my money back or the product replaced.

This product was purchased on 06 Sep 09 with warranty of two years from calicut, philips authorised shop. Since then the oven is giving electric shock while using. The equipment was returned to the shop just after one week of purchase for repair. With lots of persuation, the equipment was returned stating that , the same is repaired. However, the problem is still same and it is causing problem to other equipments too.

I brought a Philips dvd player and it stopped workin after 5 months and good time I had the 6 months warranty so I was able to replace the lens as the problem was with the lens.Now again in the eight month the lens stopped working >I dont know what to do how many times I have to service the same DVD player.I dont know why the companies are not giving quality products to customers.Iam fed up with this.

Sir, The Philips India refused to repair or exchange my above detailed machine on the ground that the model i s too old and obselete now. The Local service Center refuse d to accept the above machine even to check it.. I have already lodged acomplaint with Indian consumers Complaint Forum.
Perhaps Philips india is only company which refues to repair or even entertain old models and declare them obselete without showing any time frame service system while selling the product.
Now i have no choice but only to through the above machine on road.

Hi,

This is to your kind notice that I am following for my PF Withdrawal of my previous organization Philips Electronics India Ltd. from your kandivali office but I have received back the form with covering letter on the same requiring the clarification for claiming the amount and after that I had fulfilled all the requirement as per the letter attached with the form

I had sent back the PF withdrawal form to...

My philips music system was damaged due to voltage fluctuation. I had given for servicing to the Guwahati, India service centre on 16/06/2009. But to my great dissatisfaction the music system has not been repaired till date (05/04/2010). I have also taken up the issue over phone with the local Philips Service centre executive but to no avail. The reason I am told why the music system cannot be repaired is that they do not have the spare transformer (I am told so) and the service centre people are unable to get that for last 10 months! Is this Quality Service? The details of my system are given below:
Type No.FWN355(21M). Serial No.HY[protected]. The job no. is 5909 dated 16th June 2009.
Please look into the matterurgently.

Amit Das
+91-[protected]
Guwahati.India.

customer registration number [protected].
http://www.support.philips.com

AKS 24X7 a service center in Bangalore had taken our Philips TV for service, when they returned (after replacing LOT ic as per them) - it had incorrect color which would not get tuned, repeated requests to them for checking it went unheard, finally the picture quality became very poor, when they came and took the TV again. And now they have started saying that Picture tube has a problem. We dont know if these guys are in fradulent practices. Need to have a check done upon them to ensure that innocent consumers are not taken for a ride in this manner. They need to be charged with malpractices and their process of parts replacements (concern is they are using spurious parts) and even their process of services needs to be probed into

Dear Sir/Madam!

I have placed the above stated order on 12th March,2010 over the phone to Indiatoday book club for Philips Mini DVD for Rs.7,498/- and payment made thru my HSBC International Visa Classic credit card bearing No. [protected]. Later, on enquiry with customer care center, it is learnt that it was a fake call from marketing people to grab the business by giving false assurances about offers. Therefore, I had given advise to customer care center to get cancel the said order and refund the amount to my card account. In fact, by that time product was dispatched by the courier and I am told to refuse to take delivery of the product. Hence, I rejected the courier parcel of the product, accordingly. Further, it is disconcert to note that still that amount is not refunded to my card account and its showing outstanding, which is highly abjured.

You are, therefore, requested to process my case at the eraliest and arrange to refund the entire amount of Rs.7,498/- to my credit card account to avoid late fee and finance charges from the bank. In case it is not attended to, the legal proceedings will follow.

with regards


Dr.M.A.Khuddus

Hi
We are using philips water purifier from last year. Now we are finding some leakage on both the sides of purifier. We called the number [protected] to post a complaint but the call was rejected saying (THIS CALL CANNOT BE PROCESSED). We called local service, but it seems they have to get information from head office. Please do the needful service as soon as possible. the mobile no to be contacted is +91 [protected]. Name: Kanchana. Email: sharmila.[protected]@keane.com. Consider this complaint and do the needful.

Thanks and regards
Sharmila.A

Dear Sir,
I have purchased a Philips DVD player Model No: DVP3388/94 Serial No: KX1D[protected] on 28/02/2010 at Big Bazaar 45/47 Arcot road, saligramam, Chennai-600093.the DVD player was working properly till 20/02/2010, and then there was no video and audio out from player. I checked the connection it was found ok .if the connected to component video out the video & audio comes but video is black & white.

I contacted the service center and handed over the DVD player for service on 24/03/2010 at Authorized Philips Service Centre M/s PHS Electronics Place Regency Shop No: F4 First Floor, Door No: 80-93 Opp. Abhirami Theater, Purasawalkam High Road, Kellys, New Avadi Road,Chennai-10. Work Order number is [protected]. My delivery date was 26/03/2010, on contacting the service center on 26/03/2010, I was informed that the IC was found defective it has to be replaced and spare awaited. Then I was informed that the player will be delivered on 30/03/2010,I contacted on 30/03/2010 then they told it will take two more days .I contacted the service center on 05/04/2010 the answer was the same two more days required for service, then I contacted on 10/04/2010 morning I was informed my player Is ready and is on the way from head office i.e. from Ambattur and I can collect it on Monday i.e. on 12/04/2010.then I contacted the service center on 17/04/2010 they informed that the player has some problem that the disc ejects out while playing it has to be checked so required two more days for service . I waited and contacted on 21/04/2010 now they are telling they require two more days .i don’t know what the hell is going on they are also not giving the managers number .every time I had contacted the service center not even a single call is from your side. What a worst service .I am fed up.

Dear Sir/Madam,

I, Rahul Kothari am a user of Philips Make water purifier for the past 2 years. I have a family comprising of my wife and 2 year old daughter.
The said water prifier is not functioning since past 15 days. As i raised a request with the Customer Support , the call was duly recorded ( SR NO 203064 ) . I recd a message that the Technician will visit my home on 16 apr 2010.

On 16 th morning, i recd a call from the Technician ( from Dhule ) mentioning that he has already visited Nandurbar the previous day and because he has no other calls assigned , we will take a few days more to come here. I tried to perusade him to attend the call soon as my family is facing a lot of problem for Clean Drinking Water. He was not agreeing. As i further tried to reason with him, he, all of a sudden chaged Track saying " filter change karna padega, aapko chagres dena padega etc etc ". I quietly put down the phone saying why he is acting so unreasonable.

Since then, on twice a daily basis, we have been emailing/chatting/calling executives from Philips Customer Support to arrange for the necessary call. During our conversation with the exec, we came to know that the Distributor at dhule is giving a lot of Mis information to the Philips comany .

Yesterday, the company confirmed that the Tech will come today b4 1 pm. Till now no one has visited our place.

My family is facing a lot of trouble to get clean drinking water. It is terrible heat in nandurbar making the things worst. The family is under a lot of stress and harrasment due to this kind of Service. Plz Help !!

Rahul Kothari
[protected]

We are using philips water purifier from last one year. few months ago we water was not coming from nozzle of machine. This problem was solved by a philips techanician. But this was the temperory solution. Within 1 week later we again started facing same problem and it is still persisting. Please solve this issue as soon as possible.

Dear Sir,
I had booked a Philips DVD Player with speaker (Product Code H-129) on 5.3.2010 vide order No.HB-6350. While on booking the above said product the terms and conditions for delivery of the above said goods was 21 days from the date of booking.

It is wroth to mention here that more than 21 days had been passed since the date of booking the Philips DVD Playerwith speaker (Product Code H-129) had not been devliered till date.

After on being making a contact with your concerned representative over phone time and again falls promise of delivery of the good had been made .

I here by put you to notice to comply the terms and conditins of the booking of the Philips DVD Playerwith speaker (Product Code H-129), failing which I will constrained to ventilate my grievance in appropriate forum within the frame work of law.

Thanking you,



(ANIL KUMAR PILLAI)
PROFIC ORGANIC LTD.
B-222 LAYAKRAM COMPLEX
BADARPUR MAIN MARKET
NEW DELHI-44

Since my DVD player was not working, I lodged a service requisition on the website of Philips. The technician visited my home and took away my music system two months' back, with the promise to return the same duly repaired within 2 days. He told me that the lens is not working and the part has to be changed. He also informed that the cost of repairs would be Rs.1500/-.

For two months despite constant followup I could not get my DVD player repaired. The service station kept on telling me that the part is not available and the same wouldbe procured soon. The approx. expenditure is Rs.2000/-.

Now, after two moths, the service station has sent me an e-mail informing me that the part would cost Rs.4000/- and that they would carry out the repairs on receiving my confirmation.

It is very much disgusting to note that a company with a trusted name of Philips has been betraying its old customers.

Reliance Digital Store, Bansdroni, kolkata is in reality a mouse trap, once you enter this store only you can meet a gang of salespersons who are ever ready to mislead the the customer. Before even you see the staff you are buying, you will be forced to pay for it and come what may, you will forced by this gang to accept it whether it works satisfactorily or not.
Refund is just not possible.
Totally disgusted, promised nrver to enter is store ever again.
This is totally against the Consumer's rights protection act.
I do have the newspaper clips on this subject with me.