[Resolved]  Reliance Big Tv — Reliance DTH service - Is the service guaranteed ?

Hello
I am unable to view any programmes on my Big Tv, the other day when I switched on the TV a mesage was displayed stating that new channels have been found on my STB Box and wanted me to press OK to continue. After pressing the OK button the system is getting stuck up there and on pressing the switch on/off button the same message continues. I am unable to get through your Toll free no[protected] as it seems that is always busy. Please see to it that a solution is found to this problem as soon as possible. My smart card number is[protected]. An early solution to my problem will be highly appreciated. Thanking You . MIR ASAD ALI

I also suggest the buyers not to big Big TV DTH service. The same problem is being faced by me presently. MY SB No. is[protected].

Reliance Big TV — suffering for service for last 12 days

Me Sunil saha a subscriber of Reliance Bigtv, ID:[protected].For last 12 days I gave a complain no:[protected] to customer care to change my Set-top Box, Becauce it was dead for last 15 days.But no serv.ice is provide till now.Even no single phone call made by company or Isp.

The recharge cards are not available in the market for the 12 days

Reliance Big TV — suffered from service for last 10 days

I am a subscriber of your Reliance Bigtv, My Id:[protected].I resistered a complain to change my Set-top Box Because it was dead for last 12 days.I resistered a compain on 13th of may, The complain number is[protected].we call customercare several times, but no service is provide till now.

recpected sir,
i m vinod rana in few day after i m working ur company in prmoision actives in delhi (jogota eletroinc ) i m working there 16days i gives our report to my mahvir ([protected])he is under to my lalit kumar he is seting in 9th floor then i talk mr mahiv he give my no to my sunny [protected]. then i call here he can ot pick my phone no in some family prolem i leves this job then he can n give me my salaried plz take acciton in this man .
thaking you
vinod rana [protected]

I have made 05 nos complains but no body attend but all are closed fails
from 24.06.09 we are not able to vew program

look in matter

I have not been able to view any programme on my bigtv since last eight days. My smart card no. is[protected]. I talked to customer care on 03rd of Aug/09 and lodged a complain (No.[protected] and i was assured that a service engineer will visit within 48 hours. As no service engineer came, i again lodged a complain on 05th of Aug (No.[protected] and as per formula i was again assured by customer care that within 48 hours a service engineer will visit. But surprisingly after 60 hours of my second complain, nobody came to see my problem. If this is the service provided by a brand like RELIANCE than its more than unfortunate. But if your policy is SALES & NO SERVICE than its fine, go on. We may not be able to view bigtv but we can expect Mr. Anil Ambani will be the richest man in the world by cheating customers.

My customer ID is :[protected]
sir,
myself Sandeep i am transfer my big tv dish from Gujrat on 18 june09 engineer came and take out the dish from Gujrat and till dte 25Augest09 nobody came to install my dish relocation i am loses my 1000 above rupees i m giving complain on customercare from 30june09 regular after two, three days but they tell me sir aaj kal mein hamara engineer aapke pass aajyega but no body came .i am three time maintain my balance 750rupees than again balance cameless than on ur condition. Please do needfull ([protected])

I would like to inform that on 16th August 2009 Mr. Abhishek executive of M/s. APPCO Marketing Pvt Ltd., came to our house and explained regarding special offer (South Stater) for Big TV for Rs. 1490/- plus Rs. 300/- towards installation charges which is inclusive of 3 month rental fee with 115 channel connection and also explained that after three month I have to pay Rs. 115/-+ taxes for these channels for which I opted Big TV and issued cheque and my 4 family friends also select the same offer due to less monthly rental charges during recession period other than local connection or other Cable TV like TATA Sky, AIR TEL. On[protected] engineer came and installed the Big TV without ZEE TV, ZEE CINEMA Channels. Immediately contact to Mr. Abhishek executive of M/s. APPCO Marketing Pvt Ltd., but unable to contact because his phone is switch off from 24-8-09 to till date. I contact with M/s APPCO Marketing Pvt Ltd., for the same, initially they informed to contact his engineer Mr. Zakir and his phone no. is [protected]. I contact with Mr. Zakir and asked about misguide by your people regarding Big TV package for which he explained me that ZEE TV and ZEE Cinema is not inclusive, it is pay channel and I have to pay Rs. 25/- each not only that After 3 months monthly rental should be Rs. 238/- instead of Rs. 115/- . I shocked and immediate contact with Mr. Amit, Manager of APPCO Marketing Pvt LTd., and his phone no. is [protected] but Mr. Amit not lifted the phone one of his staff lifted the phone and informed that information given by Mr. Zakir is correct. I asked madam why your executive not explained me the same that time because I opted this package only less monthly rental because I want to reduce my monthly expenditure on recession period.

I want to cancel my order please remove your instrument and refund the cost of Big TV immediately otherwise I will go to the consumer court.

My smart card no. is[protected].

Reliance Big TV!
I've been wondering how to get to you for the past several months after being very disappointed with Reliance Big TV which I was so excited about in the first place. On shifting to my new residence in October 2008, I went to Reliance World, Surat, and ordered the product for Rs. 2, 490/. although the Get Started Pack pack was marked with an MRP of Rs. 1, 490/-. At the same time I bought Recharge Coupons for Rs. 750/-, and a few days later bought a second connection for my bedroom, since I was satisfied with the service.

When the initial charge expired, I recharged both accounts with Rs.500/- and Rs. 250/-, but couldn't get connected to the chosen channels. Getting through to Customer Care was like a nightmare which ended by my being told that the coupons for Rs. 500/- and Rs. 250/- were used up! After several attempts involving a lot of time and effort, I managed to convince Customer Care. I was granted a short lease of life...

The personnel at Reliance World are just sellers. They have extremely little knowledge of the product and the technicalities involved in providing smooth and uninterrupted service. Hence, my unpleasant experience with Reliance Big TV continued till, after having spent Rs. 6, 480/- on the set top boxes and recharge coupons, I decided I had had enough, and went in for a local service provider.

In other words, I have spent money, time and effort (as a result of the several trips to Reliance World and the many calls to Customer Care) on Reliance Big TV which hasn't provided me with corresponding benefits.. The Set Top Boxes are lying unused after just a few months of terrible service. I, therefore, request you to please refund the full amount that I have spent on your product and service which have not lived up to their stated promise.

Kenneth Maxwell Bell.

I am trying to cancel the addon services. The customer care nos are not working or responding

i've bought a big tv connection in bangalore through appco marketing... i've red the about complaints and felt like laughing...
because i bought from them 3 months back & still now i didnt face any single problem...
the service ia fantastic...
kindly dont place complaints just like that...

Reliance Big TV Service is the worst of its kind. Pathetic experience. I have been trying to get the BIG ONE so called Reinstalled at my permamnent address at Allahabad, but to no avail. No proper response from Customer care and no service at Allahabad.

Late Dhirubhaiambani, may be seeing hell happening in his griup companies from heaven.

big tv dish — poor installation service. no response from service engineer

i was registered reinstallation request on call center. my area dealer call for installation , but during installation, he asking equipments/tools such extension board for drilling .some comment by this guy is that - installation is not possible on terrace. installation is possible when i will provide a long extension board. if i have these all thing with me .why i call this person? i will do this work with this tools.

Reliance Big TV — worst customer care service

VERY WORST CUSTOMER CARE SERVICE i am a customer of reliance big tv. i have subscribe this service since last one and half year, , my first complaint was non receiving of channels, i made complaints 26 times and my problem was solved after one and half months, , my money was wasted for one and half months.. and now on 31st january i bought cash card from reliance webworld, , the card is invalid, i have made complaints 8 times till date but the problem is not solved, every time the customer care executive use to say that i have to wait for 24 hours, , i have waited 7 days for this, , , i have talked to their customer support leader also but i got very casual response, ,
really the customer care service is very worst, i think they are sleeping in the office, , very worst response...
whenever i talk to them i use to record the conversation held between us.. one person name JAIPAL he seems to be customer support leader.. i dont know whether he knew the meaning of his post or not...very bad service.. sure i am going to move to the consumer court.. victim can join me..

Reliance Big TV — very worst customer care service

VERY WORST CUSTOMER CARE SERVICE i am a customer of reliance big tv. i have subscribe this service since last one and half year, , my first complaint was non receiving of channels, i made complaints 26 times and my problem was solved after one and half months, , my money was wasted for one and half months.. and now on 31st january i bought cash card from reliance webworld, , the card is invalid, i have made complaints 8 times till date but the problem is not solved, every time the customer care executive use to say that i have to wait for 24 hours, , i have waited 7 days for this, , , i have talked to their customer support leader also but i got very casual response, ,
really the customer care service is very worst, i think they are sleeping in the office, , very worst response...
whenever i talk to them i use to record the conversation held between us.. one person name JAIPAL he seems to be customer support leader.. i dont know whether he knew the meaning of his post or not...very bad service.. sure i am going to move to the consumer court.. victim can join me..

Reliance Big TV — did not provide the assured service

Hi,
I am rajesh kumar. I have reliance Big tv connection. I am in south silver plan. They told if i pay 5 Rs more then they wil give me aditya tv, vijay tv and raj tv. So i agreed. Raj tv and vijay tv came. they told aditya TV in testing phase. once testing over they will give Aditya tv. Currently testing phase is over. when i called customer care and enquired they told for aditya tv i should pay another 17 rs/month. Then y they should tell in the begining for 5 rs they will give those channels. these people think customers are fool and will accept wat ever they tell. please take necessary action against them

Reliance Big TV — Connection not working, no service provided

It has been more than three days that my big tv connection (smart card no.[protected] isn't working.
I had called up the customer care ( the worst, uneducated) and was told to call up after some time as their connection was not working. This happened a couple of times.
When I finally registered the complaint, I was told that the engineer will pay me a visit within 48 hours. I called up and told them to try make it sooner, as there were important things comming up and I wouldn't be able to watch it.
I was told very arrogantlly by them that I was given the 48 hours time and it will be taken care of within that time period. The 48hrs passed and nothing has been done. I have called up the hopeless customer (non)service like a thousand times, but all in vain.
I would either like a compensation for the lost time period of my connection and for the inconvienience caused, or I would like total refund with the compensation.
Something has to be DONE about these after sale services of the reliance big tv!

Dear Customer,
Our local service engineer will get in touch with you shortly.
Inconvenience regrated.
rgds,
BIGTV Customer care team