[Resolved]  Reliance Broadband — Fraud Bill after 4 years of discontinued connection

Address:

Pune, Maharashtra

I had a relience braodband connection about 4 years ago. That time I received very bad service from reliance broadband and many times the internet conneciton won't work for 2-3 days. I was totally fed up with the service and asked their customer care to close the connection. But their representative insisted that there was some problem but it won't happen in future. I asked them to correct the bill for the days the connection was not working, he said we will adjust that in the next months bill.

In the next month the internet connection did not work for straight 3-4 days and everytime their customer care person said that he has reset the connection on the sever, try after 30 mins, it will work. This time I was totally fed up, I asked them to terminate the connection. I had just paid the bill and he said you will need to pay the bill for the 10-15 days of the next cycle. I asked them that the connection is not working from the start of the month and it was not working in the last month as well, he could verify it as i had called them least 10-15 times is last 3-4 days.

So finally I asked them that send me the corrected bill and I should not be paying anything as the net connection was not working and at this point their people came and got the modem and everything and I did not hear back from them.

Now after 4 years, I suddenly started getting sms that there is some bill due from my side and nothing was mentioned there. I had no clue what this message is all about. Then after 3-4 days some lady called me saying that she represents reliance and there is an unpaid bill of 1755 inr. I was in shock, first of all its not a valid bill, then they are calling me after 4 years ???? how would i recollect the complaint number or anything for that matter.
I don't have any records now and she raised her voice and when I said that you guys are fools, she started shouting and finally i could not take it more and i cut the call.

Reliance, being such a big company, how can they make such irresponsible action. It's bad for their reputation. If I get the call again from them I am thinking of taking a serious action and filing an FIR but then again police is also very irresponsible here and they just think of making money out of anything.