[Resolved] Reliance Big TV DTH — incomplete recharging | |
I have purchased Reliance BIG TV DTH box on 22/09/2008 from RK Global, No. 10, Ground Floor, 80 Feet Road, Next to Reliance Fresh, Banashankari 1st stage, Srinivasanagar, Bank colony Bangalore - 560 050. They have given closed box. Charged Rs. 2200/- & the receipt no. is 031. After two days one person from Reliance by Name Mr. Nagarj came & install the antena & after two days I got the connection. His contact cell no. is [protected]. After I pay Rs. 2200/-, he supposed to recharge my account with Rs. 700/- (500 + 200). But actually he recharged only for Rs. 500/- . which was not known to me. After a month many channels got disconnected. when I have caaled up customer care they confirmed that my account has been charged for Rs. 500/- only. when I called Nagaraj, he is telling I have done my job. when I called the dealer RK Global on the No. mentioned on the receipt[protected], always I got the message either it is switched off or not reachable. In between when I contacted Customer service they are replying to me to contact Dealer. After paying Rs. 2200/- I am facing this problem. Who is responsible & how my problem will get solved & by when. Regards, Prasanna S R Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 23 Comments | |
Comments
Dealers & the person who came for installation are behave like they are not responsible for the problem. Customer care personnel give always answer to their customer to contact back to dealer. in between Poor customer is suffering. Totally this service managed hapazordly. Everybody is washing their hands throwing the ball to other's court.
Reply
zee channels are not coming, please put hindi movies channel
Reliance Big TV DTH — deactive of statter pack 3 SMART CARD NO. 200540269600
RESPECTED SIR,AFTER MANY COMPLAINT THE RELIANCE BIGTV SERVICE NOT ACTIVET THE ABOVE SAID PACK IN MY DTH SERVICE. THE FOLLOWING COMPLAINT NUMBER FOR VERIFICATION OF MY COMPLAINT,
86112653
86193917
86263875
86284730
86390839
86464834
AFTER SO MANY COPALINT THE RELIANCE BIG TV NOT AVTIVET THE PACK
SUMIT GUPTA
SMART CARD NO.[protected]
Reliance Big TV DTH — Hopeless Service;Worst performance;expensive 4x than shown
THE CC service of the BIG TV DTH is just worser than that of its cellular service,I have got a multiple connection of two STB's and this hell is such that there are two seperate A/C for both Smart Cards and Now the any amount recharged is added to both accounts and substracted from both at the same time, causing the expnses more than double of reqiurement i.e. more than Nearly Rs. 600(mine expense in December) a month for two television with as poor as possible.
Every time I call for CC there is a new person recieving whom the complete story is re-re-retold who give us some vague suggestions after which no results are seen
I am fed up cmpltely and have stopped Recharging it.
Can any one help me to surrender this service
Reliance Big TV DTH — No Action From Last 45 Days
Dear SirMy Name Is Prabhat Verma My connection Is In Dhanbad My Big Smart Card No Is[protected] I Am Compling Every Daily Customer Care they Are Telling Sir Today It Self Your Problem Will Be Solved.They Are Telling This Word last 45 Days.When i Asked them Why You Enginear Not Comming They Reply Your Phone Was Not rechiable or Address Not Found.But on 19 April I Have Sent My 5 Contact No And Proper Address By Mail and Also Given to Customer Care But Still Ther Are today It Will Solve.Sir I Am Using Premium Pack I Mean I Am Paying Daily Rs 9.73 Means 9.73*45=Rs 437.85 You tell Me sir Who will Pay this Money.I Am Not Getting The signal So I Am Not Able To Watch Any Program. Please Take Necessary Action.
Your's Obediently
Prabhat Verma
M.O = [protected]
Sir, I m facing great problem to purchase yr Big Dish TV set top box as per yr engr. set top box is not working hence I had approached to yr Lucknow office but I m sorry to say inspite of my repeated reminders nobody is able to solve my complaint.
Yr intervention is requested otherwise I m compell to surrender this connection to u if my complaint has not consider with week time.
Hoping for the best
Yr intervention is requested otherwise I m compell to surrender this connection to u if my complaint has not consider with week time.
Hoping for the best
Sir, I m facing great problem to purchase yr Big Dish TV set top box as per yr engr. set top box is not working hence I had approached to yr Lucknow office but I m sorry to say inspite of my repeated reminders nobody is able to solve my complaint. Ref my comoplaint No.95885307/25.04.2009
Yr intervention is requested otherwise I m compell to surrender this connection to u if my complaint has not consider with week time.
Hoping for the best
Yr intervention is requested otherwise I m compell to surrender this connection to u if my complaint has not consider with week time.
Hoping for the best
How to pay the recharge coupen online.
Hi Sir,
I bought a Big TV recharge coupon on satruday, Till now I'm not able to contact customer care. No body at customer care not picking the phone to answer.
Big T.V has got poooooor service. It's a shame of Big TV. They are able to gain profits, but they are not able answer the people. Then why do they are in the market.
I bought a Big TV recharge coupon on satruday, Till now I'm not able to contact customer care. No body at customer care not picking the phone to answer.
Big T.V has got poooooor service. It's a shame of Big TV. They are able to gain profits, but they are not able answer the people. Then why do they are in the market.
Ur costomer care No. does not respond.I h'd never comunicate with ur costomercare.When I dial ur no. they say that this no. does not exist due to this problem I can't reecharge my acc. or can't change my plans etc.
These ppl are suckers ...
Hi -
i am customer of BIG TV and my subscriber ID[protected]. I have paid 1700 Rs for six month of subscription of premium pack but it is still not configured and i am and able to watch any of the channels. Now, I have strong case o[censored]nethical practices against BIG tv - they are neither rectifying the problem nor returning my money. If I ask for refund I am told that we can not take the request and simply disconnect. Their Toll free number is hardly reachable and most of the time you have to call their chargable number. All complaints are closed without even confirming from me if it has been resolved. I have already spend more than 100 rs on just call leave apart the pain they are giving by such nasty service.
I have read a TRAI decision that they should return the money and even money they have taken for STB and antenna. ( link below )
http://www.business-standard.com/india/storypage.php?tp=on&autono=27139
Thanks
Vivek
[protected]
Hi -
i am customer of BIG TV and my subscriber ID[protected]. I have paid 1700 Rs for six month of subscription of premium pack but it is still not configured and i am and able to watch any of the channels. Now, I have strong case o[censored]nethical practices against BIG tv - they are neither rectifying the problem nor returning my money. If I ask for refund I am told that we can not take the request and simply disconnect. Their Toll free number is hardly reachable and most of the time you have to call their chargable number. All complaints are closed without even confirming from me if it has been resolved. I have already spend more than 100 rs on just call leave apart the pain they are giving by such nasty service.
I have read a TRAI decision that they should return the money and even money they have taken for STB and antenna. ( link below )
http://www.business-standard.com/india/storypage.php?tp=on&autono=27139
Thanks
Vivek
[protected]
Hello
I have taken 1400 Rs Cash Card to Recharge My Account from Reliance Web World, Beside Shah Electronics, Chaitanyapuri, Hyderabad-500060.When i am recharging my account getting Your Transaction Could not processed.When i am recharging through SMS i am getting Input Invalid.When i called to customer care people they are not solving it nor they are not able to say whats the actual problem is it.Poor Service.Please solve this problem as soon as possible
I have taken 1400 Rs Cash Card to Recharge My Account from Reliance Web World, Beside Shah Electronics, Chaitanyapuri, Hyderabad-500060.When i am recharging my account getting Your Transaction Could not processed.When i am recharging through SMS i am getting Input Invalid.When i called to customer care people they are not solving it nor they are not able to say whats the actual problem is it.Poor Service.Please solve this problem as soon as possible
Hi,
I have also similar kind of problem, I m also a Relience Big TV Customer & my S ID is 20053620 My Smart Card was no responding. For that I was lodged complain on 10 Feb 2010. Customer Care told me that my Service Engineer will attend my complain within 24 hour but since 5 days No call, No service engineer attend my complain after that I call them again, In that time they told me kindly recharged after that they will attend my complain. I was recharge sum of Rs 200 but still they are not responding. After that I lost my faith from Big Tv and brought Tata Sky at Home. Its Service is good and customer care is superb.
I have also similar kind of problem, I m also a Relience Big TV Customer & my S ID is 20053620 My Smart Card was no responding. For that I was lodged complain on 10 Feb 2010. Customer Care told me that my Service Engineer will attend my complain within 24 hour but since 5 days No call, No service engineer attend my complain after that I call them again, In that time they told me kindly recharged after that they will attend my complain. I was recharge sum of Rs 200 but still they are not responding. After that I lost my faith from Big Tv and brought Tata Sky at Home. Its Service is good and customer care is superb.
Hi,
I have also similar kind of problem, I m also a Relience Big TV Customer & my S ID is[protected] My Smart Card was no responding. For that I was lodged complain on 10 Feb 2010. Customer Care told me that my Service Engineer will attend my complain within 24 hour but since 5 days No call, No service engineer attend my complain after that I call them again, In that time they told me kindly recharged after that they will attend my complain. I was recharge sum of Rs 200 but still they are not responding. After that I lost my faith from Big Tv and brought Tata Sky at Home. Its Service is good and customer care is superb.
Dipak
Arunachal Pradesh
I have also similar kind of problem, I m also a Relience Big TV Customer & my S ID is[protected] My Smart Card was no responding. For that I was lodged complain on 10 Feb 2010. Customer Care told me that my Service Engineer will attend my complain within 24 hour but since 5 days No call, No service engineer attend my complain after that I call them again, In that time they told me kindly recharged after that they will attend my complain. I was recharge sum of Rs 200 but still they are not responding. After that I lost my faith from Big Tv and brought Tata Sky at Home. Its Service is good and customer care is superb.
Dipak
Arunachal Pradesh
TVS — Worst Performance & service
Recently, I bought a new TVS XL SUPER from NELLAI TVS MOTORS. Since then I m continously facing problems with the motorcycle like low horn sound, lower mileage, starting trouble etc. When taken to the dealer, we got a very poor response. I will be happier if the company interferes and solvesthe problem We had 2 Big Tv Connection, I jan 2011 i got a call from M/s R K Global, that if we want to cancel our connection, and if canceled before 31/1/2011 we can get a refund of 50 %, we asked him to come down and pick up one connection as we required only one now., one person from R.K.Global had come to pick up the cancellation, he has given us a customer copy saying that he is picking up the SET-UP Box, The Smart Card & the Remote, and would pick up the antena and the receiver once he gets the cheque from Big TV, But till date there is no sign of anybody, the land line no 32021747 which he has provided is not responding. Request you to please solve this at the earliest.
Thanks
Thanks
Reliance Big TV DTH — refund amount is not returnable
sir,reliance big tv service, is taken the set-top box and smart card but amount is not refundedd.
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