Reliance Communications Complaints & Reviews

i havnt yet received my mobile bill. today is d last date of paying d bill.

I am post paid customer of relaince mobile No. [protected] from Delhi. I am getting inflated bills since last 3-4 months. I had earlier lodge my complaints at web world Kamla Nagar in the month of may and june, whic was acknowledged and rectified in my subsequent bills.

In the month of July 08, on 15th my unbill info was Rs. 25/- and on checking it on 16th July 2008 it was found to be Rs. 1725/-, whic is very exhorbitant. I am availing traiff plan of Rs. 250/- per month, unlimited mobile R-world usage L-4 plan and CUG application to one relaince number. I have not made ant STD and Local calls warranting such a huge bill.

Kindly LOOK INTO THE MATTER and RECTIFY.

NON REFUND OF SECURITY RELIANCE TEL. NO. 32932289
REF RIL =[protected] DT. 05/04/08
[protected] DT. 23/06/08
[protected] DT. 28/06/08
[protected] DT. 29/06/08
[protected] DT. 29/06/08
[protected] DT. 30/06/08
[protected] DT. 14/07/08
[protected] DT. 15/07/08
Inspite of promises made vide above reference E--MAILS, REFUND OF SECURITY is still awaited. I want to complain to MR.Anil Ambani BUT CUSTOMER CARE has refused to give his E-MAIL ID. Can you help me as I have been harassed too much.
DR. HEMA ANAND

sir,

i have took post paid connection for my convenience from relience communication. after taking this connection first month i have got the bill in certain time period. but from next month it was going to delayed from the company. and company were disconnecting the services due to non payment.

in last month i have made the payment of Rs 1500 bliendly without any recept or any bill, when i haveasked for the bill they told me that you will recieve it within next 7 to 8 working days.
when i have asked the recept of that amount which i have deposited against the bill which was raised to me, they told me that since network is not working today, you can collect it tomorrow. and that tomorrow is not came till now .

now in this month again the bill has been raised on 8 th of july but till the date i didn't receve any bill . when i spoke to customer care dept, they told me that it will be reached to your address within next 7 to 8 working day, and due to not payment they have stoped the ot going facility from my cell.

now plz guide me untill & unless i didn't recieve the bill how can i make the payment? also before crossing the last day of the bill payment how they can disconnect the facility??

i ajit kumar resident of b.g. road gottigere, bangalore-56 had applied for relience broadband connection and for that i have given rs.500 for installation charge to mr. amarkant, salesperson of the the company. he promised me tat i will connection within four working days. but i am sorry to say that still today that is after 1 month i had not got the connection. i tlked to te team leader mr. nagesh fr the same first he said that he will resolved the issue but later he was not picking up my calls. i am writing this compalin ust to nform te higer authorities that what type of services you are giving to customer. plz try to do something and take necessary action against the team leader as well as the saleperson. and refund my rs.500 a soon as possible. if nothing happens within two days i have no option but to go to consumer court and also to the meadia about this.

ajit kumar

My monthly ill for the netconnect is not served and hence each time i have to visit the webworld, stand in the queue to get my bill and also pay with the late fee. inspite of very many compliants with r com the inconvenience continues. Want a permanent solution to this and have me pay my bill delivered by pot rather than collect at webworld.

Respected Sir,

i had called customer care in reliance because i had a previous complaint with them which had not been resolved since over 45-50 days. The customer care executive talked very rudely, didn't tell me his name, and talked rudely to me and disconnected the call. After some time i find that caller tunes service has been activated on my cell number. Later when i called reliance, they refused to take my compliant regarding this, and said that i wont get the money. i think this is a matter of fraud and a matter of integrity.
my number: [protected]
caller tune activation date: 21st september 2008

To
Mr. Anil Ambani, Chairman & Managing Director,
Reliance Infocom, Reliance Communication Limited,
Dhirubhai Ambani Info City, New Mumbai, Vashi,

I have made a request to disconnect my landline[protected] on 03rd-Dec-2007 (Request #[protected].

As I know I haven’t asked to continue the phone after the above complaint, but the Reliance service center person called me and told that as per my request the phone is still not disconnected.. This is SHAME of to provide a customer service.

I have again request for to cancel the line, but that’s also not happened in time.. again SHAME THING.. not same <oo>

After one month of cancellation of Land Line I have received a bill of around Rs 394/-, I had asked the reliance service center to provide me the details of the charge. Always they promise me to solve this issue, but unfortunately, that has not happened.

Month on month the invoice amount is increased by the plan and I have received an bill of about 1000 rupees.. (great)

After too many calls from my side they have sent me an invoice of Rs. 534/-.

What did they think, that I don’t know but they have harassed me like a anything..

Joke.. the same companies representative is coming to me for asking to provide a LL and Broadband connection.. Day before yesterday I told them my story and asked them to provide me the details of the invoice of Rs. 534/-, they were agree to come to solution.. but no one is return.. What a positive attitude they have?

Now Reliance has send me the notice from the lawyer for Non-payment of outstanding bill amount. I am ready to pay the amount but I need the clear details from your side.

I have paid the amount of Rs 534/- in June 2008, and the bills coming to me stopped. Today (01-oct-08) I have received a bill for around 800 rupees.. What a Joke.

Can some one tell me how to tackle with this issue.
Is peharedar on Awaz Channel can help me to come out from this?


Regards,

Kiran Sankpal
CHINCHWAD, PUNE

22nd May, 2008

To Reliance Communication
India


Your MDN [protected] -- Reliance Internet connection


I am a businessman in Dubai. Your internet wireless connection was very important to me but your staff disappointed me.

I bought Reliance wireless Internet connection at Trivandrum (Kerala State) India during the month of April, 2008.

The gentleman who contacted me was Mr. Manoj R. of Reliance HR Services Pvt. Ltd., Ground Floor, Skyline Melody, Opp. Al India Radio, Vazhuthacad, Trivandrum 695 014. (Kerala) Tel:[protected]/3031944.

My complaint is that, I receive mail through my United Arab Emirates server and not directly though Reliance Server. The Worst problem I faced was I am unable to sent mail out of Reliance connection as they were reluctant to give me outgoing POP settings (SMTP setting). I call them and they will not answer the call. So I went to Reliance office at the above address and contacted the Team Leader the so called Mr. Justin Paul. He contacted Mr. Manoj and requested him to solve the problem. But Manoj did not do the needful and whenever I contact the team leader he also does not answer the call as they know my telephone number. I had to leave Trivandrum on 10th May, 2008 for Dubai and these executives were relieved from my pressure to get the outgoing mail server settings.

I would like to know the reason for not giving the POP settings. Should I keep the Reliance connection or cancel it? I do not have Customer ID other than the MDN number on the card. I am very much disappointed with your service and would request some one to help me or give me proper advice.

Reply please.

Sincerely,

K. A. Mathew

Kollamana House, Pathiripally, Kudapanakunnu, Trivandrum 695 043. Kerala State. India


K. A. Mathew
P. O. Box - 7552
Dubai. U. A. E.
Tel:[protected]
Fax[protected]
Mobile[protected]
Email: [protected]@eim.ae

I Have given one Request Reliance Mutual fund to update Broker Code as 0155 for my investment as per their instruction on 21 August 2008. Regarding the same i contacted Reliance CC at[protected] on 26th Aug08. But till date after many follow ups they are not even responding properly, even now also they are saying that the issue is in Solving state only, i dont know when it is going to resolve.. there is no information from
their end. My mistake is becoming Reliance Customer. Atleast if they respond now its better, otherwise its better to close their Customer care.

I distributor of Reliance Mobile (CDMA Service) in NORTH BENGAL from WEST BENGAL. My name is Rajesh Kumar Banthia, my Distributor Code [protected] and Agency Name ""BANTHIA COMMUNICATION"" My contact no is [protected]. I n my Retailer and also all DISTRIBUTOR of north bangal hereby COMPLANING about the activation of ""VAS"" i.e, value added service packs withot the request of customers and all others packs as per this balance was deducted from the cust. MDN and customer day by day complain that my balance has been deducted from my account whereas i have not activeted any of the VAS pack of the service provider...so i request to RELIANCE COMMUNICATION that plz follow on this issue immediatly so that all yours RETAILERS and DISTRIBUTOR run there bussiness smoothly...thanks...

Dear Sir/Mam,

In Previous mail, mobile no. is wrong. please fellow this message.

I would like to inform you that. I am using data card connection of relaince till date but now, i want to terminate this connection due to some personal reason.
So i want to request you that terminate my connection as soon as possible.

this month will be last month for using this connection so please do fast. and this is my one and last mail to u for termination of connection. i will paid this month outstanding ammount after that i will not be responcible for the payment option. so please terminate this connection immediatelly.

Also inform me that what is the process of data card return, because when i was taken the connection that time your executive said when i will be terminate and return the data card that time i wll get paid ammount of data card.

In Previous mail, mobile no. is wrong. please fellow this message.

my connection information is as below:

Mobile no. : [protected]
Alternate No. [protected]
Name: Basant Kumar Dewangan
Adress: Omkar Society Sr No. 49/1/1
Ganesh Nagar
Anand Park
Wadgaon sheri
Pune-411014

I let you read the following extracts covered from alcatel-lucent:
I have entered some true facts here and there in between...

PARIS and MUMBAI, May 12 /PRNewswire-FirstCall/ -- Reliance Communications, India&apos;s largest integrated telecommunications service provider, and Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced forming a global joint venture. Combining the unique strengths of Alcatel-Lucent and Reliance Communications, the joint venture company would foray in the fast growing USD 16 billion Managed Network Services industry and will cater to telecom operators, both CDMA and GSM
(so people using GSM need not be happy 'cos there r only at max 8 million smart gsm subscribers..so you won't be able to enjoy so much from the bol india bol offer! and RIM guys, having cdma connections shouldn't be happy either as the no. of cdma circles is only 22 in the whole of INDIA!!),
across the globe.




The first assignment of this joint venture will be to provide Managed services (BECAUSE RIGHT NOW IT IS HELL OUT OF PLACE) for Reliance Communications nationwide CDMA & GSM (REMINDER AGAIN YOU CAN'T ENJOY BOTH THE TECHNOLOGIES AT THE SAME TIME !) networks in India .




"World over, the biggest challenge telecom operators are facing is to continuously improve competitiveness by reducing operating expenditure and enhancing network quality to provide superior customer experience. The combined expertise and experience of Reliance (WHICH IS ZERO RIGHT NOW)and Alcatel-Lucent would create an unmatched blend of leadership in technology(TO BE CONTRIBUTED BY ALCATEL-LUCENT), innovation(BY ALCATEL LUCENT), scale of operations and customer service to become the worlds leading Managed Network Services Provider(PLEASE DON'T SAY WORLD'S LEADING, 'COS YOU ARE FORGETTING AIRTEL AND VODAFONE ), " said Mr. Sandip Biswas, Head - Managed Network, Reliance Communications. "The joint venture is a leap forward in Reliance Communications(WHICH DOESN'T EVEN HOW TO STAND ) & apos; vision to continuously redefine the benchmarks of customer experience(THE UNSATISFACTIOIN AND GUILT YOU GET AFTER TALKING TO THE CUSTOMER CARE EXECUTIVES IN RCOM) and enhance value for our 2 million shareholders(SO, IT'S ALWAYS FOR THE SHAREHOLDERS MY DEAR PUBLIC, IT HAS NO INTENTIONS OF HELPING YOU COMMUNICATE YOUR NEAR AND DEAR ONES!)."




With the unique combination of network management and operations expertise, consulting and IT experience, as well as technology, the joint venture would facilitate a proactive, quick-to-respond environment to fast-paced and dynamic market conditions(RELIANCE IS A FOOL OR SAY DUMB IN RESPECT TO MARKET ANALYSIS...IT DOESN'T EVEN WANT TO ADVERTISE WHAT NEW OFFERS ARE COMING.ANY COMPANY WHICH DOESN'T PAY ATTENTION TO ADVERTISEMENTS AND ATTRACTIVE OFFERS WILL DOOM) to leading telecom service providers including Reliance Communications(LOOK IT ALREADY SAYS ITS SECONDARY THING!). The joint venture will support the expansion and growth of Reliance Communications(WHICH WILL COME AFTER ANIL AMBANI PASSES AWAY AND MR. SUNIL MITTAL GETS CONTROL OF rCOM), within and outside India(WHEN IT CAN'T WORK WELL IN INDIA, HOW THE HELL DOES IT THINK IT WILL WORK IN OTHER PLACES?? INDIANS MIGHT BE FOOLS BUT NOT THE WHOLE WORLD IS FOOL MY DEAR), bringing predictability of the operations and related expenses, while maintaining the highest standards of customer experience(THE STANDARDS ARE RIGHT NOW IN THE NEGATIVE SIDE OF ZERO...SO, IT WILL FIRST TRY TO REACH STANDARD ZERO).




"Alcatel-Lucent is committed to help Reliance retain its market leadership role(WHICH IT NEVER HAD)by helping them increase their customer satisfaction and business capitalisation by operating and maintaining their networks together with managing complex network projects(WHICH ARE UNDER THE MOST LAZIEST AND CORRUPTED PROJECT OFFICERS), " said Andy Williams, President of Alcatel-Lucent&apos(WHO WILL LEARN IN NO TIME HOW BIG MISTAKE THEY HAD DONE BY SHAKING HANDS WITH RCOM);sServices business. "This partnership confirms our trusted partner relationship with Reliance Communications and reinforces Alcatel-Lucent&apos;s position as a strong and competitive managed services provider."




A new legal entity is being formed as part of the joint venture. Alcatel-Lucent will have the operational control of the new entity. Reliance Communications is represented in the Joint Venture through its wholly owned subsidiary.




The joint venture would thereafter expand its operations in the global arena(RELIANCE ALWAYS TALKS GLOBAL SO, THEY ARE UNREACHABLE TO THE COMMON PUBLIC...THEY COME ONLY IN NEWS AND HEADLINES...NO FIELDWORK!! IN FACT THEY DON'T KNOW ANY ABOUT PUBLIC DEMAND AND FIELD WORK). This joint venture will create a unique cornerstone and cost-effective bridge for managed services globally.(AGAIN TALKING "GOLOBAL")




About Reliance Communications




Reliance Communications Limited founded by the late Shri Dhirubhai H Ambani[protected]WHO REMAINS AS THE ONLY RESPECTABLE THING IN RELIANCE)is the flagship company of the Reliance Anil Dhirubhai Ambani Group. The Reliance Anil Dhirubhai Ambani Group currently has net worth in excess of Rs. 55, 000 crore ( USD 14 billion ), cash flows of Rs. 11, 000 crore ( USD 2.8 billion ), net profit of Rs. 7, 700 crore ( USD 1.9 billion ) and zero net debt. Rated among " Asia&apos;s Top 5 Most Valuable Telecom Companies(REMEMBER IT IS AT THE FIFTH POSITION, NOT FIRST, NOT SECOND, NOT THIRD)", Reliance Communications is India&apos;s foremost and truly integrated telecommunications service provider(IN PAPERS!). The company, with a customer base of over 48 million(8 MILLION ANGRY GSM SUBSCRIBERS WHO ARE CURSING RCOM + 40 MILLION RIM CUSTOMERS TROUBLED BY CUSTOMER CARE EXECUTIVES' CARELESSNESS!) including over 1.5 million individual overseas(DON'T GET IMPRESSED, IT IS ONLY NEPAL AND BHUTAN THEY ARE TALKING ABOUT!) retail customers(RETAILERS ARE CURSING THEMSELVES FOR TURNING UP WITH RELIANCE), ranks among the Top 10(AGAIN REMEMBER, IT IS AT THE 10TH SPOT..! AND THERE ARE ONLY 10 COMPETITORS!!) Asian Telecom companies by number of customers. Reliance Communications corporate clientele includes 1850 Indian and multinational corporations, and over 250 global carriers. Reliance Communications has established a pan- India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting best-of-class services spanning the entire infocomm value chain(THEY WILL NOT BE ENJOYED EVEN BY YOUR SON AND GRANDSONS!), covering over 15, 000 towns(ONLY??? THERE ARE MORE THAN 10 LAKH TOWNS) and 400, 000 villages(ONLY?? THERE ARE MORE THAN 40 LAKH VILLAGES IN INDIA!!). Reliance Communications owns and operates the world&apos;s largest next generation IP enabled connectivity infrastructure, comprising over 165, 000 kilometres of fibre optic cable systems in India, USA, Europe, Middle East and the Asia Pacific region. For more information, visit http://www.reliancecommunications.co.in (THIS SITE IS CRAP AND DOESN'T EVEN TAKE SUGGESTIONS FROM ITS WELL-WISHERS--THE MOST UNITELLIGENT SITE EVER!!)


About Alcatel-Lucent




Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organisations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris . For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com



rELIANCE COMMUNICATIONS TALKS ABOUT ONLY BEING GLOBAL AND THAT WAY THEY HAVE NEGLECTED SERVICES TO VILLAGES AND TOWNS.
LOOK AT AIRTEL.LOOK HOW MANAGED AND EFFICIENT THEIR PLANS ARE.
BARKING DOGS SELDOM BITE.RELIANCE BARKS A LOT BUT DOESN'T PERFORM.IT DOESN'T EVEN TRY TO UNDERSTAND THE CUSTOMER PROBLEMS.
THOUGH IT HAS LOTS OF MONEY, IT HAS THE CHEAPEST TOWERS AMONG ALL THE TOWERS IN THE WORLD..!
"NO NETWORK FOLKS!" SHOULD BE THE COMPANIES TAG!!!
THIS COMPANY KNOWS HOW TO MAKE FOOL OF DISTRIBUTORS.
THIS IS THE DISTRIBUTOR OF RCOM GSM SMART DISTRIBUTOR WRITING...SO, I AM MORE THAN YOU THINK.I KNOW THE MAIN INTENTIONS OF THE COMPANY.AND TO TELL YOU, IT'S NOT IN A MOOD TO HELP THE PUBLIC.

distributor or gsm
smart RCom

Mob:[protected]Dear sir/madam,
I have purchased a Reliance net connect USB modem on 17th apr 2008 From Abhishek Communication, Civillines, Allahabad for Rs.3200.I have HP laptop model No: tx 1218 au, Operating System: Windows Vista. When I was purchasing USB modem I asked from sales representative that its vista compatible? She reply yes it is vista compatible. I asked her can you see the demo? She replied that reliance is not providing any test demo and she said its speed is 156 kbps. Your R connect modem is giving me speed at 5-10 kbps speed. I had talked to Mr. Kamal (Contact No:[protected]) who is customer care head of Allahabad region on 20th apr 2008.He has refer to Mr. Dhananjay (Contact No:[protected]). I had called so many time to Mr. Dhananjay but he always said I am not in webword please call later, after doing so many call he met me and said you have to install net booster. When I was met with Dhanjay I had not CD/DVD provided by you but I was assure in the CD Net Booster is not there, I was saying to Mr. Dhananjay that Net booster is not in CD but he said you go to home and come with CD.I return to home and went 3-4 times to reliance city office but Dhananjay was not there then Kamal Sir refer to Mr. Vinay Who was in Reliance web word Express, Civillines, Allahabad. I went to Reliance web word Express civillines But Mr. Virendra had ignored. Next day I Had called again to Kamal sir he refer to Mr. Himanshu Sir (Contact No:[protected])and Mr.Dhirendra sir(Contact No:[protected])They see my laptop and reply I cant give you speed in vista, Vista is not compatible for Reliance USB modem. They suggest me that change our operating system from vista to Windows XP. I have to Change Operating system from Vista to Windows XP but my Windows has currept because system is not supporting to Windows Xp then after I talked with Dhirendra sir he replied that I cant help you.
Please suggest me what should I do? You people are making me fool, From last one month you people are treating me as a employee. You people order me that go to Reliance city centre, Reliance Web word express, Civillines, Reliance web word Express, Balsan Allahabad and talk to this person, that person.
You have sell your product with the help of wrong information. You people have misguide me and also you people irritating me. Your R connect USB modem is not working properly, Either take it back otherwise i will go to consumer forum.

Regards
Ashish Kumar
1169/14 Gaughat, Mutthiganj
Allahabad-211003 (U.P)

hello sir,
my landline phone is dead from 30may.
please do whatever you can do as soon as possible.


regards,
Divya Shukla

MDN : [protected]

Whom so ever it may concern.

I have purchased the Reliance Hello connection from the Reliance Webworld - DAKC Koparkhairane on 24th Sept 08. As I wanted this no to get installed at my home location ie Kalyan, I have enquired 10 times with the sales person about the surety about working the same given GSK at Kalyan and was told it will work probably if I activate this no in Kalyan. So I have activated the no on the 24th Sept 08 and got the message that phone has been successfully activated. After switching off the phone I started the phone after one hour but its not working (nor outgoing neither incoming). I have registered the complaint at Customer Care for the same (Complaint Id :[protected] and was assured with the solution within 24hrs. Inspite that I haven't received any call or solution from customer care as of today.

Next day ie 25th Sept new story begin when I visited Webworld - DAKC saying that the no don't have the validity and because of that phone is not working. So as per their instructions I recharged against the no with Rs 700/- hoping it would be the solution. Where as I brought into their notice that started card is having the usage value of Rs 9.95/- with 7 days validity for what they are not able to answer satisfactory. Leave it after that when I contacted my home and asked for the phone status still it was not working.

I again visited Webworld-DAKC on same day for enquiring about my problem where I was expecting the warm response and quite satisfactory answer as I have already invested Rs 750/- and valuable time. But was very disappointed with the behavior of the Webworld people. First of all they are not knowing what is going wrong and what would be the solution only thing they are doing till date on my every visit (4-5 times in a day) that we are working on it, case has been created and no action has been taken.

The people to whom I interact in the Web world -DAKC
Sales Person : Mansi Jalgaonkar
Customer care : Kuldeep Khamble / Sujata Jadhav (Both of them have no responsibility for what they are working rather than giving fake reasons)

Height of everything, your so called customer care, where I keep calling them and asked for the solution the way they are responding to the customer was pathetic, they talk like they are doing some extra free of cost for customer and customer have no right to ask how much time it will take to resolve the problem (Same calls can be listen for the complaint id against this no and you will come to know the best of how you should not behave with customer).

Here I am not able to understand is this problem is so big and complicated that it takes more than 100+ hrs to resolve the issue for the biggest telecommunication company in India.

If such behavior continues with valued customers, i am sure people will forget all the high tech facilities provided by the company and would prefer some other service provider. I am sure with increasing customer base reliance does not need people like me, but its my moral responsibility to bring it notice of concerned person.

I had purchased a data card and post paid number from Reliance Commn to access internet. I got the number terminated on 27/07/2008 after paying the bills. The Webworld gave me a proper acknowledgement letter and receipt for the same. Even after two months of disconnecting the service, the company continues to send bills.
I have lodged complaints with their Customer Service Call Centre and Reliance Webworld, Thane. Both admitted that the number was indeed terminated in their records. However the bills and calls for unpaid bills continue!!. The company even sent a representative to my residence to collect payment!!

i am a customer of reliance communication...
i am using prepaid 496 plan of reliance...
itss very good "plan"
bt worst management...
i keep on tryin on othr rim number...
bt it doesnt gt connectd...
nd aftertht whn i try to connect to service centre thnn also no response...
"thn why they hv spent so mch on service centre if they dont hav to respond"my number is...
[protected]

SIR,
MY MOB NO. IS [protected].I WAS RECHARGING RS.496 JADOO FREE RELIANCE TO RELIANCE FROM PAST 5 MONTHS REGURALY
BUT BY MISTAKE ON 27/09/2008 RS.35 JADOO PACK HAS BEEN RECHARGED AFTER THAT MY 496 IS DEACTIVATED AND RETAILER IS NOT LISTEING OF ME.. BUT I WANT TO CANCEL 35 PACK AND WANT BACK TO 496 PLAN. LAST 496 PACK WAS RECHARGED ON 17/09/2008.IT WAS VALID TILL 17/10/2008
PLESE HELP ME FOR THE SAME I WILL BE THANKFUL TO YOU.
PLEASE INFORM ME SOON...BY SMS..

Sir,

I want to know how to contact reliance customer care? *333 says "this route is busy" every time you dial. Its not that its only with my cell phone but all reliance prepaid users in Gorakhpur. I can not even check my balance as *225 says "thank you" every time you dial, what for i don't know but till date i have not been able to check my balance. I'm sick and tired of the pathetic service provided by reliance. Please take required step or get my money back. My number is [protected]

thank you