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[Resolved]  Reliance Broadband — terminate the services

i have asked to the coustomer care to terminate my broad band connection and to collect the modem from my place about 15 days ago my id is[protected].but till now no action has been taken.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet

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I have a similar story to tell. It will at least lighten my burden if I pour out my heart. So here is the scenario:

I wish to bring the following facts to your notice for redressal of my grievances:
1. At being persistently approached by a representative of one of Reliance franchisees in Chandigarh, I got a Broadband Connection and Fixed Line Phone installed at my residence on the 30th April, 2008; under 75 Kbps/400 Rs. Broadband Unlimited Plan.
2. Since there was problem of outage and slow Internet speed, I filed a complaint online through the Feedback Form, but the problem persisted.
3. I opted to go in for a switch over of Plan, for which I got my request registered (No.67909965 dated[protected]. The Plan was changed to 4 GB-PLAN 750 with effect from [protected].
4. However, there was no connectivity for long hours and also the Internet speed was not upto the mark. I got my complaint noted vide No.68272727 on[protected].
5. But since the problem persisted, I got my request for Termination of the Connection registered on the 9th May, 2008 (vide No.[protected].
6. However, nobody bothered to collect the equipment. It was only after having spoken to a couple of representatives (on Phone No.3031732: Mr. Mohinder on[protected] and Ms. Anita on[protected] that a person Mr. Pardeep Kumar came to my residence for collecting the Modem and Telephone Set on[protected].
7. Meanwhile, I had received a Bill (No.[protected] dated[protected] for the payment of Rs.313.71 (after deduction of the installation charges of Rs.500).
8. However, when a representative of the firm (one Mr. Gupta) rang me up on[protected] regarding the payment of the outstanding amount of the bill, I explained to him regarding poor connectivity and extremely slow Internet speed during the 7 days I was able to use the Broadband, and moreover the connection had since been got terminated, he told me that it would be alright if I paid Rs.213 on pro-rata basis. Since I found it to be a reasonable settlement, I paid the amount to the collection boy sent to my place for the purpose.
9. I thought that the issue was resolved for good. But I was taken aback on receiving another Bill (No.[protected] dated[protected] for Rs.228.44 on pro-rata basis. Since the Termination was effective from 09-05.2008, I find that charging of any amount beyond that date is not appropriate. I have been receiving calls about the payment of the said sum, but due to the unreasonableness of the case, I have not paid this amount.
10. I wonder if some senior Nodal Officer will care to intervene in the matter to resolve the issue once for all so that I am saved from undue harassment and mental agony.
my phone--reliance braodband--id[protected]my phone no[protected], i have your braod band connection for past three to four month, i paid Rs 1000 for your phone, then i paid Rs 500 payment, apart frm that as per bill received to day RS 2402/ TO BE PAY, THAT MEANS 2402 + 500+ 1000 =3902 FOR THREE TO FOUR MONTHS MY BILL, THIS TO MUCH, I CAN NOT ABLE PAY. PLEASE I NEED YOUR ESTEEM JUSTIFICATION AND REVERSE THE THIS BILL AMOUNT.

DURING THE NEW APPLICATION TIME IT SELF, YOUR PERSON TO US, NOT US BSNL BRODE BAND--OUR BROAD BAND MUCH CHEATER AND GOOD QUALITY, THE SAID TO ME ONLY--RS 299 /400 + 50 + TAX ONLY THE BILLING PER MONTH PLEASE.PLEASE GIVE A CHANCE TO USE OUR PHONE LIKE THIS STATEMENT GIVEN BY YOUE SALES PERSON, WE BELIVED. BUT YOUR BILLS ARE HIGH, WITHOUT NET WORKING YOU ARE CHARGEING.
YOU PERSON NOT TAKING THIS COMPLAINT--

PLEASE ARRANGE TO REDUCE THE BILL RS 450 X 3 MONTHS + TAX . IF NOT PLEASE DISCONNECT YOUR PHONE AND REMOVE, WE WILL BE USE BSNL- ONLY

AWAITING YOU REPLY SOON
PNR GANESAN
DURING THE NEW APPLICATION TIME IT SELF, YOUR PERSON TO US, NOT US BSNL BRODE BAND--OUR BROAD BAND MUCH CHEATER AND GOOD QUALITY, THE SAID TO ME ONLY--RS 299 /400 + 50 + TAX ONLY THE BILLING PER MONTH PLEASE.PLEASE GIVE A CHANCE TO USE OUR PHONE LIKE THIS STATEMENT GIVEN BY YOUE SALES PERSON, WE BELIVED. BUT YOUR BILLS ARE HIGH, WITHOUT NET WORKING YOU ARE CHARGEING.
YOU PERSON NOT TAKING THIS COMPLAINT--

PLEASE ARRANGE TO REDUCE THE BILL RS 450 X 3 MONTHS + TAX . IF NOT PLEASE DISCONNECT YOUR PHONE AND REMOVE, WE WILL BE USE BSNL- ONLY

AWAITING YOU REPLY SOON
PNR GANESAN
Dear Sir Madam

I had applied for Reliance Broadband connection on 27th of feb. I cleared all my documents and had applied for your quarterly plan o[censored]nlimited download. However, your people after their commitment to install the connection is not good.. and u r exicitive said as one plan and he given me other plan. this is not fair. after that i known this is an other plan and i called hem but he is not lefting the mobile. i have said to the Reliance sales dept and i have complaint to Realiance Broadband number of times..

This type of service is very bad. so, i want to cancel u r service or refund my amount to my account.

so, take immidiate action on this mail OR we will take the action on CONSUMER FORUM CORT.
My User Id :[protected]
CONTACT NO., : [protected].

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