[Resolved] Reliance Broadband — harassment in final settlement of bill, Page 2

[Resolved] Reliance Broadband — harassment in final settlement of bill

S shubho1988 from Chennai, Tamil Nadu

Unnecessary Harassment by RELIANCE BROADBAND regarding issue of Non-objection and clearance certificate (NOC) and settlement of inflated bill account in spite of making payment of all necessary dues. Brief History: I had subscribed for the 75Kbps Unlimited Plan of RELIANCE BROADBAND in the month of May 2006.It was a post paid plan, for which I used to receive bills of Rs.450 (inclusive of tax) on monthly basis. I was not satisfied with the quality of service and speed as promised, so I applied for disconnection in the month of June’07-July’07. This was my first request for disconnection and the beginning of 7 months long harassment and its still on. Detail of events: My first request for disconnection was made in the month of June’07-July’07 but without any further correspondence from their side. After sometime I got a call from their Retention Department regarding the reason for disconnection. I gave them a valid reason and asked them to provide me with a final bill and NOC and take back my MODEM. He assured me that action will be taken asap but again in vain. I received a bill for that month but I did not pay as I wanted a final bill with NOC. So again I requested for disconnection in the month of July’07-August’07 but I have misplaced all my TTNo.(Complaint No.) but it hardly makes any difference since all my complaints and requests can be verified from the records of Reliance Broad band’s Customer Database. In August, I got a call from their Billing Department that my balance of Rs.450/- is outstanding. I told them the reason for such delay (since I wanted to make a final payment) but he asked me to call up the Customer Care and sort this out with them. Yet again I did the same thing and got a call back who assured me that within 3 days my connection will be terminated and it did happen and my connection was finally barred on 14th August, 2007 but no one came to claim the MODEM and Wiring. I again requested for final bill. In August end I received a bill of Rs.1650/- for the period June-August whereas my original Amount due was Rs.725/- only (Rs.450/- for June’07-July’07 and Rs.275/- for July-August, 19days). On scrutinizing the bill properly, I found out that in the middle of the month there is a change of plan whereas since May’06, I am using 75Kbps Unlimited Plan and had no intention to change to a limited plan. Again I received a cumulative bill showing that my total outstanding amount now on my account was Rs.2004.15/- for the month of August-September(my connection got barred in the middle of august but I am still receiving bill for the next month). Then I got some 20 calls from their various departments asking me to pay the amount for which I was not liable. Change of plan was due to technical fault of Reliance Broadband as neither any confirmation nor any request was either received or given by me even according to the records of Reliance Broadband. Note: I have record of detailed bills for the month of June-August to support my argument. Bills are showing everything clearly. Steps taken from my side: I took all necessary steps for settling the account by personally meeting a member from the Billing Department at Reliance Broad band’s Delhi Branch Office (Barakhamba road, C.P.) and telling him everything in details. He convinced me and asked me to make the payment for which I was actually liable. As a result I made a final payment of Rs.725/- as agreed upon with Receipt No.-S[protected] in cash on account o[censored]ser ID:[protected] dated-29/10/2007 and on 31st October, 2007 a person came from reliance to claim the MODEM and gave me the Service Termination Certificate. Details of Final Payment of Rs.725/- are as follows: 1. For the month June’07-July’07- The amount outstanding=Rs.450/- 2. For the month July’07-August’07, The amount outstanding for 19days since I last used internet on 14th August and on that date my connection was barred(proof-detailed bill) =19Days/31Days*400+12.5%tax=Rs.275/- I thought that it’s the end of this episode.He also told me that I will be receiving a NOC within 3 months of making my final payment and also asked me to mail the details of my case just as a proof. I did everything but without any conclusion since I did not receive any NOC and that person, Mr. Sunil Sah(sunil.[protected]@relianceada.com) did not respond to any of my mails. I tried to get in contact with him but in vain. Now the best is yet to come-according to the Billing Department of Reliance Broadband, Mumbai head office, no one but only they have the authority to settle the account. So according to them I should have contacted the Customer Care Department or visited to any Reliance Web World Outlets. This is despite the fact that it was one of the Departments from Reliance only who asked me to meet someone from Billing Department at Delhi Branch Office. It caused me a lot of inconvenience and turbulence to my mental state to solve this mystery. I felt wasting my time and calls on meeting different departments and I even thought of paying the bill and get out of this mess. And as a matter of fact, I came to know that I am not the only victim. There are more than 10 people in my locality who are facing such an inconvenience of inflated bills as well as receiving bills even after disconnection, but they all are helpless like me. The problem starts only when one applies for disconnection before that everything goes fine. Conclusion: In spite of settling all the actual dues for which I was liable and even after convincing all the officials from various departments who called me up with my facts, after 4months I am still receiving calls but now from their lawyers who are claiming that their client (read Reliance Broadband) have sued me for non payment of dues (Rs.2004-Rs.725=Rs.1280/- the amount which I am not liable to pay). Words like legal cases and court of law is really frightening especially for those who belong to ordinary middle class family. Same holds true for my father as well, who wants me to make the payment and avoid such complexities and unnecessary harassments. Even he thinks that this is not correct but then at the end of the day its better to pay than get into such trouble. But I feel that now there are forums where such grievances can be addressed and that is why I am here. Its not about the quantum of money involved but about honesty. Why should anyone pay the amount for which he is not liable and above that how can you sue him for that? One has to raise his voice against arm twisting especially when big and reputed companies like Reliance are involved in such incidents at grass root level. I hope I will get a solution or path to find one soon with your help. S.Das [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Amit

from Mumbai, Maharashtra

Reliance Broadnet — Faulty connection continues

Hi there,
I am posting this complaint because i[censored] are thinking of taking this bakwas net do not ever think again of it again of any plan because they will bluff a lot and lot that u will be forced and also offer to reduce money. They have reduced 500 rs, the reason that they have done a lot of haressment at the time of giving connection so i deny to take it and the result i got profit.

But it was char din ki chandani, their service is like wtf, I am facing a problem of frequent disconnection from more than a month but they are not even caring about it, they will the complain no. and enjoy with that useless .

Your complain will close any time, any day with resolution and engineer resolved ur problem even i[censored] dont know that engineer visited. They will always try to make fool o[censored].

They are such a irregular that i was without internet for more than a week, with at least 13 complain no. all with successful resolution as mentioned by them. But that was all bull-.

So, it was only to advice u not to take Internet from this foolish company, they are the cheaters and fraud. And more thing also u fill face billing problems a lot it's like bonus.

Thanks
its true, i don't want that u experience and one day u write in any blog like me for others. So, PLEASE reliance is already a rich company don't make them more rich.

Malav Joshi

from Cuddapah, Andhra Pradesh

Reliance Broadnet — didn't receive the net connection.the payment was paid in advance

hi there,
i am malav joshi, staying in india-gujarat-ahmedabad-maininagar area.
i have paid the reliance net connection fees for unlimited plan for 6 months in march 08.
till today there was no responce from reliance broadnet.
My complaint in reliance didnt worked even.
THIS IS THE COMPLAINT FOR THE WHOLE AREA OF MAININAGAR CUSTOMERS.THEY HAVE BEEN LOOTED FOR THE SAME.

kindly pay some attention to me and my others friends residing in this area.

awaiting for your reply,
and quick action
Malav Joshi

Gajendran.Cv

from Bengaluru, Karnataka

Tata Communications — Collected the amount in the month of july but still i havent received any connection

Hi,

Please be informed Ms Prabhavathi did not speak to me properly & whilst discussing the issue she disconnected the call in between as this issue had no solution. (PLEASE MAKE SURE NEVER DISCONNECT THE CALL WHILST SPEAKING) or if you don’t have a solution why the hell you guys collected amount from me.

I will tell you what happens next, I will get a call from your end & you will ask me to wait for 60 days, after 60 days you will tell me that as per your company policy you won’t reimburse the amount. I have under gone through all these circumstances.

READ THE BELOW EXPLAINATION

a) Please be informed that I had taken Internet connection in the month of JULY – 2008.

b) I paid 3750 Rs/- as 4 months rental in advance

c) I got the connection & my account was active, but there was no connectivity. I use windows Vista, hence your engineers told I do not know Windows Vista. So I had formatted my laptop around 10 times as I was unable to get the connectivity.

d) It was already 45 days of my account activation wherein there was no connectivity but the bill was generated for 2 months without making any use of the service.

e) Then later on one day I got the connectivity & I called the customer care to check the connectivity, but they told there is no feasibility (I’ll HAVE TO CLICK ON CONNECT EVERY 10 MINUTES due to the un availability of the signals) & as per the confirmation from engineer he spoke to his higher authority about the connectivity issue & he assured that I will get my whole amount back.

f) One day one of your engineer came & he collected all the equipments & he told me that my amount will be reimbursed after 60 days, later after 60 days when I called customer care I was told that as per your company policy you are not gonna reimburse the amount.

I would request to ask any one to explain the above issues if you don’t understand, else call me I will explain you but don’t disconnect the call.

Complaint numbers

7631832

7806378

7663874

I know that you have registered a complaint – I am listening this from past 6 months

I know that you will ask sorry, apologies etc – This is of no use

We require your valuable support & co- operation during this period – How many more days you need my co-operation & support? Would you like me to wait until my death?

I have not used the service for even a single day –I want my FULL AMOUNT BACK

DO SOMETHING WHICH MAKES SENSE

If you could not solve this small issue you better look for any other job coz you don’t have the capability to take care?

Thanks & Regards

Gajendran.CV

[protected][protected][protected][protected]--------

Symphony Marketing Solutions.Pvt Ltd. Salarpuria Soft Zone, Block B, Varthur Hobli, Bangalore - 560087

Direct Line: +91.80.3025.2684

Mobile: +91-[protected]

Email ID: Gajendran.[protected]@Symphonyms.com

[protected][protected][protected][protected]

From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Friday, November 21, 2008 12:44 PM
To: Gajendran Vasudev Murthy
Subject: FW: Request to disconnect the connection immediately

Dear Mr.Murthy,

Thank you for your valuable feedback.

Please refer to the telephonic discussion you had with Ms.Prabhavathi on[protected].

We have registered a complaint on your behalf regarding the Termination concern of your account. Our team will contact you at the earliest to do the needful.

Your complaint number is: 7806378

Assuring you of our best services at all times. (THIS IS NOT AT ALLTRUE) I never had your best service

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

David,

Customer Service,

TATA Communications Internet Services Ltd.

[protected][protected][protected][protected]

From: Gajendran Vasudev Murthy [mailto:Gajendran.[protected]@symphonyms.com]
Sent: Thursday, November 20, 2008 12:28 AM
To: customer service
Subject: RE: Request to disconnect the connection immediately

Hi,

Please be informed that I did not get any update still. How many more days you need still? I hope this makes sense. I don’t need any apologies from your end, I either want my money back or I need a connection. I made a mistake by handing over your equipments. You will really have to suffer if you do not provide me the connection. I will take this issue to consumer court if I do not get call by this week.

Thanks & Regards

Gajendran.CV

[protected][protected][protected][protected]--------

Symphony Marketing Solutions.Pvt Ltd. Salarpuria Soft Zone, Block B, Varthur Hobli, Bangalore - 560087

Direct Line: +91.80.3025.2684

Mobile: +91-[protected]

Email ID: Gajendran.[protected]@Symphonyms.com

[protected][protected][protected][protected]

From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Tuesday, November 18, 2008 8:30 AM
To: Gajendran Vasudev Murthy
Subject: FW: Request to disconnect the connection immediately

Dear Mr . Gajendran,

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that your concern regarding connectivity and refund has been forwarded to the concerned team with complaint number: 7663874. Our executives are working on your issue on high priority basis. We will get back to you with the feedback at the earliest.

We need your support during this period which enables us to serve you better.

We would like to emphasize on the fact that you are a valuable customer to us and request you to grant us an opportunity to serve you better

We require your valuable support & co- operation during this period.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Mrudula,

Customer Service,

TATA Communications Internet Services Ltd

[protected][protected][protected][protected]

From: Gajendran Vasudev Murthy [mailto:Gajendran.[protected]@symphonyms.com]
Sent: Monday, November 17, 2008 5:10 PM
To: customer service
Cc: gajendran.[protected]@vsnl.net
Subject: RE: Request to disconnect the connection immediately

Hi,

Could you please let me know what exactly is going on? I have been calling customer care every day, I can see everyone telling apologies, sorry for the inconvenience caused etc. etc.

I don’t understand why the hell I am not getting any update from your end, please let me know if you do not understand English? I have lost my patience now.

a) Please be informed that I had taken Internet connection in the month of JULY – 2008.

b) I paid 3750 Rs/- as 4 months rental in advance

c) I got the connection & my account was active, but there was no connectivity. I use windows Vista, hence your engineers told I do not know Windows Vista. So I had formatted my laptop around 10 times as I was unable to get the connectivity.

d) It was already 45 days of my account activation wherein there was no connectivity but the bill was generated for 2 months without making any use of the service.

e) Then later on one day I got the connectivity & I called the customer care to check the connectivity, but they told there is no feasibility (I’ll HAVE TO CLICK ON CONNECT EVERY 10 MINUTES due to the un availability of the signals) & as per the confirmation from engineer he spoke to his higher authority about the connectivity issue & he assured that I will get my whole amount back.

f) One day one of your engineer came & he collected all the equipments & he told me that my amount will be reimbursed after 60 days, later after 60 days when I called customer care I was told that as per your company policy you are not gonna reimburse the amount.

I hope you understand now as I have mentioned the points in A, B, C, D, E & F.

COULD YOU PLEASE ANSWER THE BELOW QUESTIONS?

a) Why did you make me wait for 60 days?

b) Later after 60 days why did you tell me that my amount will not be re-imbursed AS PER YOUR COMPANY POLICY?

c) When I have not used the service for even a single day, how could you say that you won’t re-imburse the amount?

d) How many more days you want me to wait? Now it is already JUNE, JULY, AUGUST, SEPTEMBER, OCTOBER & NOVEMBER

For this update I don’t need any apologies, sorry & other excuses from your END. You just confirm whether you are going to provide me the connection or you are going to reimburse the amount.

Frankly speaking I hope you will get very good reply from my end for the next time, If I wont get my amount or the connection this time & I hope this makes sense?

NOW AGAIN MY ACCOUNT HAS BEEN ACTIVATED WITHOUT ANY EQUIPMENT, NO ANTENNA, and NO MODEM NO DATACABLE – but the account is activated – very funny. I wish your magical device come true & I get the connectivity.

I hope you all are great magicians hahaha J more appreciated

Thanks & Regards

Gajendran.CV

[protected][protected][protected][protected]--------

[protected][protected][protected][protected]

From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Tuesday, November 11, 2008 3:55 PM
To: Gajendran Vasudev Murthy
Subject: FW: Request to disconnect the connection immediately

Dear Mr. Gajendran,

We understand the inconvenience caused to you and we regret the same.

We have already registered a request on your behalf regarding the connectivity concern of your account. Our team will contact you to do the needful at the earliest.

Your complaint number is: 7663874

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.com/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Avaneesh,

Customer Service,

TATA Communications Internet Services Ltd.

[protected][protected][protected][protected]

From: Gajendran Vasudev Murthy [mailto:Gajendran.[protected]@symphonyms.com]
Sent: Tuesday, November 11, 2008 1:34 PM
To: customer service
Subject: RE: Request to disconnect the connection immediately

Hi,

Could I request you to provide me an update for the below mail. Just to let you know, I did not get any call from your end.

Awaiting for your earliest update on this?

Thanks & Regards

Gajendran.CV

[protected][protected][protected][protected]

From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Monday, November 10, 2008 8:45 PM
To: Gajendran Vasudev Murthy
Subject: FW: Request to disconnect the connection immediately

Dear Mr. Gajendran,

We sincerely apologize for the inconvenience caused to you

We have already registered your concern regarding connectivity with complaint number 7663874, Our team is working on high priority and the needful will be done at the earliest.

Assuring you of our best services all the times.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Mrudula,

Customer Service,

TATA Communications Internet Services Ltd

[protected][protected][protected][protected]

From: Gajendran Vasudev Murthy [mailto:Gajendran.[protected]@symphonyms.com]
Sent: Monday, November 10, 2008 4:42 PM
To: customerservice
Subject: RE: Request to disconnect the connection immediately

Hi,

TO WHOME EVER IT IS

1) Please be informed that when I took this connection there was no connectivity, hence I had to request you to disconnect the connection & I had made a request for the same. REASON – No connectivity

2) I have not used the service for even a single day but the bill has been generated for 2 months

3) I have been told that I will get my amount after 60 days of disconnection, but later after 60 days if I call customer care people they tell me that as per their company policy they do not reimburse the amount- (DOES THIS MAKE ANY SENSE).

4) Now my account has been activated but no antenna, no modem & no data cable – (Do you make any magic to provide the connection or is there any invisible device to get connected to internet) your guys come to my home to provide connection without any devices.

Hope you all are playing well with me & for your kind information I do not rob money from others so that I shall give up this issue as it is. Think if the money is yours & if you have undergone the same situation what would you do? Now it is already more than 60 days

I would request you not to give me a chance to take this issue further

Awaiting for your earliest response on this?

Thanks & Regards

Gajendran.CV

[protected][protected][protected][protected]

From: customerservice [mailto:[protected]@tatacommunications.com]
Sent: Saturday, November 08, 2008 7:05 PM
To: Gajendran Vasudev Murthy
Subject: FW: Request to disconnect the connection immediately

Dear Mr. Gajendran,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that your account gajendran.[protected]@vsnl.net has been activated on 7-Nov-08 with reference to request number 7631832. We hope now you are able to use the internet connection with out any interruption. If the issue still persists, kindly revert to us to enable us to do the needful.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service <http://www.tataindicombroadband.com/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacomunications.com. We will be delighted to assist you

Warm Regards,

Vemalatha,

Customer Service,

TATA Communications Internet services ltd.

[protected][protected][protected][protected]

From: Gajendran Vasudev Murthy [mailto:Gajendran.[protected]@symphonyms.com]
Sent: Friday, November 07, 2008 1:51 PM
To: customer service
Subject: RE: Request to disconnect the connection immediately

Hi Sandhya,

Thanks for the confirmation & would request you to provide me the connection by tomorrow. I would also like to highlight that I have not used the connection for even a single day, hence please update my profile & provide me the connection for 4 months as accepted by your end.

Thanks & Regards

Gajendran.CV

[protected][protected][protected][protected]

From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Friday, November 07, 2008 1:48 PM
To: Gajendran Vasudev Murthy
Subject: FW: Request to disconnect the connection immediately

Dear Mr. Gajendran,

We sincerely apologize for the inconvenience caused to you.

We have already registered your request regarding reactivate my account with request number 7631832. Our team will contact you to do the needful at the earliest. We assure you that necessary steps will be taken to provide you the solution regarding your concern.

Looking forward for your co-operation and support to serve you better.

For any further assistance, please feel free to contact Customer Service <http://www.tataindicombroadband.com/contactus.html (> the link contains the location wise contact numbers) or mail us on [protected]@tatacomunications.com We will be delighted to assist you

Warm Regards,

Sandhya,

Customer Service,

TATA Communications Internet services ltd.

[protected][protected][protected][protected]

From: Gajendran Vasudev Murthy [mailto:Gajendran.[protected]@symphonyms.com]
Sent: Thursday, November 06, 2008 4:52 PM
To: customer service
Subject: RE: Request to disconnect the connection immediately

Hi,

Could I request you to reactivate my account ASAP.

Thanks & Regards

Gajendran.CV

[protected][protected][protected][protected]

From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Tuesday, October 21, 2008 4:29 PM
To: Gajendran Vasudev Murthy
Subject: FW: Request to disconnect the connection immediately

Dear Mr . Gajendran,

We understand the inconvenience caused to you and we regret for the same.

We have raised a complaint on your behalf regarding bill dispute. Our team will get back to you at the earliest for the same.

your complaint number as 7476908 for further communication.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service www.tataindicombroadband.in (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Sarala,

Customer Service,

TATA Communications Internet Services Ltd.

[protected][protected][protected][protected]

From: Gajendran Vasudev Murthy [mailto:Gajendran.[protected]@symphonyms.com]
Sent: Monday, October 20, 2008 6:27 PM
To: customer service
Cc: [protected]@yahoo.co.in
Subject: RE: Request to disconnect the connection immediately

Hi,

Could I request you to provide me & update for the below mail please. I would also request you to reimburse my full amount as I haven’t used the service for not even for a single day.

Awaiting for your earliest update on this ASAP

Thanks & Regards

Gajendran.CV

Symphony Marketing Solutions. Pvt Ltd.

Bangalore - 560087

Direct Line : +[protected]

Gajendran.[protected]@symphonyms.com

[protected][protected][protected][protected]

From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Wednesday, August 27, 2008 3:00 PM
To: Gajendran Vasudev Murthy
Subject: FW: Request to disconnect the connection immediately

Dear Mr. Gajendran,

We understand the inconvenience caused to you and we regret the same.

We have registered a request on your behalf regarding the termination concern of your account. Our team will contact you to do the needful at the earliest. Kindly note that refund or adjustment of your deposit if any will be processed after your account gets terminated.

Your complaint number is: 6850604

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.com/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Avaneesh,

Customer Service,

TATA Communications Internet Services Ltd.

[protected][protected][protected][protected]

From: Gajendran Vasudev Murthy [mailto:Gajendran.[protected]@symphonyms.com]
Sent: Wednesday, 27, August, 2008 11:50 AM
To: [protected]@tatacommunications.com
Subject: Request to disconnect the connection immediately

Hi,

Good Morning!

I wish to inform you that I have not used your broadband service from past two months (from the day one I have taken the connection) but I have received the bills for same. I have been calling customer care for assistance but still I haven't received any calls from your end, hence I have decided to disconnect the service and would request you to reimburse my amount as soon as possible.

I have tried to use the service by last week and I got the connectivity, but still the service does not seems to be so good as the connection gets disconnected within 5 minutes. I can’t disable and enable the connection 20 times per hour.

Kindly prioritize this issue and disconnect the connection immediately.

Login ID: gajendran.cv

Mob no [protected]

Thanks & Regards

Gajendran.CV

Symphony Marketing Solutions. Pvt Ltd.

Bangalore - 560087

Direct Line : +[protected]

Gajendran.[protected]@symphonyms.com

shabbir a masalawala

from Mumbai, Maharashtra

My Locality — Footpath made me handicapped.

Respected Sir,
I shabbir Masalawala staying in Mazgaon have been effect with lot of Grieviences & injured my left leg due to Poor footpath . Every time the BEST, MTNL or many various people comes & dig the footpath &made it worst to walk on it. I am scared like me many school childrens who use this footpath doesnt get Injured.
Please Help.

Helal Building, 'C' Block,
Mazgaon Post office,
Mascarenhas Road.
Mumbai -10

benchmark reality pvt ltd

from Mumbai, Maharashtra

hello
dear customer support,

I kindly inform u that I did not upload or download any data o[censored]r conection but my 17/01/09-to-16/02/09 bill is 10, 320/-how? i am not understand, please check my A/c and inform me immidiat. my A/c no is[protected], its a bussi-700 plan.

Thanks

kunal

Ankit Rajan

from Pune, Maharashtra

i agree with the mentioned statements, reliance broadband makes fool out of their consumers. this should not be taken lightly and consumer court should take this matter seriously...as i have suffered the same problem, need not to explain it. i hope media take this case into consideration as well.,

sony

from Mumbai, Maharashtra

I agree I am also facing the same problem 5 months back got the broadband connection terminated on 25/11/08 for which I was also given termination of service letter after taking back modem and telephone.
But, now I receive demand notice to pay 3, 221/- even aft making final settlement and closing account.I don't how this is possible, I thought I was the only victim but there are many here.Something should be done in this regard.

RATESH

from Jaipur, Rajasthan

NJK

Abhishek Bharal

from Mumbai, Maharashtra

Reliance Broadband — Sending bills and asking money after disconnection

I had Reliance Wimax connection in Pune. I got it disconnected on 1st April 2009 and I have in email from reliance which says that I will not be charged after that. Meanwhile I got bill for April and May and now getting calls from them to make a payment. I have raised several queries on [protected]@relianceada.com but nobody sent me a reply. When I went to Reliance webworld to resolve the issue they said its not their department. Now making up my mind to go to Consumer Court as frustrated with these guys.

Pulkit Gupta

from Pune, Maharashtra

Tata brodband Wimax service — The validity ofeered at the time of taking the connection is not given

i have taken a subscription of tata broadband wimax service.
The representative of the company had offered me a pamplet of the various plans along with 25% extra benefit on every plan.

i have opted a 6 month subscription on 09/12/08, with 256 kbps speed with a advance payment of Rs. 4551 in check mode in favor of tata broadband ltd.

but now the company is not giving me my 25% extra benefit by saying that u r not under the benefit.

i have launched a complaint for this on 25/03/09 & since then company is totally miss-guiding me, some times they say that you are not under benefit & when i asked for the reason for this they are not answering me..

i have the pamplet offered by the executive & i had send the same to them as a scanned copy.

but no information & solution they are giving to me.
they are saying that the executive gave you an old copy of offer pamplet, but it was not my fault & no date is mentioned on the pamplet.
they are not even replying for my complaint now

the validity for my account as per them is around 12/06/09

please sir help me to get my benefit from the company
i will be really thankfull to you
i am attaching the offered pamplet too..

Pulkit Gupta
Mob- [protected], [protected], [protected]
e-mail - [protected]@gmail.com

SUNIL KUMAR TIWARI

from Kolkata, West Bengal

Reliance Communication/ mobile No — Termination Of No all though Rental & bill's provided And Amount collected with advance too and no way to get refund

Dear Sir,
As We Suchita Millenium Corporation Bihar Branch started our corporat connection with three no [protected]-59, on 06/03/09 then continued witn adding new no [protected]-88 on 11/04/09 for which we continued paying rental & Call Charges bills Suddenly we came to no on 11/06/09 that one of our no is terminated that was [protected] for not being used again i repeat all the bills were paid along with advance of Rs 198 on 25/05/09 Now Service providing Branch Reliance World, Sree Ram Place, East Boring Canal Road, Patna-800001. Refuses To start Connection Nor Refund The Amount Nither Adjust The amount to any other Group No.

Now please suggest us what to Do were to do in Datails
Thanks & Regards
For Suchita millenium Corporation

S.K.Tiwari
Bihar Head

RAVI ROY

from Pune, Maharashtra

Reliane is a big fraud. I got a Rs 1050, 3.1 MBps reliance wireless connection 2 months ago. For the first month I got a bill of R.s 6, 650, my total download for the month was 3 GB and according to plan 10 GB was free. I went to the outlet and the told me your bill has come from pro database (iski maa ki chut, what is pro database?), I paid the whole amount since my work was getting delayed. HOLD YOUR HORSES, this months download 7.5 GB (belowo the 10 GB limit) and the bill is 16, 000. I want to drag these people to court, I beg all of you to guide me about the procedure to file a complaint in consumer court in Mumbai. At any cost Iam not going to pay 16, 000 I dare them to try anything they can do.

Let us form a group to fight againts such atrocities. Contact me at [protected]@gmail.com.

Syed Shoeb Ahmed

from Hyderabad, Telangana

still pending, i need my check or money back and collect your items as soon as possiable..

--- On Thu, 18/6/09, [protected]@vsnl.net <[protected]@vsnl.net> wrote:

From: [protected]@vsnl.net <[protected]@vsnl.net>
Subject: I don't need your WIMAX service!
To: [protected]@tatacommunications.com
Cc: [protected]@gmail.com
Date: Thursday, 18 June, 2009, 4:51 PM

To,
Customerservice
TATA communications

Same time that day when you give me WIMAX service, i am not agree your service and I inform to your WIMAX department people, and the technical people his name is Rames Chandra and others they are hurry to get the signature on the TATA WI-MAX confirmation report No. 102372, then i inform to your WIMAX department people below mentioned the name, they said "nothing sir you sign only no problem sir" when i sign they took it and run away, then i inform on phone[protected] to Padmini as well as Prachie 06/06/09 @ 4:50 pm to send back my documents and check, i am not satisfy that WIMAX service, then why these people are cheating to me and cash the check.

So i need my money Rs.6622 or check No. 367517 date 05/06/09 and documents send back to me.

If not send back my money and documents, I will inform to higher authority and i will take legal action against your people and service.

Syed Shoeb Ahmed
[protected]

Gurmukh Singh

from Bengaluru, Karnataka

Reliance Communications/Broadband/WiMax — Demanding for Payment ever after disconnection

I have filled about 20 complaints on the issue related to the Broadband connection. I can give details of each call and the duration and amount spent on each of the call the the customer care.

Connection was taken in the month of January 2009 and the first bill payment was for amount Rs 3367/- through cheque. After the very first 2 days the problems started and i have to call customer care every second day, becasue internet was not working.

Finally, fed up with the service a raised a request for disconnection in the second week on January and was told that it will be disconnected within 15 days. But, no one turned up till feb end.

Again, the same process of calling the customer care started and after taking to someone from Bombay, I think Priya, she convinced me to give reliance one more change and conitnue the service. I agreed, to give it a try ones more, but that was a bad decision on my part.

Again, a payment of Rs 1, 125/- was made on 11/04/2009 by Cash. Receipt: 37166.

But, the trouble continues and the service is same as before. Then finally, i raised a disconnection request on 12 April and the connection was disconnected on 26th April and all the equipments ( Antenna and splitter) were collected back.

Now, one more nusance is created by Customer Care guys, by calling me and saying that your payment for Rs 2000/ something is due.

I have faced enough harassment and has spend about Rs 200/- on calls to customer care. I have log details of each call and can be provided on request.

Now they have sent me a Notice by SA Associates asking for money for the month of MAy and June, even when the Connection by terminated by April 26, which which the bill payment has been made.

Ashish Vaish

from Noida, Uttar Pradesh

Airtel/ DSL Facility — Legal Recovery of Outstanding bill after settlement

Dear Sir,

I (Mr. Ashish Gupta) had been subscribed with Airtel in month of August 2007 for a DSL Facility (Unlimited Plan 799) on Address : C-2/ 28, Is Floor, DDA Flats, East OF Kailash, New Delhi -65...We have been using this facility ther service effectively till date of January 2009 and always paid our entire bills on time.

We have never delayed payments against raised bills by Airtel Ltd...But in Feb 2009...as we was about to leave the place, so we decided to disconnect the facility. Thus, we had put a request in Airtel Customer Care in the 1st week of Feb. 09 to withdraw the DSL No. [protected] and they said that it will be disconnect within 10 days and internet service will disconnected within few days. They disconnected the service and we had received the bill of Rs 511 which was Bill Period of Feb 2009 and got it submitted before due date...

We assumed that everything is settled with Airtel.But we had received again fresh bill on 06th April 09 of Bill Period of 5th March – 04th April of Rs. 881...We were got surprised and unable to understand why we had received bill when we had already asked for settlement in month of Feb 2009...and disconnection.

In the same regards when we spoken to customer care they said that your request for disconnection in there records is April 2009…However, we asked for disconnection in the month of Feb 2009 but they say there is no record of disconnection request for the Feb 2009 .

Then my concerned is why we received bill of Rs 511 which had to be between Approx... Billing cycle of Rs. 750 -900 as bill of March stated above… thus it highlights my request for disconnection was processed in the month of Feb 2009…

I don’t why Airtel is trying to charge extra amount from my end and harassing us by sending legal notice…

They also served a recovery of outstanding bill Rs.1204...

We would request you’re to help us on the above...Kindly suggest how to take ahead a call...

Regards,
Ashish
[protected]

Jancy Vincent

from Mumbai, Maharashtra

Vodafone — Number terminated in spite of paying bills

11th July 2009

This is with ref to my vodafone no.[protected], for which outgoing is barred inspite of making payments.

To tell you the history I was in a family plan with nos.[protected], ******0488 and [protected]. We were not using the no.[protected] and coz we simply ended up paying the rentals we decided to change the plan and terminate this no. For that I had to follow up and waste hours at vodafone store who were not at all co-operative. After keeping me and my office boy wait for an hr they would ask us to take another token and wait for some more time and whn evrythng was done they said some or the other document had still to be submitted and were forcing me not to deactivate but convert it to prepaid.

After escalations and exchanging mails finally it was done.On 9th I recd a call from one of their executives saying payment to the no.[protected] of Rs.1984/- was due. That was an impossible amount as we have never used that no. and the amt outstanding could have been not more than 200 rs./- I asked the executive to send the ebill with details which she never did. However, I had recd an ebill on 6th July which I was unable to open inspite of keying in the right password. I sent an email back to the customer care immediately informing the same and also had informed one of their executives over the phone. I sent a mail again on 10th July informing that the new ebill tht was sent was also not opening.

I reconfirmed with the executive the amount and that I was paying it to the prev family plan rel. no.and made an immediate payment yesterday an amount of Rs.2984/-.and also informed the exec abt it. In the evening I get a msg saying my outgoing is barred...inspite of making the payment coz vodafone systmes take 48 hrs to update the same wherein the amount had already been debited from my account. Is this my fault that they are using outdated systems which take tht long coz of which a customer has to suffer.I spoke to their exec and also escalated it to his superior some Nasim Shaikh at Lower Parel office. He said that if I'd send an email right away my account will be active in 2hrs time. That plonk never told me that it takes 24 hrs for the email also to get updated on their ****ing system. I had a family function and they handicapped me.I still wasted half an hr and sent a mail through a friend. After12 hrs my no.was still not active.

I have been using this no. since last 4-5 yrs and till date have never missed a payment and the payment for these nos. were due on 22nd July.I have a credit limit on this no.and still nothing is being considered . I have lost 2000rs./- after giving it to their DSA on two diff ocassions to have this talk plan changed earlier and nthng had happened. vodafone didnt give me that money back. Also to activate the family plan a refundable deposit of Rs.500/- was taken which they were supposed to credit on changing the plan. That money has also not been credited. To take money from us they dont have any formalities but when we have a problem we are harassed to the core. People who are loyal vodafone guys are after their lives to screw them and others who just abscond wtht makng payments they roam scott free.They should change their slogan to HAPPY TO HARASS. Their services are disgusting and so many hidden charges they are actually cheating customers.

gauravarora

from Agra, Uttar Pradesh

Reliance Telecommunications — Non Payment of bill which I had diconnected the connections still being called by the company and receiving harrasment calls and persons

I was using the coneection of rel no [protected] and [protected] which I had disconnected an year ago. Now the co. is cliaming for the amount for the usage I have not done. He has send persons of collectyion to my bank prtemises which has humiliated me and my image.

Suresh A

Reliance Broadband — Broadband termination applied..still bill received

Hello,

I had requested for termination of broadband connection with Reliance on 7th of February 2009 after their poor service and have stopped using the connection.

But even then I keep getting the bill and calls for payment. I have already applied for a termination of the connection and I am not required to pay for the period I never used. The customer account number CAN#[protected].

With best regards

Suresh

Mr.Afroz khan

from Aligarh, Uttar Pradesh

Broad band unlimited — Bill inquiry

sir, hamara connection ko 1 month ho gaya hai or hamara bill abhe tak nahi aaye hai hamara unlimided broad band connection hai . phone no. [protected]

samee khan

from Mumbai, Maharashtra

detale of dsl