Reliance Broadband Service — Poor Services and Modem is not collected after Termination

irfanak

from Pune, Maharashtra

Address:

Gandhinagar, Gujarat

Res. Sir,

My Reliance Broadband services are out of order since the month of March. I called customer care number of times about my internet not working and was told that it is purely due to maintenance activities and I will get a waiver in my billing amount. Though a waiver was provider and I settled my previous dues, new bill was generated and sent to me including the waved off amount of previous month.

Sir, I have all the recordings of calls with customer care and have already requested to cancel my connection no .[protected] on 16 Apr 2013. But still no action is taken, though my services are already terminated long back, modem is not collected from my place. I have made complaints for Cancellation (Request no.[protected] but receive same monotonous response that I will receive a call from Reliance soon.

I have heard from my friends that intentionally modem is not collected for long duration and then bill is generated for un-served period.
Please see to it that no new bill is generated in my name and that modem is collected from my place.
It is really shameful that Reliance services were not upto mark and leaded to treachery.

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Comments

Pradeep Pal

from Chennai, Tamil Nadu

Reliance — Modem is off

My modem is down, modem LEDs are not glowing.I think there is adapter problem
My Subscriber ID IS : RNTMA_NSP_CIR_2D192E
Company name is "Ideavate"

Amrinder Singh Sandhu

from Delhi, Delhi

Reliance Broadband — Delay in termination of service and billing the customer for the same

Customer Account No:[protected]
Billing Account No: [protected]

I have received a bill for Rs 700 odd at my address. This is despite my communication to reliance, not to send any bill after the last full and final payment. Service Request ID[protected]

The termination request was made in first week of July and I got a confirmatory call for termination on 9th July 2009. The amount Rs. 367.00/- paid as my last bill having the following details Invoice Number:[protected] and dated 14th July 2009 was 5 days after the confirmatory call from Reliance's Mumbai office to terminate the service. While making the payment of the last bill I had clearly mentioned in my communication with [protected]@relianceada.com to consider it as 'full and final payment'.

The disconnection request was made for the reason that the internet service as well as the free phone were not working. Why should the customer be asked to pay for something which is not working? Still I made the last payment thinking I’ll fulfill my responsibility to make the payment and get the service disconnected. Till today I have not got any communication from Reliance to take away the modem (other equipment) and disconnect the service.

The company should not ask me to pay anything now for all the trouble I have been through.

Anwaar Ahmad

from Ratlam, Madhya Pradesh

Respected Sir,

I am Anwaar Ahmad and i was a customer of reliance braodband with the tel. no.[protected] and account no. is[protected]...And taken the above connection on 18-july and i gave the application for disconnection on 30-july and the request no. for disconnection is[protected]... but they have charged me around 1600 rs and now they are saying to pay total amount otherwise they will do case against me in court but sir why should i pay the bill.. Sir i beg to say that please help me out in this matter...i am agree to pay the bill for the period i had used the internet... Please reply me soon sir

Thankyou

Thanks & Regards

Anwaar Ahmad

Rednike

from Chennai, Tamil Nadu

Reliance Broadband — Money collected for no service provided

I had applied for a Reliance Broadband connection on the 7th of December 2010 and paid a cheque for Rs. 500/- as processing fees the same day. As the service had not been provided for more than 15 days, I asked them to cancel my request and return the cheque (as promised by the guy who collected the cheque). My continual follow up was met with silence till the 2nd of Feb. when a customer care executive issued a service request #[protected] for the issue to be resolved. However on the 9th of Feb. 2011, Reliance en-cashed my cheque for no apparent reason (not even a dog from that company had entered my house to lay a cable) and are refusing to pay my money back for no service provided.

shahndr

from Mumbai, Maharashtra

Reliance Broadband Service — unfair billing and charge for period when no service

i was using reliance broadband service form last 10 months and i got connection by paying 6 month advance rent to them , during that six months there were many days when there were no services available so i used to call on call center for the same and they promised me that as i am new customer and as my first bill yet to generate they are unable to give me waiver for period i have no service from them , after my first bill generate there was no waiver so for that when i contacted them there were telling me that they are having details of only 3 months and they can't help me for waiver , i had been discussion this long time with all authority at reliance but they are just refusing waiver telling they don't have any complaint form me so they are not able to give me waiver but fact is they have this computer generated sms system when u register a complaint and at that time i received emails from them. i am very disappoint with there response i am requesting you what sort of help you