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Reliance Broadband — harassment in final settlement of bill

Unnecessary Harassment by RELIANCE BROADBAND regarding issue of Non-objection and clearance certificate (NOC) and settlement of inflated bill account in spite of making payment of all necessary dues.

Brief History: I had subscribed for the 75Kbps Unlimited Plan of RELIANCE BROADBAND in the month of May 2006.It was a post paid plan, for which I used to receive bills of Rs.450 (inclusive of tax) on monthly basis. I was not satisfied with the quality of service and speed as promised, so I applied for disconnection in the month of June’07-July’07. This was my first request for disconnection and the beginning of 7 months long harassment and its still on.
Detail of events: My first request for disconnection was made in the month of June’07-July’07 but without any further correspondence from their side. After sometime I got a call from their Retention Department regarding the reason for disconnection. I gave them a valid reason and asked them to provide me with a final bill and NOC and take back my MODEM. He assured me that action will be taken asap but again in vain. I received a bill for that month but I did not pay as I wanted a final bill with NOC. So again I requested for disconnection in the month of July’07-August’07 but I have misplaced all my TTNo.(Complaint No.) but it hardly makes any difference since all my complaints and requests can be verified from the records of Reliance Broad band’s Customer Database. In August, I got a call from their Billing Department that my balance of Rs.450/- is outstanding. I told them the reason for such delay (since I wanted to make a final payment) but he asked me to call up the Customer Care and sort this out with them. Yet again I did the same thing and got a call back who assured me that within 3 days my connection will be terminated and it did happen and my connection was finally barred on 14th August, 2007 but no one came to claim the MODEM and Wiring. I again requested for final bill. In August end I received a bill of Rs.1650/- for the period June-August whereas my original Amount due was Rs.725/- only (Rs.450/- for June’07-July’07 and Rs.275/- for July-August, 19days). On scrutinizing the bill properly, I found out that in the middle of the month there is a change of plan whereas since May’06, I am using 75Kbps Unlimited Plan and had no intention to change to a limited plan. Again I received a cumulative bill showing that my total outstanding amount now on my account was Rs.2004.15/- for the month of August-September(my connection got barred in the middle of august but I am still receiving bill for the next month). Then I got some 20 calls from their various departments asking me to pay the amount for which I was not liable. Change of plan was due to technical fault of Reliance Broadband as neither any confirmation nor any request was either received or given by me even according to the records of Reliance Broadband.
Note: I have record of detailed bills for the month of June-August to support my argument. Bills are showing everything clearly.

Steps taken from my side: I took all necessary steps for settling the account by personally meeting a member from the Billing Department at Reliance Broad band’s Delhi Branch Office (Barakhamba road, C.P.) and telling him everything in details. He convinced me and asked me to make the payment for which I was actually liable. As a result I made a final payment of Rs.725/- as agreed upon with Receipt No.-S[protected] in cash on account o[censored]ser ID:[protected] dated-29/10/2007 and on 31st October, 2007 a person came from reliance to claim the MODEM and gave me the Service Termination Certificate. Details of Final Payment of Rs.725/- are as follows:
1. For the month June’07-July’07- The amount outstanding=Rs.450/-
2. For the month July’07-August’07, The amount outstanding for 19days since I last used internet on 14th August and on that date my connection was barred(proof-detailed bill) =19Days/31Days*400+12.5%tax=Rs.275/-
I thought that it’s the end of this episode.He also told me that I will be receiving a NOC within 3 months of making my final payment and also asked me to mail the details of my case just as a proof. I did everything but without any conclusion since I did not receive any NOC and that person, Mr. Sunil Sah(sunil.[protected]@relianceada.com) did not respond to any of my mails. I tried to get in contact with him but in vain. Now the best is yet to come-according to the Billing Department of Reliance Broadband, Mumbai head office, no one but only they have the authority to settle the account. So according to them I should have contacted the Customer Care Department or visited to any Reliance Web World Outlets. This is despite the fact that it was one of the Departments from Reliance only who asked me to meet someone from Billing Department at Delhi Branch Office.
It caused me a lot of inconvenience and turbulence to my mental state to solve this mystery. I felt wasting my time and calls on meeting different departments and I even thought of paying the bill and get out of this mess. And as a matter of fact, I came to know that I am not the only victim. There are more than 10 people in my locality who are facing such an inconvenience of inflated bills as well as receiving bills even after disconnection, but they all are helpless like me. The problem starts only when one applies for disconnection before that everything goes fine.

Conclusion: In spite of settling all the actual dues for which I was liable and even after convincing all the officials from various departments who called me up with my facts, after 4months I am still receiving calls but now from their lawyers who are claiming that their client (read Reliance Broadband) have sued me for non payment of dues (Rs.2004-Rs.725=Rs.1280/- the amount which I am not liable to pay).
Words like legal cases and court of law is really frightening especially for those who belong to ordinary middle class family. Same holds true for my father as well, who wants me to make the payment and avoid such complexities and unnecessary harassments. Even he thinks that this is not correct but then at the end of the day its better to pay than get into such trouble.
But I feel that now there are forums where such grievances can be addressed and that is why I am here. Its not about the quantum of money involved but about honesty. Why should anyone pay the amount for which he is not liable and above that how can you sue him for that? One has to raise his voice against arm twisting especially when big and reputed companies like Reliance are involved in such incidents at grass root level. I hope I will get a solution or path to find one soon with your help.

S.Das
[protected]
Complaint comments  78 Comments     Updated: Share0Tweet0

Comments

Reliance — after paying the amount on 7 july 07,no net connection is being provided.

I am Maj R K Mishra,staying away from my family .I wanted a net net connection through reliance and paid the cheque of 500 to reliance on 7 Jul 07( cheque no 418110, dated 7 Jul 07)
After four months also there is no response from the reliance.
And on top their agent has even stopped picking our phone.
They are sending us bills without the connection.
This is a harassment to my family specially when I am not staying here.
I asked for my money back but that also they are not providing.
Can you please help me on this issue.
My Phone no is [protected]

Reliance Broadband — billing against non usage

i had taken a reliaance broad band connection on 4th oct 2007.from 15th onwards the connection was not working properly,i had registered many complints.i have there complaint no.i have been calling them again ang again.but nobody comes for checking the connection.sometimes the person visits the home ,but says the problem is from there side.i have been harrased by these people.they dont listen to complaints ,they give false assaurance.
the complaint is still not solved.i had asked for the wavier of the amount for the days i have not used internet,that was around 1 month.they have given me wavier for 3 days.(175 rs).
now i request you to tell me how should i deal with this problem.
I had taken a reliance broad band connection with STATIC IP on 29th Sept 2007. The connection was not working properly,i had registered many complaints.I have been calling them again and again. Sometimes the person visits, but says the problem is from there side. I have been harrased by these. The complaint is still not solved. I had asked for the wavier of the amount for the days i have not used internet,that was around Two & Half month.
now i request you to tell me how should i deal with this problem.
I agree and have been experiencing the simmiler problems with Reliance Broadnet and I also have requested the termination of Broadnet recently due to worse custemer care and servise.Thanks and all the best
I totally agree with you, Relaince customer service is one the worst I have ever seen, from past 3 months i Have made 15-20 complaints, still am experiencing one or the other problem, No ones ready to fix it, someone body please do something abt the kinda service reliance is providing.
Regards,
Nandu Prakash. R
Am agree 2 coz they r harrising me daily.. but i guess i shud not pay a single penny 4 settlement which am nt liable 4.. but ma question is what if i dont pay them.. is der any hardcore recovery or will they just leave it.. coz according 2 sum new rule they just cannot harres u like dat ..we can directly go to police 2 lodge complain against them!!
I would like to call upon all those who are sufferers at the hands of reliance broadnet and their pathetic services to converge and lodge a combined complaint...we could make a difference if we unite. Besides, we could even get some media attention (I can manage that if we have a decent number) Please mail me at : [protected]@gmail.com If you are interested to make a difference instead of just accepting injustics meekly without giving a fight...You know you want to fight for your rights, si just go ahead and mail me, coz together we can, and we will make a difference...

reliancebroadband — not receiving monthly bills

pertaining to monthly bill not received since march - 2008 and
our account details:

id no.[protected] and ph.no.39129509
Please read my comment...

RELIANCE IS .. NEVER USE ANY RELIANCE SERVICE IN LIFE THERE ARE MANY OTHER FAR BETTER OPTIONS LIKE AIRTEL, VODAFONE..
MTNL, BSNL ETC BUT NOT RELIANCE

I HAVE BEEN IN ALMOST SAME SITUATION LIKE ABOVE
AND NEVER GET ANY POSITIVE RESPONSE I AM A USER OF AIRTEL AND VODAFONE SINCE 3 YEARS NOW AND NEVER BEEN ANY SITUATION LIKE THIS.

WHY DO WE USE RELIANCE? BECAUSE ITS CHEAP AND WHY CHEAP BECAUSE THE GUYS ARE CHEAP. IF I GIVE A CHANCE TO CHARGE BACK I WOULD BREAK DOWN THIS WHOLE RELIANCE COMMUNICATION AND SHOW THEM WHAT BUSINESS IS!!

PLEASE FILE A CASE AGAINST AGAINST RELIANCE DO NOT SCARRED DO NOT THINK JUST DO IT.. ITS YOUR RIGHT, YOUR HARD EARNED MONEY, CONSUMER COURT IS ALWAYS BE IN FAVOR OF YOU..
I DONT WANT TO USE ABUSIVE WORDS HERE SO YOU CAN IMAGINE MY SITUATION HERE...

THANKS
I agree. I have purchase a wimax service and i got 1400 rs. bill. Then i have not paid this amount and i got call from an executive who has settled it. But still there are problems with bill from reliance.

Reliance — unnecessary amt included in bill

sir,
i wish to draw your kind attention to the fact thar from past three months data charges are added to my reliance phone - "[protected]" though i am not using any data connection.i have also complained in customer care but no action has been take.
if this be the attitude of the company i wud be forced to surrender your connection.

plywood house
(sanjeev kabra)
I have disconnected the connection which was poor and asked them to do the final settlement its been 6 months still i am getting bills from reliance broadband to pay .
I paid two bills still they call and threaten me and my family to pay the bills/
I am really upset this has to be taken sever action. I have complained in local police station as well.
i also have the same problem with reliance broadband.i told a broadband connectin for my wife and inspite of paying all the bills they are calling her daily.i dont know what i sthe best way to deal them.Anybody have any suggestions.
Thanks

Mr sellappan B

Reliance Mobile — Amount paid for change of bill plan but not affected till this month

Dear sir,
I am reliance mobile customer from last eight month's, i have paid the sum of money to change my bill plan on 21/04/2008 i have complained to company about this but they are refusing to resolve my problem, the slip of payment to change of plan was attached to the mail to the company, but they are refusing arjust my bill and stoped my outgoing calls also.
what step to be taken to get my rights.
i have placed a order for reliance broadband .when i got net .there net not satisfy and when i call him to terminate then reliance broadband.not diconnect and send me conitinuself bill and then i don't pay the bill then they submitt cas e in favour of me ...i very very isagree by reliance
RELIANCE IS BASICALLY FULL OF CHUTIYAS!
I agree with all you guys...we daily beat up one reliance guy or the other. It gives us immense pleasure :-)

There is one good thing about Reliance though...THEY HIRE ALL CHUTIYAAS WHO DONT FIND JOB ANYWHERE ELSE...LOL

Reliance Broadnet — Wrong Charges made due to the fault of Reliance Executive

Hi,

I got a Reliance Broadnet connection 3-4 months back. During installation I had specified the plan as 128kb/s unlimited connection for Rs750 but was given a upto 2MB/s connection with download limit for Rs750. Immediately I informed the same to the concerned people (The branch which installed it in my place) but they told me to use it as it can only be changed on Monday 2days after the installation. They said that I would not be charged for the mistake as I had specified to them that incase the pro rata limit of the permitted free download exceeds. She told me that it will not be charged even if it exceeds. After noticing it and repeatedly informing the branch for the next 1 week, I finally called up the customer care to solve this issue. When I told the entire story, they assurred me the same thing and within 2 days my actual plan was implemented. All went well for about 25 days, until I received my bill. All the assurance given by the Executives was a failure as I was charged for the usage.

I still did not get angry and called up the customer care to solve this issue. Was given a complaint no and was told somebody would get in touch. But, no body ever did. I maid similar complaints atleast 3-4 times but all in vain. At last I maid a cancellation request. But, to my shock, I still get their bills (which keep increasing every time) and repeated calls.

Now, I have decided that I will not pay any amount to them (not even the actual and correct amount), because of the harrasment from their side.

Please suggest whether my stem is right or not.

Mohit Agarwal

Reliance Broadnet — Billing Issues

Hi,

My name is Parikshith and I am using Reliance Wimax Broadnet from six month and I was using a 150Kbps Unlimited plan, recently in the month of September I asked for a plan change and I asked for a 400Kbps Unlimited Plan but instead of changing it to the plan I requested they have changed it to a 4000Kbps Limited plan and have charged me Rs.9, 000/-. I have been talking to their customer service for a month now and they have not been able to fix it although they accept it is a mistake from their end and they have been giving me differen service request IDs everytime I call them or email them. I have sent more than 25 email till date and I have called them almost everyday and everytime I call they promise saying that connection would be back in 24hrs but I still I have no connection.

Regards,
Parikshith.N
i agree since at the time of connection they did not mention any thing about the cancellation charges but when i applied for cancellation now they served a bill for 3000 and odd as one time charges (for what? ) .This is meaningless in general any cancellation will refund the funds but for reliance it is reverse i dont now what trai is doing ...

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