[Resolved]  Reliance - BIG TV — Poor support from BIG TV Customer Support

I absolutely agree with the comments made -- I am going through exactly same pains. My advice -- DON"T go for BigTV (naam bade aur darshan chotte!!!)

Reliance - BIG TV — Sound was not getting from day one and proper number of channels, Poor after sales

I got the BIG TV installed on 12 sept 2008 after a chase of the cousmer service section. i called number of times since than, they will be registering the compliant and i will be getting the number. no action. to day 15 Nov 2008. May be anil may not have got his share from his father, so he try to collect it from poor people.

i do not have anything to say.

big tv is really not a good product to buy...customer care is hopeless...even after paying for a year i a have been disconected for the max channels i have paid for spoke to customer care said it will be resolved in 2days, , , but 2day is the fourth day and theses people r giving 10different excuses, have to wait 30min to get supervisor on call, , , , , big tv is a robber

Hi All,

Yes, I completely agree with the above comments, as I had gone through the same hectic experience from their customer support.

I took this stupid box from Surya Stores, Teacher's colony, bangalore on sunday the 30 th Nov 2008. The very next day I got it installed by the local installation executives. It wouldn't be nice to say the installation was delayed. Those guys had given a much better support than the sitting at 'RELIANCE BIGGGGGGG TV Customer Support'. After the installation it's been a week. Till now I have posted 14-15 complaints to their customer support saying that I am not getting any of the main pay channels I have opted for. Everytime the executives say it will be done in 24 hrs. As per the brouchure I should be getting 149 channels including Star Movies, Zee Studio, UTV Movies, Asianet, Kairali, AXN, Sony Max, Start Sports, ESPN, Star Cricket etc. None of these pay channels are appearing since the installation. I am hardly getting half of the promised channels. The same exercise goes on till date.

It's ridiculous to have such a cheating product with the worst after sales support from a company started by such a big hearted man. I am just fed up with this product and requested them to take it back so that I can opt for a local cable service who gives spontanious support at my doorstep. But they say there is no provision to cancel it for one year. I am really confused and thinking of going to court to place an appeal.

If any of you have any suggestions, please let me know...

Rajesh
[protected]@hotmail.com

Thanks for your comments. I was planning to buy this stupid box. But not i don't buy. I will go for some other service provider.

Thanks

Manoj

CUSTOMER CARE EXECUTIVES OF BIG TV ARE ... THEY SHOULD UNDERSTAND THAT GOOD CUSTOMER SERVICE WOULD INCREASE THERE MARKET STRENGTH AND INTURN THEY WOULD HAVE BETTER CAREER... DO NOT GO FOR BIG TV... WORST TV I HAVE EVER SEEN IN MY LIFE

its the worst service i ever had in my life. i have reliance big TV whose service is very poor.they just go on switching one package to anther which is very dis comfotable.

GUYS... DONT BUY BIG TV... TRUST ME U WUD HAVE TOUGH TIME IN LIFE...

Big TV very BIIGG PROBLEMS... instead of buying Big TV its a wise decision to just watch DD National TV... Dnt even consider BIG TV while gng for Cable connection... Horrible intervention when ur watching TV and even horrible Service from the Customer Care... u wud only receive complaint numbers whenever u call... but u r problem will never be solved...

I cant re charge, the service is poorest, though the rates are good compared to others, gettng contact with customour care is very difficult. i regret to take these type of products

big tv is poorest service in dth services . My account statement is not being displayed. I got recharge for Rs.200/- on 17.10.2009 which has not accounted for and my services have been got discontinued. Customer care people are not co-operating to coorrect the account and give one answer system error which is persisting for the last 10 days. My smart card no. is[protected]

Yes it is very very poor service

Hi all,
I purchased a relaince big tv dish connection from ahemadbad befor six months pse instead of buying Big TV its a wise decision to just watch DD National TV... Dnt even consider BIG TV while gng for Cable connection... Horrible intervention when ur watching TV and even horrible Service from the Customer Care... u wud only receive complaint numbers whenever u call... but u r problem will never be solved...

Pse dry to use of Relaince big try to any products in the markets .

k malik bhruch gujrat

I am not getting even free chanels non of this.
205 DD National
212 Star Ustav
216 DD Bharti
227 Mahuaa TV
257 Fashion TV
405 DD News
413 DD Lok Sabha
414 DD Rajya Sabha
461 Russia Today
502 DD Sports
556 DD Gyandarshan
650 Aastha TV
651 Sanskar TV
653 God TV
804 Jaya TV
805 Kalaignar TV
808 DD Podhigai
813 Makkal TV
814 Mega TV
816 Vasanth TV
821 Kaliagnar Seithigal
822 Jaya Plus
842 SVBC
843 Bhakti TV
849 TV5 Telugu
850 TV9 Telugu
853 NTV Telugu
864 Kairali TV
866 Amrita TV
867 Shalom TV
868 DD Malayam
869 Asianet News
870 Manorama News
871 Indiavision
872 Kairali WE
873 Jaihind TV
886 Kasturi
888 DD Chandana
891 TV9 Kannada
903 Mi Marathi
905 DD Sahyadri
911 Star Majha
912 IBN Lokmat
923 Aakaash Bangla
927 DD Bangla
928 Sangeet Bangla
943 DD Gujarati
944 TV9 Gujarati
950 DD Punjabi
951 ETC Punjabi
953 PTC Punjabi
954 MH1
955 PTC News
960 DD Oriya
962 OTV
966 NE TV
967 News Live
968 Nepal 1
971 DD Urdu
978 DD Kashmir

Equipement related

Sir i registered a complain for remote on 16/4/2016 comp no[protected] . but i have not recived remote & my complain is automaticaly closed closed so i again registed a complain on14/5/2016 comp no[protected] . No responce from reliance digital tv & they donot resolved my complain yeat so plz solved my complain