Reliance Communications Complaints & Reviews

for the last 20 days the network of reliance smart service at Ranchi (jharkhand) is in shambles. no signal exists most of the times.worst is that when there is signal no calls can be made or received.

Sir,
I had applied for 75 nos of Reliance Power IPO vide application no.6 3412067, but not alloted any share or refund the amount till date. Now almost 9 months elapsed, within this time several communications made through email as well as letter with Karvy but all are in vain .Now once again I request you to do needful to get my refund. My deatails regarding this is furnished below.
Dmat ID IN300239
Clint ID 12182426
Appl no.6 3412067
Ch.no.043771 dated 16-01-08 of SBT Kalamassery Br.for Rs.8625

Dear Sir/Madam,

I got money deducted in my HDFC Bank Account, but ticket is not booked.when i said confirm it showed Session Expired.
And in the booked ticket list, it is not there.

Like this i booked 2 tickets on 27-Sept-2008.

They deducted 785, 11, 444, 11 rupees from my Account.

hello sir, i'm rakesh kumar i wamt to stom unwanted calls and sms from reliance for offer. there are many call coming daily by daily and sms. for that i'm not accepting other calls.
So that i requist that plz stom thiptype call soon

regards
RAKESH
27/09/2008

sir,

i want caller tune code of the album yaroon (yaroon dosti badi hi haseen hai) sing by k.k plz plz send me the code..
thank you...

I am holding reliance mobile phone since 2.5 years. Currently, I am having plan of 440 Reliance unlimited in which I can call any reliance mobile throughout India free. From past 1 week or so, when I am trying to call reliance mobile, either it is coming as engaged or it is shouting "Out of Service" or it is shouting "Unreachable". But at the same time, the opposite person is able to call me without any problem. Moreover, at the same time, I am able to call non-reliance number immediately.

This problem became more critical when today, I wanted to call reliance mobile in personal emergency. I couldn't reach that person, that was more painful for me. I want this problem to be escalated at higher management level. I would suggest relaince to either don't provide this reliance-to-reliance free calls or give better service (which is actually not available in crisis).

Hello Sir,
I have not received the original card till date, my Temp card no is [protected]

Please arrange for the same.

thank you
Ganesh M

User Id[protected]
I have been in touch for 4 months with Nishu Mam at the local reliance broadband Office in Industrial Area Chandigarh.

I had a prepaid connection runing for several months. I got it changed to Post Paid and in the first bill i received that is on[protected] i saw Rs 500 extra as One Time Installation charges for a connection that was already up and running.

I brought it to the notice of the concerned industrial area chandigarh office but to no effect. They accepted that the charges were wrong and they commited me that the charges Rs 500 will be waived off in he next bill. Since then till date every month they cut down my services and force me to pay the extra Rs 500 with a commitment that it will be waived off in the next bill.

Even now my services are not active due to the same issue.

I would like to convey that if the company is not able to provide the fair services and want to mint money from the customers like this then they dont have a long future in the market

Helpless Customer
Kapil Khaneja

a week after i took my reliance sim card,
i found that there is no incoming and outgoing...
in a way it's in COmA!
i tried calling to my home but to no avail.And you know what??
the whole of my state Arunachal Pradesh is missing from the map of
reliance company!!! this is sick!
What?? you don't know about Arunachal?
Well, that's the condition of an average Indian.

anyways,
i know, Mr.anil Ambani (mind you i wrote Ambani with capital 'A') doesn't know about all these
going under his very nose!
He is the marathon man with immense energy
and he is a focussed person!
the problem is in his officers and general managers
who are irresponsible.I guess it's high time he made
a disciplinary committee(DISCO as it is called in my college!) to check the works of his officers who behave like government bureaucrates who refuse to do any work untill and unless their pockets are filled!
Look at the no. of complaints in this website about reliance communication!There are plenty of them.
virtually everybody is finding problems with
reliance communications.I FIND IT HARD TO BELIEVE how a big name like reliance be so hopeless AND always under-perform when compared to airtel or vodafone !!
'cos according to the investment capacity, infrastructure and influence capacity, it is far ahead of the other two rivals!!
if i am given a chance to take the place of Chairman of Reliance Communications for one month alone, i promise I will make it the most consumer friendly and the best in it's business!
it's right now a looser! in every second u call, it tries to find a loop in your pocket!

I have a doubt if any reader or company person can clear.Why don't the cdma and the gsm services provided by this company join together?
It will make it the best!
Look, the offers in RIM(reliance india mobile) do not work for RTL(reliance telecommunication limited) and vice versa.
the CDMA (code division multiple access)and the GSM services provided by the company should merge and they should share the offers and if fact should become one and the sam.


LISTEN RELIANCE COMMUNICATIONS!!
YOUR ADVERTISEMENTS ARE BETTER THAN YOUR PERFORMANCE!!
WHILE IT IS JUST THE OPPOSITE FOR AIRCEL!
aircel is better in performance than advertisements!
hi hi hi
(give comments to me dude!!.. i guess u support me)

I having Rel Mobile [protected] holder have requested on 19 march 08 to R com webword Andheri (Mumbai) to change my billing address, also reminded on 30 april 08 in writing for same but no response. I have made complaint to Rcom Nodal officer along with sacn copy of my request letter duly acknowleded by R com webword Andhri.
Now i am not getting my bills and can not pay without bill as i have to claim from employer.

My phone services has been discontuned now for non payments where co is not sending bill on correct address.

Dear all,
Pls dont purchase Reliance netconnect device online. I did this mistake by purchasing it online. I had purchased this device 1 monh back & had paid thru my crdit card. Its almost been a month but i have not yet received the device. When i call up at their customer care, the executive assures eveytime that the device will be delivered tomorrow. i dont remember how many tomorrows have passed away. When i go to local city outlet, they say we dont have any information about online transactions. This is so rediculous. Reliance communication(Anil Ambani's) should shut down this service & should learn from Reliance Industries(Mukesh Ambani's) about how to provide services to their customers..

I suggest everyone to go through the detail bill of this company before making payment. I was charged Rs.49 every month under the head Data Usage Charges on my Wireless as well as Mobile Phone connection. This month i was charged Rs.98 for a "Find a Friend" plan which I have not subscribed. At first the staff at web world refused to reverse these entries. Later when I told them that legal action would be initiated against them and company they agreed to reverse the entries. There is another head "Discounts and other charges". The name itself is confusing. How can you club discounts and others charges together?? An amount of Rs.50 was printed under this head. At first I thought that this is some discount. Only when I saw the total bill amount did I realise that it has been added to my bill amount. The staff also agreed to reverse this entry too. With Anil ambani going into litigation with his brother should need a lot of money. So please be careful with your bills. More and more such heads could appear in your bills.

Sir, by mistake I have locked my reliance sim card n now it is asking for PUK code please HELP... My Reliance number is [protected] ...Thankyou sir

Dear Sir,

i surrendered my postpaid connection NO- [protected] in month of june 2008 after duly paying all my the dues and got the payemnt reciept also, but still iam recieving monthly bills along with penalty charges even after 4 months of surrender/cancellation of my post paid connection.

above all of this they even auto debited rupees 350 from my bank account towards illegal and unwarrented bill of july month. after taking cognizence i stopped AUTO ECS facility but Relaince
authorites still billing me .

I even took this matter to nearest reliance customer care centre but to no avail.

Sir i request to resolve my issue and kindly tell them to initiate the refund of my rupees asap.


thanking you in anticipation


Regards


Vijaynarayan Singh
GD-1, UTOPIA COOPERATIVE HOUSING SOCIETY
WANAWADI, PUNE - 411040
[protected]

Hi,

I have been using Reliance Broadband for over 4 months, and I have requested them for Bill Plan Change on 7 Sept 2008. The turn around time promised is 7 days, ie by 14 Sept 2008. However, the plan isnt changed and everytime i call them in this regard, I'm receiving the reply that as the time has already crossed, they cant promise the time limit any more, and the bill plan change will be done ASAP. But still the issue is not resolved, and even the supervisor escalation is of no use.

The service request number is 75397023.

Let me know the direction to be taken in this regard.

Regards
Malli

Date-26.05.2008.

To,
The Managing Director,
Reliance Communication Ltd
Mumbai.

Subject:- Prepaid Mobile No.[protected].

Dear Sir,
With reference to above subject I “Sanjay Dayaram Wanjari” beg to inform you that,
I have purchased the reliance prepaid mobile no.[protected] and paid the extra
Rs.1700/- for getting RIM to RIM free during 24 hours a day for One year periode
and was valid upto 25 September 2008.

On date 16.05.2008 I got the SMS from Reliance that, Your phone number is-
[protected] and before that my existing no.was closed without any pre-information.

1) I never had applied for the change of number or plan migration.
2)
3) Reliance has changed my number and not providing RIM to RIM free service
for which I have already paid the money.

4) I went Reliance Web World at Vashi station Premises to complain the same case
but they refuse to launch any service request .

5) After requesting more they provided me ID No. MCGT[protected]
was suggested to visit Reliance Web-World Ulhasnagar because according to
their records the ID number is from Ulhasnagar.

5) After that till date I have called Reliance Customer care atleast 20 times to request
about creating the case to get my old Number or atleast my same plan.

6) According to Customer care executives I have to visit Ulhasnagar Web-World at my own cost.

7) On date-19.05.08 I recharged this new number on internet from my credit card using internet banking, after that deducted amount was appearing on my statement but the mobile was not recharged for any amount.

8) On date 24.05.05 the same number was tried to recharged from internet with Rs.201/- but same case happened and amount was deducted from my credit card account.

9) I am facing to much problems to contact my customers and the relatives having my
old number.
10) I faced the Economical loss because of the same.
So,
Suggest me how to gain against the same loss and provide me the old mobile number with the same existing plan within the very short periode (48hours).

Thanking you.



Yours Faithfuly,

Sanjay Dayaram Wanjari
Controls and Switchgear Co.Ltd,
Navbharat Estate, Sewri (West)
Mumbai-400015.
Old Mob.No-[protected].
New Mob.No-[protected].

i got a proof verification call from reliance customer care, i asked that person to speak in english because i dont know hindi, he told he will call later but he did not call me. with in few days my outgoing calls barred.now incoming also barred. then again i submitted all my documents (address proof, and photo proof) but i did not get any verification calls from customer care. i did a top up for 496 ( reliance to reliance free offer) . For past 10 days i cant able to make calls. i really got frustuated.solve this issue as soon as possible.. i cant make calls eventhough i did the top up for rs.496 and also i submitted all my verification proofs for past 10 days.
i need the quick reply .

My residence land line phone service is by Reliance Communications. It is lying out of order since last seven days despite repeated complaints with the Reliance Webworld. On 19th ( monday) some one called up to say they will collect the phone set from my home. Nothing happened since then. I wanted to swap the set with a new one, but that has been declined saying that no new phone sets are available in the whole of city of Kolkata and they do not have any idea when it will arrive. I am a post paid customer with the highest tariff plan. I am not only inconvenienced by the absence of phone ( my patients suffer more than me) but also i am deprived of the facilities o[censored]sing my phone against the monthly rental amount. This is a very sordid state of affair. This kind of inefficiency is highly regrettable.
My Home phone no. is[protected]. My complaint no is 68808139

Mail sent to reliance

To,
The Manager
Reliance ADAG
Delhi - North Region

This is with reference to a Reliance FWT connection No. [protected], CAF No. [protected] which was at my residence till November second week 2007.

The above said connection was terminated as per my request on 25-11-07 and I had paid all due amount till[protected]Amount Rs. 617/- as advised by web world executive on[protected] through cash on 25-11-07 and handed over the FWT set along with adapter and taken receipt for the same from your Reliance web world at sector - 18, Noida.

It was surprising for me when a monthly bill for the month of January 2008 came to me through courier. I visited your web world along with this bill to make a complaint but they refused to help and behaved rudely with me. Even when I enquired with them when I will receive the security deposit of amount Rs. 1500/- which was paid to Reliance at the time of taking this FWT connection, they did not give any satisfactory reply for the same.

I got shocked and feel humiliated when I receive a legal Notice from a company called “D & A Associates” (on behalf of Reliance ADA group) on 17-05-08 bearing Ref No. CRO-152/354936, dated 08-05-08. This notice is taking about some pending bill for the month of January – February 2008, whereas my phone was terminated on 25-11-07 paying all relevant due till date and your executive promised me to get the security deposit of amount Rs. 1500/- cleared within 90 days from termination date.

Last weekend I made a call on [protected] (a representative from D & A Associates) to understand about the notice received and to make him understand that the notice sent to me is not having any relevance as I have surrendered the connection on 25-11-08, and I requested him to guide me further where I can send all relevant documents so you can make correction at your end, but again there was a threaten from the person who picked up the call. He told me that he will file an FIR on me from Patiala court and arrange to send summoned on me within 10 days and he would like to see me at court to have further discussion on this.

My main queries here are as under:
1. How come you sent bill to me for the month of January 2008 where phone was terminated on 25-11-08?
2. When I visited your web-world (your customer care at *333 always advice the customer to visit web-world for the clarification) why not they had settled the issue on the same day taking corrective step at backend? If they had done this I could be saved from all this trauma (for which I am not responsible at al)
3. Why I have not received the refund of security deposit amount Rs. 1500/- in last 6 months?
4. Who is going to pay for my mental harassment and time cost I am spending on all these communications?

I would expect an early reply on the same along with an apology mail from the concern department along with a cheque of amount Rs 1500/- in favour of “Ranjan Singh” (paid to reliance as security deposit at the time of taking new connection).

Documents attached:
• Copy of bill and working made by an executive placed at Noida-sector -18, web world
• Copy of cash receipt made to web world as full and final payment towards closure of [protected]
• Copy of receipt for “Service Termination Request” CASE ID 59268596

CC:
1. [protected]@core.nic.in
2. [protected]@del3.vsnl.net.in
3. [protected]@core.nic.in