Reliance Broadband — worst service | |||
reliance broadband is one of the best broadbands i have ever seen in my 20 yrs of life.....i will tell everyone to go for rel-broadband....its plans are cheap.....and the connection just happens...you dont need to wait....it was on my doors within two day.....the people talk so politely that you are overwhelmed with their words and you really want to hug them.....but after the "REAL" deal is over i.e. once i became the "PROUD" customer of the proud company.....they forgot to give me service.....they will send you bill timely....make sure the connection is on whenever they call you for a customer satisfaction enquiry and then the wont even listen to you when you want them to hear your complaints.......they will cal you back as soon as you get the connections right.....such a gr8 connection.......the connection never let me down..........it feels as if it never started....i feel as if i have taken this connection to hear the ivrs girl guide me to press certain buttons.....whatelse.....theres no option of talking to some real person....it says the customer sevice representative will contact within 24 hrs.....it just means to tell me.....you have to stay in the same room with your pc on atleast for 24 hrs.....till either the representative calls.....or you go blind.....as your connection will never give you a chance to surf the net......need i say nething else??????????? Was this information helpful? | |||
 5 Comments | |||
Comments
I have a Reliance Broadband connection from Reliance. Number is [protected] , this connection is not working from last 10 days and i have been calling customer care daily for this without fail. They simply put on hold for long and then come up with stupid excuse that they have forwarded the mail and it will be activiated asap. I am loosing sleeps over amount of work piling up day-day because of my inability to work from home. Need to know how to tap these guys.
hi,
I have reliance connection last 9month.
I m too mutch frusted regarding reliance customer care service..
they did not give proper response and what erver they told for commitment totely wrost
I have reliance connection last 9month.
I m too mutch frusted regarding reliance customer care service..
they did not give proper response and what erver they told for commitment totely wrost
Hi Reliance Broadband,
Subject: Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most
I am a subscriber of Reliance Broadband, for the broadband connection (Reliance Broadband Service User ID :[protected] from Coimbatore, Tamil Nadu. I always love to use the reliance Broadband services as they are really excellent and cost effective but only that your good reputation is being spoiled by Technical Team of Reliance Broadband Coimbatore. I write this letter to get your attention regarding the bad service and false claims of the Technical Team of Coimbatore. Since July 18th 2012 my broadband connection is not working due to ADSL Problem, I immediately called the customer care and made a complaint regarding the issue (complaint no –[protected] with the customer care executive promising me that the issue would be resolved within 24 hours. With the expiration of more than 24 hours (36 hours to be exact), I found that my problem is not resolved while the worst part is not any of the executive of technical ever made contact with me regarding this. When I called again and asked the customer care executive regarding the status of my complaint, he replied me that the complaint has been resolved by the technical team “as they had came to my home and resolved in person which is never happened and of course, a blatant lie as well. I repeatedly making complaints in a daily fashion since July 18th ( complaint Numbers[protected],[protected],[protected],[protected],[protected], as my problem is never resolved, moreover the worst part is that the Technical Team of Coimbatore is repeatedly closing the complaints claiming that they had resolved the issue in person (Even they never called me). So since July 18th to today, I am not using the internet service but instead even I cannot book for a Bill Wavier as they claim all the issues are solved within the time frame, only the issues which are not resolved within 3 working days are eligible for Bill Wavier. How sickening, because of the false claims of the Technical team of Coimbatore, I am frustrated and made a termination request on today ( Termination Request No –[protected] with the worst part the termination process would take at least 15 days which makes me to pay the bill for already not working internet of 7 days + 15 days amount. I am very sad. Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most.
Please take action against technical team of Coimbatore over false claims, and also help me get Bill Wavier since July 18th to the date of connection termination.
Thank you,
Yours truly,
James Ranjith Kumar R,
Internet Service User ID :[protected]
Subject: Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most
I am a subscriber of Reliance Broadband, for the broadband connection (Reliance Broadband Service User ID :[protected] from Coimbatore, Tamil Nadu. I always love to use the reliance Broadband services as they are really excellent and cost effective but only that your good reputation is being spoiled by Technical Team of Reliance Broadband Coimbatore. I write this letter to get your attention regarding the bad service and false claims of the Technical Team of Coimbatore. Since July 18th 2012 my broadband connection is not working due to ADSL Problem, I immediately called the customer care and made a complaint regarding the issue (complaint no –[protected] with the customer care executive promising me that the issue would be resolved within 24 hours. With the expiration of more than 24 hours (36 hours to be exact), I found that my problem is not resolved while the worst part is not any of the executive of technical ever made contact with me regarding this. When I called again and asked the customer care executive regarding the status of my complaint, he replied me that the complaint has been resolved by the technical team “as they had came to my home and resolved in person which is never happened and of course, a blatant lie as well. I repeatedly making complaints in a daily fashion since July 18th ( complaint Numbers[protected],[protected],[protected],[protected],[protected], as my problem is never resolved, moreover the worst part is that the Technical Team of Coimbatore is repeatedly closing the complaints claiming that they had resolved the issue in person (Even they never called me). So since July 18th to today, I am not using the internet service but instead even I cannot book for a Bill Wavier as they claim all the issues are solved within the time frame, only the issues which are not resolved within 3 working days are eligible for Bill Wavier. How sickening, because of the false claims of the Technical team of Coimbatore, I am frustrated and made a termination request on today ( Termination Request No –[protected] with the worst part the termination process would take at least 15 days which makes me to pay the bill for already not working internet of 7 days + 15 days amount. I am very sad. Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most.
Please take action against technical team of Coimbatore over false claims, and also help me get Bill Wavier since July 18th to the date of connection termination.
Thank you,
Yours truly,
James Ranjith Kumar R,
Internet Service User ID :[protected]
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
if any one is even THINKING of taking a reliance broadband connection i'd strongly recommend not to cause i made the mistake of trusting reliance even though i'd read so many complaints about it. I'm experiencing it REAL TIME now,
I have an 750 unlimited plan, i'd called the customer care as the connection was getting timed out very frequently, and there i got the shock of my life, the agents talking so rude, i felt like more than they giving me service i'm begging for it.
the agents name is " Mr Jaspal". He dint even transfer the call to the supervisor and told me straight on my face that nothing can be done about it, so people how are thinkin o[censored]nlimited broadband connection with reliance "JUST FORGET IT" cause reliance expects us to sit in front of the computer and browse the net all the time that v need free download,
and I[censored] make a mistake of taking a broadband connection and want to get out of it, people for your information it takes 15 business days for reliance to disconnect your connection and they will charge you for all those days whether you use the connection or not.
I'd strongly recommend nobody to take a reliance broadband connection.
thank you.