[Resolved] Reliance Big Tv — Pathetic customer support

[Resolved] Reliance Big Tv — Pathetic customer support - Worst DTH

C Chitrangad Singh from Nellore, Andhra Pradesh

Hi, I'm a bigtv customer since last one year. After completing my 1 yr of so-called free subscription, I've been struggling hard to change my package. I've tried calling their customer service ( worst and most pathetic in the market) about 40-50 times in last 5 days but whenever i'm lucky to talk to their executives, i get a response that their servers are down. In fact they have purposefully closed down their toll free line and i've nearly spent 500 rs worth of calls just to talk to their illiterate executives. Few times they just start taking the complaint and then hang up after nearly waiting for 12-13 mins. I'm being charged 25-30 bucks everyday unnecessarily since i'm stuck with their default package. This has been a harrowing experience and i recommend staying away from bigtv if someone planning to take a dth connection. Anil Ambani, learn something from your elder brother.Stop cribbing about everything and improve your services. Get some decent call executives who know what they're supposed to do.I'm switching over to tata for sure. Enough of -load of your Bigtv. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

neha c.

from Solapur, Maharashtra

Reliance Big TV — worst response

Its reallty bad to say that these emplyees are spoiling the name of Relience......but just 2-3 days back my mom and my brother paid 1390 rs cheque for dish connection of big tv and the boy who came for selling didnt even respond for calls as well as they are not even taken any progress, related to big tv connection ...... so beware......the name told by him is rahul deshmukh and ph no is [protected] so plz try this no......i paid amt by cheque.........and dont take any risk...

gurudcs4

Reliance Big TV — Worst Customer Support

I never ever heard about the worst service like BIG TV. I was in Konanakunte and now relocated to Avalahalli (K R Puram). I have requested for re-installation its already 5 days passed but still no one called me for the installation purpose they told that with in one day they will do the installation when I given the complaint but I don't know what day mean to them. When ever I call them they will say within 24 hours it will be installed from 5 days same thing is happening. I am fed up of this issue. I don't know when they are going to install it.

Complaint No:[protected]
Smart Card No.:[protected]

rajkumar@goa

from Mumbai, Maharashtra

I fully agree with the suggestion that, Reliance Big TV has the worst of customer care system. To reach the customer care it takes a minimum of 45 - 50 minutes before anybody comes on line to speak with you. If you ask them for any help in reaching them faster they say bluntly, NO you dont have any other option! If one asks anything further the guy says speak to my Team leader. He is a person who has gone through all this and says, Yes what 'MY' man says is correct. You have to go through this process to speak to us. I had the good fortune of speaking once to one their TEAM LEADER by name Ruksana! What an experience. I am telling you BIG TV must be the organisation with the least no:of complaints registered. Not by its merit of being owned by Reliance but becasue of its system of redressal. Majority of them will prefer to just leave it at that than go through this. I can vouch that it is highly UNRELIABLE and utterly mis-managed system of complaints handling. Either dont go for Reliance Big TV or suffer through your ordeal. Nobody will listen to you in their organisation other than their Sales Team. They are good in SELLING and thats it! Khasht-se-Mare is Customer for "Reliance BIG TV". Is Ambani listening anywhere or does he or his organisation are TOO BIG to really care for their customers, one wonders! If anybody wants to speak they can reach me on [protected]. I was once their customer with Smart Card No.[protected]. But not from today onwards. But, nobody from customer care dept please!