[Resolved]  Reliance Broadband+ — Irresponsible behaviour & generating bill again & again.

Hello Reliance,

You have not resolved any of my problem (Please, refer below mail). Secondly, i said, i do not want use your services over phone again & again, then, why you people are generating my bill again & again.
i am not using your services & i also do not have any benefit in using your service.
i made a blunder while taking your services.Please, forgive & do not make me your victim.

Thanks & Best Regards,
Rahul



[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Wed, Oct 14, 2009 at 2:47 PM
Subject: Re: 'ADAG=[protected]' Re: Fwd: Action needed
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>



Hi,



If you would have read my complete mail conversation till now, I think you would have replied in a better way. This shows lack of concentration shown in the customer & anyhow shedding the entire burden from your own shoulders onto the customer’s, as you are not the one who is taking the pain.

I already said in my e-mail before that please do not suggest me the net-booster & etc, as I already have tried this, however, after looking a series of suggestion one by one clearly shows that everyday you deals with only these limited solutions & do not have any technical team to resolve the real time customers issues.

Each & every suggested solution seemed to be learnt like a parrot by you & anyhow you know the trick how to admire the customer by uttering those learnt tricks but not resolving them.

Could you please give a thought to yourself why this technical team setup is there?

You know I am your old victim not a new one, this is because I know all your tricks!!

I have not given any green signal to close the ticket, please do not close my ticket, as I am not at all satisfied by reliance.




Regards,

Rahul





On Mon, Oct 12, 2009 at 6:48 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Varshney,



Greetings of the day!



This is in response to your mail regarding poor speed and connectivity issue of Netconnect Broadband number [protected]. Please note that your request/complaint regarding poor speed is logged as Service Request ID[protected] and has been resolved. As per the resolution are requested to follow the bellow mentioned steps:

Check the network selection if he is using in hybrid in the HSD area then change the network-setting hybrid to HSD network mode.

Network signals should be more than 3 bars if he is getting less than 3 bars then call customer care or revert us back and get register request regarding network issue.

Install updated antivirus. (Norton 2008, mcafee 2008, Quik heal 2008))

Disable the firewall of operating system.(if antivirus is installed).

Delete temp files, clear histories from Internet explorer on regular basis.

After doing all the above, then open the site and check speed.

Also install the NET BOOSTER from www.rcom.co.in (Consumer-reliance net connect -data cards-download- downloads)

Ping any website. (www.google.com.)

if he will face same issue then do uninstall and reinstall the R connect software once.

if issue still persist then do uninstall and reinstall the data card driver

If issue still exists then visit ASC with the data Card, and collect the job card details from there.

List of ASC in your area is attached for your ready reference.

Notes: in normal situation he may get a speed of 500 kbps downloading and uploading 300 kbps.

Further if you still face any issue, then revert us back.

In continuation to your mail regarding connectivity issue, please note that this is a temporary error, hence we would request you to please enter the correct Reliance Netconnect Broadband number as username and password without prefixing 0.


Further, please select the 'Hybrid Mode' while roaming/traveling. However, if you are in HSD network area then select 'HSD Mode' only.



You can also visit our website for details of Netconnect Broadband+ coverage cities. Find the URL mentioned below:



http://www.rcom.co.in/Communications/rcom/RNetconnect/coverage%20maps.html



However, if you still face any issue, please write us back. We will be glad to assist you.
We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Rajesh Gautam

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Friday, October 09, 2009 11:08 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Fwd: Action needed

Provide the answer to my quires ASAP , you people at reliance have targetted me a lot now.
Tell me in written what is the Lowest download speed provided by you with 3.1 MPS device.

Why reliance network is not adequate in roaming??
Why i get these errors again & again?
1) Debugger terminated error,
2) PPP link error,
3) Remote computer error not responding error,


On Wed, Oct 7, 2009 at 12:47 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Customer,

Greetings of the day!

This is with reference to your mail and subsequent telephonic conversation had with you regarding poor speed issue for your Netconnect Broadband number [protected]. Please note that your complaint for the same has been logged as Service Request ID[protected]. We are working on it and will respond to you within next 4 days.

Further, please note that your services have been restored.

However, we understand your concern in this regard and sincerely regret the inconvenience caused to you.

In addition, also note that we understand your concern regarding network issue and connection error problem faced frequently by you on roaming. We request you to write us back whenever you face this issue in future. As currently you are not on roaming and not facing this issue, we are unable to raise this complaint. However, we take this as a feedback to improve our services to meet your expectations.

In continuation to your mail regarding your complaint against Reliance Sales executive, please note that your concern logged for the same has been resolved and as confirmed from you, our executive had spoken to you in this regard and apologized for the same. Further, the committed plan is not available for any of the Netconnect Broadband subscribers and hence, the same can not be configured to your account also.

However, as per your request, please find the list of various data plans attached herewith for your ready reference.

In addition, please note that your request for the change in contact number details has also been processed and as requested your contact number has been updated as [protected].

We sincerely regret the inconvenience caused to you while using our services and take this as a feedback to improve our services to meet your expectations.

For further details, you can visit our web-site
www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected]..

We are committed to serve you the best and value your association with us.

Yours sincerely,

Harsha Jani
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).. Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Tuesday, October 06, 2009 05:00 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: Action needed


Can i have answers to my queries?
This is the 6th reminder!!



[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Tue, Oct 6, 2009 at 1:48 PM
Subject: Fwd: Action needed
To: Netconnect.[protected]@relianceada.com


Reminder 5th!!


[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>

Date: Mon, Oct 5, 2009 at 9:36 PM
Subject: Fwd: Action needed
To: Netconnect.[protected]@relianceada.com


Reminder 4th!!


[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>

Date: Mon, Oct 5, 2009 at 6:27 PM
Subject: Fwd: Action needed
To: Netconnect.[protected]@relianceada.com


Gentle Reminder 3rd!!


[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>

Date: Mon, Oct 5, 2009 at 11:22 AM
Subject: Action needed
To: Netconnect.[protected]@relianceada.com



Hello Reliance,

The specified bill amount has been paid by me.Well, it should be taken into consideration that reliance is not able to provide any solution to my agonies.
First of all please let me know why the complete team at reliance is not able to resolve the issues soon.
Why my connection was suspended when all the issues were pending from your side(you can read the entire mail).
Is reliance responsible for all the loss that i had due the disconnection from your side?
Is reliance only meant for money minting & not for customer satifaction?

Please take this into account that i need the compensation for all the issues.
And update my montly 10GB city plan to 800 Rs/- which was promised to me earlier while selling the device.
i am saying it again please answer all my quires asked by me in my complete mail conversation.
Tell me what is the exact download speed with your 3.1 MBPS deivce.
Tell me why your network is so sorrowful at roaming.

Otherwise, i do not have any other option to quit your network.
Please tell me should i quit your lightening fast Internet broadband+ network.

Thanks & Best Regards,
Rahul



[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Sat, Oct 3, 2009 at 3:14 PM
Subject: Re: 'ADAG=[protected]' Fwd: FW: Fwd: Fwd: not able to connect
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>





On Fri, Oct 2, 2009 at 9:33 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Customer,


Greetings of the day!



With reference to your mail received at NetConnect Broadband regarding billing issue of your number [protected].Please note that your complaint has been already logged as Service Request ID[protected].We have forwarded your complaint to the concerned department for further review and appropriate action to be taken. We are working on it and will get back to you soon.



We understand your concern and assure you of a rapid improvement in this situation shortly. We are able to deliver world-class customer service only by providing resolutions to our customer’s grievances.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



We are committed to serve you the best and value your association with us.



Yours sincerely,


Sunera Merchant

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Thursday, October 01, 2009 11:23 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: FW: Fwd: Fwd: not able to connect

Hello Reliance,

As per telephonic concersation i was trying to pay the bill online but i am not able to do so.
See the screenshots attached in this mail(these screenshots can be find at the complete end of the mail chain conversation).

Thanks & Regards,
Rahul


[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@in.sopragroup.com>
Date: 2009/10/1
Subject: FW: 'ADAG=[protected]' Fwd: Fwd: not able to connect
To: [protected]@gmail.com







Regards,

Rahul


[protected][protected][protected][protected]

From: Rahul Varshney [mailto:[protected]@gmail.com]
Sent: Thursday, October 01, 2009 11:07 AM
To: Rahul Varshney
Subject: Fwd: 'ADAG=[protected]' Fwd: Fwd: not able to connect





[protected] Forwarded message[protected]
From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Date: Thu, Oct 1, 2009 at 10:40 AM
Subject: RE:'ADAG=[protected]' Fwd: Fwd: not able to connect
To: Rahul Varshney <[protected]@gmail.com>





Dear Customer,



Greetings of the day!





This is in response to your mail and subsequent telephonic conversation had with you regarding Netconnect Broadband number [protected]. Please note that we have taken up your issue with the concerned department for further review and appropriate action to be taken, and the issue will be resolved in next 48 hours. However, if the issue still persists, kindly mail us back.



However, we understand your concern regarding Reliance sales representative and apologize for the inconvenience caused to you. Please note that we have taken up your issue with the concerned department for further review and appropriate action to be taken.



We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Vikash Jharia

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session..



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged.. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Wednesday, September 30, 2009 09:48 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: Fwd: not able to connect



Hi,



Could you let me know is my internet has been disconnected from your side?

Please tell me at the earliest as i am not available on phone & internet availability is not possible again & again.



Thanks,

Rahul

[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Tue, Sep 29, 2009 at 2:13 PM
Subject: Re: 'ADAG=[protected]' Fwd: Problems being faced to see the bill details
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>



Hi Reliance,



Find the answers in red:-

Slow speed trend (Facing problem for whole day /for particular time period).
-->Facing problem for whole day
With all sites/for particular sites facing this problem.
-->With all sites
Current location with landmark where you are facing the problem.
-->5/17 Kad Road, Shipra Suncity,Indirapuram,Ghaziabad. Landmark SHIPRA MALL
Best time to contact you at Alternate Number.
-->do not have any alternate no.
Is there any solution for the speed. Could you please tell me what is the download speed according to you with 3.1 MBPS device?

Please provide the solution of all the quires asked in the last mail?

Right now, i am not availbale on phone. Please try communicating me through e-mail.



Thanks & Best Regards,

Rahul

On Mon, Sep 28, 2009 at 12:19 PM, Netconnect...[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Varshney,



Greetings of the day!



This is in response to your mail regarding the One Month Free Rental Offer for your Netconnect Broadband number [protected]. Please note that as per our records you have received the One Month Free Rental Offer for the statement period of[protected] to[protected] amount is Rs0/-and after that bill which has been generated for the statement period of[protected] to[protected] in which you have received the discount of Rs.602.68/- as monthly rental discount. Hence we would like to inform you that the offer has been provided from our side.



Further please note that the One Month Free Rental Offer of 10 GB City plan is of Rs.1099/-

However, we understand your concern and apologize for the inconvenience caused to you.



Further response to your mail regarding the poor speed issue. We request you to write us back with the following details:

Slow speed trend (Facing problem for whole day /for particular time period).
With all sites/for particular sites facing this problem.
Current location with landmark where you are facing the problem.
Best time to contact you at Alternate Number.
We would require the same to assist you better. Since we tried contacting on your number but were unable to reach you.





We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



We are committed to serve you the best and value your association with us.



Yours sincerely,


Lata Kundnani

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Sunday, September 27, 2009 12:23 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: Problems being faced to see the bill details




Hi,



Are u working on this issue??



Thanks,

Rahul

[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Fri, Sep 25, 2009 at 11:12 AM
Subject: Re: 'ADAG=[protected]' Problems being faced to see the bill details
To: "Netconnect...[protected]@relianceada.com" <Netconnect.[protected]@relianceada..com>



Hello Reliance,



Yes, i am able to view my bill details now, thanks for this!!

A person named Mr. Laxman sold me this Broadband+ device from APM Infotech Pvt Ltd. B-42, Sector-59, Noida (U.P.)

He sold me this 10GB City plan for 800 Rs/- one month free & He also convinced me that my bill will be get generated according to 800 Rs/- plan.

However, now looking at the bill which is generated & according to it i can see it is generated for 1099 Rs/-. This is not what was promised to me earlier.



Moreover, i am not conviced by the speed of Internet, download & youtube buffer speed is not good.

Download speed i am getting around 20 KBPS to 70 KBPS & it was told to me that i will get a very high speed as it is a broadband+ for 3.1 MBPS.

Mr. Laxman told me that i will get the speed of 800 KBPS to 1000 KBPS at the cost of 3.1 MBPS.

Coming back to "you tube" buffer speed, it is again a shock to me. Even if i clicks any video to see it takes hell lot of time to buffer first.

Is this you calls a broadband of 3.1 MBPS & fastest network in the country?



Now, on the roaming side, the speed stands no where, it takes hours to open a site, and i gets lots of errors like:

1) Debugger terminated error,

2) PPP link error,

3) Remote computer error not responding error,

& many more i dont remeber them right now.


Lastly, please do not suggest me to download netbooster, to delete cookies & temeporary internet files. These all are crap things & do not have any relation to speed.

i have already done this many times & formatted my system no. of times.



Do you think should i contniue with your service!!



Thanks & Best Regrads,

Rahul




On Thu, Sep 24, 2009 at 5:53 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr..Varshney,

Greetings of the day!



This is in response to your mail and subsequent telephonic conversation had with your regarding your Netconnect Broadband number [protected].We understand that your problem have been resolved.



However, if you still face any issue kindly write us back we will be glad to assist you.


For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].

We are committed to serve you the best and value your association with us.


Yours sincerely,

Pawan Bhatt
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above.. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Wednesday, September 23, 2009 01:38 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Problems being faced to see the bill details



Hi,



Could you please see the mentioned below(a forwarded mail) problem & revert?



Thanks & Best Regards,

Rahul

[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Tue, Sep 22, 2009 at 2:40 PM
Subject: Problems being faced to see the bill details
To: Netconnect.[protected]@relianceada.com







Hello Reliance,



It is related to the problem being faced again & again to view my bill.

I want to see my bill details & I am not able to do so.



I faced multiple of problems when I initially made my account on the following link.



bill.reliancecommunications.co.in/



Some how got managed to see the bill details.





Now, I have been asked redirect to some other link.







Doing this also I was not able to move in any positive direction.



I again mailed you:



-----Original Message-----

From: Rahul Varshney ([protected]@gmail.com)

Date: Monday, September 21, 2009 09:30 PM

To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)

Subject: Re: Website registration password : Netconnet Broadband Plus



Hi,

Could any body tell how to see the bills on reliance websites now?

provide me the direct link to it.

/rahul





[protected]





On Tue, Aug 25, 2009 at 11:43 PM, <netconnect.[protected]@relianceada.com> wrote:



Dear customer,

We at Reliance Communications are happy and privileged to welcome you into our rapidly growing family.

Check the detailed usage of your Netconnect Broadband card, for every session in the last six months, online:

User Name : [protected]

Password:



URL: http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp





Should you require any further assistance, please feel free to write to us at netconnect.[protected]@relianceada.com or call us at *355 /[protected] / 30335555.





Thanking You.







For the above mail I got the response:



Dear Customer,



Greetings of the day!



This is in reference to your mail regarding online usage details. Please note that you can also login to our website to view/print copy of bill. Now you can register through our website and check your billing and usage details. Follow the below mentioned steps for the same:

Login to the website www.rcom.co.in..

Click on the link Under View & Pay Bill Consumer (Reliance Mobile, Reliance Hello).

Click on Sign Up Now Under if you are a New User and enter the required details for registration.

After registration you will receive the password on the E-Mail ID provided to us within 24 hours.

Login to the website www.rcom.co.in and then click on Reliance Netconnect link under Consumer section>Reliance Netconnect Broadband link under Experience Our Product section>E-Care link>My Usage> wireless data> select start date and end date followed by time> select request type as query> submit to view the details link to view the details. However, please note that the usage data available on the web site will be 24 hours old.



Further , if you face issue you are requested to click on forgot password option through website. You will receive an Automated mail containing password on your Registered email id .You are also requested to check spam mail also. Find the URL mentioned below:



http://bill.reliancecommunications.co.in/webapp/portal/servlet/ForgotPassword



Further, if you face any issue you are requested to write us back.



We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355,30335555 &[protected].



Yours sincerely,



Tina Mitra

Netconnect Broadband

Reliance Communications





I followed the above mentioned steps:

I have been asked to enter BAN(billing account number).







Could you please let me know form where I can get this BAN number?



If there are some other hidden mysteries please do let me know.



Regards,

Rahul



This message may contain confidential and proprietary material for the sole use of the intended recipient.
Any review or distribution by others is strictly prohibited.
If you are not the intended recipient, please contact the sender and delete all copies.

















This message may contain confidential and proprietary material for the sole use of the intended recipient.
Any review or distribution by others is strictly prohibited.
If you are not the intended recipient, please contact the sender and delete all copies.



[protected] Forwarded message[protected]
From: "Rahul Varshney" <[protected]@in.sopragroup.com>
To: <[protected]@gmail.com>
Date: Thu, 1 Oct 2009 11:01:05 +0530
Subject:







Regards,

Rahul