[Resolved] Reliance Big Tv — Reliance DTH service - Is the service guaranteed ? | |
I purchased a Reliance Set Top Box (STB) from Reliance World, Cunningham Road on September 30, 2008. The salesmen assured the installation of STB within 3 days of purchase, which never happened. With constant follow-ups with the Bigtv customer care, I managed to have a technical engineer come home and install the STB on the 15th day of purchase. The guy fixed the antenna, tried activating the smart card[protected], using the recharge voucher. He left with the signed documents saying, the rest of the channels will be available by late evening, which turned out to be untrue. It is been more than a month from the date of purchase, I get Gyan Darshan and nothing else. The Reliance World, sold the product, but refused to provide any service support for the same, saying the only point of contact is BigTV customer care. The Reliance BigTV customer care is the worst of its kind. There is no politeness and empathy. Many of these people are not aware of the product they support. There is not supervisor available to attend escalation calls. They never hesitate to disconnect the call, when they cannot answer to queries. This shows lack of quality in service (no call monitoring). The outcome of speaking to BigTV customer care is having as many as 8 case numbers, with no resolution till date. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
45 Comments | |
Comments
Sir,
We have Rs.1, 500/- in the month of May as the software was displaying that we have to pay that amount. But after the payment/recharge the channels which were coming specially sports & Zee Group channels are not coming.
We also donot know which scheme or the offer we have purchased please do provide the details regarding our account in your company.
Our consumer account No.[protected] .Our phone number for your convience of communication is[protected]
Address:
K.P.Sridhara
Kadladi, Kamradi Post,
Thirthahalli Taluk,
Shimoga District,
Karnataka
We have Rs.1, 500/- in the month of May as the software was displaying that we have to pay that amount. But after the payment/recharge the channels which were coming specially sports & Zee Group channels are not coming.
We also donot know which scheme or the offer we have purchased please do provide the details regarding our account in your company.
Our consumer account No.[protected] .Our phone number for your convience of communication is[protected]
Address:
K.P.Sridhara
Kadladi, Kamradi Post,
Thirthahalli Taluk,
Shimoga District,
Karnataka
I am agreed with you, these people are not at caring about customer care and i am complaining from the last 20 days and still pending my problem. The customer care is very very worst and i don't know what the company is doing and i am request all customer to not to by big TV. Very very worst company.
Dear Customer,
We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in
Regards
Ryan
We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in
Regards
Ryan
customer care not respond
customer care not response .we call again and again the machine put me on hold and after that disconnected.24%
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Ramnath