Address: Kozhikode, Kerala |
Bearing in my mind that L.G.products of high quality, I purchased a double door L.G.Refrigerator from your dealer M/S. Cool Sales at Calicut . (Model No. GL 255/258,275/278)(Bill no.3040 dated07/02/2009). I request to say that after six months duration's, the functioning of the Refrigerator was not satisfactory. The door began "rusting" from the bottom and the metal part was gradually exposing. I contacted the dealer from where it was purchased. As per their advise , I contacted the Customer Service over Telephone on 15/05/2011.(contact no.[protected].
After 2 days a service expert came and examined the Refrigerator. He too was convinced about the rusting of the door and opinioned that the door has to be replaced, but payment should be made for the purpose.
I am of the opinion that the Company has the responsibility to replace the door, considering the fact I have paid about Rs.16000/- for the product.
I may point out my wife's house is using a Godrej refrigerator purchased 15 years back and still in good condition.
I hope the Company will look into this matter in good response or not I will be compelled to approach the Consumer Court.
I hereby attached the copy of the bill for your kind consideration.
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