Reliance Communications Complaints & Reviews

Hello sir,
This is Suvidha,
My Dad Mr Arun Kumar had booked Reliance broadband Internet Connection on 27th June 2008,
CAF No: [protected].
Amount paid in Cash : Rs 500
They came home to give connection, but as there was no signal they took back their connection box. Before leaving they told that they will refund the advance amount with in 1 weeks time. The name of the person who had come to house with the details of the internet connection is Mr. Mohammed Umer & his mobile number is [protected]. When we tried to reach him, he is not picking up the phone, so I got another no., one of his Managers his name is Mr. Kalyan and his mobile no is [protected]. He reassured us that we will be getting the DD of Rs. 500 by courier within 3 days.. But now it is more than a month since I called him, we haven’t received any demand draft.
We called him today 12th Aug 2008, to find out the status. Only reply we got is- I will find out & call u back by 3PM. When we tried to reach him again @ 4Pm he is not receiving our call.

We r tired of calling them again & again.
Are they playing the fool with the public?
This is just not acceptable.

Rs 500 might be a small amount for them but for us its our hard earned money

Hello Sir/Madam,

I am using reliance post paid mobile with no. [protected].
I am subscribed under unlimited 440 plan under which rim to rim all india calling is free.
Still I am being charged for it and my outgoing has been de activated.

I registered one complaint with Request ID 73795264 for the same on 11 aug 2008 .
I also registered complaint for the same through *333 service the docket no is 73716565 dated 10 aug 2008.

I have deposited the amount of 600 rs (11 aug 2008, 1:00 pm ) as advance still my outgoing has not been started.

I was charge false bills and when I asked for the detail no detail is provided.

Please look in to the matter asap.


--
Regards:
Aakash Bansal
+91 [protected]

Dear

I have registered complaint so many time for low speed of internet, but no body can bothered the same. every time customer care given a new complaint no. but till date I have not received any solution.

Regd
Lalit
User ID[protected]

my sim is lost and i want it to be blocked by the network provider so that nobody can misuse it.

i had bought a reliance datacard. now the internate connection is not connecting with the said datacard. reliance webwold toldme that the problem in your datacard, and it can be solved at redinagton india ltd sarat bose raod. when i visited at redington india they told to me that we repair only in warranty datacard. please go at subsonic servioce centre, teghoria. when i go there they said me that we also not repair out warranty datacard.

there is no any person that can say me that where the out warranty datacard can be repaired.

SIR/MADAM,

I LIKE TO INFORM YOU THAT I AM IN KHARAGPUR (WEST BENGAL) AT PRESENT AND I BOUGHT SMART SIM CARD 10 DAYS BEFORE.FROM THAT DAY I AM NOT RECEIVING ANY STD CALLS FROM THE BSNL LANDLINE, ESPESSIALLY FROM DEHRADUN (UTTARANCHAL) FROM WHERE I BELONG.

I ENQUIRED FROM DEHRADUN AND FOUND THAT B.S.N.L. NEED AN INFORMATION TO GENERAL MANAGER TELECOM DISTRICT (G.M.T.D.) FROM YOUR SIDE BY WHICH THEY WILL PROVIDE THE FACILITY ON THESE SMART SIMS.

(1) Value added services are been activated itself.
(2) Even after calling customer care no response regarding problem.
(3) Even after unsubscbing the VAS, these are on.
(4) Balance keeps on decreasing even after not calling at all.
(5) Services are so bad that whenever called from any other company mobile, it says "No is invalid", "It is busy", "It is switched off" and so on.
(6) Customer care center is always busy and it hardly in rare cases get connected
My Mobile number is [protected].
Address- 365(297 old) Near unit school nai basti Jhansi 284001

1. I request the service provider to activate call divert facility several times vide complain no.7190633, 72135627, ...(all complain no. are not available with me at present). Till now the problem is not solved even incomming call is stopped.

2. When I purchased this phone from reliance web world near about 3 months before, I got 300/- balance with this set. I checked the balance of my phone on 30/07/2008 was more than 250/-. But when I checked the balance on 1/08/2008 it was only Rs.1.78. I loged a complain on the same day vide complain No.73248563. Again I contact customer care on 02/08/2008, but they are not agree with this matter and deny to retrieve my balance. My phone no. is 32022521

sir,
myself Vishnu S. Kedia from akola ( maharashtra ) had terminated the wireless phone connection no.[protected] here at akola about a year ago. i have visited the reliance communication gallery at akola about 50 times since then, but never got a satisfactory reply. All the details regarding the case can be provided as & when asked. this is not at all expected from a huge company like reliance communication who aspires to be the world leaders in the communication business.
regards.
vishnu s. kedia

My Internet stopped working since 5th July 2008 . Till today, 1 August 2008, there has been no effort on the part of the company to restore my Internet Connection.
I have registered 4 complaints with the customer care department . Someone comes from some third party office, checks my connection, tells me that they will do something and goes away. Then they close the request from their end.

I have been billed for Internet Usage from 23 June 2008 to 23 July 2008, whereas the Internet is still not working since 5 July 2008.

When i raised a complaint for the bill, they closed the complaint saying that the issue was resolved within the SLA periods, whereas the fact is that my Internet is still not working.

have been using Reliance broadband for more than a year now. Their connection is quite reliable with minimum downtime. However their customer care is pathetic.
From july 23rd, 08 my phone is not working. I called the customer care and my complaint number was taken down and my request forwarded to the Technical team. I was supposed to receive a call within an hour from this team. Yeah right! Its been more than a week and still no call. Since then ive called them over 10 times, spoken to 3 of the floor managers: I spoke every time Mr. Vijay other guys and all of them are equally incompetant.

Even I called to Mr. Rajashekar [protected] who is the incharge of this. When I called him in the morning hours he told call me in the evening hours due to out of office. When I call in the evening hours no response from his mobile. If anyone can provide me the contact number/mail id of any senior official in the Reliance broadband department id be grateful.

Ive decided to switch over to Tata Indicom. From the complaints ive seen here there isnt a single service provider who offers decent net connectivity. Guess we as consumers are resigned to a fate of terrible service as long as there is no governing body to overlook adherence to SLAs.

Here are the my details:


Last complaing ids: 72903041 on 27th july and 73205815 on 1st august.
id:[protected]

a/c no:[protected]
b a/c no: [protected]

sir
i m from utterpradesh east. i have two phone of reliance one is reliance prepaid hello who is start from 93 and secound is reliance prepaid moble
sir whenever i call to bihar from up call naver conect and network says root is busy try after some time means he says always so ple do some thing sir i hope u will listen my problem and u will give feed back me
my both no is [protected] reliance hello prepaid
secound is [protected]

thanks ans regars

vinod kumar
h.n 45v shamshernagar
dargahiya,
post- kunraghat
dist- gorakhpur
utterpradesh 273008

I have taken a broadband internet service of RCIL Account No:[protected] in the month of May 2008. Due to poor service I have registered a termination request in the same month Request No[protected] dated-29.05.2008 to RCIL customer care centre through Telephone. They confirmed me that my request will be processed within 15 days, but no action had been taken against the same complaint. I am not using a single bit from their service after complaint registered. I have registered another Complaint to Mr. Balkrishna Sharma (Customer care executive, RCIL) Complaint No[protected] Dated - 01.07.2008 and requested to him to stop the service and requested to collect balacne payments. But they are neither agreed to collect payments nor terminate the service and still continuing the billing process. Now I just want to Terminate the service as early possible. I will pay their Billing amount Rs. 108/-for the month of May and Rs.418/-June. But I would not be able to pay further Bill which is not consumed by me. This is my request Please take the needed action to terminate the connection

I have a demat account with HDFC securities. My DEMAT Account number is IN 301151 and client ID is 24430555. I have purchased reliance power shares as follows:

Date No of Shares Amount
28/05/2008 50 411.40
30/5/2008 10 248.50
30/5/2008 25 235.80
30/5/2008 15 235.40
05/06/2008 25 199.80

Total Share 125


For the above shares held on 5/6/2008 only 30 bonus shares has been added to my port folio. I request you to kindly look into it and do the needful.

My mobile number is [protected] and i am using this number from past 3 years, but from last 3 months i don't know how they are deducting money from my prepaid account. Whenever i call (Customer Care *333) they used to say that you data will update in next 24 hours.
After 24 hours they used to say that u had activated some services but there is no such, according to them after deactivating the service the stituation is still same...
I think that reliance has stolen my money and now i am going to file a case in Cunsomer Forum for that.

I have purchased the Prepaid Connection of Reliance on 04.12.2006 having the Mobile No. [protected] from M/s. Anil Telecome, Gandhidham-Kutch on my name. I have submitted the PAN copy and Telephone Bill copy for registration.

But today the no. is not registered in my name in the records of Relience. it is in the name of any other person.

And yesterday some Mr. Ghaynshyam came to me and told that his Mobile having no. [protected] is registered in my name (i.e. Ravindra Kheskwani) which is his no and he has purchased from M/s. Umang Sales Agencies, Gandhidham and submitted His driving licence for registeration at the time of Purchasing.

His mobile was corrupted and when applied for new mobile then he comes to know abt this fact.

And the relience customer care has demanded the my proof to change his no in his name.

This is reduculas how they are registering the name of customers.

Kindly guide in this regard.

i have not got my permanent card till now i have applied on November

Respected sir
I have one complaint for unwanted messages send by reliane company .Sir my no. is [protected], in this no. unusual messages and calls are coming from reliance company so I request you please stop this unusual messages and calls .I want only usual messages.
thanking you
Anish Kumar
mo. no.[protected]
address- Barmasia, Dhanbad
Jharkhand

Sir/Madam,

I had disconnected my reliance data card ([protected]) on 18-Apr-08. For this, I went to the reliance web world Vashi (Only to give my application for disconnection I took 2 HOURS). I gave them a written application about disconnection of data card, which they accepted. I also cleared all the outstanding dues by paying through the credit card then and there, at reliance web world, Vashi.
After a week or so I received calls for reliance verifying whether I want to disconnect. I told them that I want to discontinue with immediate effect. I also stopped using the data card service from 18-Apr-08.
The on 13-May-08 I received a bill of Rs.36 of the same number which I had disconnected on 18-Apr-08. It was only taxes, so I dutifully paid the bill on 21-May-08.
Then suddenly on 13-June I receive another bill of Rs. 449. IT HAD NO USAGE CHARGES, only rentals and taxes. Well, this bill has made life hell for me.
Your customer care has called me up a million times for the non payment of the bill, whereas I have already disconnected the service on 18-Apr-08.
I have registered the complaint to the customer care. Whenever I tell them that I have already disconnected the service, they say they have not received any such request. And when I place the request for disconnection, the next time I check the same, it has been miraculously changed into something else(Like: I have registered the complaint for slow speed, high rentals or even changing for post-paid to prepaid). I have been even harassed to the extent that the reliance employee has come to my house to ask for outstanding dues, which I do not owe.

I have already paid dutifully all the legitimate charges. But even after this, I am being billed for the service which I have not availed, on various pretexts from your side. As informed to you that my data card was already disconnected on 18.04.08.

If this was not all, I then received a bill of Rs. 949 on 13-July too, which also DID NOT HAVE ANY USAGE CHARGES. And the same story is still going on till now. I AM SURE THAT MY REQUEST IS STILL NOT UPDATED BY THE INCOMPETENT STAFF AND SYSTEM OF RELIANCE MOBILE.

Please help me out and stop sending the bill to me and please see that nobody calls me or visits my house for non payment of the bill for the already disconnected service.


Shomil Bansal

DEAR SIR/ MADAM
I HAVE BOUGHT A LENOVO LAP TOP FRM VISHAL MEGA MART, SEC-14 GURGAON, HARYANA AND THERE I GOT A FREE RELIANCE NET CONNECT CDMA DATA MODEM BUT THE PROBLEM IS THAT FIVE DAYS HAS OVER FROM PURCHASING DATE THERE IS NO VERIFICATION AND NO CONNECTION AT ALL.KINDLY HELP ME, TAKE NEEDFUL ACTION AND OBLIGE ME.I SHALL BE THANKFUL TO YOU.

REGARDS
LALIT KUMAR