Reliance Communications Complaints & Reviews

My mobile phone under Reliance network is a continuous pain because of the number of forced business advertisements which is sent to me daily by automated phone calls. The phone rings just like any other phone call and when answered the message is relayed by a male or a female recorded voice. During office hours it becomes extremely bothering to attend to these calls which disturb daily. Reliance has never taken my permission for impounding my privacy which is punishable by law.
Complaining to them is also barred. For the last 1 month, whenever I have called on their customer service no, I have to listen to a bothering saxophone which relays "I am sorry, all our service representatives are busy on calls" whether it as 8Am or 9.30PM. In my final effort to stop this botheration I have decided to discontinue this network from next month. My husband had already done it with his phone 3 months back. This complaint, is for the Company to wake up before it loses all it's customers.

I took a broadband connection three months back and during my first login I was not able to connect it and because of this poor band width I cancelled my connection same day by registering the complaint and request in customer care of reliance.
But till date I am getting bill having minimum cahrges and late payment penalty for subject connection and today I came to know that they have discontinued my service.
Today during my absence they sent somebody in my house for getting a sign on a form for cutting the connection.
Please take action at this type of cheatings. You can listen to my recorded complaint for proof.
Regards
Pankaj Goyal
8 F, B block, Siddhichakra Apmt,
Nr. Sargam Shopping Center.
Parle Point, Surat
[protected],[protected]

Pl go thru the correspondence below. After repeated requests, I have still not receiced the refund. The telephones are unanswered on the tollfree number the wait is too long if at all we are fortunate to get the call connected to the customer serv. executive.

Regards,
Suresh
[protected]


The customer care,

Thanks for the reply, but till 18.04.08 the said document was not received in the post office. I would kindly request you to check at your end & inforn the post / courier agency & check the track record.
I am interested in the further action from your side.

Suresh Jagdale
Fiat India Automobiles Pvt. Ltd.
Plot No B-19, M I D C,
Ranjangaon - 412 210
Cell - [protected]


-----Original Message-----
From: reliancepower.[protected]@karvy.com [mailto:reliancepower.[protected]@karvy.com]
Sent: Monday, April 14, 2008 9:43 PM
To: JAGDALE SURESH
Subject: FW: Refund of Reliance power issue not received



Dear Investor,

In this regard we would like to inform that refund order has been dispachted to you as per the address registered with your Depository Participant on 30/03/2008 through registered post wide Rl No. 2385970 and the same has not been returned to our office undeliverd by the postal authorities till date, kindly verify the same at your end.

This is for your kind information.

Regards,
Customer Care
Karvy Computershare Pvt Ltd
________________________________

From: JAGDALE SURESH [mailto:SURESH.[protected]@fiat.com]
Sent: Mon 4/14/2008 1:43 PM
To: RIS Customer Care
Cc: suresh.[protected]@rediffmail.com
Subject: Refund of Reliance power issue not received



Hello,

This is regarding the refund of Reliance power issue.

I have been informed about the refund being sent on 31.03.2008 ( Doc No.
2385970 ).
Kindly note that till date this has not been received by me. This has not been received in the post office either.

Kindly check at your end & revert back.

Regards,

Suresh Jagdale
Fiat India Automobiles Pvt. Ltd.
Plot No B-19, M I D C,
Ranjangaon - 412 210
Cell - [protected]

-----Original Message-----
From: JAGDALE SURESH
Sent: Sunday, March 16, 2008 4:05 PM
To: '[protected]@karvy.com'
Cc: 'suresh.[protected]@rediffmail.com'
Subject: RE: Refund not received

Dear madam,


Attached is the CML ( File Indiabulls2.jpg ).

Kindly do the needful
Pl revert back in case of any clarifications.

They have sent me one more sheet which I am attaching in case you need it ( File Indiabulls1.jpg ) .

Hope the problem will be resolved with this.

Thanks & Regards,

Suresh Jagdale
[protected]
[protected]

-----Original Message-----
From: [protected]@karvy.com [mailto:[protected]@karvy.com]
Sent: Tuesday, March 11, 2008 11:56 AM
To: JAGDALE SURESH
Subject: Refund not received

Dear Sir,

With the reference to your e-mail we request you to kindly provide CML (Client Master List )for the below metioned IPO in order to do the needful.

Thanks & Regards,
Riscc,
Priya.

________________________________

From: JAGDALE SURESH [mailto:SURESH.[protected]@fiat.com]
Sent: Fri 3/7/2008 1:38 PM
To: RIS Customer Care
Cc: suresh.[protected]@rediffmail.com
Subject: Refund not received



Sir / Madam,



I had applied for 90 Nos. shares of Reliance Power vide Application number
:[protected].



I would like to bring to your kind notice that, I have neither been allotted the shares, nor the amount is refunded.



The details of the payment & DMAT account is mentioned below -



Ch. No. 289765, ICICI bank dated 17.01.2008.



My ID is as follows [protected]

[protected]



Full Name ( As mentioned in the DMAT Account ) :- Suresh Uttam Jagdale.



Kindly look into the matter & clarify ASAP.



Thanks & Regards,



Suresh Jagdale

[protected]

my mobile number is [protected].we regularly pay online.but every time we are harassed by a reliance BPO person in chennai.the lady claims her name is RAJESHWARI.if you are (as a company are insecure) about your payments then stop issuing postpaid connections.I always find it strange that companies of repute-reliance, airtel, etc..hire ill mannered people who only end up spoiling the good image of the company.

please note:"if a person takes post-paid connection he also knows to pay on time.the remainders have to be pleasent.if you feel we are not good customers you are at freedom to deactivate our services.hope you will take some actions & also keep us informed."

regards
C.VENKATA SUBRAMANYAM.
10/04/2008

I am subscriber of Reliance Mobile and my number is [protected].

I have already registered my number in National Do Not Call Register, thrgouh website of Reliance Communications Ltd.

On 12.04.2008, I received a call from No.67256995 at 16.09 Hrs. Callers identified himself as Mr.Ashish and he was selling Braclays Bank Credit Card.

When I pointed out that my number is registered and is appearing in NDNCR and his call is unsolicited call and asked for the information such as name and address of his orgainsation, he point blank refused to give information and barked at me saying that 'You just tell me whether you want Barclays Bank Credit Card or not and do not ask information" I demanded to talk to his superior, however, he initially told me that he is alone and no superiors are available. After my insistence one person came on the line and gave me his name as Mr.Raffique and informed me that he is Sr.Manager there. When I asked the above information i.e. name and address of his organisation he once again refused to give these information.

Immediately thereafter, once again I received call from the same number i.e. 67256995 at 16.16 Hrs. from one Mr.Rahul, for promoting Barclays Bank Credit card.

On my objection and after insistence, he gave me their address as

M/s.Supreme Data Processing,
2nd Floor, Near Pincky Theatre,
Andheri (East), Mumbai.

I may add here that the tone in which these persons were calling was nothing less than insulting and arrogance.

thanking you,

Nitin Mehta

I am using relience mob. no. [protected] for last one year.
During this period I am very hars by unwanted calls & sms from relience .

I have given lot of request to stop such type o[censored]nwanted calls & sms but no responce or action from relience.

sir,
i've been using reliance india prepaid phone.i've been receiving messages from 53131 that you have subscribed to masti and shayari pack and my money has been deducted from my account without my consent.so pleasetake prior action against operator so that i can get my money back
thanking you
piyush agnihotri

Hi,

As Iam transferring from chennai to Bangalore on 27/04/08, I want to surrund my number [protected] .So please deactivate this line from27/04/08 .If any Charge after 27th April 2008. I am not responsible for that. Please do the needfull regarding this.sent mails to corpcare.[protected]@vodafone.com, corpcare.[protected]@vodafone.co.in, corpcare.[protected]@vodafone.in

I HAVE A RELIANCE POST PAID CONNECTION NAMED "S 199", MY AVERAGE BILL WAS WITHIN 300 INR.BUT, SUDDENLY THIS MONTH I HAD BILL AMOUNTING TO RS.644, WHICH IS ABOVE MY AVERAGE BILL.SOME EXTRA MEANINGLESS STUFFS ADDED IN THEN BILL.I WANT TO COMPLAIN ABOUT THIS INCIDENT HAPPENED TO ME.MY PH:[protected].PLEASE HELP ME ASAP.

Sir, I applied for 250 plan. After three/four months they took a cheque of Rs 500/-from me. After two weeks they brought only land line and informed uncertainity of time to connect internet. Naturally i refused to take over the connection. Then nobody came to my house. there fore I request to refund my money at the earliest. thanking you.

Dear Sir
I Have applied 225 shares @ rs 430/-per share (Amounting rs 25875/-)of Reliance Power ipo in JAN-08, but till
now i did not get my money since 4 months already gone
My Application no[protected]
Dp id[protected]
Contact No-[protected]
Therefore i request you to refund my money at your earliest possible
Yours Faithfully
raj kumar
H NO. 99
MAHURULI
GHAZIABAD

I had applied during the IPO of Reliance Power Limited shares vide Bid cum Application Form No.4 8235426 along with a cheque of Rs.25, 875/-, cheque no. 469322 dt.15th Jan 2008 drawn on Dena Bank, Ghatkopar Branch. But till date I have not received the refund of my application money even though none shares are alloted to me.
Given below is the Client Master List issued by my Depository Participant :
DP Name : Religare Securities Limited
DP Id: IN301774
Client Id: 10544946
Name: Kokila Dilip Doshi

Dear Manager at Karvy,

With several email on the subject, we are disgusted with the unprofessonal service offered by a reputed firm as Karvy. We just got a hopeful email as marked below in red stating that the amount would be refunded shortly and so far there is no news.

we are contemplating legal action but before that we want the address of the general manager and the chairperson of Karvy. As you can see the lengthy emails and the passing of phones from one to another and the avoidance is totally disgusting from your firm.

Please give us your postal address to take further official steps.

please find as attached the relevant documents.

thankyou,

Anthony D. Santos/Benedicta D'costa.



--- On Wed, 4/16/08, tony <[protected]@yahoo.com> wrote:


From: tony <[protected]@yahoo.com>
Subject: Refund matter pending since Dec 2007. Please action urgently.
To: reliancepower.[protected]@karvy.com
Cc: "benedicta dcosta" <[protected]@yahoo.com>
Date: Wednesday, April 16, 2008, 10:50 AM

Dear Sir, Following your email below, we would like to inform you that we have not received any credit in our account and the matter is still pending despite your email below regarding the refund amount. please advise us as soon as possible as we still await the refund. Would appreciate if can intervene in this matter. For your record this exchanges and follow ups are going on since Dec 2007.We await your acknowledgement in this matter.Thanks. regards.Anthony D. Santos/ Benedicta D'costa.

reliancepower.[protected]@karvy.com wrote:
Dear Investor,



We thank you for your e-mail with respect to your application made in the subject IPO.



please inform you that the refund amt shall be released within shortly.



Regards
Customer care

Karvy Computershare Pvt Ltd




________________________________

From: RIS Customer Care
Sent: Thu 4/10/2008 7:33 AM
To: Reliance Power - IPO
Cc: Md Salauddin
Subject: FW: Reliance Power Ltd IPO (Non-receipt of shares - Application No.[protected] Benedicta D'Costa)...please action urgent on sight


Dear Sir/Madam,

This is regarding Non Recepit of Refund Order, For the Application made in the Reliance Power IPO with the bearing No : 92022196 and for the same investor as forwarded the required details to Call Center. So kindly look into this matter and revert back to Investor by marking CC to [protected]@karvy.com in order to do the needful.

Thanks & Regards,
Riscc,
Chiran.
________________________________

From: tony [mailto:[protected]@yahoo.com]
Sent: Tue 4/8/2008 12:29 PM
To: RIS Customer Care; Customer Support; Reliance Power - IPO
Cc: Haridas Mooriyath; benny; sant santanche; albino dsouza
Subject: Reliance Power Ltd IPO (Non-receipt of shares - Application No.[protected] Benedicta D'Costa)...please action urgent on sight


Dear Sir,
Following so many exhanges of email on the subject below. Our next step is to take legal action and go to the consumer forum and complain against Karvy Hyderabad.
This is the worst service Karvy with all its reputation has given.
This is the last email I will be sending and the letters to Karvy will follow if I do not get any response.
We tried calling and the office of Karvy in Hyderabad just keeps transferring the calls from one to another. Is this professionalism???
The only person we spoke to last was Mr Mahesh who asked us to furnish details and after all the details were given, they are just not responding.
We await your response on this matter at your earliest. Please note this matter has been pending since Dec, 2007.
regards/Anthony Santos.



benny dcosta wrote:

7th April, 2008.
Dear Sir,

With reference to my investment in Reliance Power Limited to the amount of Rs.1, 99, 950/-and various email correspondences beginning from March 06, 2008 and six reminder emails as attached herewith.

Inspite of repeated reminder emails checking on the status of my refund, there has been only two email responses from your end as under :
1) Email dtd 06/03/08 from Mr.Mahesh requesting for details on my application. I have submitted the requested information and all necessary documents by email dtd 10/03/08, 13/03/08 and 16/03/08.
2) Email dtd 17/03/08 from Ms.Vimala, advising us that our details have been taken into consideration and to wait for sometime. (No further response has been received since then.)

Today is the 7th April and till date I have not received the refund of the amount nor any further update on the status of my refund. Over two months have elapsed since the amount has been deducted from my HDFC account.

The only information that was fed in the Reliance application form by error was the Demat Account number which was the Joint Demat Account, whereas the application was made in Single Name.
Once again I am providing these details to you as under :
Joint Demat Account No. Cliend ID 21075461 DP ID IN301151 (mentioned in the Reliance Appl.Form by oversight/error)
Correct Infomation Single Demat Account No. Client ID 24489895 DP ID IN301151 Name: Benedicta D'Costa

You are kindly requested to look into the matter and advise us or atleast advise us the contact person whom we can pursue the matter further.

Appreciate your urgent action as the matter has been delayed for a long time.

Thanking you,
Benedicta D'Costa

Note: forwarded message attached.
________________________________

You rock. That's why Blockbuster's offering you one month of Blockbuster Total Access, No Cost.Date: Wed, 26 Mar 2008 02:29:47 -0700 (PDT)
From: tony
Subject: Fwd: RE: Reliance Power Ltd IPO (Non-receipt of shares - Application No.[protected] Benedicta D'Costa)
To: [protected]@karvy.com
CC: [protected]@sushilfinance.com, [protected]@karvy.com, reliancepower.[protected]@karvy.com,
benedicta dcosta, [protected]@yahoo.com



Dear Sir,
We are surprised at such low level and unprofessional service given. The replies are so unprofessional and no details are divulged to the query. Please find below the entire correspondence from the beginning. Please also be kind to advise the outcome and keep us posted.
In the past Karvy being reputed, has dealt in a very professional manner and for the case as below, there is no response or information. When contacted on phone, we were transferred from one to another and finally they sought information on broker details etc. After all the chasing, there is no definite response. We are told that no shares were allocated. So who has the money? is it ICIC bank? Reliance? or Karvy who handles it for Karvy.
Please check on the matter below and reply at your earliest on email [protected]@yahoo.com

thanks/regards/Benedicta D'costa/anthony santos



To: M/s. KARVY 26th March, 2008

Dear Sir,

Further to my e-mail dated 24/03/2008, please note my single name Demat Account No. Cliend ID 24489895 DP ID IN301151 Name : Benedicta D'Costa
As the Reliance IPO applicationed was filled in single name.

Whereas in the Reliance IPO application Form, I had mentioned the Joint Demat Account no. Cliend ID 21075461 DP ID IN301151 which is in joint names, due to oversight.

Thanking you,
Benedicta D'Costa


Note: forwarded message attached.
________________________________

Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. Date: Mon, 24 Mar 2008 03:07:06 -0700 (PDT)
From: benny dcosta
Subject: Fwd: RE: Reliance Power Ltd IPO (Non-receipt of shares - Application No.[protected] Benedicta D'Costa)
To: karvy
CC: Reliance Power-Karvy,
benny, sant santanche,
Haridas-Sushil Finance


24/03/2008
Dear Sir,

Reference to your below mentioned e-mail dated 17/03/2008, and my several correspondence on the subject, till date I have not received any response from your end.
We have provided you with all the information requested regarding the said investment (given to us by our broker). We fail to understand the delay in refunding the amount back to our account inspite of not being allocated any shares. The amount was deducted from my HDFC account on 24/01/2008, two months have elapsed since then and I have still not received the refund of the amount invested.
Appreciate if you could urgently look into the matter and arrange to return the amount invested into Reliance IPO back to my HDFC account.
If there is any problem regarding the said investment, kindly advise us so that we can take up the matter with Reliance, due to KARVY's inability to handle the case. Please keep us briefed on the developments.

Thanking you,
Benedicta D'Costa


From: [protected]@karvy.com
Mon, 17 Mar 2008 10:47:33 +0530
Dear Sir,

With reference to your e-mail, we wish to inform you that
the details which you have forwarded are taken into consideration. Hence,
we request you to kindly wait for the same.

Thanks & Regards,
Riscc.,
Vimala.

________________________________

From: benny dcosta [mailto:[protected]@yahoo.com]
Sent: Thu 3/13/2008 12:44 PM
To: RIS Customer Care
Cc: benny; sant santanche
Subject: Fwd: RE: Reliance Power Ltd IPO (Non-receipt of shares -
Application No.[protected] Benedicta D'Costa)


Dear Mr. Mahesh,
Further to my e-mail of 10th March, 2008, and details provided, I am
attaching herewith copy of the Reliance Power application form, probably
this might help you in searching my records.

Appreciate your assistance and early response.

Thanking you,
Benedicta D'Costa


Note: forwarded message attached.
________________________________

Never miss a thing. Make Yahoo your homepage. Date: Sun, 16 Mar 2008 04:28:12 -0700 (PDT)
From: benny dcosta
Subject: Fwd: RE: Reliance Power Ltd IPO (Non-receipt of shares - Application No.[protected] Benedicta D'Costa)
To: karvy
CC: reliancepower.[protected]@karvy.com, benny


Dear Mr. Mahesh,
Further to my e-mail dated 13th March, 2008, I am enclosing herewith the following :
1) Acknowledgement receipt of my Reliance IPO application.
2) HDFC Bank statement (showing a debit to the amount of Rs.1, 99, 950/- on 24th Jan.2008, vide cheque no.177796 from my HDFC account) by Reliance Power IPO.
3) Application Form copy (attaching herewith once again)
4) Broker's response to your queries and subsequent details regarding the IPO mentioned below.
Broker's Response to the queries reg. my application.
Dear Ms.Benedicta,

Please note the following points:
1) Application was uploaded and sent to ICICI Bank. Bidding details are given below. ICICI bank is not responding our request for Bank Serial Number.
2) As per this application, you have quoted Rs.430/- per share for 465 shares (465 * 430 = 1, 99, 950/-) The final price discovered for non-institutional category (applications made for more than Rs.1 lac) was Rs.450/- hence your application is invalid for any allotment. Discounted price of Rs.430/- was for only retail applications (applications up to & including Rs.1 Lac).
3.As such, you may follow up for refund of application money. Please forward copy of your bank statement where cheque encashment is recorded to KARVY along with Biding details given below. It is evident that your application was bid & forwarded to bank, hence there should not be any ambiguity in sending you Refund by Karvy. You may also provide Client Master Copy of your Demat Account where bank details are provided.



BookId BidId PendQty Alloc CheqRd ApplNo Client Name BidDate BidTime

[protected] Elect Yes 92022196 BENEDICTA 18:01:08 16:33:44


Thanks,
Haridas

Appreciate, as you have all the possible details to kindly look into the matter and advise me the status of my application, as soon as possible, since its been a long time. If shares have not been allocated, kindly arrange to refund the amount back to my account with HDFC.

Thanking you,
Benedicta D'Costa


Note: forwarded message attached.
________________________________

Never miss a thing. Make Yahoo your homepage. Date: Thu, 13 Mar 2008 00:14:12 -0700 (PDT)
From: benny dcosta
Subject: Fwd: RE: Reliance Power Ltd IPO (Non-receipt of shares - Application No.[protected] Benedicta D'Costa)
To: karvy
CC: benny, sant santanche


Dear Mr. Mahesh,
Further to my e-mail of 10th March, 2008, and details provided, I am attaching herewith copy of the Reliance Power application form, probably this might help you in searching my records.

Appreciate your assistance and early response.

Thanking you,
Benedicta D'Costa


Note: forwarded message attached.
________________________________

Never miss a thing. Make Yahoo your homepage. Date: Mon, 10 Mar 2008 23:15:51 -0700 (PDT)
From: benny dcosta
Subject: RE: Reliance Power Ltd IPO (Non-receipt of shares - Application No.[protected] Benedicta D'Costa)
To: [protected]@karvy.com
CC: benny, sant santanche


Dear Mr. Mahesh,

Thanks for your prompt response. At the moment I have the following information, as I have made this investment from Kuwait through a middle-man who in turn sends all the applications that he receives to a broker in Mumbai. Please check based on the following information, if you can assist.

1) Name of the Applicant : Benedicta D'Costa Application No. 9 2022196
2) Number of shares applied : 465
3) Cheque/Demand Draft No. and date : Cheque No.177796 dated 15/01/2008 for Rs. 1, 99, 950/- drawn on HDFC Bank, Vishal Shopping Centre, Andheri (E), Mumbai 400 069.

4) Name and branch of the bank where the application was deposited. (I dont have the information on the same) But the cheque was deposited and cleared by HDFC bank on 24/01/2008 as shown in my HDFC bank statement.

5) Bank Serial No. under which your application has been listed by the bankers in the bank schedule (I dont have information on the same)


Appreciate your assistance.

Thanks,
Benedicta D'Costa

[protected]@karvy.com wrote:

Dear Sir,

With the reference to your e-mail with respect to your application made in the subject IPO. In this connection, we wish to inform that despite a through verification of records we are unable to locate the details of your application. Kindly furnish the following information to us.





1. Name of the applicant as mentioned in the application form.

2. Number of shares applied.

3. Chequedemand draft no. and date

4. Name and branch of the bank where the application was deposited.

5. Bank serial no. under which your application has been listed by the bankers in the bank

Schedule.



Please help by furnishing all the details to enable us to sort out your query.


Thanks & Regards,
Riscc.
Mahesh.M

________________________________

From: benny dcosta [mailto:[protected]@yahoo.com]
Sent: Thu 3/6/2008 3:49 PM
To: RIS Customer Care
Cc: benny; sant santanche
Subject: Reliance Power Ltd IPO (Non-receipt of shares - Application No.[protected] Benedicta D'Costa)


Dear Sir,

I had made an (NRE) investment in Reliance Power Ltd. (in single name) and have till date not received the allotment of shares nor any intimation about the same.
Could you please check the status of my application at your end, the details of the same are as under :

Application No. 9 2022196 dated 15/01/2008 applied for 465 shares
Cheque no.177796 dated 15/01/2008 for Rs.1, 99, 950/- drawn on HDFC Bank, Vishal Shopping Centre, M.V.Road, Andheri (E), Mumbai 400 069.
(RTGS/NEFT IFSC:HDFC0000086)

DP ID IN301151 Beneficiary Account No.21075461

HDFC Account No.[protected]

I have checked with the HDFC Bank Statement and the cheque issued for the Reliance IPO has been cleared by the HDFC bank on 24th Jan. 2008.

Appreciate if you could kindly look into the matter and advise me about the status of my application by email.

Thanking you,

Benedicta D'Costa

________________________________

Never miss a thing. Make Yahoo your homepage.





Disclaimer : Information transmitted in this e-mail is proprietary to KARVY Group of companies. It is intended only for the addressee and may contain private, confidential and/or privileged material. Views contained in the email message are those of the sender and may not necessarily reflect those of Karvy. Review, retransmission, dissemination or other use of this information by the person other than the intended recipient is strictly prohibited. If you have received this communication in error, please contact the sender or notify [protected]@karvy.com and delete the material from any stored format/computer.



________________________________

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________________________________

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________________________________

You rock. That's why Blockbuster's offering you one month of Blockbuster Total Access, No Cost.





Disclaimer : Information transmitted in this e-mail is proprietary to KARVY Group of companies. It is intended only for the addressee and may contain private, confidential and/or privileged material. Views contained in the email message are those of the sender and may not necessarily reflect those of Karvy. Review, retransmission, dissemination or other use of this information by the person other than the intended recipient is strictly prohibited. If you have received this communication in error, please contact the sender or notify [protected]@karvy.com and delete the material from any stored format/computer.

I think my chain of mail will give you more calrity.
----- Forwarded by S S Bhasin/DEL/CH/SB_PLC on[protected]:46 AM -----
S S Bhasin/DEL/CH
22-Apr-2008 09:46 GlaxoSmithkline Consumer Healthcare Ltd., (Sonepat) 14 KM Stone, sonepat-Meerut Road, village Khewra, PO BAHALGARGH, Distt.- Sonepat Hayana[protected], s.s.[protected]@gsk.com
To
[protected]@relianceada.com ([protected]@relianceada.com)
cc
[protected]@relianceada.com ([protected]@relianceada.com), Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com), Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject
Fw: Reference to your mail





Dear Mai Bap,

I[censored] people cannot do any thing at lest send a some meaningful reply. With the kind of perception now Reliance is building up in the mind of people, the day is not far away when entire set-up collapses.

I will be very thankful i[censored] return back my cheque of Rs 500 and filled Form without further delay as I have now again opted for MTNL which now I realises 1000 time better than Reliance Communication.

Of course Reliance Money also I tries and it proved to its reputation as of Reliance Communication.

SS Bhasin
Manager Finance and Taxation
Glaxo SmithKline Consumer Healthcare Limited.


----- Forwarded by S S Bhasin/DEL/CH/SB_PLC on[protected]:20 AM -----
S S Bhasin/DEL/CH
04-Apr-2008 09:17 GlaxoSmithkline Consumer Healthcare Ltd., (Sonepat) 14 KM Stone, sonepat-Meerut Road, village Khewra, PO BAHALGARGH, Distt.- Sonepat Hayana[protected], s.s.[protected]@gsk.com
To
"[protected]@relianceada.com" <[protected]@relianceada.com>
cc

Subject
Re: Reference to your mail





Dear Mr Sandeep,


Any update on this.



Regards

SS Bhasin


"[protected]@relianceada.com" <[protected]@relianceada.com>
08-Mar-2008 12:57
To
"S.S.[protected]@gsk.com" <S.S.[protected]@gsk.com>
cc

Subject
Reference to your mail






Dear Customer,

Greetings of the day!

Thank you for contacting Reliance Broadband Customer Care.

We regret for the delay and inconvenience caused to you.

In response to your mail, we have documented your complaint and forwarded the same to the concerned sales team who will review the same. They will be in touch with you on this subject.

We are constantly trying to improve our services. Looking forward to your co-operation.

Looking forward to serve you in the future.

For additional product and service related information you may contact us through any of the following means:


Phone:
377 from any Reliance fixed line phone
[protected] from any MTNL / BSNL phone
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in


Yours sincerely,


Sandeep Poojary.
Broadband Customer Care.
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com)
Date: Friday, March 07, 2008 12:58 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Reference to your mail

Dear Biplob Banerjee
Broadband Customer Care
Reliance Communications


NO response from any quarter ?????????????????



SS Bhasin
Manager Finance and Taxation
Glaxo SmithKline Consumer Healthcare Limited.





"[protected]@relianceada.com" <broadband
29-Feb-2008 05:26



To: "S.S.Bhasin

cc:
Subject: Reference to your mail


Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

With reference to your mail, your complaint has been forwarded to your local sales team who would look into the matter and get in touch with you shortly.

We look forward to an opportunity to assist you again.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed line phone
[protected] from any MTNL / BSNL phone
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in
Yours sincerely,


Biplob Banerjee
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com)
Date: Thursday, February 28, 2008 04:21 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Reference to your mail



Dear Mr. Jitender Thakur,

Thanks for response.

Required details are as below:
Application No- [protected]

Complete Name and Address- Shyam Sunder Bhasin
WZ-348 Shiv Nagar, Street No - 20 Shiv Nagar, Janak Puri, Jail Road, New Delhi-110058



Regards

SS Bhasin
Manager Finance and Taxation
Glaxo SmithKline Consumer Healthcare Limited.




"[protected]@relianceada.com" <[protected]@relianceada.com>
28-Feb-2008 15:21


To
"S.S.[protected]@gsk.com" <S.S.[protected]@gsk.com>
cc

Subject
Reference to your mail










Dear Customer,

Greetings of the day!

We tried to contact you on given phone number but were unable to reach you.

With reference to your mail regarding pending installation of broadband connection, we request you to provide us the following information:

Customer Application Form Number.
Name And Address ( Full name and address as mention in the Customer Application Form).
We look forward an opportunity to serve in future.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed line phone
[protected] from any MTNL / BSNL phone
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in


Yours sincerely,


Jitendra Thakur
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com)
Date: Thursday, February 28, 2008 01:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Fw: Broadband Connection



Dear Sir,

In the month of October, 2007 one your representative approached me and offered to install telephone and broadband connection at my residence. He took papers and filled up necessary forms. He disappeared and in spite of my innumerable telephone calls and mails there was no result. Copies of my mails below are testimony of the same. In desperation, I stopped further follow up in spite of financial loss to me by disconnecting my earlier telephone and broadband connection with MTNL.


Now... again a gentleman comes to my residence on 9.2.2008 saying I should forget what happened in past and he will rectify all the wrong things happened so far. He again fills up form takes proof of residence, photograph and of course cheque for Rs 500.

Now when I check back again with him, he tells me there is some technical hitch. I donot know what it could be as houses adjacent of my house on both sides have Reliance connections.

What do you suggest should I take this up with Consumer Forum or with some TV channel before some meaningful response I receive from your end.

This time I am not going to leave it as it is even if I have to spend some amount on this.


Regards

SS Bhasin
Manager Finance and Taxation
Glaxo SmithKline Consumer Healthcare Limited.

----- Forwarded by S S Bhasin/DEL/CH/SB_PLC on[protected]:02 PM -----


S S Bhasin
13-Nov-2007 15:26

GlaxoSmithkline Consumer Healthcare Ltd., (Sonepat) 14 KM Stone, sonepat-Meerut Road, village Khewra, PO BAHALGARGH, Distt.- Sonepat Hayana[protected], s.s.[protected]@gsk.com

To: serviceassurancecell

cc:
Subject: Broadband Connection




Will u be any help in this connection-Your local office people are not ready to even pick phone.
The name of your representative is Sanjay ([protected]) Ajay ([protected]) and Aunrag Kumar Mishra ( Not willing to give his phone no)
Connection was supposed to be provided at WZ-348 B Shiv Nagar, Gali No 20, Janakpuri, New Delhi

SS Bhasin
[protected]

----- Forwarded by S S Bhasin/DEL/CH/SB_PLC on[protected]:23 PM -----

S S Bhasin/DEL/CH
13-Nov-2007 11:55
GlaxoSmithkline Consumer Healthcare Ltd., (Sonepat) 14 KM Stone, sonepat-Meerut Road, village Khewra, PO BAHALGARGH, Distt.- Sonepat Hayana[protected], s.s.[protected]@gsk.com

To
"[protected]@relianceada.com" <[protected]@relianceada.com>
cc

Subject
Re: Reference your mailLink











No Response ????????????



Regards

SS Bhasin



"[protected]@relianceada.com" <[protected]@relianceada.com>
12-Nov-2007 10:41


To
"S.S.[protected]@gsk.com" <S.S.[protected]@gsk.com>
cc

Subject
Reference your mail












Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

In response to your mail, we have documented your complaint and forwarded to the concerned sales team who will review the same.They will be in touch with you on this subject.

We regret the inconvenience caused to you.

We are constantly trying to improve our services.Looking forward to your co-operation.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed phone
[protected] from any MTNL / BSNL phone
[protected] from any phone
Email: [protected]@relianceada.com
(Working hours between 9 am to 9 pm)
Fax:[protected].
Website: www.reliancecommunications.co.in


Yours sincerely,

Bhavana Kokku
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com)
Date: Monday, November 12, 2007 09:52 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail



Dear Bhavana Kokku,

No response have been received from your sales team. It reflects on level of service. Will u please take come concrete steps or do I have to take up this matter at higher level.



Regards

SS Bhasin



"[protected]@relianceada.com" <[protected]@relianceada.com>
06-Nov-2007 10:26


To
"S.S.[protected]@gsk.com" <S.S.[protected]@gsk.com>
cc

Subject
Reference your mail














Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

In response to your mail, we have documented your complaint and forwarded to the concerned sales team who will review the same.They will be in touch with you on this subject.

We are constantly trying to improve our services.Looking forward to your co-operation.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed phone
[protected] from any MTNL / BSNL phone
[protected] from any phone
Email: [protected]@relianceada.com
(Working hours between 9 am to 9 pm)
Fax:[protected].
Website: www.reliancecommunications.co.in


Yours sincerely,

Bhavana Kokku
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: S.S.[protected]@gsk.com (S.S.[protected]@gsk.com)
Date: Monday, November 05, 2007 03:18 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: New Broadband connection



Dear Sir,

I have been approached by your representative with an offer to install broadband at my premises around a month back and I have disconnected my MTNL connection. Now for last one week I am told it will be installed next morning and than next evening. Had I known that I getting into such trap I would have never disconnected my MTNL connection.

The name of your representative is Sanjay ([protected]) Ajay ([protected]) and Aunrag Kumar Mishra ( Not willing to give his phone no)
Connection was supposed to be provided at WZ-348 B Shiv Nagar, Gali No 20, Janakpuri, New Delhi

SS Bhasin
[protected]

I have invested 20000/- in Reliance Automatic Investment Plan based on the assurance that there will be no allocation charges on the policy and the total premium would be converted into funds. But now i received the policy it showing as 25% allocation charges and only 15000/- approx is converted into Funds.The agent from which i took the policy is not responding despite of me calling him n number of times and alos customer care people are not taking care of this.

MY APPLICATION NO. IS 24873182 & I ALLOTTED 17 SHARES AND ALSO MADE PAYMENT BY REFUND ORDER FOR BALANCE AMOUNT. BUT TILL DATE ALLOTTED SHARES ARE NOT CREDITED TO MY DP A/C NO.[protected] WITH ANGEL BROKING LIMITED. PLEASE DO THE NEEDFUL AT THE EARLIEST.

Attention all Reliance NetConnect Users (Please treat this as very important):
I was an active and regular user of Reliance NetConnect (http://www.rcom.co.in/webapp/Communications/rcom/Netconnect/rm_netconnect.jsp) until October 2007 when I changed my plan to "pay as we go option". After this change, when I received my new bill in October 2007, I saw that they have added following items in the bill:
Monthly charges
Advance monthly rental charge RNJ[protected] to[protected].00
Advance monthly rental charge RNJ[protected] to[protected].00
Reliance netconnect subscription RCFreedom[protected] to[protected].67
Monthly charges - CLIP 16.67
Total monthly charges 523. 34

Firstly I send an email to the customer care that they have not notified any such advance rental by email/call/sms to me, nor they have put it in the website.
SECONDLY, MOST IMPORTANT, THEY ARE LEVYING A CLIP CHARGE OF RS `16.67 WHICH ACCORDING TO TRAI DIRECTIVE IS OPTIONAL FOR THE CUSTOMER OR FREE. RELEVANT TRAI ORDER IS ALSO ATTACHED TO THE EMAIL.
However, for the lack of time, I could not file appropriate complaints in relevant courts and last week they have sent me a legal notice. In view of this, I am REQUESTING the SUBSCRIBERS OF RELIANCE NETCONNECT TO CHECK THEIR BILL IF CLIP CHARGES ARE LEVIED EXTRA. IF YOU SEE THAT IS HAPPENING, PLEASE SEND ME AN EMAIL/CALL SO THAT WE CAN FILE A JOINT PETETION BEFORE THE COURT AGAINST THIS MALPRACTICE OF RELIANCE COMMUNICATIONS.
ATANU