Reliance Communications Complaints & Reviews

Dear Sirs,


I am customer of Reliance Phone with No.[protected] at House No. 246 Sector 18, Faridabad 121 002, for the last almost 04 years.



I am really sorry to comment on the services being offered by Reliance Customer Care Centre (*333) for the problem(s) being faced by a customer.



My problem started about two months back, with no indication of caller no. and even if a call was attended, there being no records of incoming calls and of missed calls too. Every time I approached Customer Care Centre about this problem, I was either told that my complaint has been registered on line or was given a complaint no., and was promised that problem would be resolved soon, but no time frame was being assured. I have to continuously repeat this routine, and every time I was told that problem has been resolved and the case is closed.



The surprising part is that I was communicating with one of biggest Telecommunication Group, and no body bothered to check-up whether the problem was resolved. Of course, the company never forgets to remind me about payment of bills.



I sent a mail to Haryana Nodal Officer about the whole issue, and the Nodal Officer was kind enough to call me back and on being asked about time frame for such problems I was told that the issue should be resolved within 48 hours.



I called Delhi Office on 26 May 2008 and could succeed to speak to Ms. Smriti. I told her the whole issue and my discussions with Haryana Nodal Officer. On being told about time frame of 48 hours for resolving such problems, she told me that Haryana Nodal Officer was no body to suggest time frame on their behalf. I am surprised whether there are different time frames for various problems in different circles.


There being no proper response, I sent a mail Appellate Authority of the company on 04 June 2008, requesting him to look into the indifferent attitute towards coutomer.

One Mr. Ashish called me over phone on 05 June 2008 and after listing all my problems, promised me to revert back to me within 24 hours. I am yet to hear from the gentleman.

Although my CLIP Problems got resolved after more than three weeks, still other issues are pending which had informed to their representative, by name Mr. Ashish, over phone on 05 June 2008.

My very purpose of this mail is to apprise how a customer has to suffer because of indifferent attitude of a company.


Regards,



UDAY CHANDER

Dear Service assurance provider,



What a great fun!!!



On 20.06.08 you have replied that so called services has been deactivated & on 21.06.08 again Rs. 10/= is deducted from my balance for an unknown reason & as usual youy will have some reason for your unlawful action.Really you people are not only shameless but liar also.



With no thanks



Megha Bahety

--- On Fri, 20/6/08, Megha Bahety <[protected]@yahoo.co.in> wrote:


From: Megha Bahety <[protected]@yahoo.co.in>
Subject: RE:'RIL=[protected]'Reference to your Service Request ID 70397195
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Cc: "CORE" <[protected]@core.nic.in>
Date: Friday, 20 June, 2008, 6:46 PM


Dear Service assurance provider,



The question of deactivation comes only when activation request is made by me.When no request is made by me, it is not the case of deactivation, but it is the case of forcible deduction and I am asking its reversal( Rs.50/=) about which you are not speaking a single word but trying to justify your case which is nothing but to loot the customer by activating some hypothetical service not requested by the customer & after getting lots of complaint just write "your services are deactivated".Are you assuring services or making fun of customer in the name of services.



Now time has come to publish my all correspondence in press to expose the real face of Reliance & I am waiting only for three business days to see my deduction reversed or opt for the first option i.e.going to media.



With regards



Megha Bahety

--- On Fri, 20/6/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your Service Request ID 70397195
To: [protected]@yahoo.co.in
Date: Friday, 20 June, 2008, 9:36 AM


Dear Customer,

With reference to your mail regarding Reliance Mobile number [protected], please note that as per confirmation received from relevant department requested pack has been deactivated from your account.

Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you can visit our web-site www.reliancecommunications.co.in or, write to us at [protected]@relianceada.com or send a fax at[protected]. You may also call Reliance Customer Care by dialing *369 or 3033 6969 from your Reliance Mobile or by dialing[protected] from any other phone.

Yours sincerely,

Archana Dhawale
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Megha Bahety ([protected]@yahoo.co.in)
Date: Tuesday, June 17, 2008 03:15 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail

Dear Shameless Service Provider,



Congratulation for looting the customer on one point or another!!! For you "Customer is "DOG" SORRYWRONGLY WRITTEN CUSTOMER IS GOAT MEANT FOR DEDUCTION ON ONE POINT OR ANOTHER.



In fact you should spell you customer care department as " KAST KAR MAR"



Megha Bahety
--- On Sun, 15/6/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference your mail
To: "Megha Bahety" <[protected]@yahoo.co.in>
Date: Sunday, 15 June, 2008, 10:56 AM


Dear Customer,


With reference to your mail regarding your Reliance Mobile number [protected], please note that we have checked and verified all our records and found that has been charged Rs.50/- for ONE97VMUSICRENEWAL and CELMUSICSTATION services. Hence the balance has been correctly decremented.

Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you can visit our web-site www.reliancecommunications.co.in or, write to us at [protected]@relianceada.com or send a fax at[protected]. You may also call Reliance Customer Care by dialling *369 or 3033 6969 from your Reliance Mobile or by dialling[protected] from any other phone.

Yours sincerely,

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Megha Bahety ([protected]@yahoo.co.in)
Date: Wednesday, June 11, 2008 10:23 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference to your mail

Dear Mr.Paresh

1.Deduction for SMS does not arise as I am using your SMS card.R - world is not used by me & lastly netconnect is not used by me till date as I don't have that facility
2.No service request is made by me & please inform what is THIRD PARTY SMS?Is it a third party with which you had a tie up to send SMS to me & deduct amount from me.Since Reliance can adopt such policy to loot their Customer!!!
3.As & when deduction are made I have informed your so customer care person & their reply is just like your reply that deduction are done automatically by the system
4.For last deduction I have been informed by Mr.Vijyendra (your customer care person) that is done at 10:45A.M. on 08.06.08 & he asked me to approach him on Monday for further details at 11:00A.M.but the phone was not picked up for 45 minutes & when contacted by other phone he( your customer care person ) informed that you have to make call from the same phone for which you are registering complaint.
Sorry Mr.Paresh, I think you have not read the full mail otherwise you might have not asked this point.

Why are you asking alternate no. so that you can start deducting from that no.also?

Thanking you for providing such a prompt forcible deducting service

MEGHA BAHETY



"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer,

In response to your mail regarding decrement of balance from your account, please note that the deduction would be against the SMS /Reliance Mobile World/Reliance Netconnect usage. The charging system is fully automated and there is no manual intervention. The charges are completely accurate.

We would like to inform you that for Voice Call and Reliance Mobile World usage, charges are deducted on REAL TIME basis i.e. deduction is done at the very moment o[censored]sage and for SMS and Third Party SMS, charges are deducted on REAL TIME basis in all circles.For Reliance Netconnect usage, charges are deducted at an interval of every 1-2 hour/s.

Further note that in our Reliance Mobile Prepaid service we store call details for the last 3 days only. In future if you come across similar problem please notify us within 72 hours of the account balance deduction made with the following details :
Exact amount deducted.
Date and time of amount deduction.
Account balance before and after deduction.
Numbers to which calls have been made against the disputed charges deduction.
Alternate contact number, if any.
Best time to contact you at the alternate number.
We would require the same to assist you better.

Further, your mail regarding customer care executive, kindly note that we are aware that the issue highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We have made a note of your feedback and forwarded it to the relevant department for appropriate action to be taken.

Yours sincerely,

Paresh Kumbhar
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Megha Bahety ([protected]@yahoo.co.in)
Date: Monday, June 09, 2008 07:04 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@core.nic.in ([protected]@core.nic.in)
Subject: mobile no.[protected]

Dear Sir/Madam,

With reference to above mobile no I would like to draw your kind attention towards the loot of customer money by Reliance mobile & subseqent careless rude attitude of so called customer care department.

For last 4 weeks Rs.10/= is deducted every week without any request by me for any services.When I tried to contacted the so called customer care department earlier & yesterday the so called customer care person Mr. Vijayendra was not ready to listen me & after a long persusation he agreed to look into my complaint & asked to contact today (09.06.08) at 11:45A.M.When I rang by my phone I got a message "all our customer care representative are busy please be on the line"

Meanwhile I tried from other Reliance mobile & that phone call is responded immediately but refused to talk for any complaint related to my number even after my request that on my mobile nobody is responding.This clearly shows that Reliance mobile is bent to deduct money from their subscriber on one point or other & it is my advice to you that henceforth you should close customer care department & by means of the saving of the salary of so called customer care cell personnels you can stop cheating you customers.

I know it very well that you shameless people will just ignore this as visible from the training imparted to your customer care persons.

Since I can't be shameless & uncivilised like your so called customer care person I am thanking you for providing mobile services ? to me

With regards

Megha Bahety

Please do some thing if you have a little bit of customer care feeling left in you!!!



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Dear sir,
I was using Mobile Ph. No. [protected] in Delhi. The connection was Post Paid and on the address of my employer M/s Western Consolidated Pvt. Ltd., Shyam Bhawan, Ground Ploor, 15/1, Asaf Ali Road, New Delhi-110002. I leave the job of that company. Then I want to disconnect the Mobile phone. I have cleared outstanding amount for termination Rs. 1197.35 and Number Retention Charges Rs. 500/= Thus I paid a sum of Rs. 1197.35 to M/s Reliance Communication Ltd. on 04.01.2008. I have deposited the above money in CASH to M/s DIADEM INFOCOM, WWE, in Ghaziabad wide receipt no. S[protected] dt. 04.01.08. they told me that your Mobile is Terminated.
sir, Presently I am working as a Branch Head with M/s JAKSAON & COMPANY, and living in Roorkee, Distt. Haridwar, Uttarakhand. Last month when I was in a meeting in SIDCUL, Haridwar I have received a call on my New Mobile no. [protected]. The person introduced himself as the commissioner of Delhi High Court and told me that i was a victim in a case. He was calling from the No. [protected]. He gives me a number of some Advocate Alka Chawla [protected].Both of them talking very rudely and misbehave me. That person Commissioner even abused me and told that I will be arrested if i will not deposite Rs. 20000/ in Reliance Web world with in two hours. Since I was in Haridwar and I have no money that time I run very fast to Roorkee and contact Reliance Web world. The person in WWE was a nice man he looks my receipt and checkout the details. It was a Fault on Reliance end. I have than contacted to to DIADEM INFOCOM, INdira Nagar, Ghaziabad. They told me that your Phone was disconnected and no one will disturb you.
Sir, on 16.06.08 I was in Dehradun and in a meeting. Then I have again received a call. the person introduce himself Inspector Rana from Pandav Nagar Police Station, Delhi. He abused me and talking very rudely. He told me that he has my arrest warrant in a case against RCL. He gives me a no. [protected] of some Advocate Anand Prakash. Both of them misbehave me and demanded Rs. 35000/=. They have threten me to see and torcher mantely.
Sir, I am in a field job and most of the time travel on bike. Since I am on a responsible position and have meetings everyday. This type of calls and thretes tourcher me mentaly. My work as well as my mind has affected very badly. They abused me and threaten. However I have cleared all the dues before living Delhi.
You are requested to make me free from the above and provide me Compansation against the above. Sir, If anything happens to me, All responsibility will be laying on Reliance Communication Ltd.
You are once again requested to take an early action in this regard so that I can live quitely.

Thanking you.

Yours faithfully,
Ritu Puran Balyan
C/o Sh. Anil Kumar Malik
Gali No. 03, New Mihanpura,
Double Phatak, Roorkee,
Distt. Haridwar (U.K.)
Mobile No. [protected]

hi, my name is chirag kothari.i hve mobile .this is reliance mobile prepaid pnone. the number 53030 send me sms in a day thrice.wht should i do for stopped it?send me e-mail i am wait for it.i am mentally haressed for this smses.plz do some thing.

DEAR SIR,
i have applied for 215 shares of rupees 25875 of PELIANCE POWER IPO, companyissued me 16 shares only of rupees 6880and company send me a refund voucher of the rest which was stop payment my company, i sent this voucher back, now near about 2 months have been passed but i did not get my refund voucher, i have also compalened sebi.my app.no 56059096 and my d/p no [protected]
so i REQUESETED PLZ SEND my refund voucher IMMEDIATELY
THANKYOU
ADD:-MRS SANGEETA JAIN
D/O MOTI LAL JAIN
W.NO 20, H.NO 524
KARNANI MOHALLA
OPP.BHURA HOUSE NEW LANE
GANGASHAHAR
BIKANER(RAJASTHAN)
334401
mob:-[protected], [protected]

Dear sir

I am saurabh kant upadhayay from Allahabad i have a RIM prepaid connection which no. is as follows
[protected] my complaint is related with the account balance i got information about my account balance at
10:08 AM on 20/06/08

which is as follows
Main 17.13Inc
Val: 19/08/21
Promo 28:20
Exp 26/06/08
Local Rel Mob 10:00
Exp 10/11/08
STV
EXP 25/06/08
but at 07:09 PM on 20/06/08 i got that

Main 14.37Inc
Val: 19/08/21
Promo 00:00
Exp 26/06/08
Local Rel Mob 00:00
Exp 10/11/08
STV
EXP 20/06/08

would you tell me how my balance expired and the validity of STV get reduced by five day (which was 25/06/08
but now showing 20/06/08) ?

I had lost my Reliance phone and my sim card. when I went to purchase a new SIM card at reliance web world they charged me 400 Rs. even when the customer care told me that you can purchase anew sim card by paying 100 Rs. only. Other web world executives told me that they charge only 100 Rs. and all other telecom companies also charge 100Rs. The web world executives are not at all aware of any plans. I think no one should go for this worst service, as i complained to reliance, but didnt get any response.

Subject: Connection No. [protected]

Sir,

Please refer to the above mentioned subject. As I am shifting to my native place at Himachal Pradesh next week, I won’t be able to continue the above connection any more. It may also be noted that the above connection has already been disconnected by your office from 8:06 A.M of 22.05.2008. It is, therefore, requested that a full and final bill upto 21.05.2008 (date of discontinuation) may please be dispatched to the address appended below:

House No. 2360,
Street No-63,
E-2, M.B. Ext.
Badarpur Border,
New Delhi

A request of change of address has already been given in February’08 and the same was duly acknowledged by your office.

Please send the above details at the earliest.

Thanking you.

Dear Sir,

I am resident of Jaipur, Rajasthan. On 10th May i applied for one internet connection of Reliance and paid 500 for that.

They install telephone connection after one month on 10th June after my so many calls. I am still waiting for internet facility i applied for.

whenever i call their executive they asked me for one or two days and now they stop receiving my phone calls. They even not giving me complaint no.

At the age of 58 i am very tired of this. Please help me.

With Regards:
Jugal Kishore Gour
Address:
55/140, Rajat Path
Mansarovar, Jaipur-302020
Ph:[protected]

Dear Sir,
I want to say that I am a customer of Reliance Gsm. I want to know my call history month wise. Sir, it very urgent to me.
My phone no. is [protected].
Please Sir, do the needful help in this matter.

Thanks
Regards
Laxman Prasad

Respected Sir,

I am a prepaid mobile holder from Reliance India Mobile and my no. is [protected].

On 12th June 200*, I phoned to Reliance Customer Care to clear my doubts of repeatedly reducing my prepaid balance activated and they are charging Rupees One for each day.

Neither they logged my complaint on such matter nor given me any complaint number by making excuses that their computer is not working so they are unable to log it on. I have phoned three times but I found every time a new person to convince this matter. I have noted down the time of call and the name of the executive whom I made this request.

Lastly on third time I got the answer that they will not refund the money and I am free to make complaint anywhere.

Thanks & Regards

Neelam Jain
77 g.t Road Mullick Fatak how- 711101 ( south)
Mobile: [protected]

My Name is Asha Sisodiya & I'm running a small web development firm in Bhopal (M.P).
I booked a Reliance Internet Broadband Connection on May 25th 2008, We made the payment of Rs.500/- as the installation charge. We got a phone But the internet installation is still pending. We made several calls to the Reliance Customer Care but Customer care is only taking complaints but not taking any action. Reliance has already withdrawn Rs 500 from our account for installation without starting the connection. Now when I'm asking for my money they are saying that we'll be refund in 1 or 2 months (or never).
it's a fraud!. It's the worst experience for me and same experience to so many people (browse this forum & you'll see the similar problems).

Dear Sir, I had a Reliance communication fixed wireless phone no. 32936932. Due to repeated mistakes in billing e.g. charging for unsolicited caller tunes etc., I had terminated this service on 15 Jan 08. CAF NO. [protected], MDN [protected], RSN RLGFW[protected]. Iam yet to receive balance amount in my account despite visiting Reliance COmm centre at Lower Parel (W) and meeting two customer care officials (name can be provided if required). Not expected from a company of repute aiming to leaders in Communication services!
Regards,
Commander Anil Pratap Singh

We at VLCC INSTITUTE PUNE, have 6 fixed lines of reliance communications, from last 20 days our phones are not working and we have been repeatedly giving complaint to the customer care of reliance communications, and they keep on giving us new complaint nos. every time we call them but are not telling us the progress of the previous lodged complaints.

our fixed lines nos. are [protected], 30228824, 30228857, 30228856.

The complain nos.are[protected], 69035745,[protected], 69262002, 69365809, 6467315 and latest no is 69915232 lodged on 10 -06-08 .

I am owning a reliance post-paid connection from last 5+ years.
Recently, I have been transferred from PUNE to Gurgaon. For circle change (SDCA), I visited Sector-14, gurgaon Web world on 9th June 2008 and submitted all my document proofs for the same. its been 4 days now and i my circle hasn't been change.
i approached to customer care ppl 3 times. in the first time (11 June 2008) person (name: Shafeek) told me that he tried to provide me an online solution but as system is down so I will be getting a call from Reliance within 24 hours for my request.
Instead of waiting for next 24 hours, I re-approached Customer Care after 3 hours (same evening). That time representative (name: ?) told me that since my bill is generated so first I have to clear the billed amount n then request for the circle change. Next morning (12 June 2008) I paid the billed amount and called the customer care in the evening. This time representative (name: Jeni) told me that she also tried hard to resolve the issue but system is not supportive so she assured me to get a call from reliance within an hour on my application. After an hour I got call from Mumbai and the person (name: ?) surprized me that I have requested for the Number change initially (not for circle change) thats why my SDCA request can not be processed. I informed her that that could be a human error coz there is no logic to apply for the number change in gurgaon web world and also filling the SDCA form for that (none of both are valid either). and if there any such request already raised and stored into the system then why not earlier any of the representative informed me about that. when I asked for the solution, she said I need to visit the Sector-14 web world again. I aksed her what the purpose of sending me again to that outlet, she was answer less. After a very long vonversation finally she assurred me that I will be getting a call from reliance again in 24 hours and issue involved with my connection will be resolved.

As I haven't receive any call yet, thats why writing a complaint here(though couple of hours are remaining).

For visitors' knowledge, I also approached [protected]@relianceada.com for my concern and didn't recieve any satisfactory reply.

I hope any senior manager of reliance would read it and take a prompt action in this regard.

Dear Sir,

I have buy Reliance Mobile from his franchisee Call Max, placed in Behra Enclave, Paschim Vihar on 20th May 2008. But it is 13th June 2008, my phone not yet activated till now. I tell them for activate the number [protected]. After a week my phone was activated only for 3 days on no. [protected] (Temporary No.) after 3 days this no. was also deactivated and from that time till now my phone was not activated and agency of reliance don't pick up my phone. I have also give complaint in Reliance Customer Care but my phone is not activated. Complaint No. is
1. 69605762
2. 69793412
3. 70171042

Please do the needful ASAP.

Regards,

Vineet Bhatia
Contact NO. [protected]
[protected]
[protected]

please lock my mobile number as my mobile has been lost last night at 8pm, and now it is responcing to be switched off.

Dear Sir.


Billing Acvcount No - [protected]

Please do not send A bill next time beacuse i have also paid for any other due so i request do not send a bill copy .
and i have also close a this services


Thanking You

Dear reliance

This is to inform you with lot of regret & sorrow that the phone which i have been installed by you in the name of Mr. Sanjeev Chauhan at Z-71 dayal sar road uttam nagar New Delhi.my A/c no is[protected].It is useless for me as it does not work even after so many reminder to your people who contantly call us for payment due date reminders .I informed & requested them to bring it in useble condition or take it back.

So i once again requesting you to pls take it back as it is biting my hard earned money every month.

Regds
Sanjeev Chauhan

my internet service is not working from last one week
as bill has been paid by cheque dated 0862008
In my bill there are charges of landline which i have already
disconnected and had cacelled my request number 67780043
please make a note that i should not recieved landline bill as my line is already cancelled from 2942008

Kindly start my internet service

Thank you