[Resolved] Reliance Broadband — Excess Billing Reliance really sucks | |
Dear Sir, This is very frustrating to know that Reliance People are not efficient to capture the billing details. The whole history is given below, and judge that when for the whole month usage the billing is Rs. 1752/- and then for just 5 days usage the bill went to 24000/-. Reliance people are not willing to give any details and my services are in suspension mode, saying first you coughup Rs. 13332/ and then only your services will resume. My point is that when my credit limit is just 3000 KBPS, then why you had waited it to go byond that limit.Where whole month from last 5 year am getting the bill of just Rs. 1000 or 1500 merely, all of sudden Rs. 24000 or Rs. 13332/- make me suspicious of the intention of Reliance. Dear Sir, pls do some thing so that your people are wise enough not to deceit the regular customer. Thanks & Regards Gauri Shanker Gound Mumbai India Thane office [protected]/25838331 Bright Brothers Ltd. -----Original Message----- From: Gauri Shanker Gound [mailto:[protected]@brightbrothers.co.in] Sent: Friday, October 24, 2008 11:25 AM To: [protected]@relianceada.com Cc: Chirag Shah Subject: Account number[protected] not working Reliance Broadband Dear Sir, This is with refrence to the abovementioned account number[protected] and the complaint lodged for the same account, complaint number 78574737 & 78579147. We are using the Reliance broadband services and the account number is[protected] registered in the name Bright Brothers Ltd. From today morning we are unable to browse the net. We had cleared the lastmonth bill of Rs.709/ . Today we got another bill of Rs. 1752.36 due date 05.11.2008. But we are unable to browse the net. On enquiry to your call centre I was shocked to get information that services to our account is barred . On further investigation we are told that you had outstanding of Rs. 13332/-. Earlier enquiry, I was informed that the account services are debarrd due to non payment of the Bill of Rs. 24000/- For your information, under no circumstances the Bill will be so high considering the usgae of the account and we are not going to listen to the stories of Reliance Communication. In my office we are not so heavy user. Only 2 pc’s are connected to broadband and it is used mainly for email. No download is done at all. Furthermore that current bill which I had got is up to 14.10.2008 which is Rs. 1752.36 only. Could you explain the fact that from 15.10.2008 to 22.10.2008 only 5 working days (baring Saturday-Sunday being holiday) how come my usage has crossed all the boundaries of download and am billed for such an exhorbitant amount. Your call centre people are asking me to pay this amount of Rs. 13332/- and then only our services will be started. I feel helpless. As we had not used the services to such an extent and there is something somewhere definitely wrong.Please investigate the matter and let us know the fact, and start the services to our account. Request to look into the matter urgently and activate the services immediately and also explain us how such things are done at your end. Please do the needful and obilige. Thanks & Regards Gauri Shanker Gound Mumbai India Mahalaxmi office [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
Dear Sir,
last 1 month i have register the complaints but till date not resolve.
My rel- number[protected]-3292498-[protected]-[protected]-[protected].
plz do the need ful.
Regards
yogesh kr verma.
[protected]
last 1 month i have register the complaints but till date not resolve.
My rel- number[protected]-3292498-[protected]-[protected]-[protected].
plz do the need ful.
Regards
yogesh kr verma.
[protected]
Ref : HSD 3.1No[protected]
Payment Cheque Date 27.04.09
Dear sir
I am very disappoinment about Relience 3x Brod band connection
For Customer pay initial amount by Cheque Rs 3500 But instrument getting
after one week.Mean time no security alloted customer instrument.
After getting Brod band with Rs 499 plan just use only in Night Hours between
10 pm to 2.00 am ( Night Hours free up to 10 GB down loaded) Two weeks after disconnected
without any intimation becous of your high useage.
Usage itemwise billing or howmuch usage details not getting from Reliance web world
even abig city in tamil nadu (coimbatore)
Please reply me concern deportment persons other wise i will action again in onother way
S.Shanmugasundaram
Unique Fabricators
Manager sales & marketing
[protected][protected]
Payment Cheque Date 27.04.09
Dear sir
I am very disappoinment about Relience 3x Brod band connection
For Customer pay initial amount by Cheque Rs 3500 But instrument getting
after one week.Mean time no security alloted customer instrument.
After getting Brod band with Rs 499 plan just use only in Night Hours between
10 pm to 2.00 am ( Night Hours free up to 10 GB down loaded) Two weeks after disconnected
without any intimation becous of your high useage.
Usage itemwise billing or howmuch usage details not getting from Reliance web world
even abig city in tamil nadu (coimbatore)
Please reply me concern deportment persons other wise i will action again in onother way
S.Shanmugasundaram
Unique Fabricators
Manager sales & marketing
[protected][protected]
I want to cancel my internet(Reliance Broadband) connection. I have already complained to reliance consumer care but No action is being taken. So how can i cancel this please help. !
How to know my Billing Account Number
Sucking and service
How to know the Billing Account Number to see the bill details for current month
A very bad service that I would never recommend. They are forcing me against their legal shyt upon, after a disconnected service, a bill of 3 months for which the service doesn't exist. I would wanna curse the company to bankrupt in the foreseeable future.
Dear Sir,
This is very frustrating to know that Reliance People are not efficient to capture the billing details. I disconnect broadband connection within two month and clear the account after that one call from your mombay office side please do not disconnect broadband I am sorry for any problem. You continue on behalf of me for two month more without any rant. In this connection I told sorry I will not continue this connection- This telephone talk continue approximately 45 minute result was sorry. I handover phone, modem and etc to Mr. Kamal Jaiswal ([protected]) on dated 15/04/2010 receipt no. 647. and clear the bill uptodate. Now your company again showing pending bill. It is very shameful so I am very frustrated and decided if you will not take any serous action against that fellow I will definitely go to the court against reliance.
Subscriber no[protected]/[protected]
Service ID 3043138
Thanks & Regards
Dr. Sanjeev Sharma
Sahara State, Jankipuram Lucknow.
[protected]
Bright Brothers Ltd.
This is very frustrating to know that Reliance People are not efficient to capture the billing details. I disconnect broadband connection within two month and clear the account after that one call from your mombay office side please do not disconnect broadband I am sorry for any problem. You continue on behalf of me for two month more without any rant. In this connection I told sorry I will not continue this connection- This telephone talk continue approximately 45 minute result was sorry. I handover phone, modem and etc to Mr. Kamal Jaiswal ([protected]) on dated 15/04/2010 receipt no. 647. and clear the bill uptodate. Now your company again showing pending bill. It is very shameful so I am very frustrated and decided if you will not take any serous action against that fellow I will definitely go to the court against reliance.
Subscriber no[protected]/[protected]
Service ID 3043138
Thanks & Regards
Dr. Sanjeev Sharma
Sahara State, Jankipuram Lucknow.
[protected]
Bright Brothers Ltd.
S.SHANMUGASUNDARAM — INTERNET NOT WORKING
Dear Sir,my internet is not getting connected n Broad Band service is not available since one week.
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Relaince Communications — Excees Billing
Dear Sir,This is very frustrating to know that Reliance People are not efficient to capture the billing details. The whole history is given below, and judge that when for the whole month usage the billing is Rs. 1752/- and then for just 5 days usage the bill went to 24000/-. Reliance people are not willing to give any details and my services are in suspension mode, saying first you coughup Rs. 13332/ and then only your services will resume.
My point is that when my credit limit is just 3000 KBPS, then why you had waited it to go byond that limit.Where whole month from last 5 year am getting the bill of just Rs. 1000 or 1500 merely, all of sudden Rs. 24000 or Rs. 13332/- make me suspicious of the intention of Reliance.
Dear Sir, pls do some thing so that your people are wise enough not to deceit the regular customer.
Thanks & Regards
Gauri Shanker Gound
Mumbai India Thane office
[protected]/25838331
Bright Brothers Ltd.
-----Original Message-----
From: Gauri Shanker Gound [mailto:[protected]@brightbrothers.co.in]
Sent: Friday, October 24, 2008 11:25 AM
To: [protected]@relianceada.com
Cc: Chirag Shah
Subject: Account number[protected] not working Reliance Broadband
Dear Sir,
This is with refrence to the abovementioned account number[protected] and the complaint lodged for the same account, complaint number 78574737 & 78579147.
We are using the Reliance broadband services and the account number is[protected] registered in the name Bright Brothers Ltd.
From today morning we are unable to browse the net. We had cleared the lastmonth bill of Rs.709/ . Today we got another bill of Rs. 1752.36 due date 05.11.2008. But we are unable to browse the net.
On enquiry to your call centre I was shocked to get information that services to our account is barred . On further investigation we are told that you had outstanding of Rs. 13332/-. Earlier enquiry, I was informed that the account services are debarrd due to non payment of the Bill of Rs. 24000/- For your information, under no circumstances the Bill will be so high considering the usgae of the account and we are not going to listen to the stories of Reliance Communication.
In my office we are not so heavy user. Only 2 pc’s are connected to broadband and it is used mainly for email. No download is done at all. Furthermore that current bill which I had got is up to 14.10.2008 which is Rs. 1752.36 only. Could you explain the fact that from 15.10.2008 to 22.10.2008 only 5 working days (baring Saturday-Sunday being holiday) how come my usage has crossed all the boundaries of download and am billed for such an exhorbitant amount.
Your call centre people are asking me to pay this amount of Rs. 13332/- and then only our services will be started.
I feel helpless. As we had not used the services to such an extent and there is something somewhere definitely wrong.Please investigate the matter and let us know the fact, and start the services to our account.
Request to look into the matter urgently and activate the services immediately and also explain us how such things are done at your end.
Please do the needful and obilige.
Thanks & Regards
Gauri Shanker Gound
Mumbai India Mahalaxmi office
[protected]